• SupportBuddy

SupportBuddy

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Overview

SupportBuddy has a rating of 2.6 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SupportBuddy most frequently mention credit card, phone number, and bank account problems. SupportBuddy ranks 15th among Computer Repair sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    3
How would you rate SupportBuddy?
Top Positive Review

“Good experience”

mary t.
4/1/16

My experience with the SupportBuddy tech support has been great. The HP printer that was giving me some or the other kind of issue for the last three months started working absolutely fine in just one call.

Top Critical Review

“Horrible scam don't fall for the refund”

Jacob R.
4/13/17

Terrible "company"they try to get you to pay extra for services you dont need or really want i lost over 1000$ with them when they said they would refund my money and it all looked very good the numbers were there and just poof gone

Reviews (144)

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support buddy (33)
Thumbnail of user frankies19
Missouri
1 review
14 helpful votes
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July 20th, 2016

I too was scammed by SB the other day (7-18-16) and was charged $179 for one fix and then another $149 to have them install an anti-virus program. All of this was charged on my Visa. After reading about this being a scam via this website, I immediately called the credit card company via their toll-free number on the back of the card and had my card cancelled before any charges could be made. My new card will be ready tomorrow. Not only am I one of the lucky ones, but also much wiser!

PLEASE keep in mind, if you think you've been scammed, IMMEDIATELY cancel your credit card and apply for a new one. This is crucial. It's well worth the trouble.

Thumbnail of user donnab110
Ohio
3 reviews
8 helpful votes
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April 1st, 2016

No refund to date, but they have the info? What's up with that, they called, emailed, text at least twice a day about this refund... calls have stopped when I gave them information where to submit refund, no refund?

Tip for consumers:
GO TO A LOCAL, DON'T DO IT! Guess what? still no refund imagine that

Thumbnail of user michaelc373
Virginia
1 review
3 helpful votes
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October 27th, 2016

Not much of a computer user, but had the same problem as all the others. But since I didn't know any better, I paid the $389.90 to get my computer running again. Maybe I was just too lazy to take the computer to a Technician to have it repaired. I wouldn't know who to take it to that I could trust anyway. I seen this scam on the "Three Stooges". The Stooges put mice and roaches in a house then drive up in their Exterminating Company Truck. Classic!

Thumbnail of user rhysn3
Netherlands
1 review
0 helpful votes
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January 18th, 2021

While working on my Sony laptop I encountered black and death screen tech trouble. I thought of taking it to the shop but as I was in urgent need of my laptop, so I decided to avail online tech support services of SupportBuddy. I gave a call on their toll-free number and discussed my issue. They guided to follow a certain procedure and asked to take the PC on remote access. I gave them the access and it took few minutes for them to fix my PC. Thanks a lot, SupportBuddy Techies.

Thumbnail of user jacks518
Canada
1 review
2 helpful votes
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November 18th, 2016

Need 24/7 technical assistance, download Buddy App of SupportBuddy as I did. It was mid-night when my browser failed to load the pages. I checked internet connection and everything but was unable to fix the problem. Thank God I had Buddy App installed in my PC. It instantly connected me to SupportBuddy techies. By taking the remote control of my PC they fixed the issue for me and I was able to browse again with much better speed.

Thumbnail of user conniem64
North Carolina
1 review
2 helpful votes
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January 29th, 2017

It has happened 3 times now. My computer screen will lock up and a number from Microsoft will come up and tell me that I have damaging virus on my computer and if it doesn't come off, it will hurt Microsoft and my computer. They won't let you click out of it either. I finally unplugged my computer. The first time I was scared out of my wits so I called the number and ended up being charged a large number of money. When I realized what had happened, I called and told them that I knew it was a scam and I wanted my money back, After a long period of arguing, they finally agreed to give back my money. It is so annoying when they keep locking up my computer. It seems to authentic that it could fool even the most savvy. Run fast.

Thumbnail of user jayj76
Illinois
1 review
12 helpful votes
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November 21st, 2016

There was a message on my comp that said warning your computer is infected call this number or your computer normally be shut down. So I call and I give the guy some information and he gets into my computer and he delete some stuff turns my screen black and then try to tell me that I have to pay either one year for $300 or three years for $600. So then he says yeah we can resolve this problem but I have to turn you over to my level 5 technician but it's going to cost you. So I say you $#*! you get into my computer you turn the screen black and since I didn't buy your $300 service fee then tells me I have to pay the technician $300 to fix my computer. It's a big scam. Now my computer has a black screen I can't even use it. It did work it was just a little bit slow and now it's ruined

Thumbnail of user sherit12
Cyprus
1 review
2 helpful votes
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June 13th, 2016

I found SupportBuddy Inc. to be one of the best point-of-contacts for obtaining technical services, especially related to Mac computers. Previously, I took help for my HP laptop, and yesterday for my MacBook Pro and they are working absolutely fine now. Thanks!

Thumbnail of user chrisj107
India
1 review
0 helpful votes
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March 14th, 2016

Recently, I accidentally spilled water over the keyboard of my laptop. The keyboard immediately stopped working and panic-stricken, I called up a friend to seek help. He told me of Support Buddy and the excellent inspection and repair service they provide for liquid spillage. SupportBuddys reliable diagnosis and repair services fixed all the glitches and i am really thankful to them for providing a new lease of life to my laptop.

Thumbnail of user lynnd50
Florida
1 review
17 helpful votes
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October 11th, 2016

This business is a total scam. They use pop up ads to convince people their PC is infected and that they were notified as part of a partnership with Microsoft. Check with the FTC or Microsoft and you will see these tactics are a scam. I just shut down my computer, ran a scan and there are not issues other than the pop up these people use to try and get your money. Report them to the AG, FTC and BBB.

I called the number to find out the name of the scammer, *******305, and it was support buddy. The BBB report on them indicates one of their marketers was using the tactic to drive business. They said they stopped the practice, but clearly it still continues. This business needs to be shut down.

Thumbnail of user rygreb
California
1 review
2 helpful votes
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November 8th, 2016

Frankly speaking, SupportBuddy is best technical support services provider. I called SupportBuddy for the slow processing and bug problem that I encountered when I was working on my Asus laptop. Thanks to techies of the SupportBuddy who helped me in getting the issues resolved in a fraction of the time. If you too are facing any such issues, immediately call Asus Computer Support Number to get your problem sorted.

Thumbnail of user kbbd
India
1 review
2 helpful votes
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July 24th, 2016

While installation of the drivers in by HP laptop, I encountered a problem. I gave a call to SupportBuddy techies on their toll-free number. I told them the issues and by talking the remote access of my system, the technical experts installed the drivers. Thanks, SupportBuddy techies for fixing my issues.

Thumbnail of user stephnew
Canada
1 review
3 helpful votes
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January 5th, 2017

They keep harassing me now. After falling for their backwards business plan once, they won't stop phoning and e-mailing me. I've requested them to stop, and now they're phoning me even more, even after I block the numbers one by one

Thumbnail of user berthac19
Georgia
2 reviews
4 helpful votes
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May 15th, 2017

We fell for this scam in June 2016. I regretted it as soon as we hung up the phone. I called our credit card company and stopped the payment. Thank goodness. They still call and tell us they want to refund our money but, my account was never charged. Today he said that the company had gone out of business and they had to refund the customers. I told them we hadn't paid anything and he said that I needed to get on my computer. No way. They have called so many times and sometimes we would hang up on them and they would call back immediately and say "why you hung up on me?" I told them to stop calling but, to no avail.

Thumbnail of user benices
Canada
1 review
4 helpful votes
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March 10th, 2017

After spending hours on the phone with them and they said they were giving me a refund but in fact they actually stole money from me. I have informed the police about what they did. I will spread the word about what a lying scamming con artists they are. As soon as I demanded my money back they cancelled their phone number.

Thumbnail of user johns1463
1 review
3 helpful votes
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September 28th, 2016

While I was using my Mac computer, I encountered a problem, my screen was frozen. It happened all of a sudden, so I got worried and called SupportBuddy experts. They took the remote access of my PC and got things working again. Thanks SupportBuddy for your support.

Thumbnail of user kaijal
California
1 review
6 helpful votes
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December 27th, 2016

I would like to know can Support Buddy get into your bank information even i did not pay but he went step by step that problem he said my laptop has so he ask my name. E mail. Phone number and he got iformation about my laptop everything model numbers everything he was actually in my laptop circle thinks and use my mouse he said he is in Bakersfield California and I am in Santa Monica California but i still did not pay and he fast start to remove the page front of my eyes...? Hmm why

Thumbnail of user tammyw54
California
1 review
4 helpful votes
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May 20th, 2017

They have scammed $1500. 00 dollars from me and hacked my bank account. Constant phone calls from over 20 different numbers and I am called multiple times a day stating they need to refund my money. I do not know what to do to stop this and will have to change my phone number.

Thumbnail of user patrics2
Germany
1 review
0 helpful votes
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January 18th, 2021

I do not know what actually the problem was in my HP printer as I didnt want to waste time doing so, but opted for going back to my work directly. I just want to pay regards to the executive of SupportBuddy as he helped such an insane person like me in doing away with the problem in a hassle free manner.

Thumbnail of user jemeldaa
Texas
1 review
0 helpful votes
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November 8th, 2016

It was an astounding experience for me when I availed tech support services of SupportBuddy. I called them when I came across technical issues on my Mac PC. The techies took the remote control of my PC and diagnosed the issue, eventually fixing it in the fraction of seconds. SupportBuddy Techies-you are outstanding

Thumbnail of user mh154
Virginia
1 review
6 helpful votes
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December 15th, 2016

My father-in-law got a pop-up on his windows machine that locked his machine up and asked him to call the supportbuddy.net 800 number and they spent several hours with him, remotely accessed his computer and charged him $750. This site is a technical support scam site do not use it. I had him cancel his credit cards and change his on-line passwords. If you have malware on your computer best to download malwarebytes and scan the computer. Ideally you want to build a bootable DVD/USB image and scan the windows/mac partition while it is inactive to detect and remove any latent malware. Perform multiple scans to ensure all of the malware is removed.

Thumbnail of user malcomm5
Canada
1 review
5 helpful votes
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June 16th, 2017

Same deal. They called to access my computer in order to refund my money in which there is no refund to pay.
Once in, they lock me out of my computer and which now I have no access.
Then instead of refunding my money they wanted $500 to fix the problem they had created.
Usually the phone number shows up on the display " unavailable "
The number *******0000 is not a valid number. They just called me on a *******569 which connects into a new voicemail that is not set up.
Whatever you do never allow them into your computer.

Thumbnail of user jamesp295
California
1 review
7 helpful votes
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March 26th, 2017

I signed up with Support Buddy in July 2016 with their two year support plan for $499.99, BIG Mistake. Each time I called them to support my computer they wanted me to purchase something else to support my computer. The costs for each of these programs to support my computer was from $200.00 to $400.00 +. They always told me whenever I called I had a problem with my computer and I needed to purchase another program to fix the problem. THEY ARE CROOKS.

Thumbnail of user deborahj28
South Carolina
1 review
19 helpful votes
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July 25th, 2016

They lock you out of your computer and then place their number there so that you have to call them. I was told that I had 12,000 issues and needed to pay 179.99 to protect my computer and rid it of all the viruses. I KNEW this was crap and I told them this. I told them to UNLOCK my computer and they said that they would do it for 179.99. There has to be someway to stop these people.

Thumbnail of user markg158
Virginia
1 review
0 helpful votes
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April 25th, 2016

The antivirus support that I took from SupportBuddy yesterday left me awed. In fact, I was mesmerized by the patience with which its technicians dealt with in getting the Kaspersky antivirus installed.

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SupportBuddy offers expert technical support for your PC, its Windows OS, software, and peripherals. Call us to get instant help.

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support B.

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