Overview
Support Pets has a rating of 4.7 stars from 11,619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
It's been very informative to learn about the different in support animals and emotional support animals
It was easy and carefree. My care team helped me manage my depression and anxiety by granting me ESA approval. I have had both my fur children since they were 7 months old, we are family.
Hello Jasmine,
We’re so appreciative of your feedback! Thank you for being a valued part of our journey. Have a brilliant day ahead!
It was wonderful and easy at a really good price. I would recommend it to anyone who want to certify their furry friend without the anxiety and hassle of having to jump through so many hoops
Hello Lindsey,
Thank you for your lovely feedback! We’re honored to have been able to serve you through Support Pets. Wishing you a bright and happy day!
It was really nice finding some where that actually helped you with your animals and listened to your request on helping them become certified to do a job they already do.
Hello Jayla,
We’re happy to know you’re satisfied! Thanks for your wonderful feedback.
Had to request over and over again. Too many people responded via email until I received papers.
Never a phone number to call, and the paperwork came very late for landlord.
Hello Diane,
We sincerely apologize for the delay and any confusion caused by multiple responses to your request. This is not the experience we aim to provide, and we understand how frustrating it must have been for you, especially with a time-sensitive situation like submitting paperwork to your landlord.
We appreciate your trust in us and will work on improving our processes to ensure a smoother and more efficient experience for all our clients.
So appreciate this loving service for people and pets who need this bonding help. Blue was a rescue dog who is very loved.
I had a great experience. Everyone I talked to was so nice and very helpful. Good timing for questions and customer support. Recommend and got my sisters dog certified as well
Hello Lexi,
Your 5-star feedback means the world to us! 🐾 At Support Pets, we’re dedicated to helping you and your ESA thrive together. Thank you for trusting us, and we’re here for you anytime you need assistance.
Confused as to what I paid for and what I have. The ID card expires in 4 months! Thought i paid for a year!?
Hello Elaine,
We understand how this could be confusing, and we're sorry for any uncertainty you've experienced. It sounds like you might have received an ID card with a shorter expiration than expected.
To clarify, if you paid for a full year's service, but the ID card is only valid for a few months, there may have been an error or misunderstanding in the processing of your order. We recommend reaching out to our customer support team through our website's live chat or by emailing info@supportpets.com so we can look into your account and provide you with the correct information and assistance.
Thank you for your patience! We’re here to help resolve this as soon as possible.
I would say that the overall experience was decent, though at times, a bit confusing. I would definitely use it again.
Hello Halie,
Thank you for your feedback! We're glad to hear your overall experience was positive, even if there were a few confusing moments along the way. Your insights help us improve, and we’re always here to assist if you need any clarification in the future. We’d be happy to help again anytime!
Easy as pie. Process was fast and straight to the point and the support is there if you need questions answered.
Hello Letanya,
Your support keeps us going! Thank you for your thoughtful review, and have a fantastic day!
The second time using this service. It is very quick, the questionaire was very easy to follow. Very happy with this service.
Hi Tanya,
We truly appreciate your positive review! It's great to hear that our services met your needs. If you need anything else, we’re always here to assist you. Have a fantastic day!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erica,
Thank you for your positive review! We’re so glad that we could help you. If you need further assistance, we are always available. Have a great day!