Overview
Support Pets has a rating of 4.7 stars from 12,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
I've been worried about having to keep leaving my dog in a cage every time I've had to leave the house or having to give him up if I moved but now that he can be with me practically anywhere makes me extremely happy
Fast and easy! I received a Esa letter for both of my cats. The other companies make you pay for two letters.
I am very pleased with my choice to use support pets.
Thank you
Hi Nancy,
Our pleasure! Your support keeps us motivated. Thanks for taking the time to share your thoughts!
My experience had to be by far the best ever! Everything was quick, simple, and knowledgeable. There was no hassle at all nor were there any "pushy" sellers. The communication was also a 10/10! I am encouraging all of my peers to also enroll— that's how satisfied I am with my overall services received.
Hello Ashley!
Thank you so much for your thoughtful feedback! We're thrilled to hear that your experience was smooth, hassle-free, and exactly what you needed for both you and Bentley. It means the world to us that you’re recommending our service to others. If you ever need anything, we’re always here to help!
Excellent customer service, Quick response time with questions and always very helpful. I would say that the website is a little difficult to navigate when it comes to looking at purchasing accessories (ID card, vest) after your initial processing. Other than that I would recommend this site to anyone looking for ESA assistance.
Hi Joshua,
Hank you so much for the five stars and your kind words! 🐾✨ We're happy to hear that our customer service met your expectations with quick responses and helpful support.
We appreciate your feedback about the website navigation, especially regarding purchasing accessories like ID cards and vests after the initial process. We’ll make sure to pass this along to our team so we can improve the experience for future customers.
If you need help finding accessories: www.supportpets.com.
I had a great experience with support pets. They got my ESA done quickly and resolved some payment concerns I had and even refunded me since I unselected options that I didn't know I did. I really appreciated there help. Excellent customer service!
Hi Alexis,
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you quickly and resolve your concerns, including your refund. Providing excellent customer service is always our priority, and it’s wonderful to know you felt supported throughout the process.
If you ever need anything else, don’t hesitate to reach out. Wishing you and your ESA all the best on your journey together!
The process was quick and easy and not as hard as I thought it would be to get my dog certified. There are programs to help train your dog if not already. Don't miss out on this good opportunity.
Hello Mariah,
Our pleasure! Your support makes all the difference. Thanks for sharing your experience!
I am moving and have been thinking about getting him certified but I was intimidated by the process of needing a dr note since I currently do not have a psychiatrist. I was recommended by a friend to use this website and it was easier than I expected! Very thankful to everyone at Support Pets for making this so simple and painless!
Hi Samantha,
Our pleasure! Your feedback helps us ensure we’re providing the best experience possible, and we’re glad to have met your needs.
The amount charged is much higher then I signed up for
Tried to contact customer service. Very difficult to contact them by phone
Sent online request and no response from them
Hello sandra! We're sorry to hear about your experience.
Our goal is always to provide clear pricing and responsive customer support. If you haven’t received a response yet, please try reaching out via email or live chat on our website, as our team is always available to assist. We want to make sure any concerns are resolved as quickly as possible. Let us know if you need further help!
I'm very happy that Support Pets got to me in 24 hours, which I needed for my housing situation and all was perfect. I confidently gave the landlord my ESA letters regarding Lucy be my emotional support dog and just being around her gives me relief from anxiety, depression etc.
Hi there! It’s wonderful to hear that everything worked out so smoothly for you and Lucy!
Having your ESA documentation ready in time for your housing situation must have been such a relief. Lucy sounds like an incredible support, and it’s clear how much comfort she brings you. Thank you for trusting us with such an important part of your journey—we’re so glad we could meet your needs quickly and effectively. Wishing you and Lucy many peaceful and happy moments together in your home!
Since the loss of my daughter, I have myself been at a loss and I got myself a Pomeranian and she has been my emotional support dog whenever I'm on the verge of tears or just not happy I let them know what happened and they took care of me within 24 hours I have my paperwork so I can have Travel with my dog Great customer service. I made an error on my paperwork and within minutes they had it fixed and even sent me an email definitely recommend.
Hi Jen!
Thank you for sharing your story. We’re truly sorry for your loss, and we’re glad your Pomeranian has been such a source of comfort and support for you. It’s wonderful to hear that our team was able to assist you quickly and make sure everything was handled smoothly. We appreciate your recommendation and are here if you ever need anything in the future. Wishing you and your furry companion all the best.
They respond very quickly and assist you right away, even over the weekend I got my certification! They provide 24/7 services for almost anything you will need for your ESA!
Hi Jolene,
Our pleasure! Your feedback reassures us that we’re delivering the experience we aim for, and we appreciate your support.
Although, I have been seeing Psychiatrist; I thought this process was going to be so difficult. Thank you support pets for making the process stress-free.
Hello Charisse,
Our pleasure! It’s always a joy to know we’ve met your expectations.
I started then before christmas and still dont have my letter not to mention i cant bring my babies home tili have esa letter. A ftiend paid it for me i cant ask jim to pay again i have his bank st showing he paid it.
Hi Lori,
We’re really sorry for the delay and completely understand how frustrating this must be for you. Please don’t worry – we’re here to help.
If you haven't received your ESA letter yet, please reach out to our customer support team at info@supportpets.com, or you can use the chat option on our website at www.supportpets.com. We’ll work quickly to get things sorted out for you.
We’re committed to getting you the support you need as soon as possible!
Very easy. I have two French bulldogs that are my emotional support dogs because I'm dealing with terminal cancer. So it's very comforting to know that this place was fast and accurate.
Hello Kim! Thank you for sharing your experience.
We’re deeply sorry to hear about your diagnosis, but it’s heartwarming to know that your French bulldogs provide you with the emotional support and comfort you need. We’re glad we could make the process easy and provide what you needed quickly. If there’s anything more we can do to support you, don’t hesitate to reach out.
I received my documents really fast.! That part was great. The bad part...I got charged $170 for the Psychological Service Animal rating, which I never asked for. And, getting a refund seems to be like pulling teeth from a Rhino.!
Hi Susan!
We're happy to hear that you received your documents quickly, but we’re sorry for any confusion regarding the additional charge. Our team is here to help resolve this for you. Please reach out to our support team directly for assistance with your refund request. We appreciate your patience and want to ensure you have a positive experience with us. Let us know if there’s anything else we can do to help!
I answered a few questions, which were simple, paid my fee, waited about a day, and had my papers ready to print verifying my furry friend an esa.
Thank you so much for making this SO easy! Really appreciate it!
Hello April,
Your feedback brightened our day! Thank you for trusting us, and have a lovely day ahead!
This is the bestest thing I could've ever done for my fur baby, now I can feel more relaxed and can take her with me where ever I go and not having to deal with pet fees is amazing! Just the joy of it all is wonderful and I can be less stressed about having her home alone, now she goes everywhere I go with ease.
Hi Rosezetta,
Our pleasure! Knowing we’ve made a positive impact keeps us motivated to deliver excellent service every day.
Very affordable and fast, I got my ESA letter just hours after purchasing it. Other websites were charging over $200 but I got this for only $99 plus tax.
Hello Shawn,
That’s awesome to hear—thank you so much for the kind words! 💙 We’re so glad the process was fast, affordable, and stress-free for you.
Making emotional support accessible without breaking the bank is exactly what we aim for. If you ever need anything else or have questions down the road, we’re here for you! 🐾😊
My 2 sweeties are more than pets they watch over me & make sure that I am okay( I have sick building - the HVAC system was not working correctly so I got sick & now have a breathing problem) They wake me if I am not breathing right! I am glad to have them listed as support animals!
Hello Holly,
Thank you so much for sharing your story—your sweeties sound absolutely amazing! 💙 It's incredible how in tune animals can be, especially when it comes to our health and well-being. The way they look out for you truly shows just how much more than "just pets" they are. They're real companions and protectors. 🐾
We’re so glad we could help you get them recognized as Emotional Support Animals, especially with your landlord’s new pet policy. You absolutely deserve to have them by your side without worry—thank you for trusting Support Pets!
Needed housing accommodations for emotional support animal. My housing unit would not allow me to keep my cat unless I had the proper prescription and paperwork from the doctors stating the effectiveness and if an emotional support animal would be beneficial for my mental health disability. Process was made very easy and simple from beginning to end. Also documents were ready to be printed out within 24 hours.
Hello Jennifer,
Thank you for sharing your experience! 🐾💙 We’re so glad to hear that the process was quick, easy, and effective in helping you secure housing accommodations for your Emotional Support Animal (ESA).
Many landlords require proper documentation from a licensed medical professional, and we’re happy we could assist in providing you with a legitimate ESA letter that meets Fair Housing Act (FHA) requirements. Ensuring that individuals who need their ESA can live with them without extra fees or restrictions is what we’re here for.
We truly appreciate your trust in us, and if you ever need anything in the future, we’re always here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wilfredo,
Your positive words mean the world to us! Thank you for sharing your experience, and have a lovely day!