Overview
Support Pets has a rating of 4.7 stars from 12,632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Well it started out my landlord wanted me to get Esa papers for my animals or they would have to leave this website helped me put a stop to that an gave my loving babies the best day ever they love there vest an the name tags awesome an the guide to training them superb my hades an Apollo love to learn new things an this has been hands down best experience I've had
They tried to charge me 386 after I make my payment
It was good at first both thenyou tried to charge. Me more that what I pay I you don't even say anything
Support Pets provides a confidential simple way to assure my piece of mind that my pets will be recognized for the work they do to make me and my family whole in mind, body and spirit. They will have access when they are needed most. Thank you for providing a much needed service without making one more mountain of a chore for me, but being simply understanding, and allowing me to be able to get things done in the easiest of ways.
Hello Anne,
Thank you so much for your heartfelt feedback! We're so glad to hear that Support Pets has been able to help provide peace of mind and ease for you and your family. It means the world to us that we could make things easier during such an important time. Your pets truly sound like an incredible support system, and we’re honored to be part of ensuring they can be there for you when you need them most. If there's anything else we can assist with, we're always here for you.
Very easy process. I placed my order on Sunday morning and I received my documents that night. Would recommend this service to anyone wanting to register their animal as an ESA
Hello there! Thank you for sharing your experience!
It’s great to hear that the process was smooth and that our team was quick to respond with the information you needed. We’re glad the coin flip landed in our favor, and we truly appreciate your trust in us. Wishing you and your ESA many happy and comforting moments together!
I have been a adamant customer of yours since 2019 with Oliver Louis, who was a Staffi Pitbull and with all the negative press etc of this breed in which I have had since I was able to have a dog in 1991.
Hello Leetina!
Thank you so much for sharing your journey with us. Your dedication to your furry companions over the years is truly inspiring, and we are honored to have been a part of helping you keep Oliver Louis and your other beloved pets by your side. We know how deeply they become part of our families, and we are so sorry for your recent losses.
It’s heartwarming to hear that you’ve welcomed a new rescue into your life, and we’re glad we could support you in providing a loving home for shelter dogs in need. Your resilience and love for your pets shine through, and we appreciate your trust in us since 2019.
Wishing you and your new pup many happy years together. Thank you again for your kind words and for being part of our community!
I was able to recieve an ESA for my two cats and I'm so grateful to have the documentation for both of them. I have peace of mind knowing I can actively pursue a new living arrangement with having the care I need. I'm grateful for the team and for the in-state doctor that approved my diagnosis.
Hi Daria,
Thank you so much for sharing your experience! 🐾✨ We’re happy to hear that the process was easy, efficient, and thoughtful for you.
It’s wonderful that you now have the documentation for both of your cats and can move forward with peace of mind while pursuing a new living arrangement.
We’re glad our team and the in-state doctor could support you through this process. Wishing you and your feline companions all the best in your new home! 🐱🐱❤️✨
This is my 2nd time I applied this, and it helps relief my stress and anxiety having my pup next to me everywhere I go. Thank you so much and the supports.
Hello Jessica,
Our pleasure! Your words are truly appreciated. Thanks for choosing us and sharing your feedback!
ESA has made it simple and easy to process documentations for my support pets. I now am able to take my treasured pets everywhere with me. I no longer have to worry about how long I leave my babies alone.
Hello Irina,
Our pleasure! Your feedback keeps Support Pets going strong. Thanks for your trust and support!
This was so easy to do and I'm so excited to take my pet with me. I have high anxiety and my dog, Misja, relieves stress especially in social situations. I'm so happy that I can take her with me.
Hi April!
That’s such a wonderful story—thank you for sharing! We’re so glad Misja can now be by your side and support you when you need it most. It’s amazing how our pets can bring us peace in tough moments. We're grateful for that kind referral and are always here if you or Misja need anything!
I do not understand why I asked for 2 pets and it only did one. I added Milly Krim? It says I must send you an email in order to add the 2nd pet? Can u please help me with this. I also could not get a receipt showing my purchase for Charlotte?
I was worried that I wasn't able to take my pet with me, when I moved. But, Support Pets has made it easy and a very pleasant experience to be apart of. I'm overjoyed that I get to take her with me, not just to my new home but in other places.
Hello Chelsea!
We're so happy to hear that Support Pets made the process easy for you and gave you peace of mind about keeping your pet with you. Your bond is so important, and we’re glad we could help make this transition smoother. Thank you for trusting us, and we’re always here if you need anything!
If you love your pet and need them with you for comfort and support. It's a must have if you didn't want to give your best friend away or something else
Hello kenneth,
We're so glad we could assist you. It’s always our pleasure to meet your expectations.
My dog and cat have been thru support pets for multiple years now and support pets are great always here to answer any and all questions and give you the support you need.
Hi Peggy,
Our pleasure! We’re grateful for the opportunity to serve and support you.
The process was quick and easy! I received my digital ESA documents this morning! Now I'm just waiting to receive my Official ESA gear in the mail! Thank you so much!
Hi there! It’s great to hear everything went so smoothly for you!
Receiving your ESA documents quickly can bring such peace of mind, and your gear will be on its way soon. It’s wonderful that you found us through Facebook and took that step toward managing your stress and anxiety. Wishing you and your ESA endless comfort and support together!
I am glad to have found this site. I was skeptical about it at first but with just a few questions that I answered, I am now able to have my ESA dog to live with me. Thank you!
Hello Ivan,
Our pleasure! We're so happy to hear that you’re now able to have your ESA dog with you—it means the world to us to make a difference. 🐾💙 We sincerely apologize for the technical issues you faced along the way and appreciate your patience. If there’s anything else we can do to improve your experience, please let us know. We're here for you!
All communication and forms to fill out were simple and easy and I received my online ESA documents within the given 24-48hrs. I also enjoyed the ability to sign up for easy renewal.
Hi MaKailah! We're so glad to hear that the process was simple and efficient for you!
It's great that you found the renewal option convenient as well. If you ever need any assistance, we're here to help!
Access to your site and the process of receiving the letters; Kitty's tag, and also her vest was relatively easy. Thanks for everything and giving me the freedom with my dog.
Hi Carol,
We greatly appreciate your kind words! It's great to know Support Pets was able to meet your needs. If you ever need help again, don’t hesitate to reach out. Have a fantastic day!
Hasta el momento todo bien en la comunicación.They should explain better and they should open a space for those of us who don't speak English as well as a customer service in Spanish
The web site was extremely easy to navigate. I wasn't aware that this service was available online. It was very easy to get it all done.
I cant say i have much experience but i can say it what i asked for. Now thanks to u guus i have the right papers to be able to have my animals everywhere and anywhere with me
Hello Jessenia,
Our pleasure! Your experience is important to us, and we’re glad to have been a part of it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Shawnda!
We're happy to hear that we could help you keep Hades and Apollo by your side where they belong. It’s wonderful that they’re enjoying their vests, name tags, and training guide. Your love and commitment to them truly shine through. Thank you for trusting us, and we’re always here if you need anything!