Overview
Support Pets has a rating of 4.7 stars from 12,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
You guys are amazing, the service was quick and I've had absolutely no issues getting my pet registered as an ESA, thank you so much this helps me more then you could imagine!
Fast quick and easy reliable hassle-free cheap I believe they really do care about the pets emotional support is a good thing I really need it after having my surgery
Hello Diana,
Thank you for your great review! We’re so glad we could assist you. If you need further help, feel free to reach out. Have a lovely day ahead!
I enjoyed the ease of completing this process online without the invasive questioning in regards to why this is so important to me. I look forward to continuing with supportpets annually!
Waiting to see if this is actually legit. It's been very misleading and deceptive so far. What you advertise vs what you actually get. All these secret little money traps and surprises. You all know better and shouldn't be so deceptive
Hello Christine,
We’re truly sorry to hear that you feel this way, and we appreciate you sharing your concerns. Transparency is incredibly important to us, and our goal is to ensure that every step of the process is clear and straightforward.
The ESA letter is our primary product, and any additional items such as ID cards, tags, or accessories are optional add-ons and should be clearly presented during checkout.
If you feel there was any miscommunication or unclear information during your experience, please don’t hesitate to reach out to our support team at info@supportpets.com with your order details. We’ll gladly review your concerns and work towards a resolution.
Waiting to see if this is actually legit but great so far
I am so happy to hear that I can have my pet as an ESP. He has made a huge difference in my life and I am glad that there are services that can help me keep him with me at all times for my medical issues.
Hello Danielle,
Our pleasure! It’s so rewarding to hear that we made a difference. Thanks for your support!
Support pets has helped me be able to keep my dog Bandit with me in my house we're normally places that don't allow you to have your support animal with you
Hello Jessica,
Our pleasure! It’s a privilege to have the chance to serve customers like you.
I had a great experience, came less than 48 hours! I have to have my dog by my side, she helps calm my nerves and now I can have her everywhere with me thanks to supportpets.
Hello Camillia,
Our pleasure! It’s great to hear that our service has been beneficial, and we’ll continue to provide the best experience possible.
Thr experience was i felt very excprnsive. For to much other things to buy on top of close to $150.00 to get a nuber. Would not recommend this to any one else.
Hello Kirby,
Thank you for sharing your honest feedback—we truly appreciate it. 💙 We're sorry to hear that the experience felt expensive for you. Our goal is always to provide clear value and support, especially for those who may not have access to traditional healthcare options.
That said, we understand cost is an important factor, and we never want anyone to feel pressured to add on extras they don’t need. Your input helps us improve, and if there’s anything we can do to better support you, please don’t hesitate to reach out to info@supportpets.com.
We're here to help.
The process was quick and easy, my pet was approved and were able to enjoy the benefits pf ESA.
We ordered the gear and opted in for the anual subscription because we loved it so much!
Hi Maria!
We're thrilled to hear you had such a great experience and that everything went smoothly with your approval. It's wonderful to know you're enjoying the benefits of having your ESA, and we appreciate your trust in choosing the annual subscription and gear. We're here if you ever need anything else.
Such a quick and easy experience. So thankful for this service. I love my babies and couldn't imagine living without them and this allows them to stay with me.
Hi Sharla,
Our pleasure! We’re glad to know our service has made a difference for you.
Thank you! This process was seamless and I am so excited for our new addition to our to family to be able to travel with us. My elderly Mom really needs this.
It was easy but expensive to sign up only to find out that you still have to pay more to allow your dog to travel with you. Also the price for PSD is different on every email which waxes like a scam. I am hoping that this is legitimate since I spent my grocery money on it and still have no information on the harness and leash I purchased. I still plan to take the PSD courses when I get my already purchased items.
Hi Sue!
Thank you for your feedback. We understand your concerns and appreciate you bringing them to our attention. Pricing can vary depending on services, and we’re working to ensure all information is as clear as possible. Physical items like harnesses and leashes can take longer to arrive, but our customer support team is happy to provide updates on your order. We appreciate your patience and are committed to making sure you receive everything you purchased. If you have any further questions, please reach out to our support team for assistance.
Easy to get done and easy access to documents. They were 1000% understanding about everything and they helped me get my fur baby as an ESA
And for that I'm thankful.
Hello Monica!
We're happy to hear that the process was easy and that we could help you and Niko. Your fur baby deserves to be by your side, and we’re grateful to be part of your journey. Thank you for trusting us! Let us know if you ever need anything.
When I started this process, it was super user friendly, extremely helpful and did not take long at all. My only issue was when I was trying to enter my address to receive my dogs harness, it wouldn't save and just processed for a long time. But I spoke with customer service the next day and every thing was handled.
Hello Nicole,
It’s always a pleasure hearing from happy customers! Thank you for your kind words, and have a great day!
I reached out to update my unit number for my purchase and that I couldn't access my documents. Both issues were responded to and resolved within minutes. Great customer service.
Hello Rosemary,
Our pleasure! Knowing we’ve added value to your experience means a lot to us.
Easy to register. I have horrible anxiety but don't want to take pills. My girl is 9 and we need each other. I've had an ESA for 7 yrs since she rescued me.
Hi Joanne,
We’re so glad to hear that your ESA has been there for you all these years and continues to support you! It’s wonderful that you and your girl have each other. We’re also happy we could assist in renewing your ESA. If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re here to support you both! 😊🐾
I only wish that this documentation would give me the right to take my BB with me to work. Besides that it is a blessing to be able to take her work me when I'm on the go. Love what the doctors do for us and our Fur Babies.
😍 Thank you
Amanda
Our pleasure!
That’s so wonderful to hear, Amanda! 🥰 We’re so glad your ESA brings you comfort and that our service has been helpful to you. While workplace policies vary, it’s great that you can have your furry companion with you when you're on the go! Thank you for your kind words—we truly appreciate you!
I've used support pets for 2 yrs now and I've been able to keep my ESA dog Chloe with me at all times! Customer service is always there when you need them! Thank you support pets for helping me keep Chloe!
Hello Jessica!
Thank you for your continued trust in us over the past two years! We're so happy to hear that you've been able to keep Chloe with you and that our customer service team was able to assist you quickly. We appreciate you choosing us as the best and most affordable option and are always here to help when you need us!
Well it started out my landlord wanted me to get Esa papers for my animals or they would have to leave this website helped me put a stop to that an gave my loving babies the best day ever they love there vest an the name tags awesome an the guide to training them superb my hades an Apollo love to learn new things an this has been hands down best experience I've had
Hi there Shawnda!
We're happy to hear that we could help you keep Hades and Apollo by your side where they belong. It’s wonderful that they’re enjoying their vests, name tags, and training guide. Your love and commitment to them truly shine through. Thank you for trusting us, and we’re always here if you need anything!
They tried to charge me 386 after I make my payment
It was good at first both thenyou tried to charge. Me more that what I pay I you don't even say anything
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Derek!
Thank you so much for sharing something so heartfelt. We’re truly honored to have helped you secure the comfort and peace of mind you deserve. It’s clear how much your dog means to you, and we’re glad you can continue to have that support without the added stress. If you ever need anything, we’re always here for you and your pup.