Sur La Table

We had a situation come up and we unfortunately had to cancel the cooking class we had booked. The young lady on the phone was super helpful and was able to refund us the cost onto a gift card for future use. I'm really looking forward to the class, and glad to know they can be accommodating when plans change.

I ordered four items. One item arrived chipped. I called Customer Service and was greeted by Chris. Chris was amazing and offered a full refund or replacement without the hassle of returning the chipped item. This level of service is so refreshing. I will always be their customer as this level of service is fantastic.

Christ was very helpful and thorough in the exchange of my purchased item. He searched through my multiple accounts and information to be able to help me return my item in the easiest way. Thanks, Chris!

Toady I had to cancel a cooking class I had enrolled in. I called customer service and Heidi was very helpful taking my cancellation and credited my card. I look forward to attending another class in the future.

Just got off the phone with Heidy who helped me resolve an issue with a gift card. She was friendly, helpful, and quickly got me the information I needed to finish my purchase. Looking forward to getting the items I ordered - I love Sur La Table products!

The day of my scheduled cooking class, I was feeling under the weather and worried I had COVID. Ricardo in customer service was very considerate and helpful, wishing me a good outcome on my test and offering to cancel/refund my class so I could reschedule. I appreciate that option given elevated number of COVID cases at the moment. Thank you!

He was a little hard to understand on the phone but he was clearly helpful when one of was sick and couldn't make it to our cooking class. I am very grateful I got to chat with him. He clearly stated it was an exception and I completely understand. Thanks Chris!

I called with a lost order and spoke to Heidi she was fast and polite yet she took the time to explain and tracked my package.At the end of call she asked me to hold a minute and came back with offer to resend my order.Thanks sur la table and Heidi for a great experience!*****

My husband and I both just came down with COVID and couldn't make it to our cooking lessons tonight at Sur La Table. Heidi arranged a refund of our course fees even though it was less than the required 48 hours. She was so understanding and helpful!

Just received a 300.00 Le Creuset dutch oven via UPS with a cracked handle. No more in stock in my color. They are forcing me to repackage this very heavy piece, and schlepp it to a UPS store as they closed the only SLT store in CT. The customer service dept. is no longer in the US, and they are not service oriented. Find a local kitchen store and avoid this place as it is by far no longer what it once was. Good riddance, SLT.

Called Customer Service to adjust purchase ordered but had problem using gift card. Cesar deftly assisted in canceling my initial order and replaced it using the gift card number making the purchase easier, less frustrating, and more satisfying. THANK YOU, Cesar!

I was given a digital gift certificate by my wife for a Date Night cooking class this past February. Unfortunately, we had a conflict on the night that the class was scheduled and had to cancel. Sur La Table issued us a digital credit, which I lost! I just called Sur La Table customer service (over five months since we canceled the class) and described the situation. I only had our names and email addresses - no order number, class number, etc. Within two minutes Brianna located our transaction, provided the order number, and reissued the credit! She was super friendly and fast!

I was assisted by an on-line associate named Ruben. He was very polite and knowledgeable and adjusted the price of the order which I had made within the two week period of adjustment eligibility. Once I saw that the item was further reduced from the price I had paid, I called Sur La Table and I was very impressed and happy with his quick response and assistance.

Sur La Table, ("syur lah tahb-leh") translates "on the table". It matters to me how the best recipes, created in my kitchen end up on my table. You too?
Then Sur La Table is the place to find the right baking/cooking tools for the project, time saving gadgets, cutlery, cookware, flatware, linens, accessories, small electrics and more to make a home-cook look like a pro. You can even hone your skills with a cooking class in the open kitchen classroom at the back of the store.

I needed to purchase a wedding gift and I needed advice to decide on such a gift. I calked customer service. Ricardo, with knowkedge, experience and excellent understanding of the type of item required, successfully guided me though my choice. He was very attentive and cordial and effective.

Maria at Sur La Table explained their website to me very well. I am not always good with computers and she made understanding easy and clear! Thank you!

Never again. Delays beyond acceptable, and no correspondence to emails. Many other brands superior, with no headaches or problems. Taking my business elsewhere.

Had an issue today and Christopher resolved it quickly and better than I hoped for. Great customer service. I will do more business with Sur la Table.

I recently bought some items at your Carlsbad, California store, using a gift card from my daughter and her family but I lost the receipt and the card information so I was unable to use the remaining credit on the card.
I called the Carlsbad store and talked with Simona who told me she could not access the card information from her store but she promptly gave me the number of Sur La Table's Customer
Service. I called that number and spoke with Ruben. Within a half hour he found the gift card information and sent me a new gift card, with the credit balance, via e-mail. TERRIFIC service.
Thank you Simona and Ruben

Ricardo with Sur La Table quickly located my order. He provided me with the links to track my shipment. He was professional and personable. Thank you.

Dual Air Fryer worked great until we had a problem, customer service is terrible. Emailed customer services based in the UK and they wouldn't deal with me, insisted I instead rang a US telephone number but the telephone number did not work, refused to send out small part to resolve the problem, would not advise anyone to purchase any Sur La Table products.

Sayne was so kind and patient with me on the phone taking my order modification. What a true professional. I love the store but the support exceeded my expectation.
Mr Mike

Spoke with Sayne in Customer Service. She was courteous and helped me cancel my reservation to a cooking class due to a scheduling conflict. I appreciated working with her.