Sur La Table

I had an issue with my recent order and Argelia was tremendous. She responded almost immediately to my emails and was clear and concise. Thank you, Argelia!

I purchased a product from this company on May 10th indicating 2 day free shipping and received tracking information from UPS that the package would be delivered Friday, May 13. When it failed to arrive I reached out to customer service to let them know I had not received my package. They indicated that they would look into it. Subsequently, after also contacting UPS, the message of delivery changed to it will be updated. It stayed that way for 2 days with no updates. I emailed Sur la table again indicating that UPS had no clue where my package was and that I should have Sur la table launch an investigation which I had already done. Since I receive no response from them I emailed them again that at this point I wanted a refund. Again, no reply so this morning I called them indication that as of this morning UPS still had no idea where my package was and that I wanted a refund. The rude customer service agent said he would look into it and email me back with what they could do, which was basically nothing. I never heard back from customer service, not surprised. Now UPS states the package will be delivered no later than today May 16 They all lie, fail to do their jobs and leave the customer hanging. Sur la table could care less if you get the merchandise because they have your money and UPS hides all movement of the package and takes the attitude that you'll get it when the feel like getting it to you. Please do yourself a favor and DO NOT DO BUSINESS with either of these companies.

I ordered an $18 glass loaf pan because it was 11" ( 1.5 L, 1.6 qt) O Cuisine from Sur la Table. Out the door tax and shipping was $26. It was a present for my siter who lives no whre near a Sur la Table store.
In reality it was 9.75x 4x 3 so essentially the 9x5 loaf pan she already had.
I called customer service who initally said hello, no name, no company (? Working from home and when I questioned if I called a private residence then hung up) When I called back again, got a man who identified the company and his name and told me that I could return it for a $12 shipping label. No thanks. That this compnay took no resonsibility for mislabeling of products, would not refund.
Done will not shop here again. For $26 bucks to lose a customer who both bakes and cooks is not a wise business practice.

Good products and everything arrived without any complaints but the communication and customer support was not the smoothest

Poor customer service! Please stay away from this shopping site. It took me over 30 mins to get a response from the other side of the phone.

I called to cancel a class and Daemon could not have been nicer. He was very helpful, so professional and got the job done quickly.

Chris did an excellent job helping me place an order with a coupon code that wasn't working on the website.

Great job Christopher. Thanks for the efficient service. It was easy and quick to get the refund that I needed

Chris provided excellent customer service. I am confident in making online purchases at Sur La Table.

Jose was very helpful with helping me to change my classes. He was quick, clear and concise. Overall very easy process.

I called needing help with a gift card and Daemon was helpful, prompt, and got me exactly what I needed.

Christopher helped me to complete my order. He was efficient, knowledgeable and most polite. Sur la Table is a great source for "anything kitchen."

There was a mix up with my order and Deamon was super helpful in sorting it out. He was professional and courteous at all times.

Sayne was very professional and helpful and made this process very easy. Look forward to my class with them.

My 10 yr old took 2 of the kids series classes this summer in Boulder CO…don't waste your money! They don't have enough Chefs who can work with kids.

The 1st week he took it, it was cancelled the last day so they never got to finish the week and we had to go back and pick up the cook book and apron…never got the 10% coupon to purchase something in the store. He was super disappointed.

Tried it again…. He just went this past week to another kids series and after Thursday's class in Boulder he was in tears as I came to get him and see what he made. Chef Debbie took over the class for the rest of the week starting that Weds. Was very short tempered with the kids (it was obvious she only works with adults) and Thursday told them they cannot take any of the food out of the classroom if it was warm they had to eat it there. Mind you there is nothing on their website that says the children will not be able to take the food home after each class, which he had done that previous week in June and the current week up to that Thursday. The kids were able to take food home after every class.

When I asked her about the inconsistencies of the rules she threw every chef in that store under the table and said they've all been wrong in letting the kids take warm food out of the class all summer

My son was so proud of the chicken, dumplings, and fried rice he made, he wanted his dad to try it when he got home and left in tears when he had to dump all the food in the trash. The trash was full of all the uneaten food that had been cooked. Some parents were just taking the food out of the classroom anyway as my son was crying, but that Chef Debbie was focused on us snd would not allow us to take anything out of the room.

I complain to the manager told her I would like a refund for the last couple days of class because I will not make him to come back the next day, my son was super traumatized after this and wants nothing to do with cooking again. I was told the main manager the store would call me back, Donna, but never received a phone call.

Save your money find a better cooking program for your children! Sur La Table has major issues! We never received a callback from anybody at the store in Boulder as they said they would follow up with us. Horrible cooking classes for kids!