Sweetwater

In a day where customer service is lacking Sweetwater sets the bar high for other companies. I've always received great service and Colton always leads me in the right direction. Thank you for always helping.

I recently picked up the Beacn Mix Create from Sweetwater. Received texts and a phone call confirming the orders status and a number I could call with any questions. At first was a bit suspicious since I got a call and text on a Sunday but the package arrived within a couple days with a card and little gift package of candy with it lol. Sad to say that a personal touch like that is cause for suspicion but I couldn't be happier both with the product and the service! I wanted to go out of my way to make sure I gave kudos and didn't just silently enjoy good business like this. Thanks a ton guys!

I recently bought a Fender Champion practice amp. It is a great little practice amp! What I like best is having my own advisor, Jason, who is very knowledgeble. He patiently answers all my questions even when they are detailed about a product like strings. Sure you can buy the same products elsewhere but the Sweetwater staff cares and can advise you when you ask.

Got a call from one of the workers overlooking my product and assured me that I would get my product on time and that if I had any questions or concerns to let them know. Would recommend buying from these guys

I spent 3,200 dollars on a Martin D-28. There are issues with the top of this guitar. This guitar was suggested to me by the sales person, there were four to choose from. After I realized that the top had a wave spot in the wood and a possible area near the neck where the wood grain will spilt over time, they pretty much told me good luck it's wood deal with it. There sales pitch about the customer being happy with there purchase is a bunch of bull. They don't stand by what they sell. You may be getting a little money off on the guitar, but there receiving sub-par guitars from the manufacturer. Do your self a favor and go to the guitar store, look and handle the guitar in person to make sure it's perfect. Don't buy online and don't use Sweetwater...

I am a professional filmmaker/audio engineer and hobbyist musician… I respect the knowledge of Sweetwater's employees and appreciate that my orders are always looked after by the same individual (Grant Vitek), but I especially love their service. I ordered a product on Friday and it arrived 3 days later! Exceptional service! Thanks.

I have purchased a Martin 12 string the Martin six string acoustic electric I purchased the Epiphone 339 which all three I love the base ant fender the fender acoustic and all the other accessories everything that they tell you they will do and the set up any action and in tune when you receive it is exactly how I got it I can't think Greg titzer enough for his great work and working with me and those that set up the equipment I will be purchasing again from them when I get these paid off I can say they have done an excellent job of any guitar place that I have ever purchased from

I am blown away with sweetwater! I got a $10 part to fix a cable I had no idea it pretty much comes with a specialist! I can't believe it that now I have a number I can call or text for any help I might need I got Greag and he is awesome! Very helpful. I really am blown away with sweetwater. My sister needed some wireless mics and I insisted she use sweetwater and usually I don't like giving out my info but for her I told her to do so as so far that's my favorite part of this company. It's well beyond customer service you get an actual trained specialist! Everything about sweetwater is 5 stars!

Purchased a PRS from sweetwater and was assisted JD Shamoun, who is exceptional. I deal with a lot of sales people through my vendors, he has a drive and passion for sweetwater and the music industry that is seldom seen, and is very personable, which can't be taught. Absolute Rockstar. Subject matter expert on all the products I asked him about, you could tell he has actually used the gear as opposed to reading a spec sheet.

Competitive pricing but customer service that blows everyone away and it is not even close! They also get things out quick. I live just one state away and usually receive things the following day. You can't beat that.

They also care about their customer. I thought I had already ordered a Christmas gift for my stepson and had not, so four days before Christmas, on a Thursday, they overnighted the item I needed and helped me out big time. Saved Christmas! They also called to check in when my package got delivered to the wrong address and I was panicing trying to figure out where it was. They go above and beyond!

I just want to call out one particularly incredible Sales Engineer, Jayden Brown! He recently helped me through some research I had been doing on new equipment and really built my confidence I was putting together exactly what I need. He then even went beyond that to share several online resources to get even more out of my gear. He took the time to listen, really evaluate what I need, and make recommendations towards future additions I might find value in without being pushy. This is my first interaction and purchase from Sweet Water and because of Jayden, I'll be doing a lot more business with them. Bottom line, if you need anything in the audio, visual, or musical production arenas, Sweet Water will have what you need and if you call Jayden, you will get top notch expertise and service! Jayden's work line at Sweet Water is *******176 if you want to get directly to this top notch professional.

Was told a few time my purchase would be to me at a certain date.But both times not even close.There shipping sucks.

We purchased a fender Telecaster from Sweetwater, we waited a long time for delivery after we received it we had to wait 24 hours to open it per their request. After opening it we found several defects in the finish. We didn't send it back because we didn't want to wait again and we were wondering why would they a ship a defective product to begin with?
The guitar is several years old now we decided to sell it to buy a different model turns out nobody's interested in buying it because of the defects in the finish so now we are stuck with a $1,600 guitar.
As a result we have decided not to purchase from Sweetwater's anymore.

I've been a customer of Sweetwater since the days in Chucks basement. The changes and growth are nothing short of amazing, but even more amazing is the staff Chuck has assembled. To a person they are equipped with amazing training and along with great prices and an amazing inventory to make sure everything is available to ship to their customers. If it sounds like I'm very biased and a super fan of Sweetwater it's because I am. They have supplied me with almost my whole recording studio gear, and along with their knowledgable staff has helped make me a huge success of business in my region and our studio has won dozens of awards for superior excellence in the recording industry. My thank you's to Sweetwater fall very short of how much I count on them every day! "God Bless Sweetwater"

I bought some strings from Sweetwater on a internet search and was amazed tha tI had a voice mail and a text from Craig my assigned sales rep. Thanking me for my order! Since then I have ordered several things with the same as the first ( call and text), each time it was shipped fast, packed great and was just as described. If you want a company that values their customers and goes the extra mile to make it pleasant purchase Sweetwater is the one for you!

Purchased a new snark clip-on guitar tuner. Not only was the price better than most but it arrived very quickly. Within an hour of the item arriving, my sales rep called me to make sure that I received the product and it was in good working order. Making sure that I was satisfied with my purchase, he also asked me if there was anything else that he could do for me at this time. What more could you possibly ask for from a company! Thank you very much and keep up the incredible work!

I'm submitting this review on behalf of my son:

As a first time user of an 8-string, it feels perfect. The multi-scale took a few days to get used to, and now its the most natural positioning for me. The tuning is tight and doesn't loosen over long play times, the pickups have sustain for days, and the action was set right where I like it. This has to be one of the most playable guitars I have ever used. I've always been a fan of Ibanez, and Sweetwater has always been helpful, and they continue to meet and rise above expectations! I love this guitar!

This is MY review of the company: LOVE working with Sweetwater. They are responsive, respectful, and work with you. This order required more than a little back and forth and the sales engineer, Dennis, not only responded with emails, but telephone calls, too. Will definitely be ordering from this company again

I purchased my first bass, small amp, mic….second bass, and recently my third bass from Sweetwater.
Their products are great. They are as described.
The customer service is excellent. People are knowledgeable, never pushy, If you leave a message, they return it promptly. I've called several times with questions and I get honest answers.
The shipping is prompt and products arrive in excellent shape.
Highly recommend. One of the few big, well run, honest companies around.

Over the last 2 years, I've spent $7,842.24 at Sweetwater Sound, all of those purchases being the Three- or Six-Easy-Payment Plan. Suddenly today, they won't grant me three easy payments for a $175 order -- credit denied. Why? Because a few of my payments for a $1,300 Stratocaster and a $400 bass amp were late during the worldwide pandemic that hurt everyone's business, left millions unemployed, and millions more facing eviction -- including me. Apparently, these well-heeled luminaries don't read the news much. I communicated with them during the pandemic. They got all their money. They were never caught off guard. They acted kind. They even made more money by charging me for late payments -- all directly from my checking account. Yet, these soulless robots are now saying, "I don't want your money." Well, you won't have to worry about that anymore -- a Sweetwater Exclusive!

I honestly had some trepidation about dealing with an online musical instrument retailer but Sweetwater went above and beyond to make the experience of finding the perfect guitar amplifier enjoyable and stress free!

I always bought my gear through Musicians Friend. I gave Sweetwater a try and never looked back. The pricing, the inventory, and customer service is unsurpassed. They hook you up with an engineer. Their job is to make you happy. Any technical questions, item availability, troubleshooting, and general issues are handled by your service team. I've been with them for over 10 years with no regrets!

I ordered something for my teenage son from Sweetwater and wow! The customer service I have experienced is literally like none other. I ordered something rather small he asked for, I had someone personally contact me almost immediately (Ian) and he was the nicest person ever. He asked if I needed anything else or if there was anything he could help me with. I later sent an email to their generic email about my delivery. Ian called me within about 30 min with a response. I wish all companies had customer service like Sweetwater. It was very refreshing to know this type of service still exists.

I am baffled at how argumentative the sales representative Tyler Moore was concerning my return. I will never order another single item from this company again and will not be recommending them to my students either.