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Sweetwater has a rating of 3.4 stars from 1,193 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep, and free shipping. Sweetwater ranks 2nd among Music Equipment sites.
This company responds to reviews on average within 4 hours
Sweetwater's customer service is phenomenal! They have a good range of products and with good prices. The guitar we bought was affordable and great quality. It arrived quickly with no damage - it was packed well. I was surprised and impressed to get a call from Sweetwater just a few days after the guitar was delivered. They were just making sure everything was good. That's great customer service!
Ordered some products then the next day A representative reached out and said they were sold out & products would not be available till January and wanted to know if I still wanted them. I let them know I did. They reached back out two days later saying their was a glitch in the website and I could not have the products for the price I purchased them for. I was fished to their website to buy the products on a sponsored advertisement from Google. False Advertising is Illegal. My Wife has got me gear from these guys for years. I have advised her and she will no longer make purchases through them.
I bought my MOTU audio Interface through them. It was back ordered due to their popular demand. During the couple of weeks of waiting they reached out a couple times with status updates. When I finally did receive my MUTO I was emailed a walkthrough on installing drivers and a tutorial on how to use Ableton Live Lite. A free bag of candy was the cherry on top! Sweetwater has my business for all my music needs from now on!
Date of experience: September 7, 2020
I wish I had infinite budget as I would buy EVERY day from Sweetwater. No joke. This company sells all the best gear from the best people who know it. Now there's only 2 retailers I ever buy from-- Amazon AND Sweetwater.
Date of experience: May 5, 2017
This was my first order from Sweetwater. It will not be my last! A member of Sweetwater's team CALLED me to let me know when my item shipped and also CALLED after I had received my item to make sure that everything went smoothly and make sure I was having no issues.
WOW! Actually CALLED, not emailed, to check on everything! Awesome service!
Date of experience: April 3, 2017
Best company I have ever done business with. They know their products, and treat you like a good friend. I have never experienced that level of courtesy and interest in what I want before.
Date of experience: September 23, 2020
I have borrowed a HOT SPOT monitor from my bass player for sometime now, and I really liked the size and sound of it. My wife bought me a new HOT SPOT 7 for Christmas this year. I play in a country band, I don't require a monitor that has the capability of being extremely loud. This is the perfect monitor for me, I couldn't be happier with it. I would buy another in a heart beat, would recommend it to all my friends. Sweetwater sales is second to none, I would recommend them to anyone as well.
Date of experience: February 2, 2017
I've been dealing with Charlie Davis since mid 2019 and he's just as helpful and knowledgeable now as he was then! Sweetwater has indeed employed one of the best representatives that any company could ask for and together Sweetwater and Charlie Davis is a winning team! I've been a musician for 58 years and probably not the easiest to deal with but each time I deal with Sweetwater and Charlie Davis I start off smiling and in a good mood and at the end of each purchase I still am smiling knowing I'll be taken care of.
Date of experience: January 17, 2022
I made an order on Sweetwater for a Rode Podcaster USB Broadcast Microphone. Within a few minutes of ordering, I received an email and a phone call from Tony notifying me that the item was on back order. I let Tony know that I would wait until the item was back in stock. When I reached out a couple of weeks later for an update, Tony called me and let me know that unfortunately the vendor put the item on backorder again. I was pretty bummed out because I needed the equipment for work - Tony was quick to offer me an awesome deal (it was a demo mic) on an even better mic! Within 2 days I had the mic and stand at my door. I was so impressed with the customer service throughout the entire process, especially with Tony. And incredibly appreciate for their communication and their service. Not sure when I'll need more equipment, but I will for sure be back here when that happens. Thank you, Tony!
Date of experience: August 26, 2020
Beautiful, no flaws, sounds as good or better than my Strat. Because of the chaining humidity, I need to re-tune every day. Second guitar I've bought from Sweetwater. Very good service.
Date of experience: December 15, 2016
A big thanks to Norb for his patent and very good support. He´s the man.
If you wanna solve any issue. Just ask him. By the way good Black Friday deals.
Bo from Sweden
Tip for consumers:
Write a review it help others
Date of experience: November 25, 2015
One of several good purchases with Sweetwater Music. Tech advice was also very helpful when deciding what I needed, And especially the bags of candy...
Date of experience: June 10, 2019
This is a company that truly cares about its customers. Thank you to Phil Schwan at Sweetwater Music. I have done business with the others and none come close to Sweetwater. Thanks again!
Date of experience: September 14, 2017
Ordered a popular audio interface and three days later it arrived. Excellent customer service with updates and the encouragement of questions via text or phone call. I would highly recommend.
Date of experience: May 22, 2020
Excellent service! My 19 month old Grandson was in a Music class recently. We plan on his continued experience with future upcoming classes geared for his age group.
Date of experience: July 1, 2018
Many years of gear purchases with all the big name stores has taught me that one thing is true... Sweet Water has the best staff and they truly care about your shopping experience.
Tip for consumers:
Ask for Ryan Murray or one of his team
Products used:
All
Date of experience: December 11, 2021
I really love it. Why go to the store, pay more money, wait for service?
All you need to do is to call your sales engineer.
They are very knowledgeable.
Free shipping within 2 or 3 days.
Date of experience: March 1, 2017
Bands are tough on equipment but our youth seem to be even tougher. So far these mic stands have held up nicely. The service and shipping from Sweetwater are always outstanding.
Date of experience: March 22, 2017
Repeat buyers and without a doubt Sweetwater has the best service of any online retailer we've come across. Prices are great and very large selection.
Date of experience: September 1, 2020
All problems handled professionally over the phone. All merchandise delivered promptly. Wide selection and great customer care in helping with digital download software.
Date of experience: May 28, 2017
We love everything about our business relationship with Sweetwater. We get great deal, fast delivery turnaround, and awesome technical support whenever it's needed.
Date of experience: December 28, 2016
This company is fake. Zero knowledge with zero effort to help. Go somewhere else to have your questions answered bc you will not get an answer from these money hungry fakes.
Date of experience: February 3, 2023
It is compact with 8 9 volt, and two 18 volt connections. Comes with all you need to hook up. I am building my own DIY pedalboard. Will finish on Monday.
Products used:
MXR DC power brick for pedalboards
Date of experience: January 24, 2021
Thank you to Mark and the whole gang at Sweetwater Music! Your personalized customer service is second to none! This was my first order but definately won't be my last!
Date of experience: September 8, 2017
Ive had the pleasure of dealing with Sweetwater several times over the last few months. Every experience with them has been great! They have a loyal customer in me now!
Date of experience: December 6, 2017
I have ALS and needed a recorder for message banking. Sweetwster had a great price but what has impressed me more is the stellar service and communication after my purchase.
Date of experience: April 29, 2020
Best customer service iv ever experience related to this kid of stores. Great options for purchasing. They take care of details. Very, very satisfied with personal follow up by phone
Date of experience: October 30, 2018
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
How do you go from a portable 4-track recording rig in a Volkswagon bus to being the nation's leading retailer of professional recording and music equipment?
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
That's a cool set up! Make sure you send pictures of your rig to your sales engineer when everything is set up, I'm sure they would love to see it! If you don't have their direct email, you can send it to me and I'll find them in our system! zach_bloom@sweetwater.com
- Zach Bloom, Customer Experience