Sweetwater

Every step of the way there's so much experience and knowledge to draw from here! I'm 10 steps ahead with every purchase, and 100 times happier! Not to mention Drake Sobehrad is the best!

Sweetwater is my only store that I shop for my musical equipment! Great prices and knowledgeable sales rep. Most of the I use the free shipping and still get it delivered before expected dated!

Lots of stuff to choose from, great quality, and awesome customer service. I even got a follow up call from a manager at Sweetwater to make sure my experience on that website was great.

I am very impressed with excellent quality, dedication and professionalism of Sweetwater Team. Definitely I will buy my next gear with them. Thank you

I recently purchased a guitar on-line from Sweetwater Music. My first ever on-line guitar purchase. After, I received the guitar, aesthetically I did not like the guitar as I'm super picky. Therefore, I contacted Sweetwater and spoke with the sales engineer assigned to me who assisted me in selecting another guitar of the same kind form their vast collection. He also connected me to the customer service department and we made the arrangement for return and an exchange.

Subsequently, I saw another guitar listed in their gallery, and I decided to choose that one instead. I called back and my sales engineer as well as the customer service representative both had already left for the day. Therefore another sales engineer assisted me and kindly secured the guitar of my choice, and sent an internal memo to the customer service representative requesting the change.

All of the aforementioned activity after the initial receipt of my purchased guitar and returning it, took place in less than a 24 hour period including the shipment of the replacement guitar which I received the next day!

As a result of this experience with Sweetwater Music, I know for a fact that they provide more than an excellent service to their customers, and the company with it's dedicated employees really stand behind the fine products that they sell!

Thank you to everyone at Sweetwater Music!

If you do not allow Sweetwater to help you with your music needs, YOU ARE MISSING OUT ON THE GREATEST CUSTOMER SERVICE EXPERIENCE EVER! Here's to my sales engineer Justin Sunday at ex: 1966 and every other well trained music loving career minded employee at Sweetwater. It takes a tribe and Sweetwater Sound is the GREATEST TRIBE IN THE MUSIC BIZ!

Sweetwater sound is simply the best musical gear retailer.as a direct result, i have been a very loyal customer. Why? Many reasons: they have the best customer service-hands down. Stores like guitar center completely suck and in fact they're probably going bankrupt because of it; for many reasons like: the "i only work here" attitude.[never] the case at Sweetwater. There's always someone who's knowledgeable. If 1 person doesn't know an answer, you're quickly referred to another rep who does specialize in whatever piece of gear/dept. To fulfill your individual need. Everyone's extremely polite, patient and honest. They re not used car salesmen. They're pretty much all musicians or sound techs or people like me who've worked in the music industry as well. Sweetwater stands behind what they sell.if you ever have an issue with anything [say it's electronic or something]their tech support is bar-none.if something's ever wrong, they make it right.if ever anything's defective in the slightest, they promptly email you an rma label.other chains don't do that -seriously. When shipping... it's lightening-fast. Often same day[especially when you're a long-time customer]that's 1 thing about them... they value loyalty... and reward you for it. I'm speaking from many years of experience as a Sweetwater sound customer. I'm eternally grateful to this company. Remove review

Purchased a snare practice pad and some nylon tip vatar sticks and both are great. Customer service really helped me find what I need. Also I love the sweetwater catalog that came with my package.

I buy everything from Sweetwater.
This particular order was for a pair of D-25 rack snakes. Not really high tech, but you want them to work. These do. Install them and forgetaboutit.

Fantastic customer service, prep, setup and shipping. Best experience ever. AJ Becerra made me extremely happy I bought, and will continue to buy, from Sweetwater.

Great customer service! They treat you like royalty whether your purchase is large or small. Annual GearFest is not to be missed, giveaways, presentations, no hard selling.

Sweetwater Sound provides American customer service the way it is SUPPOSED to be! I recently made two separate purchases -- small accessory items in each order -- and within a few days of each purchase I received a PHONE CALL thanking me for my purchase and asking me to contact them (and that customer service staffer directly) if I had any issues. That's just way over the top, not to mention the small pack of assorted candy they included with the shipments. I guess they are trying to cheer us up after almost a year of pandemic frustrations, and the candy certainly brought a smile. Now: will they do this consistently -- i. E. include surprise treats? Don't know; but one thing that has been consistent over the years is their high quality products, tech'-educational help, and customer service. I have also dealt with other large music / sound vendors (zZ...; GtrC; MusF... etc.), and while their initial prices might be a little less, after actual shipping charges AND customer service -- there is no comparison. Sweetwater gets my vote, and my business.

Great company to do business with purchased several items over the years sent a amp back no problem full refund 6or7 items Ive kept and really enjoyed.

If you don't need help with your products and you research them, then shop at musicansfriend, wwbw, zzsounds and even guitarcenter. They offer points which is money back... the only time I buy at sweetwater is if I need financing on high end equipment like shure axient or yamaha cl mixer... ever since 2018 when they started charging taxes, I started buying from other companies... I've been a customer since 2010 off and on and only have used my sales engineer once. Another thing, I've spent about ******* at sweetwater and still struggle to get a good deal,, its hard to negotiate with them, you think i would at least get 5 percent off after 10 years. Agiprodj gives 15 percent off most of the time.

First of all, let me say thank you to Sweetwater's sales tech, Mitch. I have wanted a Humming bird guitar all my life and could not afford one. Then I learned of Epiphones new inspired by Gibson hummingbird. I order one from another famous guitar co. And when it came it was starting to come apart on the side wood where they met at the bottom of the guitar. I took it back and they gladly said they would send me another. Well it came with a bowed neck, so I had given up on Epiphone. But still that sound was still in my head. I called sweetwater and talked to a sales rep, named Mitch, he was was on top of this whole thing. And told me they were sold out, knowing their inspection process, of 55 points, I put my name on the waiting list. Well after a few weeks Mitch called and said they had some come in. I jumped on it and got the guitar 2 days ago.
I cosmetically check it completely and not a flaw. I set down and tuned it, but was pretty close out of box. And finally did my first strum, the sound is amazing and plays so gracefully it's finish is like it came from the late 60 or early 70 s beautifully done by epi, All I can say is, if you want service and knowledgeable people get it from sweetwater. They made this old man very happy

I had recently purchased an expression/ volume pedal for my MX88.
I'm just getting back into playing and recording music so I purchased a low cost pedal to experiment with. It was the - Nektar NX-P Universal Expression Pedal. I wasn't sure how it would work but since testing it out it does what it's supposed to as described on Sweetwater's site. It operates smoothly and controls different functions on my keyboard. Yes, it has plastic parts but is well made and stable... it looks good too. For what I need now, it's perfect.
Free shipping and 2 year warrantee!
Thanks Chis Finton
J

Recently I purchased a (Galaxy Audio TQ8-20Hon traveler Quest Portable Speaker,) A great unit, but I started having trouble with the sound going in and out, I decided to check the battery and speaker connections and found them to be lose, crimped the connections and it works great. I was about to throw it away because it let me down when I needed it most.
Maybe these connections should be checked. I recommend this unit as a great portable speaker.

I promise, just buy something small or cheaper and try out this fantastic customer service at Sweetwater.

I'm just a guy, MeshuggahDave, but this company has easily provided the best experience in shopping I've ever had in all my 36 years.

You get a dedicated service guy to contact at will. They respond virtually immediately unless they'reoff the clock but then you get a reply when they're back on.

I have never been so impressed by a company.

I have never had the pleasure of shopping with a company that employs staff who are just as enthusiastic about meeting your demands as the company service and prices are.

My guy Steve is better than anyone guitar center employs without a doubt.

No offense either. It's not even the man. It's the brand. I know my guy is trained by professionals in the field. I can even look up his biography page on Sweetwater.com

Check out my guy:
Steven Steward

Great company.

Amazing consumer focus.

Great prices but I don't even care. They practically updated my whole computer remotely for free and provided an efficient and friendly tech to remotely solve my issue involving connecting my GT-1B to my windows 10 computer.

I might be a noob

But with Sweetwater behind me,

I'm prepared to start every project with confidence.

No problem.

Forget about it.

Enjoy yourself and let Sweetwater make it so!

These guys are with you every step of the way and not in a creepy stalker-ish way, haha... but seriously this is the reason to buy from Sweetwater. They care.

I consider myself a pro musician and have been working in the industry for 3 decades, it is my life and I spend a fortune on it each year. I have order from Sweetwater 6 times, the first few times there was no problem, after I started spending bigger money however, they became unraveled.

I could not get it resolved until I escalate up to the top of the company. Once I did that they fixed it in 1 day. However I should not have had to contact them so many times. The worst was despite being told several times by several different people they would "personally follow up and I would be called back in a day" none followed through. I also twice wrote for help on their website form with no reply.

It should not take 19 days to get an item that is commonly in stock at all their competitors and I should not have contacted them so many time nor had to escalate it to get it resolved. People were not rude, but everyone there I contacted clearly dropped the ball. I will highly recommend brick and mortar stores from now, but in hindsight I should have known better to buy it from a local store as their price was the same. I have already contacted GE Moneybank about closing my credit account with Sweetwater.

I made my second purchase. Like the first, my order was delivered quickly, well packed, and worked immediately. Whenever my local store doesn't have something, Sweetwater here I come!

I ordered from them for the first time after buying music equipment at stores for 20 years. I was able to test drive my guitar in store because someone happened to have it that worked there. LTD Arrow 1000. Ordered if from that store, said it was in stock. Waited 2 weeks. Said it was 6 months on back ordered. Ordered another Arrow different color. Was told it was in stock. It wasn't. Wasted another 2 weeks. So I ventured out and gave Sweetwater a chance. For the exact same price, delivery timeline, no delivery charge I was able to get it within 8 business days. FedEx did their best to screw that up and lost it 3 times. They can send stuff via UPS. You should request that. I now have my account on UPS only for future purchases. I got a phone call after I did my online order. They confirmed they actually had it unlike some other guitar store that can't keep track of their inventory. Sent pictures. The inner box was filled with foam and bubble wrap. Guitar played great. Was almost in perfect standard tuning for a six string when I tested it out.

I don't write many reviews but Sweetwater is always SO enjoyable to work with, I felt it my duty to provide a review. They have won my loyalty and I won't buy from anywhere else at this point!