SWEngines

My online ordering experience was great. However, I wasn't fully advised of the length of delay in delivery I should expect. I was told it would take 7-10 business days for delivery which was acceptable, but when I called to check on the status, I was told it would be an additional 5-7 days, possibly longer for the precheck to be completed. Hence we are talking almost a month out. Not happy about this outcome. Now i have to wait for an opening slo, let alone pay for storage. Now the motor is in truck, called to find out how to get core back to them, hears where it gets weird, so follow close. Called on a thursday, i was told that i would be getting an email for directions, friday came NO email, called again, they said monday you will be getting directions on how to ship from (Mr. DALE JONES ex 2063). OK, monday comes no email. I call went to ext. 2063 (mr.jones, "DALE JONES") left message, get a reply from mr. DALE JONES. MR DALE JONES replied as follows We did receive your call for the core pick up, that is why im sending this by email, however it will be $679.54 to bring the core back to us. Instead of charging you the remaining balance of $179.54 for the shipping, we will just let you keep the core. So they are using me core charge to get there motor back. Ummmm, I replied back said the is not how the contract was writen, then a day later he comes back and says (MR DALE JONES "Alright we will credit the core charge when we receive the core then" So i asked for address again (NOW REMEMBER EVERYTIME I CONTACTED "MR MR DALE JONES, i gave him my number so we could talk things thru, but to no avail,

I would NOT recommend this company as they are a huge scam. We ordered a transmission on June 5th; they say it takes 7-14 business days which is a lie. We called on the 15th business day and they said oh sorry we shipped it to the wrong place it should be there next week. They told me they would email me the tracking number as soon as they got it. Well after the 20th business day I called Brian the shipping manager back and he said again "I am literally working on it right now" he then stated that I would have a tracking number by the end of the day, and again I didn't receive it. I continued to call on the 25th business day, and again on the 30th business day again him saying the EXACT same thing he told me each time. I call on the 32nd business day and canceled the order he then said even though it is in transit. I didn't know since I NEVER received a tracking number, but yes, I canceled it as we had already bought another one. He said the order would be canceled and I would receive an email. Well, I did receive an email with the tracking number stating it would be delivered the next day. So, I called shipping and tracking again to see if it was canceled and nope, he didn't cancel it, so I had to have the customer service lady put in the cancelation. Then told her that they needed to contact the shipping company to stop the delivery as it would not be accepted. That didn't get done either as they did try to deliver it, without success as it was refused. As it sits today, we are still waiting on a refund. So, do yourself a favor and DO NOT BUY FROM THIS COMPANY.

I ordered a used engine on 12/13/22. It is 12/30/22. I have called 5 times to check the status of the order. No one will help me. They keep telling me I should have received an email from the parts manger (but I didn't). I gave them 2 additional email addresses. Today, the 4th time I called, they lady was as unhelpful as the rest. She said they sent me a final email notice today. No one can tell me what the email is about. I told her I was calling and could answer any questions. She couldn't help me, but she gave me another number. I called and had to leave a message. I happened to call back and got the guy who supposedly is responsible for the shipping (and for the emails). His name is Dale. Apparently he could tell who I was by my phone number because he did not ask my name or my order number. He immediately began by asking why I don't check my emails. He was extremely rude. I told him I had checked my emails daily in anticipation of a tracking number. I did finally get an email today about an hour prior to my call. It didn't ask for any information. It just said I should receive a tracking number soon. Other than the original "invoice email" this was the only email I received from them (attached). My billing address is my work address and I wanted it shipped to my house. Nothing would do him, but to insist that it be shipped to my office. I finally just said, fine, whatever it takes to get it shipped. He had a "smart, rude comment" for everything I said. At the end of the conversation, he said the driver would contact me when he got into town. I asked him if he had my number. Again, he was "smart and rude" and said no. I asked how the driver would contact me if he didn't have my number. He said they had the number xxxx. I told him that was the office number and not the best but that I had given my cell and my husbands cell when I placed the order. I had to give him those again. I don't know what this company's problem is. I am purchasing a product from them, but apparently it is an inconvenience for them to supply it. The first time I called the lady told me it would ship either before the New Year or after it. These people should not be permitted to deal with the public

My biggest concern at this point is that the promised warranty of 5 years/50,000 miles (the biggest selling point for this company) is probably worthless. If they can't help you get what you just purchased, they are not likely to assist you if it breaks!

Now that the engine is shipping to a place of business I wonder if I have any chance of having the $150.00 extra I paid for residential shipping refunded? Probably not.

DEFINITELY AVOID THIS PLACE!

>RED FLAG
>>RED FLAG
>>>RED FLAG
>>>>RED FLAG
Purchased an engine at the end of May on the 23rd and its now 2 days away from March. Suppose to be 1-2 weeks to ship out but going on close to 2 months now.
SW engines customer service team can never get me connected with a manager Stephen or Bill Jones. Sw engines says that this order has been escalated to shipping manager Stephan or Steven (everyone says this name different) and there isn't anything else they can do other than wait for a response from shipping company. When they do transfer me to the shipping manager number, its always full and not able to leave a message. I have called about 5-15 times daily for the past 2 weeks for the shipping manager that SW engines says is handling my order. Turns out SW engines shipping manager is a COMPLETELY DIFFERENT company called Premium parts and solutions.

I was finally able to get a hold of someone last Friday 21st of April who told me that the engine was stocked in warehouse due to engine leaking on pallet and was never updated or informed management team. They said that it would be shipped out Monday 24th of April, but never heard back or updated with tracking. Finally someone got back to my email on Wednesday 26th with a tracking, only to find out that the shipping company Dayton Freight has no information regarding that tracking number or information from a shipment coming from SW engines/Premium Parts Solutions.
(( SW engines has not once reached out with an update for me during my entire month and a week long wait for my order. They never helped pursuing any answers to help in any way. These company keep passing the problem baton to someone else and it a circle that returns you back to the same people...))

I can't express this enough, this company will be a major headache for anyone looking to purchase any auto parts. If something happens to your order, there will be NO help for you with the SW engines.

On the verge of requesting a refund and maybe taking further actions. I was strung along for far too long and my patience has eroded away with them.

I read all of the comments about SWEengine, I coulden't believe all of the comments were bad. I had a question about the engines i was about to buy from those A-holes.
I called because I had a question about the CPU. Joe the Dixk-head answered the phone. This Joe guy was a total DDDDixk- head, OMG how could people like that be sucessful in business. This Dixk head Joe was a total A-hole. He had a stupid answer for every question I asked him. This Idiot LOW-LIFE hong up on me while I was asking him a question. He was rude, disrespectful and he had no fuxking idea what customer service was, Needless to say, I would NEVER, EVER, EVER call or EVER do business with SWEngine company. I am worning the public this is a BUL$#*! COMPANY with VERY POOR service.

Tried to do a bait and switch on me.
When I called them on it they got very defensive and rude.
They cannot be trusted.
DON'T BE ANOTHER VICTIM.!