Overview
TackleDirect has a rating of 4.4 stars from 5,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TackleDirect most frequently mention good prices, customer service and fast delivery. TackleDirect ranks 69th among Fishing sites.
Instant Feedback
I was sent an email notifying confirmation of order and that item was backordered. I never heard anything for over three weeks and as soon as I sent an email saying if my item hadn't shipped yet and wasn't going to be within the week I would like a refund my order was shipped about an hour later.
I have not been able to go fishing due to my heath, but i am truly impressed with the quality and how far tech has come since I fished years ago. Can't wait.
It seemed decent at best. I received a partial shipment, but what about the rest of my order.
Please send it ASAP and let me know when I can expect it.
Thanks,
Henry
Tackle Direct rocks! There's everything a fisherman need for fishing. Prices are reasonable and sales on reels and fishing rods are sometimes a great bargin. My only concern is my last order #******* Koya 7" blue flashablou bullet. On my invoice I used my gift certificate for -$25, lure $49,shipping $9.08 = $33.08. My total came out to be $58.08 on my invoice. I just thought it was just a printing error. Could you please check and make a ajustment on my order. If it comes out to what I calculated it should be. My overall price that I paid would be 5 stars
I am very pleased with my order and the time in which it arrived. If you are looking for a boat bag to keep things dry than you can't go wrong with this bag.
Thank you,
Danny Glover
I ordered several Live Target and Spool-Teck lures. I think I may have ordered multiple times. All was good, easy to navigate your site, was satisfied with products received, however some took a while as they apparently not in your inventory at time of order but it was not obvious enough for me to realize when placing the order. Some shipped from the manufacturer to you and then to me as I understand from my follow-up with customer service. The last Spool-Tek item was what I found most disappointing. All previous lures ordered had included a spare replacement tail in the package. After receiving my package without, I called to find out if it was a possible order filling issue and that the wrong item was pulled and shipped. The very kind and concerned cs rep informed me she would research and call me back. As she did with news that a change in manufacture ownership occurred and the replacement tail was no longer include, and she was going to discuss a partial refund with her manager but called me again to inform me that is not possible just the way it is going forward.
I just feel customers should have been notified of a change in a product you sell when what a customer receives is not going to be the same as the other items on an order that effects quality, or packaging quantity with no adjustment to pricing on. My other disappointment is that this issue happened in February. June is a bit late for followup.
I was an active paying customer of TD at the time of my accurate account of my experience described above.
Best Regards, Dave Moore
I ordered online. The rod was delivered promptly and in perfect condition. I'm very satisfied with the rod. Overall, this has been an excellent experience. Thanks!
I ordered the PENN 3500 Spinfisher VI combo, I received the rod & reel separately, rod was delivered in a nice well packaged tube, but unfortunately the tip was broken off. I immediately emailed TackleDirect and was assured they would replace it, which they did. They emailed me a return shipping label, etc with no questions asked! As soon as the returned pole was received, they shipped out the replacement which I received with no issues, the reel was delivered with no issues. Thank you for the excellent Customer Service!
I ordered two items from tackledirect net handle and a bag of Strike King products I was quoted a price then they shipped each item separately and charge me for shipping on both items in which one of the shipping cost was more than the item this is the way tackledirect us business I will never order from them again
I ordered an electric motor they said it was delayed due to covid19.but then weeks go by I emailed them twice cause they wasn't taking calls and it took them weeks to get back to me so I canceled my order I order stuff from china that get here before they contact me back I will never order from this place on believable
Thank you for the new Silver Defy spinning rod. It is one of the best spinning rods I have ever owned! Unbelievable sensitivity and extremely light in weight. Just love it!
Lures ordered were delivered in a very timely manner to include one on back order, which was not charged to my account until shipped to me. Customer service communications was excellent!
Web site was easy to browse. I found what I was looking for quickly. Prices were reasonable, and the items were processed & shipped in an expeditious manner. Great shopping experience.
E-mailed two or three times to change the shipping address after I found that I would not be at home when the package shipped and never got a response. Not happy!
Great products the clips I ordered make lure changing fast and don't affect lure action.
Products were delivered on time. Will shop here again. Thanks
The original order placed, unbeknownst to me, was for a new product that had a wait time before delivery. Upon calling we exchanged the item for a current model and things went smoothly from there.
Tried calling and sent several emails to tackle direct with no response from any of them. My package did show up but I had questions that I needed answers before it arrived with no response.
Love you guys, super quick on shipping and enjoy that you guys update your customers on out of stock items so when they come in I'm able to order. I'll be back to buy again!
I liked being able to call in and speak with a live human without having to go through a bunch of phone prompts. I just had questions about combining discounts
Customer support takes too long to respond. I tried to change my order but was not able to.
Overall good experience, my items were delivered on time and well packaged.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members