I'm very disappointed in many ways. I have been a loyal customer for over 10 years. Recently their policy for returns has changed, which dramatically impacts buyers who are not near a store (unless they want to pay a return shipping fee). Their sizes vary so wildly, there is no way you can order with certainty. Their in store service is rude, I'm very dissatisfied and will no longer shop there.

I have been a long term shopper at Talbots and the quality used to be worth the prices. However, there is a noticeable decline in the quality and garments I have purchased more recently do not launder well at all despite following the recommended laundry method in the garments. Some were in such poor condition after the first laundry that they can no longer be worn. Given the prices even on sale, this is inexcusable. Also, their return or exchange policy is within 60 days of purchase. Most companies have a longer time frame. I wanted to exchange several pairs of pants that wear never worn and still had the tags on them for smaller sizes but even though the same items were still carried, I was denied. I will no longer shop at Talbots!

So are you prejudice against women of plus sizes or you just need them to order on line so you can make bundles of money on shipping? You sent out a notice saying it is because it will give plus sizes more variety on line but how about being able to try things on? I guess you think the plus sizes take up too much room in your prejudice stores. Is the size a problem for you? Not high class enough? Thanks for rewarding all the ladies who have given you lots of money over the years for those plus sizes! Sisters support each other and DO NOT shop at Talbots!

I placed an order for a gift card on Talbots.com. I needed it sent to me before the next day because we were meeting with the recipient and wanted to have it in hand along with a thank you card.

There was a glitch on their website and I had to call several times to get this straightened out, before I finally decided to cancel my order, and shop elsewhere.

After requesting to speak to a supervisor, she quickly apologized for the mistake and inconvenience and issued a refund. Ten minutes later one of the customer service rep called me and asked for the address of the person that the gift was going to as well as my own. They wanted to send both her and me a gift card as a way of apologizing. I was so surprised at the generous offer that I went to the brick and mortar store to purchase the gift card for my friend, and was more surprised when a week later I received a wonderful gift card in the mail.

Super customer service.;-)

I was looking for a pair of Ivory hampshirew pants in size 12 petite, and the associate Jean in Garden City Cranston checked multiple locations and online and was unsuccessful. She went over and beyond but it was busy and the phones were in use and had to keep waiting for the phone. She told me the above # store had one. I called and caught a woman named Dawn. She also went over and beyond to find these pants. She went into the basement and checked all over the store to find this one pair that she may have had but to no avail. She gave me 5 store numbers to try and on the first try in New York I was successful. This is why I shop at Talbots, the sales people I deal with are pleasant and do go overboard to make the customer happy. A big shout out to Jean and Dawn for their efforts!
Thank you ladies, and Talbots.

What happened to Talbots? Used to buy nice classic clothing there 3 decades ago and as recently as some 5-10 years ago. They used to have pretty models, too. When things were on sale, it was real sale. But the last couple years, the styles became dowdy, and since the pandemic, it's getting ridiculous. Sky rocketing prices but much worse quality and styles. All the tops are extra long and look like lounge wears. The pants are all over $100, even on sale they are at least $80. I used to buy nice full length pants on sale for less than $30 even several years ago. The models aren't attractive at all. If you are trying to appeal to older women (I heard they are now more targeting at older women), why would older women spend $$$ for lounge wears intead of just shopping at Walmart? The prices and qualities don't match. It's sad. I haven't bought anything from Talbots this year.

While I absolutely love Talbots styling, the other half of the equation is miserable.

1) There is no packing slip
2) No information on return policy or procedures
3) Email to them said I had to do a return and repurchase
4) Return address is to Pitney Bowes, not Talbots, without an explanation. Concerned, I had to research it, to find Talbots uses PB for this service.

The item was purchased on a great sale. The repurchase is at full price. I will have to push back on customer service to get a price match. I will honestly think twice about ordering from Talbots online again.

I have purchased clothing from Talbots since 1994. While I worked their suits were perfect for my pharmaceutical sales job; after I retired their causal clothing was durable, well made and worth the extra dollars. I hope they stay in business, nothing fits as well as a Talbots cotton T shirt and a pair of jeans; shoes sizes have remained constant and are well made. I have things from Talbots that are 20 years old and still look great.