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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 20.7%
Positive
6
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user robw328
Ohio
1 review
2 helpful votes
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December 20th, 2020

I like how Target still sells compact discs. I know it's so common today where most music is downloaded online but I'm old school when it comes to music and like the hard copy. I found at Target Taylor Swift's 2 new compact discs Folklore and Evermore. As usual The store was clean and staff was attentive. Both discs are very good very mellow. Thanks Target for still selling compact discs.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.

Date of experience: December 19, 2020

Thumbnail of user annak1229
Virginia
1 review
1 helpful vote
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September 4th, 2022
Verified purchase

The self-checkout process at Target is complicated and deceiving. After making our purchases a window asked us to select a target card to make our purchase or sign up for a card. When we hit the 'X' to close the window, it went away but the balance was $0.00, alluding that the purchase was cancelled. I hit the try again button on the bottom of the screen and that same box came up. Finally, I looked at the card reader and saw that there was a 'No Thanks' button. I pushed that and completed my purchase.
We have a lot of migrants and young people who shop at target. It made me wonder how many unsuspecting customers signed up for the card not knowing that they do not have to. I felt bad for the cashier having to deal with rude and frustrated customers as well. Target, please stop peddling your card and go back to be being customer centric.

Date of experience: September 4, 2022

Thumbnail of user stevep1715
Georgia
1 review
4 helpful votes
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May 24th, 2023

I used to be a dedicated shopper at Target stores until they changed their bathroom policy to align with "what you feel you gender is" as opposed to what gender you were born as...meaning a male or female and those are the only two options. Although they have been supporting pride month for supposedly 10 years or so this recent effort to completely "shove this $#*! down everyone's throat" campaign has made my decision very easy to never visit a Target store again and spend any money there. A choice made by a consumer which I'm sure many others share while a very small percentage of the population does not share. Hoping Target feels the company stock value free fall similar to AB (Bud Light). Have a super day and you Woke people can just get angry as usual.

Date of experience: May 24, 2023

Thumbnail of user jonathanc283
Georgia
7 reviews
4 helpful votes
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February 18th, 2021
Verified purchase

I ordered from the website on Saturday evening. Monday was a holiday so I'd think maybe Tuesday it would ship but certainly by midday Wednesday. It's now Wednesday, 10:15 am locally, 7:15 on the other side of the contiguous 48 states, and, after contacting customer service, I'm now aware that the order isn't expected to ship for 7 more days. However, they insist they cannot cancel the order because they're already "preparing" to ship the order. I'll be a lot more careful before ordering anything from these ppl. Their stores are fun places to kill time where you can buy stuff that ranges from miscellaneous decorative objects to toys to small appliances and household commodities. Return policy is typically good but this online purchase can't be returned until I receive it which feels like an azkick.

Products used:
NA

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2021

Thumbnail of user ariannaxdavis
Alabama
1 review
0 helpful votes
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April 22nd, 2024

What a great store to visit. They have many options to choose from with very low prices. I would visit there everyday if I could.

Date of experience: April 21, 2024

Thumbnail of user papig8
Washington
2 reviews
2 helpful votes
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March 6th, 2024

I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Service
Value
Quality

Date of experience: March 6, 2024

Thumbnail of user sharont1674
California
1 review
1 helpful vote
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December 15th, 2023

I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Date of experience: December 15, 2023

Thumbnail of user kristend64
New York
4 reviews
4 helpful votes
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July 18th, 2022
Verified purchase

Target's online platform is easy to use (especially if you have the app). They offer free shipping at a low minimum of $35. Very easy to meet that! Their shipping time is super fast, sometimes faster than prime delivery. I use Target for grocery, clothing, toys (birthday party gifts needed last minute!), it's been a lifesaver! The business and customer service team are above average, they have online chat to help with any issues or concerns.

Tip for consumers:
Add your cart to $35 for free shipping and look out for promo codes.

Products used:
Everything!

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2022

Thumbnail of user mariaa2386
California
1 review
2 helpful votes
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October 24th, 2022

I went to Target in Westlake Village to buy a coffee maker, nothing fancy. The Hamilton Beach was on sale, and I got it, paid $25+ tax. When I got home, the package was missing the basket.
If the merchandise was defective, why don't you make that obvious? I think this is cheating the customer. Very annoyed. Does not deserve even one star, but the system does not let you write a review without.

Date of experience: October 24, 2022

Thumbnail of user life2777tg
Colorado
1 review
1 helpful vote
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September 4th, 2023
Verified purchase

Do not order online from them they are deceptive. They say they have two day shipping, that has never rang true. They use this lousy shipping company and the orders turn into being a week to 10 days or more. I will never order from target again or go into their stores. As soon as the package does arrive I will be returning it.

Tip for consumers:
10 days and still waiting for my order that was supposed to be here in two days.

Date of experience: September 4, 2023

Thumbnail of user shelleym38
Wisconsin
2 reviews
7 helpful votes
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April 4th, 2021

Buyer beware of Target.com - I recently made a purchase on Target.com - wherein I had to navigate through pop up boxes which tried to sell me a "protection plan" for the item I bought. Which was a simple $40 desk lamp. The pop up is automatically set to "yes, protect me" - you can't click the X - as I though as I was charged for the plan. In the Order Detail on my account, it said it's non-refundable. It took a phone call and a nice customer service person to refund me the money charged for the plan. Which is why I give Target.com 3 stars vs. 1. Someone in their Marketing Department needs to be fired for conducting business this way. Are your finances in that much peril Target?

Date of experience: April 4, 2021

Thumbnail of user carrier24
Florida
6 reviews
1 helpful vote
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July 13th, 2015

With free shipping over $25 and expanded inventory, what's not to like? You can find great items online not in stores at discounted prices. Check Retail Me Not for coupons! I love my new Surya throws.

Date of experience: July 13, 2015

Thumbnail of user gingers14
Connecticut
4 reviews
2 helpful votes
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December 22nd, 2016

My kids and I just shopped there with our church group to purchase gifts for children in need. What a treat. Target had everything: great bedding, sheets, toiletries, toys. And their checkout staff is wonderful.

Date of experience: December 22, 2016

Thumbnail of user hodgepodgei
Idaho
4 reviews
15 helpful votes
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January 30th, 2020

I love Target online shopping. Great products, prices. Easy to navigate. Most always fast ship and their shipping updates bring a smile. However, when they use Fedex I roll my eyes. Not an efficient shipper Most times shipping is UPS or mail.

Service
Value
Shipping
Quality

Date of experience: January 30, 2020

Thumbnail of user nettiet3
Michigan
40 reviews
161 helpful votes
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June 8th, 2021

I decided to give target.com one more chance as I had a $38 gift card and needed a new Keurig. The last 2 orders I'd placed at the website never went through the system and I received "We're sorry" cancellation emails. This time around I specifically selected phone curbside pickup Text notification alerts. To cover all bases. NOPE. I go into my email 3 days later to see what the heck is going on … and discover another order cancellation "ooops... looks like you forgot to pick something up"

What utter BS. They will never get their crap together.
Target.com you have PERMANENTLY lost my business.

Date of experience: June 8, 2021

Thumbnail of user upseta2
North Carolina
1 review
14 helpful votes
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February 18th, 2020

How dare you air a commercial that all races of young girls see and make them feel less important. This country has enough division in it and its obvious that target helps promote it. I will no longer buy Honey pot products or shop at your store. Shame on the people who did this.

Date of experience: February 18, 2020

Thumbnail of user waylands
Pennsylvania
32 reviews
273 helpful votes
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August 2nd, 2011

Target reminds me of clover. Target.com is alright and sometimes you can find some decent deals but I absolutely love going in the store in the move section! Nothing beats seeing semi decent movies for 4.50 to 5$ brand new!

Date of experience: August 2, 2011

Thumbnail of user jasond329
Ukraine
5 reviews
7 helpful votes
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September 30th, 2019

What I like about Target is that you can essentially find everything. Usually the people who work there are very help. Not always but usually. I think they have done a good job keep high quality at all their stores. Best of the Big Box stores.

Date of experience: September 30, 2019

Thumbnail of user stephanieg18
California
16 reviews
12 helpful votes
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December 28th, 2015

Good call renting out your pharmacies to CVS - that makes it very easy to get localized. FLU Shots are usually very cheap there!

They offer the same stuff everyone else does but the red card offers that 5% off which, in CA covers 1/2 the sales tax... lol

Greedy America... keeping up with the Jones... doesn't Macy's own Target... lol

Date of experience: December 28, 2015

Thumbnail of user andrear67
Utah
8 reviews
6 helpful votes
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June 16th, 2016

If they would let me just move in i would! Best place to scoop up groceries AND clothes or shoes or personal items! This is the only large company i will shop at... small business are my all-time favorite!

Date of experience: June 15, 2016

Thumbnail of user jamesw188
Wisconsin
17 reviews
32 helpful votes
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March 30th, 2020

After being a loyal Target customer for 30 years I can no longer order anything from them online. I cannot get anything by pick up, drive up or shipping. Nothing! I've been jerked around by them before but this is the last straw! I'm deleting my account & shopping elsewhere!

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2020

Thumbnail of user anona4
New York
1 review
2 helpful votes
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October 16th, 2011

I can't say enough good things about my online shopping experience with Target. I shopped from a relatives " baby shower wish list" and I purchased numerous larger sized items as well a number of smaller items. They say larger orders could be broken up into several deliveries and I was pleasantly surprised that they sent everything in one order. Great prices, fast shipping & really good communication with provided tracking information.

Date of experience: October 16, 2011

Thumbnail of user annas167
Ohio
9 reviews
48 helpful votes
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October 15th, 2019

I was unable to purchase a prepaid phone card with my gift card. This was not disclosed in the product description so I found out at the checkout when it was too late. Now am stuck with the useless gift card.

I am very disappointed in Target and will never shop there again. At the University Heights OH location, indoor parking spaces are reminiscent of some Halloween scenes. Dark and poor visibility when trying to pull out of your parking space. An accident waiting to happen. Not that Target cares one bit.

At Skokie IL location most items are available online only, and the cashiers will send you to the wrong aisles upon request. A nightmare. These cashiers need a REAL training that Target obviously does not provide.

Besides, Target does not carry wide width shoes, despite their rubber stamp replies on social media. Time to move on to the better places. Spare yourself some aggravation and shop elsewhere. I do not recommend Target shopping.

Date of experience: October 15, 2019

Thumbnail of user matts326
Florida
13 reviews
27 helpful votes
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August 6th, 2018

Have ordered many items over the years via Target.com. Paying with their Red Card even gives you a discount and free shipping. Most items can be returned free at any Target store. Will continue to shop with them.

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2018

Thumbnail of user sidhek
Australia
5 reviews
3 helpful votes
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May 9th, 2016

I enjoy seeing the quality products at Target. I usually shop there when I'm looking for some nice clothes for my sons, or for some shoes for myself. Their fashion ranges are very contemporary, with a lot of variety to choose from, suiting different tastes while still staying trendy.

Date of experience: May 8, 2016

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