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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 20.7%
Positive
6
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user micheller136
Mexico
3 reviews
4 helpful votes
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February 15th, 2017

I can't say enough about Target because I'd run out of space. Target has good quality, diversity and unusual things to buy. I've always been very happy with Target and will continue going there. An applause for the people that work inside the store, and thumbs up plus many rounds of applause got their on line customer service.

Date of experience: February 15, 2017

Thumbnail of user gloriat174
Colorado
1 review
0 helpful votes
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August 1st, 2021

Target at Liberty, Mo needs reliable electric carts. Why spend all that money remodeling and have the items inaccessible to handicapped. Also, there are no benches to sit on at the entrances. This store is 5 minutes from my house... let me know when you are compliant with rules about number of electric carts

Service
Value
Quality

Date of experience: August 1, 2021

Thumbnail of user tinalouisel
Hawaii
17 reviews
104 helpful votes
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August 18th, 2018

I purchase all different types of categories from this retailer. From health & beauty supplies to home decor.

My online experience has also been exceptional. I've had to contact their customer service regarding a purchase that didn't arrive on time, and they immediately sent me another and told me to just keep the first order "on them" for my inconvenience when it did come in. I received both orders at the same time.

Very happy with their products and high level of customer service. Very highly recommended!

Date of experience: August 17, 2018

Thumbnail of user sm682
Massachusetts
18 reviews
60 helpful votes
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May 27th, 2015

For fashion, Target has up-to-date clothing of questionable quality. But, if you cycle things in and out, every season, it's not bad.
Bedding and linens are fine, as are many of the other departments... pretty good one-stop-shopping.

Date of experience: May 27, 2015

Thumbnail of user traderj1
Minnesota
1 review
2 helpful votes
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March 9th, 2018

Target's website is just awful. I'm amazed that in 2018 target has not been able to come up with I smoothly functioning website. It's Twitchy.

There are long pauses after you select an icon giving the impression that you haven't selected. The pages have a tendency to jump so as you are about to click a selection the page jumps and you inadvertently click something unintended. You initially may choose a specific store I've noticed that as I search the ZIP code changes to some unrelated store usually in another state. This Behavior has been going on for years.

I find target.com to be one of the most user unfriendly unreliable websites that I've ever dealt with. I'm usually discouraged to the point of saying screw it Target's not worth it.

Date of experience: March 9, 2018

Thumbnail of user majeedaht
Texas
8 reviews
12 helpful votes
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January 7th, 2022

Target has changed during this past year, there customer service is horrible now. They were not only rude to me but refused to take any action for a package that I ordered from them and never received. They basically stole my money and spat in my face. I just canceled my store card I am done doing business with them.

Tip for consumers:
The rudest customer service I have ever experienced.

Service
Value
Shipping
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Quality

Date of experience: January 7, 2022

Thumbnail of user johnm7823
Texas
6 reviews
17 helpful votes
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May 9th, 2022
Verified purchase

Target claimed my order would be shipped via 2 Day Delivery. Then they shipped it via Surepost. Surepost is a slow, discounted shipping method that usually takes around a week. First it goes via UPS, as a low priority package. Next, it's given to the post office, which also treats the package as low priority. I've tried using Walmart, with similar results. They are trying to compete with Amazon, by lying. Even without Prime, Amazon doesn't pull this kind of crap. IMO, they would be better off telling the truth. Now I'm mad not only because my package is late, but because they lied, too.

Tip for consumers:
SLOW SHIPPING!!!

Products used:
Computer equipment, namely a cable modem

Service
Value
Shipping
Returns

Date of experience: May 9, 2022

Thumbnail of user liamc134
California
1 review
5 helpful votes
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January 16th, 2023

On a recent visit to Target, I stood in line at the guest services desk behind a single customer. When that customer left, the Target employee did not look up from her work to recognize or greet me in any way. It was as if there was no one in front of her. When I greeted her, she still did not make eye contact with me, nor did she offer a hello. I am guessing more than 50% of Target's customers are in my age group (55+) and that nearly 90% of us have a similar experience with young workers pretending we are invisible. Curious about others' experience with being treated as though you are invisible.

Service
Value
Quality

Date of experience: January 16, 2023

Thumbnail of user debbiea38
Tennessee
1 review
1 helpful vote
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May 26th, 2016

I ordered Johnson creamy baby oil with aloe and vit. E, Target sent me the cocoa & shea butter. I called to get the order right. She assured me she had corrected it. Shipped another 6 bottles of the wrong thing again. Called again, she said they were sending me a $10.00 gift certificate. I told her not to bother, I would never buy from Target again. No wonder their stock Is going down. Very bad customer service!

Date of experience: May 26, 2016

Thumbnail of user md65
Georgia
7 reviews
9 helpful votes
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August 3rd, 2015

Very expensive for what you get, but super convenient with a big selection. Their clothes are so cheaply made. Customer service can be horrendous and returns are a complete hassle if you don't have the receipt or form of payment you used.

Date of experience: August 3, 2015

Thumbnail of user d.g2
Wisconsin
1 review
0 helpful votes
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June 15th, 2022

Target used to be tidy and clean but now is messy and even has items laying all over the aisles. Employees are rude and won't even look at customers and cashiers do not have manners (actually refuse to place purchases items in the cart). Just a complete sh@t show. Target is what their competitor was 10 yrs. Glad my circle is becoming self sustainable. See ya!

Service
Value
Shipping
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Quality

Date of experience: June 15, 2022

Thumbnail of user graceg293
Rhode Island
1 review
0 helpful votes
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February 21st, 2022

The stores are very messy. So many things out of place. And I think it's ridiculous that their online doesn't ship jeans. You can buy almost anything you want online and have it shipped to your house but not jeans from target.

Service
Value
Shipping
Returns
Quality

Date of experience: February 21, 2022

Thumbnail of user hollyk28
Iowa
1 review
0 helpful votes
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August 1st, 2017

Target randomly cancels your online orders without sending you an email to let you know. I have had this happen on multiple occasions. The support center feels "sorry" but cannot do anything about it. I've never had this happen anywhere else.

Date of experience: August 1, 2017

Thumbnail of user alexandrap7
Australia
25 reviews
69 helpful votes
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October 24th, 2015

I buy a lot fro Target as it is the only large chain store in my area of business. Over the years the prices have risen probably due to the massive fashion marketing and stocking of semi-designer labels. Very over priced I'm always shocked on every single item there in the recent year. Avoided if possible because I already know I can get the same item half the price anywhere else.

Date of experience: October 24, 2015

Thumbnail of user curtism29
Florida
3 reviews
3 helpful votes
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March 12th, 2015

You know it's not your normal every day novel when a former CIA director endorses the book and its plot is ripped from the pages of today's headlines. In this, his latest book, Joel Rosenberg paints a chilling picture of what the Middle East might look like if current trends continue. With an insider's knowledge and a sizzling pen, Mr. Rosenberg spins a vivid tale of politics, intrigue, deception and betrayal.

Service
Value
Shipping
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Quality

Date of experience: March 12, 2015

Thumbnail of user miket113
France
42 reviews
534 helpful votes
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December 21st, 2015

The website's layout and navigation is mediocre. I honestly don't like shopping on the site all that much. The transaction process, however, is easy and straightforward. Would I recommend shopping on here? Yes, I would if you find a good deal.

Regarding my last order experience, the package was delayed by a couple weeks with no apology or reasoning from Target. I only found out because I called in to ask for an ETA.

Date of experience: December 21, 2015

Thumbnail of user jenniferd124
Oregon
10 reviews
5 helpful votes
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June 23rd, 2016

I love buying from Target.com, so fast, so easy and free shipping if you're a Red card owner, plus the 5% off. Can't beat that plus their customer service is outstanding! I wish other companies would learn from these guys, they set the bar high. :)

Date of experience: June 23, 2016

Thumbnail of user alexad45
Arizona
3 reviews
11 helpful votes
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August 16th, 2021

Online and in store customer service is terrible! After a really bad experience, I filled out the survey they sent asking about my interaction and checked the box saying I wanted to be contacted. They never contacted me about this. But months later I got a letter asking if I lost my red card since I was no longer shopping there. That is the ultimate in corporate greed: can't be bothered to contact an upset customer but you darn well still want my money! I will gladly spend more money elsewhere for items Target sells cheaper at stores that actually appreciate me as a customer!

Service
Value
Shipping
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Quality

Date of experience: August 16, 2021

Thumbnail of user katrinal10
California
7 reviews
4 helpful votes
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December 2nd, 2016

The user experience on Target is good, but still could be more streamlined. I usually only shop on the site to see new items in stock, and check if my local store has it available for pickup. I will say though, shopping in store invites way more "extra" purchases. Oops!

Date of experience: December 1, 2016

Thumbnail of user janetw14
Georgia
19 reviews
92 helpful votes
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April 9th, 2016

The high rating is for my experiences shopping from their website. I've had great success ordering an air purifier and a window air conditioner online. As for the store, for years I have frequently shopped at one out of convenience. Most of the clerks who check me out are okay, but I've been overcharged at least once and let it go. I also don't like or understand the fact that they don't thank me for shopping there after I've checked out. I usually go ahead and say "thank you" anyway because it's such a habit.

Date of experience: April 8, 2016

Thumbnail of user edwarde21
Washington
5 reviews
4 helpful votes
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July 10th, 2017

A friend likes some of the craft items at Target, so since I work right next door to an Urban Target, I'd get what she wanted. Out of her list of about 15 I found one item. They seem to discontinue items after they sell out and don't replace them with a similar product. I noticed that in other areas-no restocking. Just empty shelves.

Date of experience: July 10, 2017

Thumbnail of user guym3
California
4 reviews
14 helpful votes
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July 10th, 2012

The better Walmart. Nothing in this site tends to stick out (which is why I gave it an average score). It's your typical department store website; order products online, find stores near you, see what stores near you have in stock, etc. But just because nothing sticks out doesn't make it bad. It's exactly what you'd expect it to be, and reliable as well. I've never had an order through target.com go wrong or become troublesome. It's Target in website form.

Date of experience: July 10, 2012

Thumbnail of user ericw47
Kuwait
11 reviews
6 helpful votes
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January 16th, 2015

A step up from walmart but still not great. The store has some good deals and can be a decent experience depending on your location. I am big on customer service and store cleanliness.

Hopefully you do not get your credit card stolen :P (Definitely not their fault as it was a much bigger issue, but still a fun news article that got blown out of proportion)

Tip for consumers:
Get the bullseye!

Service
Value
Shipping
Returns
Quality

Date of experience: January 16, 2015

Thumbnail of user melaneim
GB
1 review
0 helpful votes
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January 1st, 2018

Right first of all "the online chat" is useless, whom do they get to do this, obviously from my experience a bunch of frightened $#*! that can't deal with customers whom they initially pissed off. I have spoke to no fewer than 6 of target's employees who can't make a decision to do a poo let alone take care of a customer. Calling them on the phone is less painful but these people have no clue as to how much time they waste. What a bunch of wasters. And they won't improve either! Stay away!

Date of experience: January 1, 2018

Thumbnail of user lillyg3
Maryland
48 reviews
191 helpful votes
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June 4th, 2017

I adore shopping at Target when visiting their stores. But my online experience is almost always, not great. Things load slowly, everything is sold out, or only available in store. I wish they would get the "only available in store" and "no longer available" items off the website, or give them their own section on the site, as they're a distraction and make slogging through a shopping experience frustrating. The site also seem to always have hiccups, password difficulty and crashed at least once when I am shopping. So I would give my in store experiences an A+ and my online experiences a D. I dread going over to the website to order things. Sometimes orders have not been screened well before shipping them out and the clothing items smell like they have been worn. The bathing suit collection is often too trashy, wish they would work on that. But the clothing from other departments and selection is great. I love the accessories department, particularly the jewelry and handbags.

Date of experience: June 4, 2017

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