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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 20.7%
Positive
6
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user jessicad485
Arizona
1 review
12 helpful votes
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April 10th, 2020

So my mom & I decided we needed a few things from Target today. When we got in the store there was an Obnoxious honking, and beeping noises all throughout the store. When we asked two different employees what was going on they ignored my mother and myself and just walked away. The sound carried throughout the store for almost an hour. By then we had to just leave. No items bought no answers to our questions rude customer service. I don't think I will be returning.

Date of experience: April 10, 2020

Thumbnail of user jennym10
Texas
3 reviews
5 helpful votes
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September 10th, 2012

My favorite place to shop - beats Walmart in every possible way! Walmart always has ridiculous lines instead of opening more lanes, staff is generally unhelpful when we go to Walmart.

Target on the other hand is so refreshing and such a nice place to shop. We have never had anything less than a wonderful experience at both Target.com as well as any Target store we have visited. Keep it up, you provide a wonderful place to shop and so many people appreciate that, plus you do so much for the communities which we appreciated :)

Date of experience: September 10, 2012

Thumbnail of user alyssag250
Pennsylvania
1 review
1 helpful vote
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May 31st, 2023

I hate ordering anything for shipping through target with a passion. The item is never packed well, often in a box too large, with improper packing materials to support it from not breaking. They also refuse to offer the option to ship all of your items together, which is such a waste because 90% of the time your items will ship separately, at different times, and like I said in a box too large. This is such a waste of resources and time on everyone's front, especially the delivery persons. My last terrible experience with shipping through target resulted in me getting a used moisturizer in the mail. 0 quality control. I now avoid shopping online at target.

Service
Shipping

Date of experience: May 31, 2023

Thumbnail of user lynnettd
Wisconsin
7 reviews
1 helpful vote
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October 27th, 2015

My friend and I joke that you cannot go in Target (or shop online) without your bill being under $100. When it is, we rejoice. You may walk in needing one thing, but then see the sale rack and walk out $100 poorer.

Date of experience: October 27, 2015

Thumbnail of user jennieh5
California
19 reviews
30 helpful votes
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September 27th, 2016

Target has everything! Make sure to get the cartwheel app. Yes, it's a pain in the butt to have to pick your coupons (or you can just scan it when you are there with your phone) but you will save some money. Why pay full price, right?

Date of experience: September 25, 2016

Thumbnail of user karissaw
Rhode Island
7 reviews
35 helpful votes
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September 1st, 2015

Target carries all of the non toxic and/or organic brands that I love to buy for my home & children. I love that they carry Honest Company products and have many aisles dedicated specifically to non toxic products. I have never gotten anything less than quality from this store. I shop here about once a week. There is a Target 5 minutes from my house, which I am very thankful for. Customer service has never let me down and they have the nicest selections in their home department by FAR!

Date of experience: August 31, 2015

Thumbnail of user vyn14
California
4 reviews
14 helpful votes
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October 21st, 2019

I like shopping at target.com especially for small item purchases around the house that I constantly need because I have a target credit card I never have a care about shipping. My only issue is they don't update inventory online accurately so a lot of the times my items are out of stock and unfortunately I find that out a couple days later. Because life gets so busy, having a brick and mortar store like Target makes it easy for a quick run and parking isn't as crazy as Walmart thank goodness!

Date of experience: October 19, 2019

Thumbnail of user arliaadam
Arizona
1 review
1 helpful vote
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August 4th, 2023

I bought and ordered for pick up at a location closest to me. Found out that it was of stock. Sent it to another Target almost 20 miles away. Was out of stock there. Then just ordered it on Amazon same day delivery. If you don't have an item why say it's in stock. Fix your inventory numbers. And show what you actually have in stock in store. Very upsetting that they couldn't of figured this out by keeping a better count on what's in stock or not available per store.

Service
Value
Shipping
Returns
Quality

Date of experience: August 4, 2023

Thumbnail of user buyerg
Florida
19 reviews
102 helpful votes
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October 20th, 2015

It seems like every retailer in this class tries to carry everything these days, and Target is no exception. They are a little higher priced than Walmart, with a little less selection, but most things are a bit higher quality. Chances are, you'll have a bit easier time finding help with your purchase, too.

The latest addition that I'm aware of is a grocery section. Not very large, limited selection but *different* than some of the other stores around, and decently priced. Adjacent is a Target liquor store, with similar selection and pricing characteristics.

On the whole, I think its a step up from Walmart, and lots cheaper than the stores in the Shopping Mall. If your needs are pretty ordinary, then Target is a good places to satisfy them. If you want something more unique and/or higher quality and are willing to pay for it, then head for the specialty shops in the nearest Shopping Mall.

Date of experience: October 19, 2015

Thumbnail of user apostled
Florida
1 review
15 helpful votes
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March 24th, 2020

We went to target to look for black hair products. NONE! A poor selection and an extra small section. We asked the employee where the rest of them were and she was embarrassed. Pitiful. I think target is racist and we take all of our business to Wal-Mart. Now target has honey pot junk for blacks. So pitiful. Dont be in the community if you only serve Beverly Hills.

Date of experience: March 24, 2020

Thumbnail of user jeremyg
California
107 reviews
581 helpful votes
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May 13th, 2010

Not bad, good value, big selection. I think that pretty well sums up Target.com. In particular, I'd like to point out Target.com's furniture. It's not fancy, but some of it's not bad and if you spend over $50 often items will ship for free. Also most of Target.com's furniture is not available in stores. Also, they show reviews of all their items so you can get an idea of what you're getting into. I think it's a decent alternative/compliment to Ikea.

Date of experience: May 13, 2010

Thumbnail of user scottc1955
Massachusetts
1 review
3 helpful votes
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July 15th, 2022

Literally everytime I order from these people it's broken upon arrival. I'd suspect the delivery service until you open up the packaging, or lack there of. This time we ordered candles. Glass candles. This is EXACTLY how they packaged fragile glass coming from Indiana to Massachusetts. Are you KIDDING ME? I opened the box, this is exactly how it was packaged. Talk about incompetence

Service
Value
Shipping
Returns
Quality

Date of experience: July 15, 2022

Thumbnail of user gg70
New Jersey
13 reviews
24 helpful votes
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August 22nd, 2016

Let's face it, stores like this have come and gone for many years. Overall I think they do a great job. I went in yesterday for one thing, found a pair of pants at a very nice price, bought some socks, a loaf of bread and some milk. That was good, but beware of their prices on things like bananas. It is a hard store to enter and not find something to buy... but that is not a bad thing... and they are more organized, nicer, and less crazy inside then a Walmart.

Date of experience: August 22, 2016

Thumbnail of user annieb42
South Carolina
1 review
1 helpful vote
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December 4th, 2015

Been to Target in Myrtle beach, S. C twice this week. This place has gone down in customer service. They refused price matching with Walmart last time I was there. Plus today had an sign claiming 20% of Nerd products, I had to fight with this old hag and three other people finally got what was displayed. Hate this place.

Date of experience: December 4, 2015

Thumbnail of user dirkw7
Austria
9 reviews
28 helpful votes
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January 17th, 2014

I've been a loyal Target customer for a decade or so. I shop there for electronics, home appliances, kitchen, patio and personal care products. I am very happy with the quality and design of my purchases for the most part.

In comparison to Target's main rival - Walmart - the store is less crowed and better organized. Whenever I enter Target I feel a sense of coming home or at least coming to something quite familiar.

But I never shopped from Target's web site. Why should I when I have a Target nearby;-)

Date of experience: January 17, 2014

Thumbnail of user hyongy
Indiana
1 review
1 helpful vote
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March 28th, 2022

They make me wait 3 days after expected delivery date... and call them back and they will give replacement... I said ok, but they only replace one item out of four items ordered... they can't replace rest of 3 items... wtf... they won't give free fast shipping like next day for their mistake... now I have go to store and get one... what a waste of time with target customer service...

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2022

Thumbnail of user tonyd819
California
1 review
0 helpful votes
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February 27th, 2022
Verified purchase

Manager Ronnie Martin would not help us on a TV we bought from Target that was damaged before pickup. Employee said it was okay to pickup. TV was purchased 2 weeks before mother's 70th birthday so it took her a couple more weeks to have it installed. Manager Ronnie Martin also said that because after 2 weeks then we would have to go through the manufacturer. So they want us to pay for shipping and time and hassle over a mistake that they made? WOW. I guess they just lost a lifetime customer over 32 inch TV, hope it was worth it to you guys. I'm taking my business to Costco now with a much more reasonable return policy. Bye Felicia.

Products used:
32 inch TV

Service
Value
Shipping
Returns
Quality

Date of experience: February 27, 2022

Thumbnail of user karenh93
California
2 reviews
22 helpful votes
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September 26th, 2015

I've been a long time customer of Target. Recently I used Target online using the red card for a large, diverse order. Great communication about when to expect delivery. It was accurate and fast and exactly as described. And shipping was free. Will definitely be using Target on line again.

Date of experience: September 25, 2015

Thumbnail of user nancyh67
Virginia
7 reviews
16 helpful votes
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April 10th, 2016

I have been an avid Target shopper for years; however, recently, it is not making the grade. They often do not order enough stock; have many products that are either expired or too close to expiration; and have raised their prices so much, that it is no longer a great savings to shop at Target.

I miss the old Target of days gone by. Wish they would wise up and give the good products and service they became known for.

Date of experience: April 10, 2016

Thumbnail of user johnc9249
Massachusetts
2 reviews
2 helpful votes
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December 27th, 2022
Verified purchase

Made me stand in the exchanges & return line to do an online order pick up.
I'll never do this again. What a waste of time. It would have been faster for me to purchase my item in the store and stand in line at the register. What sense does that make to make me stand in the return line with 10 other people doing returns 2 days after Christmas for an online order pickup.

Service
Value
Returns

Date of experience: December 27, 2022

Thumbnail of user summw
1 review
6 helpful votes
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September 17th, 2018

Target keeps cancelling my orders! First of all, I rarely shop Target and when I tried to recently buy few items and the order was cancelled and I placed it again, thinking nothing and guess it was cancelled as well! So I found out, if you have done tons of refunds or returns in the past, your address can be affected/blacklisted! But guess what, I live in a building with so many apartments so why cancel my order? My address has different apartment number, geniuses! There are so many apartments in this building! Thanks Target for no help and your customer service based overseas where reps barely speak English and many dont even care, they are probably trying to make their minimum country wage and while Target is trying to save pennies by shipping customer service to third world countries so forget you Target!

Date of experience: September 17, 2018

Thumbnail of user christophers2158
Pennsylvania
1 review
1 helpful vote
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February 11th, 2022

My wife and I stopped at the target in Springfield pa.
Loaded the cart with our needs only to find all of the self checkouts in the store were close and they only had two registers open in the hole up and down stairs.
We got in line behind the other 40 people waiting to check out.
After standing in the same spot for what seamed like forever in reality 16 minute's without any movement whatsoever.
People started asking them to open the self checkouts so we could all Make our purchases.
The man standing guard or so it seamed just said no wait your turn.
After that several people including my wife and I found no need to stay in line any longer and simply left our carts and walked out of the store in Discussed.
For my wife and I never to return again.
That is simply no way to treat customers all they had to do was open the self checkouts or more Registers. Simple Ridiculous

Tip for consumers:
Hire better people

Products used:
Food

Date of experience: February 11, 2022

Thumbnail of user nancyb2761
California
1 review
0 helpful votes
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April 28th, 2022

I have bad legs. Have tried many others and none have given me the comfort and support these have. I just wish they came in solid skin tone colors or neutral greys. Would make them more wearable/appropriate with all styles and color of clothing. (dresses, etc.)

Value

Date of experience: April 28, 2022

Thumbnail of user shashis36
California
1 review
3 helpful votes
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December 16th, 2022

Bought something at Sacramento SW Store. They asked me to install target app. No issues so far. When I told them that I should not have to install the app and their competitors do not require that. It was just friendly feedback that they could ignore. The supervisor said - We are a different store. He cut me off and walked away. Called their customer service to share my experience. They said if I do not like target's procedures, I can take my business elsewhere. What a rude company!

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2022

Thumbnail of user jasminr11
Pennsylvania
1 review
2 helpful votes
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November 8th, 2018

Target is affordable, modern, convenient and unique in every way. The styles of clothing down to furniture is in a class of its own. No other store is around like them. The visits there are always an adventure of all sorts, great food/coffee that allow for an even better and long lasting trip (esp with toddlers). Target is awesomely priced and has since shaped the shopping experience of the future.

Date of experience: November 6, 2018

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