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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 20.7%
Positive
6
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user toddw27
Minnesota
6 reviews
15 helpful votes
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September 21st, 2015

I don't even want to know how much I spend at Target. :) But, their prices, products, and (mostly) hassle-free returns are great. I return less than 1% of what I buy, always in perfect shape. I just like to have the option. The only problem with Target is their inventory monitoring. Whoever is in charge of that needs to be replaced. It's bad and could be improved so incredibly easily.

Date of experience: September 21, 2015

Thumbnail of user jannam4
North Carolina
6 reviews
34 helpful votes
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May 15th, 2016

I've shopped at target for years.

If some of you remember, there was a huge deal over boycotting Target because of Gay rights. I've seen this go back and forth where the company is trying to stick by what they say and yet not lose business/ customers.

I'd really like to know where they really stand as a company.

Date of experience: May 15, 2016

Thumbnail of user kates100
Netherlands
7 reviews
0 helpful votes
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January 18th, 2021

For me Target is the stop for everything clothing and things: shirts, pants, sunglasses, hairbrushes and so on. My first camera was even from here *so exciting*. It may not be the stop for super-high fashion but I personally don't think you even need this everyday. Yet again, some people may be looking for just that.

Date of experience: February 20, 2017

Thumbnail of user tomc1679
Nebraska
1 review
1 helpful vote
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October 11th, 2022

It's funny how the prices of the book went up during the buy one get half off the second. I buy several books per year, so I know what the average price has been in the past. Good job Target. Some People are not as stupid as you would hope. Especially those that still read out of a book!

Date of experience: October 11, 2022

Thumbnail of user dots13
Wyoming
1 review
0 helpful votes
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November 11th, 2017

I can't believe Target accepted the new inventory from Chip and Joanne Gaines to sell in their stores. The items I've seen online are dull, ugly and cheap looking. These items have no sparkle... they resemble items I've seen in Big Lots. Really disappointed... Her other items I've seen are over priced. And now we're on the opposite end of the scale. A name means nothing if the product doesn't show something.

Date of experience: November 11, 2017

Thumbnail of user liak3
Nebraska
1 review
0 helpful votes
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January 2nd, 2016

I've spent over a week trying to correct an error in an online order, and the issue is still unresolved. I call each day, and am put on hold, then hung up on a few times. Next I am told to complete some step, which never gets me to any help or resolution. I will never shop target.com again. It is the worst website and customer service.

Date of experience: January 2, 2016

Thumbnail of user royces12
California
2 reviews
3 helpful votes
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September 11th, 2017

For a big store chain or a small "Mom & Pop", it is amazing to me how well-managed Target is every day. Target is a very good shopping experience. Their stores are well stocked with great products and always clean and neat. I have never been disappointed at Target.

Service
Value
Shipping
Returns
Quality

Date of experience: September 11, 2017

Thumbnail of user toddficeto
New York
1 review
1 helpful vote
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July 5th, 2023
Verified purchase

I ordered an Apple HomePod mini at Target online. Received it today. The item was used. No cellophane wrapping, or tape seals as customary on Apple products. It's obvious someone returned this item previously, and then Target in turn resold it to me. Now I have to go through the headache of going to the store and wasting time returning the item, which is what I bought the item online to begin with. Tried calling customer service. Spoke to a kid who sounded like he was still in high school, and he was unable to coherently assist me with the problem. When it comes to items like this, go to Best Buy or someone who specializes in products such as this. Never again...

Products used:
Electronics

Date of experience: July 5, 2023

Thumbnail of user gregl55
New York
6 reviews
13 helpful votes
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August 20th, 2016

Target usually have good prices for some products.
But i never registered on their website because i think i heard they were hacked in the past. So i always use guest checkout.

No problem with using target

Date of experience: August 18, 2016

Thumbnail of user cassandrab5
Canada
7 reviews
4 helpful votes
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August 11th, 2016

I used to love going there and buying my grocery, since it's like Walmart but cheaper. This was really great. Head and Shoulders shampoo was even cheaper than Walmart. 3 stars because I'm sad they closed here.

Date of experience: August 10, 2016

Thumbnail of user mv37
Washington
1 review
1 helpful vote
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March 16th, 2016

I had so much difficulty getting statements via snail mail or email. They set it up so you don't make payments by due date, by sending the statement so that it arrives 1-3 before the due date, not letting you in with your password that you wrote down, or allow for automatic payments. It is a gimmick for them to charge interest than for you to save the 5% as a loyal regular customer. Due to this practice of trying to rip me off, I will not support them in any way, by shopping there. It's too bad because I enjoyed the store and the online ordering experience. They lost a customer.

Date of experience: March 16, 2016

Thumbnail of user scottc1816
New York
1 review
0 helpful votes
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March 29th, 2022

Don't ever purchase anything from Target online. They do not take responsibility for their mistakes and give you the runaround. There is an issue with their shipping department and Fed Ex that they wont tell you about.

Date of experience: March 29, 2022

Thumbnail of user taliab14
Nevada
3 reviews
7 helpful votes
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December 16th, 2022
Verified purchase

On December 7,2022 I order Christmas gifts. For 6 days they kept changing my delivery date. Come to find out everything I order was on back order. How are they promising 2 day shipping if they don't even have the items in stock? Then they promise I will receive my items on December 19. How is that possible when the items still hasn't shipped. I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card. I will never buy anything from Target again.

Products used:
None never received items. Cancelled the order

Service
Value
Shipping

Date of experience: December 16, 2022

Thumbnail of user stanb32
KR
2 reviews
2 helpful votes
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April 14th, 2015

LOVE Target. Maybe because I dislike Walmart but this is my store for things around the house. I LOVE Super Target. I am lucky to have on close by. They have an entire grocery store and I really like the archer farms brand they carry. It's organic and very good! Their red velvet cake (in bakery section) is one of the best I've had!

Date of experience: April 14, 2015

Thumbnail of user tc415
Wisconsin
1 review
0 helpful votes
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October 31st, 2022

My daughter bought me a TV for my birthday. That night we open it to set it up. Plug it in and it doesn't work. The very next morning she takes it back to exchange it, only for them not to exchange it. The serial numbers don't match although that's how it came. Not only that it was missing screws for the stand. She calls corporate only for them to give her the run around. Mind you we've had this TV less than 24 hours. I call corporate and they tell me to bring it back and call when I get there. So I do that. When she gets back on the phone she tells me that she can't do anything. This is after we call and explain exactly what happened 3 different times. So I just hauled a huge TV out of my house for absolutely no reason. This was a waste of my time and energy. I didn't do anything but take it out the box and plug it up. I bought TVs throughout my life and this has never happened to me. I will never be shopping at Target again. After this horrible experience I hate that store.

Tip for consumers:
DO NOT SHOP AT TARGET GLENDALE LOCATION IN WISCONSIN. BAYSHORE MALL.

Products used:
Television

Service
Value
Returns
Quality

Date of experience: October 31, 2022

Thumbnail of user tonym158
North Dakota
3 reviews
36 helpful votes
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February 22nd, 2017

So if u have the target credit card/store card and u shop online, u get a 5% discount plus free shipping. So what that means to me is I can take less time, not even have to leave my house and get my products from target cheaper and shipped right to my front door. Lol. That's pretty sweet! I don't know why everyone isn't doing that. No going up and down aisles, no check out lines to wait in, and no carrying bags out to your car and then back in your house from your car. Seems like a pretty sweet deal to me and obviously everyone knows you can get pretty much everything from Target and there is even more offered on their website so check it out! Also I didn't get paid to say any of this and I'm not the kind of person to take time to write reviews but this is a feature everyone should be taking advantage of.

Date of experience: February 21, 2017

Thumbnail of user tn1
265 reviews
1,795 helpful votes
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March 30th, 2011

Going into Target isn't always the best decision to make when a girl's in the mood to buy. To avoid buyer's remorse, I buy what I need, which are usually Boots lipsticks, from target.com. I've read bad experiences that other consumers have had, which makes me avoid other types of purchases online.

Date of experience: March 30, 2011

Thumbnail of user annettec483
Florida
1 review
2 helpful votes
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May 24th, 2023

It's sad that your company has decided to put all gay merchandise in the back of your store like people don't matter Hugh mistake I will never shop at this store again and many other people will boycott all targets shame on the decision! Nn

Value

Date of experience: May 24, 2023

Thumbnail of user se3776
Illinois
9 reviews
19 helpful votes
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January 30th, 2015

Love to order from Target because the shipping is free if you have their red card/debit card. I can have my daughter (who is away at college without transportation) order her deodorant, make up, shampoo, etc on my account and it ships to her dorm.

Date of experience: January 30, 2015

Thumbnail of user leslied31
Florida
16 reviews
4 helpful votes
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August 22nd, 2016

I've ordered many things from this website. No hidden fees and always order the minimum to get free shipping is key. Items vary from time to time. Sizing is not consistent. Nor is quality. But can find good deals. Comes quickly.

Date of experience: August 22, 2016

Thumbnail of user eeedeeb
Rhode Island
5 reviews
10 helpful votes
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March 27th, 2015

This is my big box store of choice. Where else can I go to find paper goods and beautifully design home decor? Certainly the evil empire falls way short in the design area and honestly 99% of my household staples are found for the same price at Target. In addition Target has created a pleasant shopping environment that I have not found at the other store.

Date of experience: March 27, 2015

Thumbnail of user alexp9
New York
107 reviews
1,121 helpful votes
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July 11th, 2011

I ordered a dress from here, one of the "GO International" pieces because it was on sale for ridiculously cheap and although I had an inkling it'd probably be terrible quality if not fit poorly, I ordered it anyway because of the cheap shipping ($4.95). It arrived and as expected, I had to return it at a store location (convenient) although the shipping isn't refundable. So yes, basically I paid $5 to try on a crappy dress.

I've noticed that checking their tracking # is also kind of annoying, maybe it was the browser on the computer I was using, but it would show me as logged in but would generate a temporary "account" for me to check the tracking info. Normally, most retailers/vendors send an email with a link to the tracking info so you can click through there without having to log in to any accounts. Maybe Target cracks down harder on security.

Date of experience: July 11, 2011

Thumbnail of user annes959
California
1 review
0 helpful votes
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April 22nd, 2021

I often use curbside pickup at this location. I usually like shopping online with Target. Today's experience was unacceptable. The clerk loading our items into our car smashed our eggs and bananas. When I called the store, customer service was a mess. I told them that I needed the eggs delivered to me that same day as I needed them at night. I told them I was chronically ill and my husband is a disabled veteran and we could not make another trip to the store that day, as this one was very hard. They said my only option to get help from them was to come in. The manager presented himself like he did not care about me or my situation. So, customer service is very ineffective here. I don't think I will ever do curbside pickup here again. I feel I need to find another store to shop at. I feel very unheard here. Beware of curbside pickup!

Tip for consumers:
Beware of curbside pickup...they damage or forget items.

Products used:
Groceries

Service
Value
Shipping
Returns
Quality

Date of experience: April 22, 2021

Thumbnail of user christopherd69
Georgia
11 reviews
21 helpful votes
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June 21st, 2017

We shop at Target frequently but they are hit and miss for us. We tried to order a coffee/espresso machine from them on-line and it was two-weeks to get it delivered. Had to cancel the order (had to place it before we knew delivery time). They are often out of stock on sizes, shoe store is way too small. But, the Starbucks coffee is great and we have found kids clothing to be good and some electronics as well. Toy section is perfect for young kids and camping gear is good for people starting out. We have purchased linens and they are hit/miss but the flannel ones for the winter were great. Little pricey when not on sale.

Date of experience: June 21, 2017

Thumbnail of user ronr21
Nebraska
1 review
2 helpful votes
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April 25th, 2014

Absolutely terrible in every way. I purchased an item online and picked it up in the store. There was a promotion for a $25 gift card with the purchase. I never received the gift card so I called the customer service #. I was put on hold for over 20 minutes then the line went dead, this happened three times. I finally got someone and was told they would reissue it. It never came. I have now called a total of SEVEN times, its been two months and I still don't have the gift card.

Never ever again will I purchase anything from Target online and I now try to avoid the store as well. Very disappointing.

Date of experience: April 25, 2014

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