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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 17.9%
Positive
5
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user oferb
Israel
1 review
0 helpful votes
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September 4th, 2017

After a promotion of free international package delivery, target.com got 20,000 purchase orders from Israel in one weekend. They failed to deliver 14,000 to 15,000 of those order and inform the buyer that their orders are canceled, after they was already confirm, and payed for. I don't know if it was a scum or they are just amateur.

Date of experience: September 4, 2017

Thumbnail of user mattier4
Washington
4 reviews
0 helpful votes
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March 27th, 2015

I have a Target Red card so I get 5% all purchases in store or online. But possibly even better is that I get free shipping on online orders with no minimum! Seriously... just get the card. (I got debit, not sure what the interest rates are like on the credit.)

Date of experience: March 27, 2015

Thumbnail of user stephaniep273
Philippines
2 reviews
0 helpful votes
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November 29th, 2019

When I moved to a different place, I bought a lot of things for my new home. Most of it all exceeded expectations - except for one cabinet which had a little dent and scratches on the side but I was able to return it and they replaced it without any problem.

Date of experience: November 27, 2019

Thumbnail of user jodyr19
Minnesota
1 review
0 helpful votes
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November 13th, 2016

I was so pleased this morning when I went into Target/Medina, MN to look for a toy my grandson wanted for his birthday. I soon found out it is one of the most popular toys of the season. A Hatchimal. I interacted with about 5 employees who all made my shopping experience amazing. Never did I feel like they didn't have the time for me. They went through their morning freight to see if they had this toy. Explained to me how to use their app "Cartwheel". Told me the best way to get my hands on this popular item and presented me with a rain check so if the toy does become available I can get $10 off. I wish I would have written all their names down. I have a renewed interest in shopping at this particular Target.

Date of experience: November 10, 2016

Thumbnail of user benz366
Massachusetts
2 reviews
8 helpful votes
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August 18th, 2022

I love Target. As you enter in the store you feel welcome, the store is well organized. My favorite line is the vegetable, always fresh and beautiful. Another part I like is the home cleaning products which are not expensive, and you get everything there. I recommend Target to everyone of my family and friends. You go there and walk around and your chopping car will be full of different merchandise.

Service
Value
Quality

Date of experience: August 17, 2022

Thumbnail of user jamess29
Mississippi
11 reviews
59 helpful votes
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September 12th, 2017

I can always count on Target. There aren't many in my area but I've never been in one that is not obviously well managed. I've noticed the sort of attention to detail that separates the just MEH businesses from the winners.

Date of experience: September 11, 2017

Thumbnail of user veeg14
Arizona
3 reviews
3 helpful votes
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September 29th, 2022

Firstly your store never has any Associates to help guide people... secondly I didn't realize that you leaned to the left until I read it. Sad Sad... I'll NEVER shop there again! Wal-Mart here I come!

Date of experience: September 29, 2022

Thumbnail of user brennang
New Jersey
5 reviews
1 helpful vote
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December 15th, 2016

I've used target.com for a couple years now, but only been utilizing the "in store" pickup for the past 2 years. It makes it VERY convenient. I do most of my shopping earlier in the day, and a couple hours later, stop by the store and pick up what I ordered. And for no additional charge. Love It!

Date of experience: December 14, 2016

Thumbnail of user vxx1
Mississippi
7 reviews
13 helpful votes
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November 7th, 2017

Target's site is really great. There is a wide selection of everything, and the free shipping minimum is reasonable. The fact that they offer free shipping & returns for a couple months before Christmas is really great.

I do have a couple of issues. I have found many items that are "no longer available", yet remain listed on the site for days, even weeks. I understand them not updating every single day, but after a few days things should be updated.

The other issue I have, is how many separate packages a single order is shipped in. I recently placed three orders, one being 7 items, the other being 4 items. I'm receiving a total of ELEVEN packages for three orders. It just seems ridiculous.

Date of experience: November 6, 2017

Thumbnail of user juneb32
Indiana
3 reviews
3 helpful votes
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November 28th, 2013

I have had wonderful experiences with Target.com
Last year I ordered a play kitchen for my daughter as Christmas gift and I was cutting it a little close to the deadline. Target notified me that they would try their best but could not gurantee delivery in time for Dec. 25. I was not too worried about it being late since my daughter was really too young to understand dates. Well, the kitchen arrived on Dec 23 and the staff even took the time to apply the decals to it for me to save time. It was an awesome and thoughtful gesture. Thank you

Date of experience: November 28, 2013

Thumbnail of user katies116
California
1 review
0 helpful votes
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December 1st, 2017

I paid $75.00 (yes $75.00) to have Target send three pairs of shorts and two bathing suits "express mail." I am leaving tomorrow on vacation and wanted new bathing suits. The shorts arrived but the bathing suits showed delayed status but it showed delivery for today. Delivery was originally scheduled for two days ago. I just received another delayed message showing that my delivery will not arrive for another five days (when I am on vacation). Had I known this earlier, I could have gone shopping. As it is, we leave tomorrow and I will not have a bathing suit. I would not use them again for any rush order.

Date of experience: December 1, 2017

Thumbnail of user robertom29
Illinois
30 reviews
27 helpful votes
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January 11th, 2016

I went to Target 1½ months prior to Christmas to purchase a couple of gifts and w/ in a week I had fraud-protection department calling me because of unusual charges to my account. I had to get new cards and spend time of phone helping credit card company sort through delinquent charges.
It turns out that going to Target puts one at risk of losing their privacy. I will never shop there again.

Date of experience: January 11, 2016

Thumbnail of user anonymousa1453
Arizona
1 review
2 helpful votes
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June 23rd, 2022

Worst customer service experience in my whole life. Even after settling the account and requesting the manager to close my account, the account was not closed and they kept charging me a late fee every month after that. I spoke to the customer representative multiple times and every time was transferred to 5-6 different reps and they were very rude and not willing to help at all. If there were any negative rating, I would probably give that.

Service

Date of experience: June 23, 2022

Thumbnail of user diniac1
Virginia
1 review
0 helpful votes
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December 20th, 2022

I ordered a transformer for my grandson and was charged twice of $74.19 I haven't received a credit I was told the second charge was a security charge that would eventually be credited back to my account I am very upset

Date of experience: December 20, 2022

Thumbnail of user williamb138
Iowa
6 reviews
0 helpful votes
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September 10th, 2015

I've Bought a lot of products from(nomorerack) choxi and the products i've purchased were very good. And if it was something i didn't like or was a bad product, I had no problem sending it back or getting a refund. Or if i wanted to let choxi put in in store credit. But mostly all of the products that i bought i've been very satisfied with. I will keep buying from choxi and recommend choxi to all my friends and other buyers! William B. From Ga.

Date of experience: September 10, 2015

Thumbnail of user lyndseyk1
Florida
2 reviews
2 helpful votes
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September 8th, 2016

Target us great I'm a regular shopper. Hey check out Grab points is a favourite site of mine to earn points and exchange it for cash! And I use many sites. It's reliable and trustworthy and fast! Use this invite code to get started the right way! BIWC99

Date of experience: September 8, 2016

Thumbnail of user johnm937
Kentucky
22 reviews
15 helpful votes
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December 15th, 2016

The cashiers, department managers and store management work together making my shopping at TARGET a pleasure. They have deals, discounts, and always willing to help. A clean store and great pharmacy personnel.

Date of experience: December 15, 2016

Thumbnail of user heatherh80
New Jersey
5 reviews
0 helpful votes
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December 30th, 2016

The website is easy to use and navigate. The wide variety of product categories offered is one of the main reasons I continue to return for later purchases. Appreciate the option to find it in a local store or purchase online from the comfort of my own home.

Date of experience: December 30, 2016

Thumbnail of user francesb31
Arkansas
3 reviews
19 helpful votes
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June 30th, 2018

I have a Target Mastercard. I wanted to call customer service to find out when the monthly statement was closing. I could not get through to a representative. Instead I was presented "a deal" for a mobile alert, after rejecting this, I was told that I won a free cruise. I entered 0 for operator and was disconnected. Has anyone had this similar problem?

Date of experience: June 29, 2018

Thumbnail of user milesr13
California
10 reviews
3 helpful votes
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May 9th, 2016

Check the sales... they have lots of them. Did you know they carry food items too? I like my plaid PJ's for 19 dollars... I have three pair... I call them my "golf pants" and wear them most of the morning. Yes, I'm retired on a limited budget.

Date of experience: May 9, 2016

Thumbnail of user catherinel31
Utah
3 reviews
7 helpful votes
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June 4th, 2016

Target is consistent for the most part regarding delivery. I've ordered a lot of baby registry gifts that ship quickly. The occasional shirt order might be a little slow. But you have a lot of options ordering online that you don't have shopping at your local target store.

Date of experience: June 3, 2016

Thumbnail of user tiffanys707
Michigan
2 reviews
2 helpful votes
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May 1st, 2022

My dad took me to target! Love the smells, love the people, and last love the bathrooms! Best place ever I will come for 1 week! Thanks for making my life better! Don't give up on your hard work! I went here last mouth and didn't get the chance to Wright a review!

Tip for consumers:
Make your day and buy their makeup!

Products used:
All of them

Date of experience: May 1, 2022

Thumbnail of user rolandm20
Utah
4 reviews
4 helpful votes
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January 12th, 2015

We found a great digital camera for a great price, placed the order and it was ready for pick up at the store within 5 minutes. I stopped by on my way home from work and it all happened within half an hour. Quick an painless shopping- the best way to do it.

Service
Value
Quality

Date of experience: January 2, 2015

Thumbnail of user terrys88
6 reviews
92 helpful votes
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January 26th, 2016

Thanks for screwing up my order. I only shop with them online now but they messed up my order so I have no more confidence in target. They got my information stolen in the store and can't send out the right size products to me... One more chance and I'll be fed up.

Date of experience: January 26, 2016

Thumbnail of user kathyk118
Michigan
3 reviews
0 helpful votes
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April 18th, 2018

On line order: With Toys R Us potently leaving the US, it will be important for Target to increase its online Legos presence. I ordered 2 Star War Legos for my adult brother for Christmas 2017 and one of the boxes was missing a few parts. My brother tells me that Lego will ship the missing parts. In store purchase: I purchased a large barn for my great nieces, the barn had to be assembled. The interior pieces (corner pieces and stall doors) did not fit properly. Corner pieces had to be filed. Manufacturer provided no assistance-just refer to the enclosed instructions. Target needs to make sure that any problems can be quickly addressed-either through Target or their suppliers.

Date of experience: April 18, 2018

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