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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 17.9%
Positive
5
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

Rating

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user ruthb26
Tennessee
1 review
1 helpful vote
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December 5th, 2013

I will NEVER ever order from there again! I ordered and was given a 3-5 day delivery time and it's still not here and may not be until next week. There's no way to track my order and I could have gotten it at Amazon or Walmart and I would have already received it! I really learned a lesson!

Date of experience: December 5, 2013

Thumbnail of user ro7904
Hawaii
4 reviews
6 helpful votes
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November 29th, 2012

Hated this site until i signed up for my RED card. They charged outrageous shipping rates to Hawaii ($60 for a $10 t-shirt) even though they have a bunch of stores here. Now with my RED card, i get free shipping and it's no longer an issue.

Date of experience: November 29, 2012

Thumbnail of user sharony10
Massachusetts
12 reviews
13 helpful votes
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June 26th, 2016

I go to Walmart over Target despite Walmarts glaring faults. I hate how Target doesn't remain neutral on issues and throws their views on trending issues in our face. No, you have succeeded in alienating a client base. Keep your opinions to yourselves.

Date of experience: June 26, 2016

Thumbnail of user huldad
Iceland
49 reviews
95 helpful votes
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June 13th, 2017

This is one off my go to site online, they are always super nice and have the best price, and I'm so happy with everything i get i never have to return or anything. They are good in my case. I just Adore Target.

Date of experience: June 13, 2017

Thumbnail of user melissab33
New York
3 reviews
19 helpful votes
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October 20th, 2015

I have so far used ordered on-line Target pick-up service twice. I only go to Target for specific items and at that infrequently because I find I waste too much time in large stores. With pick-up you can pick up at off hours and your goods have already been placed in bags for you. The first time the cashier thankfully noticed, a similar but wrong item was placed in the bag. I appreciated her catch. I find the customer service crew a more highly experience group than those on the cash registers (the front lines of fire). I also find it easier to stock up using on-line pick-up shopping. One snafu is that the pick-up store setting on the site is confusing, I had to reset each item for the store I wanted rather than have it immediately set to go to my home store. Must be using some zip feature that is setting a distant store.

Date of experience: October 19, 2015

Thumbnail of user pamr30
Missouri
13 reviews
13 helpful votes
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January 23rd, 2017

I love shopping at Target online and using my REDcard. They give 5% off anything I buy plus free shipping. I shop online all the time and buy trash bags, jugs of kitty litter, toothpaste, etc., etc. Unfortunately they don't ship certain products, so you have to go to the actual store to buy them, and I live 75 miles away from one!

Date of experience: January 23, 2017

Thumbnail of user josel143
Florida
12 reviews
1 helpful vote
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April 8th, 2017

Great! I love this place where I used to work, co workers are here to help you in times the department store is busy from all customers. Love the people and very friendly. Prices are close to Walmart.

Date of experience: April 8, 2017

Thumbnail of user carolinad8
Georgia
6 reviews
4 helpful votes
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May 1st, 2017

Target is fantastic for clothes and furniture that appear higher-end, so that's their reliable go-to. But I have found their food and every day prices to be much more expensive than Walmart, so that's where my business goes for day-to-day.
But their return policy is great and if you want higher quality for clothes and furniture, but not mall prices, Target is your place.

Date of experience: May 1, 2017

Thumbnail of user beverlyc40
Wyoming
6 reviews
2 helpful votes
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April 3rd, 2016

Lately, I have found a few items that I shopped around for, going back to Target as their prices were the best and they had the brands that I like! I also like being able to shop at the store locally or on-line. Their sale prices cannot be beat!

Date of experience: April 3, 2016

Thumbnail of user marisab
Wisconsin
6 reviews
13 helpful votes
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March 6th, 2012

I'll find something I want to buy, add it to my cart no problem, but when I go to pay the item is suddenly unavailable or there is a technical problem. Very irritating. There does not seem to be much communication between a product page and the checkout page.

Date of experience: March 6, 2012

Thumbnail of user bs56
California
5 reviews
14 helpful votes
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February 22nd, 2015

I like Target they ship my items out really fast, plus I love their customer service. If something they ship doesn't work out or doesn't fit, I can return them at a walk in store and they are always very helpful.

Date of experience: February 22, 2015

Thumbnail of user maribelr80
California
1 review
0 helpful votes
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March 24th, 2022

I was hacked back in February they got my discover card bank account and target account and I sent in the necessary forms along with the police report. They denied my claim. I've been with them for two years. So be careful if you purchase with their credit card.

Date of experience: March 24, 2022

Thumbnail of user pennyh75
Illinois
1 review
2 helpful votes
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August 31st, 2019

Please consider coming to Two Harbors... we have nothing now that Shopko closed. A small hometown target would be perfect... shopko was one of there most profitable stores... we have tons of tourist... and Canadians. Please look into it

Date of experience: August 29, 2019

Thumbnail of user abbottf
Florida
1 review
3 helpful votes
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February 16th, 2023

It's been a while since I last visited a Target store. No great loss. What is it that makes a once quality-managed company like Target go downhill? Poor leadership. Under Brian Cornell's direction as CEO, Target stores have demonstrated how shabby a customer is treated these days. At East Boynton Beach, Florida, Target team members ignore their phones, managers do not appear on the floor, and Guest Services employees practice rudeness as the preferred way of dealing with customers. And, don't bother emailing Brian Cornell at the Target address. Those emails don't get answered. Compare prices at Target, but buy from Amazon, Wayfair, or anyplace else.

Tip for consumers:
Shop prices at Target, if you must, but buy elsewhere.

Service

Date of experience: February 16, 2023

Thumbnail of user sb973
New York
1 review
1 helpful vote
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October 18th, 2022

I have been a customer with Target since 2013. My overall experience today with an online manager Myra was extremely the worst experience I ever encountered. She didn't care about keeping me as a customer. She didn't care to try a resolve a problem due to new cards with same card number being issued. When current card hasn't been expired. Rather than offering an apology due to a common error, I was scolded and spoken to as if I were incompetent or willfully difficult.

Service
Value
Shipping
Returns
Quality

Date of experience: October 18, 2022

Thumbnail of user karens103
Delaware
7 reviews
25 helpful votes
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May 3rd, 2015

I attempted to return a large lamp because the on-off switch quit working. I did not want a refund, all I wanted was to replace it with the same lamp because I originally bought 2 of them. I did not have my receipt (who keeps receipts for things you never plan to return?) In order for me to get a replacement/same lamp it. My even exchange cost me $10.83 more because I did not have the receipt. I NEVER shop at Target anymore. :o(

Date of experience: May 3, 2015

Thumbnail of user suef25
Florida
5 reviews
4 helpful votes
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November 30th, 2016

Ordered several items for my home. 1st part arrived a week after order. Exactly what I needed. 2nd order due two days later. (so be aware of holiday season for delivery needs.)
Price was a fraction of what Home Depot & Lowes charge. Shipping was reasonable.

Date of experience: November 29, 2016

Thumbnail of user vs21
California
18 reviews
23 helpful votes
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April 3rd, 2017

They now require some form of ID, which they swipe, to return merchandise. So I no longer shop there. This is ironic, by the way, because I am concerned about identity theft so don't want my information in their system, and THEIR system was hacked.

Date of experience: April 3, 2017

Thumbnail of user danam310
Wyoming
1 review
2 helpful votes
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March 10th, 2020

I will not be buying Honet Pot, I don't like the fact that the person who has this business is announcing that it's for black women or girls. We need to get over that racist comment and do a product for all people not just black

Date of experience: March 10, 2020

Thumbnail of user sethj74
Virginia
2 reviews
3 helpful votes
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September 11th, 2022

I ordered a microwave ready for pickup. Walked in to pickup, the looked at my order gave me a basket. When I loaded in the car, I realized not only was it wrong dimensions it was a completely different microwave. I came back in, left the basket at the front, went to find the microwave - they had several. Picked it up and brought it to customer service. Instead of just letting me go with my correct microwave - the one that matched the one in my order. The woman required me to waste 15 minutes to "return" a microwave I never ordered - lie to the computer and say I didn't like it instead of wrong item. Then by the time she finished all that, it was raining. So I ended up having to buy an umbrella and waste another 20 minutes of my life.

Service
Value
Quality

Date of experience: September 11, 2022

Thumbnail of user patriciaa29
New York
3 reviews
5 helpful votes
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May 9th, 2016

I recently found myself house-bound after surgery. I needed essentials and couldn't go out and found shopping online with Target most helpful. Target offers free shipping if you spend $25 and an additional 5% discount if you use the Target Red Card. My orders usually came within seven days.

Date of experience: May 9, 2016

Thumbnail of user davids2263
California
1 review
1 helpful vote
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June 23rd, 2019

I received a gift that was purchased at Target. I went to return it as it did not work. However I did not have a gift receipt. The gift, a pressure cooker, originally sold for around $100 and was recently on sale for $79. I can understand giving me the sale price as they would lose money if it was purchased at the sale price and gave me full value. But their answer was to give me a $10 gift card! What a joke of a business. They'll lose more than that by losing my business.

Date of experience: June 23, 2019

Thumbnail of user tonis411
Arizona
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

Your FANTASTIC Employee, Mr. Anh, in the "Tech Center", was extremely professional‼ He explained the plug I needed and answered my questions very patiently. I got exactly what I needed and at a good price because of his assistance‼ Thank you, Target, for having such a valuable Employee‼

Date of experience: July 9, 2022

Thumbnail of user kelseym1
Massachusetts
28 reviews
80 helpful votes
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May 22nd, 2012

If Target would improve the search functions and layout, I would give it 6 stars. You get get almost anything delivered for free if you're a target red card customer and it's delivered fast. Saving you another 5-8 bucks and time of going to the store.

Date of experience: May 22, 2012

Thumbnail of user bradg111
Tennessee
1 review
0 helpful votes
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January 7th, 2020

Tried to buy 2 ink cartridges, priced at $33.00. Tax is less than 10 percent, so should be about $36. I had a $25 gift visa card and planned to use cash for the rest. I had to swipe card, first, then they said I still owed $26.52 more. So I told them to forget it. They cancelled the sale and said it would be 2 or more days to credit back what took them 2 seconds to take from my gift card. I asked for a receipt and they said the register couldn't do that. The manager told me the same, until I insisted they either print a receipt or write on by hand and sign it. The manager finally printed a transaction listing in his office, showing the voided $25 on the gift card account. Hopefully the money will eventually show up on the card, so I can get ink somewhere in a store from this century. I will never go to Target again. How can their register software be so useless? How can their first suggestion be to just ask me to trust them to credit my card in a few days, with no receipt?

Tip for consumers:
Go anywhere else but Target. You cant possibly be any worse off.

Products used:
When I can afford it, hopefully some ink another business.

Service
Value
Returns
Quality

Date of experience: January 7, 2020

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