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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 4th among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 17.9%
Positive
5
Neutral
2
Negative
21
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

Rating

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user calvina16
Washington
12 reviews
21 helpful votes
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May 19th, 2016

My wife was in my local Target store with my two girls in the women's rest room, and there was a man in there, Scared them all a lot. Manager said it was OK if men used the ladies room. I think we've all gone mad.

Date of experience: May 19, 2016

Thumbnail of user beckyp35
California
1 review
0 helpful votes
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August 17th, 2017

After applying for a Target credit card. The card and bills were sent to the wrong address. When Target contacted me they assessed late fees for 2 mos. Past due. When their error was discovered that they had sent it to the wrong address. They still refused to remove the late fees and stated that they would still report it to the credit bureau and ruin my stellar credit. For a bill of less that $100. They late fees were $76. Don't get their credit card!

Date of experience: August 17, 2017

Thumbnail of user waylond
GB
5 reviews
2 helpful votes
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September 3rd, 2017

They have amazing shirts at target always long lasting and good quality. Target always check quality of their product. Now comparing to walmart prices rising well i rather shop at target form now on. No point going to walmart.

Date of experience: September 3, 2017

Thumbnail of user sarag19
Iowa
3 reviews
6 helpful votes
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December 11th, 2013

Okay so I absolutely LOVE LOVE LOVE Target and their products, but their site? Not so much. I feel I have had more problems with their website lately than ever. For such a huge company I would think they would have an excellent site. I was looking at a kitchen island for my small apartment and there was no dimensions listed in the description. Last week I was looking up women's shoes and nothing was showing up. I was continually receiving an error message, which mostly happens on my iPad. I love Target but they need to step up their game with the website! Anyone else having these problems?

Date of experience: December 11, 2013

Thumbnail of user paulah766
Arizona
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

I searched for a specific Lego set for Christmas for my grandson. I paid for the Legos online on the Target website. After a few hours I received a notice the product was no longer available and I was given the option to select another store that had the same item for pickup, which a did. After making this selection I received a notice that my purchase was no longer available. Great! I then chatted with customer service and requested a refund as I decided to go to a store rather than purchase online. Well, although a refund will be issued it will take 30 days! What!?! This is over $200 - why 30 days?

I find this very disturbing to not have a product after it shows available and then hold the customer's money for 30 days. I will no longer shop at Target!

Tip for consumers:
Do NOT order online from Target. The product will show available, you’ll make the purchase only to have it suddenly unavailable. Then your funds will be held for 30 days!

Products used:
LEGOs large Star Wars set

Service
Value
Shipping
Returns

Date of experience: December 13, 2022

Thumbnail of user svenc4
Washington
5 reviews
5 helpful votes
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July 21st, 2017

I don't shop here much. However, every time I do the popcorn is the best ever. I highly recommend stopping at the restaurant first and getting some pop corn before you shop. Nothing makes shopping more enjoyable than a bag of fresh popped pop corn. I like pop corn. Target has pop corn. Therefore, I'll shop at Target because they have pop corn.

Date of experience: July 21, 2017

Thumbnail of user jackem1
Brazil
1 review
0 helpful votes
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January 7th, 2016

Ex srs. Tagged:
I had yesterday my account canceled for no reason that justifies, was add photos but not add any photos from the profile regulations. Despite seeing in many other profiles pictures "hairy" I never shared my page if I made this fact prove and I take the blame and accept the cancellation, otherwise I would regain my profile again. Cordially
*******@outlook.com.br

Date of experience: January 7, 2016

Thumbnail of user realitywomanj
Oregon
1 review
0 helpful votes
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December 21st, 2022

A joke to get a Target Credit Card. Target had a special, n I have a credit score of 840, Have no debt. I didn't need this card but the special was a decent one n it was Christmas. Granted had a Target card before, just dont believe in stores credit cards. Thought use it once n be done. Target had me jumping through hoops, because I have a alert on my credit. Everyone should have some protection on their information. Target wanted me to mail all my secured information. I declined this card, I don't trust the US Mail at all. Dont do it. Be smart stay away from Target Credit Card/stores; if you can't pay it in full. What's the interest rate 29%.

Date of experience: December 20, 2022

Thumbnail of user dhammikau
Washington
5 reviews
8 helpful votes
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December 7th, 2013

Purchased some on line Toys and was not the correct color I expected. I went back to the store and return was super easy. Got the right color with no issues in no time and everyone at the service desk was very helpful.

Date of experience: December 7, 2013

Thumbnail of user chenc7
California
5 reviews
7 helpful votes
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March 14th, 2014

Just for having red card, I get free shipping on everything! I don't why it's offered, but I like it! Up & up diapers are go-to diapers for me now. It's cheaper on line than in store, at least some times, I don't why but love it!

Date of experience: March 14, 2014

Thumbnail of user jk18
New York
2 reviews
5 helpful votes
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October 15th, 2011

Another one of my go to sites! I don't live close to a real target, so I love ordering from their website. I always try to look for their sales and coupons and most of the time I don't have to pay for shipping! Love it! :)

Date of experience: October 15, 2011

Thumbnail of user charityl2
Oklahoma
18 reviews
10 helpful votes
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December 23rd, 2014

I ordered a Halloween outfit for my daughter in the beginning of October. The first time they sent it, UPS sent it back because it was damaged. I had to call and notify Target and they said they'd send out another one. The second one they sent was sent back by the post office before I got it yet again. The costume finally arrived right before Halloween, only because I contacted them many times and had it expedited, and had to pay for the costume AGAIN. It should've been there with weeks to spare, and I never got the promised refund for the original costume, which was deducted from my paypal. This was a headache and I got ripped off. I will not use Target online ever again.

Tip for consumers:
GET WHATEVER YOU'RE BUYING FROM ANOTHER SITE

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2014

Thumbnail of user ashleyl64
Kentucky
5 reviews
1 helpful vote
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February 6th, 2016

I had an order that got lost in the mail. I contacted customer service and they were so great to work with. They re-shipped my items and quickly refunded the items that were no longer available. Great company!

Date of experience: February 6, 2016

Thumbnail of user laurenp71
Missouri
1 review
1 helpful vote
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March 11th, 2018

I purchased phones for Christmas. The store didn't properly activate the phones. I did not have the receipt, and they claimed they could not find the purchase using the card number. I wound up buying additional phones and plans elsewhere on top of the money I had already spent. Also, the manager was incredibly rude and inconsiderate. Never again in all of my life will I shop at Target. Never again will my family shop at Target. I will continue to let people know about my experience, so they don't make the same mistake I did.

Date of experience: March 11, 2018

Thumbnail of user jeffk29
California
3 reviews
4 helpful votes
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December 12th, 2013

Target is great and their selection is vast, but the site leaves a bit to be desired. Heavy drop-shadows anyone? I also find it odd that a TON of the products on the site aren't sold in stores - why wouldn't I just use Amazon?

Date of experience: December 12, 2013

Thumbnail of user dalalp
California
1 review
1 helpful vote
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July 2nd, 2012

Poor customer service. They mislead customers by enticing them to order items which are suppose to be in the correct size but when item is received in sizes larger than they're suppose to be they will neither apologize nor return the shipping cost. Clearly, even if item is defective if you're wording is anything but then they will not accept the return of shipping. What a ripoff!

Date of experience: July 2, 2012

Thumbnail of user elim34
Israel
1 review
0 helpful votes
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September 7th, 2017

They had a free international shipping promotion and they failed to deliver 75% of the orders canceling them even though they were paid for or even parcial shipped I would expect for better service from a big company like Target

Date of experience: September 7, 2017

Thumbnail of user coreyd28
California
3 reviews
4 helpful votes
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January 14th, 2017

Target is great! They have everything you could ever need for a great price. They have a lot of stores so you never need to go far to get to one and when I do go they always have a great selection of items fully stocked. Almost all of the stores I have been to are clean-unlike Walmart- and have large parking lots.

Date of experience: January 13, 2017

Thumbnail of user michaelk3561
North Carolina
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

We had just moved into a new home on December 20th in NC and we purchased a Dirt Devil vacuum for online delivery. We intended to use it right after Christmas weekend, to clean up after unpacking many boxes of our belongings The vacuum arrived on Dec 24 as expected. We did not open the box until Monday December 27th, having celebrated Christmas with family. When we opened the delivery box, we noticed that the manufacturer's vacuum box had been re-taped shut by someone. We then opened the box and found that someone had written on the instruction book that came in the box. We then noticed that the vacuum had been USED... there was dirt in the dust/dirt holder. YUK!
We went online to look up return instructions. The vacuum can only be retuned in-store... it cannot be returned by Fed-Ex/UPS. How inconvenient it will be to bring a return to a Target retail store just a couple of days after Christmas! This will be our last online purchase from Target.

Date of experience: December 27, 2021

Thumbnail of user leem70
Georgia
7 reviews
18 helpful votes
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September 20th, 2016

And I am waiting for it to be resolved. I bought a large Westinghouse TV which developed a problem after 6 months of use. I liked the product but you cannot return it to the store. I had to find a place to return it which was not easy and it was a distance away. Buy a Westinghouse TV but check the stores return policy first!

Date of experience: September 19, 2016

Thumbnail of user dt71
California
4 reviews
1 helpful vote
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January 25th, 2017

I have had trouble with shipments before. They claimed they sent me items that were never included in the shipments, and never received a refund. If you actually get all of the items you order and pay for, they arrive promptly and the prices are reasonable. But if you don't get the entire order...

Date of experience: January 25, 2017

Thumbnail of user wills205
Washington
1 review
16 helpful votes
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January 23rd, 2020

Do NOT ever order from target.com they steal your money and dont give it back very quickly, they are very less than helpful. They won't send anything to your bank to allow you get your money back any faster. Watch out for these SCAM ARTISTS. If I could give them zero stars I would.

Date of experience: January 23, 2020

Thumbnail of user shishirm2
Nepal
4 reviews
0 helpful votes
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July 5th, 2019

The site is easily approachable and reliable. The products are available in wide range so you can find any thing you want. The customer service is praise-able as they deliver the products in time in humble manner.

Date of experience: July 4, 2019

Thumbnail of user lowellc12
Illinois
1 review
0 helpful votes
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August 13th, 2015

You are changing your store to cater to the homosexual and gay customers. Come on Normal family's support your bottom line and shame on you for the politically correct bull$#*! stuff you are doing. I am no longer a buyer and will not he back. Play your sick politics and I will encourage all my friends and family to avoid your store. When the normal family unit on a country breaks down soon the country will collapse. This is one of several communist agendas to destroy a country to break down the family unit.

Date of experience: August 12, 2015

Thumbnail of user debg7
California
2 reviews
11 helpful votes
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May 3rd, 2015

I bought some face cream online and it was a breeze. There was a coupon online for 2 dollars that I didn't know about. When I was using my card to pay for it, it showed the coupon! It was a little over 25 dollars, so I got free shipping and it was at my door in 2 days! Love my Target!

Date of experience: May 2, 2015

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