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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 18.5%
Positive
5
Neutral
2
Negative
20
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
See critical reviews

Reviews (1,739)

Rating

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user sueb885
Virginia
2 reviews
0 helpful votes
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August 26th, 2022

The Greenbrier Target has been out of or refuses to offer take home bags of popcorn For months. Other Targets have them but not Greenbrier.
Now they are out of the large bags and instead give you a small bag and another small bag that's not even half full and still charge you for a large one.
They are really cheating customers

Products used:
Popcorn

Date of experience: August 26, 2022

Thumbnail of user maureenk205
New York
1 review
0 helpful votes
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December 7th, 2021

They are loud and disrespectful neighbors in Glenville, NY.
They make so much noise with compactors that start at 4a, trucks coming before 5a, maintenence of their parking lots all night.
The worst part is they won't fix the problem.
I'll never give them a penny of my money.
Walmart is way more respectful in our community.

Service
Quality

Date of experience: December 7, 2021

Thumbnail of user leonardm43
Pennsylvania
1 review
0 helpful votes
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June 4th, 2016

Had baby registry there and got doubles on registry and the wouldn't refund the money. All they would do is give us a gift card even though they could see when it was taken off an who got it and they said receipt or no receipt all they can do is in store credit. We live far away and it is hard to get there to shop and we needed the money back for other baby stuff we wanted to get else where but no they won't give ur money back. U got to spend it there and it was their mistake. It says they do what they got to to make there customers happy but that ain't true. Once u spend money there it's a lost cause. Don't expect it money back if ur not happy with the idem!

Date of experience: June 4, 2016

Thumbnail of user bobbib
Colorado
1 review
2 helpful votes
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December 9th, 2010

Charged me for a warranty for an electronic item they cancelled and then wouldn't reimburse me. Had to call and be put on hold several times and was hung up on 3 times. When I finally got a supervisor I was told that I could get my refund in another 3 to 5 business days (for an item I never received). To hold your money hostage is bad business practice. When I repeatedly suggested they don't ship any warranties for items that don't ship, they didn't seem to understand.

Date of experience: December 9, 2010

Thumbnail of user chrisw2688
Canada
6 reviews
9 helpful votes
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October 19th, 2023

Went to pay for some items.
Incompetent cashier mistakenly scanned an item twice and didn't know how to take it off.
Had not been trained; I was his first customer!
A few days later I went to buy two items. Had to deal with the same cashier, no one else available. One item scanned at 17% more than the price displayed. He couldn't correct this, so I had to pay the wrong price then go to Customer Service to get a price adjustment.
I'm the untrained, incompetent cashier -- because only self-checkout was available; not one register with a Target employee working at the register.
I'm not a cashier, haven't been trained and shouldn't be working for free.
Target should have employees at the register, so self-checkout is a choice, not an obligation.
(Just as I was leaving the store, one cashier did come on duty.)

Tip for consumers:
If anyone at Target bothers to read this, I hope you know that shoplifting from customers failing to scan items at self-checkout is a big problem; probably more than it costs to hire cashiers.

Service
Value

Date of experience: October 19, 2023

Thumbnail of user vitom27
California
1 review
1 helpful vote
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November 18th, 2013

Very deceiving, Site clearly says Spend $50 and receive Free Shipping. Ordered 3 items totaling $117 and had a shipping charge of $9 for a 412 item they said was note eligible for free shipping.
Main page didn't indicate there were items ineligible it said Spend $50.

Date of experience: November 18, 2013

Thumbnail of user joea495
New York
1 review
0 helpful votes
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September 12th, 2020

My kid saved her money for months so that she could buy an iPhone. When it arrived it was missing the earbuds and charger. After 2 hours on the phone, they agreed to send her earbuds and charger, instead they sent her another phone but no earbuds and charger. Then the battery would not charge. Multiple phone calls, hours of time, no working phone.

Date of experience: September 12, 2020

Thumbnail of user toms37
Illinois
11 reviews
21 helpful votes
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January 8th, 2012

Not happy with their customer service, always have to wait on the line when my shipment does not arrive. They have to do smth about it. You need to provide a better service in order for people to keep shopping with you

Date of experience: January 8, 2012

Thumbnail of user kimberlym349
Kentucky
1 review
2 helpful votes
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December 18th, 2018

I placed an online order and the site would not let me change the shipping address, so it is going to TX and not KY.No one is around to talk to at target.com. Postal service couldn't help me. Bad experience all around.

Date of experience: December 18, 2018

Thumbnail of user fernandol90
New York
1 review
0 helpful votes
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June 20th, 2021
Verified purchase

First time me and my 2 kids deicided to visit target their favorite store i had a problem with one of card and had to try it 2 times 3rd time worker tells me i have to move because i looked suspiciuos my 2 kids dont want to come back this is why most people choose amazon prime! Who makes every shopping experience easier and its( free) on uncomfortables situations dont have to deal with managers who cant handle situations! By the way i talked to the manager and was helpless! Even evelyn sorry cant remember her name! I ended up paying but for sure will choose amazon prime over target now!

Date of experience: June 20, 2021

Thumbnail of user ms195
South Carolina
7 reviews
90 helpful votes
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June 24th, 2015

I get withdraws if I don't go to Target at least once a week ;) I really like Target, they are a great store to shop at and I love the red card program. We also shop online and have not had any issues.

Date of experience: June 24, 2015

Thumbnail of user teresao8
California
4 reviews
2 helpful votes
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September 25th, 2015

Washed the sheet and put them on the bed and that evening when getting into bed the sheeets were so soft I could not believe it. These are the softest sheet I have ever had. I liked them so much I bought another set. YOu should get a set because I know you will like it as I do.

Date of experience: September 24, 2015

Thumbnail of user shayt32
Texas
6 reviews
1 helpful vote
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October 27th, 2021
Verified purchase

Target's website is pretty easy to use. They have pictures, descriptions and options to deliver to your home or pick up at a store. You can use Target circle or your 5% Target card and sometimes have great Internet deals. The only thing it lacks is to order groceries to be brought to your car. You have to have the Target app for that otherwise you have to go inside the store to pick up your orders. I'd like to see Target adopt a similar system to Khols with buting items and bringing them to your car. Other than that I really like using their website.

Tip for consumers:
Just remember if you want a little bit better deals, and want things brought to your car for pick up be sure to use the app not the website

Products used:
Toys - Barbie Advent Calendar

Service
Value
Quality

Date of experience: October 26, 2021

Thumbnail of user stanleyo12
Minnesota
2 reviews
16 helpful votes
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April 16th, 2016

After buying a Serta air bed at Target I set it up and found I was allergic to whatever it was made of. It had a very strong plastic/polymer/chemical odor and made me sick at my stomach. When I tried to return it I was told I couldn't get a refund or Target gift card in exchange, that the store policy on air beds is that after their boxes are opened the customer has to buy another air bed of equal or greater value. The only other suitable air beds were more expensive. I went around and around the issue with a Customer Service representative and manager - both very courteous - and, after standing my ground, was finally allowed to exchange the toxic air bed for a less expensive one with a gift card to cover the differences in price. Overall, my experiences at Target have been very positive, but customers should be aware of the outrageous return policy for at least this one item.

Tip for consumers:
Be aware, be assertive, stand your ground.

Date of experience: April 16, 2016

Thumbnail of user jeanatae32
Florida
1 review
0 helpful votes
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August 30th, 2023

I just recently purchased my 2nd tube of lume cream deodorant and noticed that the tube is smaller that my initial purchased. The price is still the same but the size went from 3.0 to 2.2 net wt. Shame on you.

Products used:
Lume Cream Deodorant

Value
Quality

Date of experience: August 30, 2023

Thumbnail of user trisaf
Oregon
1 review
1 helpful vote
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June 7th, 2022

Checking out at target they ask for phone number. After typing it in and hitting send they tell you the equivalent to " now that we have your telephone number we are going to use it to solicit all kinds of things to you". How unfair iw that?!. I get over 60 emails and 20 phone calls because of inappropriate activity as this.
I havent been to Target in a long time guess i just moved here and didn't know where one is. Wish i still didnt know. Friends and family will know about this solicitness, unwanted activity!

Date of experience: June 7, 2022

Thumbnail of user chrise1009
Arizona
2 reviews
3 helpful votes
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June 29th, 2022

Order a pickup order. They got most of the order wrong. Through weeks of emails, I finally got a refund for 3 items. Although a dozen were wrong. Incompetent order pickers and customer service. I am done with Target. I'm canceling my red card.

Products used:
Flatware

Service
Value

Date of experience: June 29, 2022

Thumbnail of user saraa195
California
1 review
0 helpful votes
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September 3rd, 2019

I'm so incredibly frustrated with Target. I made a baby registry there, and right then I should've known that was a bad idea. First of all- they had no scanners working, and I had to download an app on my phone to add items (which for whatever reason took forever to scan, each time), and didn't get my goody bag (they should've just given it to me right there). I received some things from my registry there, and actually things that aren't on my registry- and given a gift receipt for those. Returning items for both the registry AND the gift receipt will apparently only get me store credit- which I don't want since I'm frustrated with them already. The item from the registry- they couldn't even take back until I sign in to my registry (atm I can't remember my password), but still- will only get store credit. The icing on the cake though was the complacent attitude of the employee who couldn't have cared less about it. I'm so unhappy with Target right now.

Date of experience: September 3, 2019

Thumbnail of user toffeel
California
1 review
0 helpful votes
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October 3rd, 2022

Target usedto be my favorite store. Lately, they credit your payments after 3 weeks. When you are really late I payment for a few hundred, they issue you a subpoena letter for your past due. So disappointing. They destroy your credit.

Date of experience: October 3, 2022

Thumbnail of user jemmm
New York
9 reviews
49 helpful votes
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December 7th, 2010

It's no surprise that Target.com is identical to the brick and mortart version. I do like that I can find items online that I can't find in the stores. My quibble is that the site doesn't seem to mirror the sales or discounts that are available in-store. I only use the site when I can find what I need in-store. Target is really more of a sensory experience for me and using the site kind of takes away from what makes Target great.

Date of experience: December 7, 2010

Thumbnail of user mariad100
Arizona
3 reviews
10 helpful votes
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October 2nd, 2016

Target ( I like to pronounce it as, Tarjay) is located quite close to our home so we go there often. The store is clean with spacious isles and always has a variety of lovely clothes, jewelery and accessories on display. Fitting rooms are nicely appointed and comfortable with great mirrrors. Staff are helpful. A great place to shop.

Date of experience: October 1, 2016

Thumbnail of user jcqulnz
Kansas
12 reviews
14 helpful votes
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February 18th, 2017

I can find a lot of things at Target, especially in the purse section that I love. I've bought 3 purses of the designer in different colors because they have everything I need in them. Along with that, they aren't tiny little clutch purses and they aren't the size of a duffle or gym bag, just mid-size but 3 sections and zippered pockets inside, which is exactly what I need.

Date of experience: February 18, 2017

Thumbnail of user anndes
Michigan
1 review
0 helpful votes
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April 27th, 2016

After the recent decision on the bathroom issue, I can only say that as a business owner and seeing the reactions to your decision, I wonder if you explored the benefits of having a 3rd bathroom? As a business owner, I know respect for a company is imperative. I also know as a business owner it would be something the company could afford. As a consumer, mother, grandmother, I would not feel comfortable with the way it is presently set up. I truly hope you choose to read this review! I do love your stores otherwise, but this issued could be a deal breaker for many! But a 3rd bathroom would solve ALL issues with all the public. Thank you for your time!

Date of experience: April 27, 2016

Thumbnail of user tylera26
Massachusetts
6 reviews
43 helpful votes
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December 29th, 2016

Target offers the worse online shopping experience around. I wouldn't even shop here if it wasn't for the 5% off with the Target card. Their website is slow and terrible to navigate, their shipping speeds are atrocious (granted it is free shipping with RedCard), but I try to avoid them if I can find something for a comparable price elsewhere.

I specifically recall having to call their customer service over a missing order and it was a nightmare scenario. It took multiple phone calls and my issue wasn't completely resolved.

Buyer Beware!

Date of experience: December 29, 2016

Thumbnail of user parisc9
Ohio
6 reviews
2 helpful votes
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March 18th, 2017

Target is my store. Everybody got that one store they love and target is mines. Everytime I walk in I am always happy about the prices and how much money I save with my target card. You can't beat that with a stick man immtellling you whatever you need target got it on the shelf or in the back.

Date of experience: March 18, 2017

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