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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 18.5%
Positive
5
Neutral
2
Negative
20
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user chrisl1678
Tennessee
1 review
0 helpful votes
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February 8th, 2022

I wish Target would go bankrupt all there after is your money and if they can't get your money they'll see you for it instead of going through the proper channels

Service
Value
Shipping
Returns
Quality

Date of experience: February 8, 2022

Thumbnail of user alasdairm1
Australia
13 reviews
25 helpful votes
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April 14th, 2015

My 'go to' place for clothes and shoes. They have great range, plenty of stock, I frequently by in bulk, and the prices are good. I will keep going back.

Date of experience: April 14, 2015

Thumbnail of user stevef400
Florida
1 review
0 helpful votes
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October 14th, 2019

Lost my receipt. Went to store and returned unopened item and was only given 20% of what I paid. Rip off return policy. I will never shop at Target again...

Date of experience: October 14, 2019

Thumbnail of user kellyb249
Virginia
4 reviews
0 helpful votes
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March 19th, 2018

Nothing special. Pricey compared to Walmart. Dont have a real selection of plus sized clothes so I dont really shop their much. Everything else is more expensive. Dont sell groceries.

Date of experience: March 19, 2018

Thumbnail of user darcyh4
Maine
1 review
2 helpful votes
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December 1st, 2015

Waited on hold for ONE hour! To be told there is nothing she could do to help me. I asked really nothing after an hour on hold and getting an email saying this is what needs to be done to fix the issue that you can't help me... I was told I was unprofessional and go an " oooohh giiiirrrrrl response from the customer service rep and she disconnect me

Couldn't even transfer me to a more knowledgeable rep to assist me

Her job is to assist customers not disconnect them because she doesn't want to deal with the issue presented to her

I would have selected 0 for service level if an option

Date of experience: December 1, 2015

Thumbnail of user jeffreyn20
Minnesota
4 reviews
8 helpful votes
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November 3rd, 2018

Aced an order online for pickup at the Target in Fridley, MN. I waited at the Order Pickup counter for 20 minutes while 5 employees worked on 3 registers at the Returns Counter helping out customers that got there well after I got to the Pickup Counter. Not one employee said a word to me. After being ignored for that long I cancelled the order on the Target App and left. This is not the first time I have had or seen issues at this Target. Their customer service is horrendous.

Date of experience: November 3, 2018

Thumbnail of user lindseyr28
Florida
2 reviews
20 helpful votes
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October 27th, 2015

I am a target shopper. I would rather shop there than Walmart. I can't stand Walmart!
In Comparison Target is so much better. Better customer service too. When my Daughter was little she was on very hard to find Formula. My husband and I found 2 large containers there that were cheaper than other stores. I asked someone who worked there, (yes we actually found someone) If they had anymore, at these cheap prices we were sure to buy more. Instead of saying what other store tend to say, " Whatever is on the shelf is what we have." The person politely said sure let me look in the back. We met them at the register and the gave us a whole case, and a discount! Talk about great service! From then on we bought formula there. No matter what I buy online I get it cheaper too. Specially with there pick up in store policy. You can buy online and pick up in store, no shipping fee. Great for school supply's! Of course every store is different but have personally never had a bad experience yet. :) Please shop at Target, Not Walmart. People are so much nicer and chances are things will be cheaper too!

Date of experience: October 27, 2015

Thumbnail of user carolem7
Pennsylvania
4 reviews
0 helpful votes
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January 23rd, 2015

Most orders have been fine, but I have had quite a few negative experiences with their registry services (for both weddings and babies) and would recommend against using it.

Date of experience: January 23, 2015

Thumbnail of user toyat1
Texas
8 reviews
9 helpful votes
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March 4th, 2015

I can't say enough about how much I love Target. I go at least once a week and find the best bargains. There sale items are sometimes up to 70% off can't beat those deals.

Date of experience: March 3, 2015

Thumbnail of user joshual479
North Dakota
1 review
0 helpful votes
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March 25th, 2022

One of the worst stores I've ever shopped at I highly recommend you do not shop here. Especially if you buy something here and try to return it you get Hassled on returning an item.

Products used:
What is trying to return a price that I purchased earlier in the Wii and unfortunately lost the receipt and was hassled by customer service I trying to return it and they will not do such a thing even though their policy claims that they will return Up to $100 a year and the product I was trying to return was $30 and after trying to return the product was followed around by security like I was a criminal with my five-year-old daughter

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2022

Thumbnail of user paulh271
Canada
2 reviews
0 helpful votes
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April 4th, 2017

For a guy, Target is a great place for socks, underwear, t-shirts, shorts, working-clothes etc. it's cheap and I normally buy many items at once, you just can't beat the price for an ok quality!

Date of experience: April 4, 2017

Thumbnail of user rashidak2
Wisconsin
2 reviews
0 helpful votes
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March 1st, 2018

I ordered a chaise lounge for my mother from out of state. Fed-Ex delivered it 4 days earlier than expected and left it on the step in urban Philadelphia! Needless to say she never got her chair. I left instructions on the order to call and not leave it with neighbors or on the front step! IT'S RUDE TO NOT INSURE THAT A PIECE FURNITURE IS PROPERLY DELIVERED! Two weeks later still waiting on a refund and the emails from Target suggest we can keep the item which we never got! She loves target but won't shop there any more. We are really unhappy with this situation!

Date of experience: March 1, 2018

Thumbnail of user tomn467
Oregon
1 review
0 helpful votes
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July 18th, 2021

I called Target because I was having a problem placing an order. They gave me a number they said was for customer assistance. When I called the number the woman told me I was eligible for a free medical alert necklace and dove into this speil about what it did, etc. I asked if there was a monthly fee. Of course there was. I interrupted her and sais I wanted Target customer assistace. The next person that cam on the line asked if I owned a car. She started rambling on about allthe services I could get, the vast majority of which I already had. If they considered this customer service, they badly missed the Target. I'm going to very desperate it I go back to Target again.

Products used:
None. Could not get the assistance I needed.

Service

Date of experience: July 18, 2021

Thumbnail of user nancyf42
Arkansas
7 reviews
1 helpful vote
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September 9th, 2016

I used to buy in Target, but stopped a long time ago. The sales people are not friendly or helpful. The store in our area is cluttered and hard to get through with wheelchairs.

Date of experience: September 9, 2016

Thumbnail of user susans359
California
3 reviews
3 helpful votes
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July 7th, 2017

Tried time, after time to try new Target's but same experience. Over all over priced for type of store in it's category & never met a friendly or happy looking employee. Something a miss.

Date of experience: July 7, 2017

Thumbnail of user cristinal9
Florida
7 reviews
34 helpful votes
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September 30th, 2016

I have never been treated so poorly by any corporate office regarding a complaint. Recently I contacted Target Corporate office and spoke with Amy regarding my local South Florida Target store. My family and I have experienced several issues with pricing/advertising and mis-stocked items throughout this store. It is frustrating and inconvenient to have to visit Guest Relations for price adjustments due to employee error. When I voiced this ongoing issue to the Team Leader, he did not care. I emailed Guest Relations and was assured that my concerns would be addressed by store management; they were not. When I escalated my concerns to Target Corporate office, I was assisted by Amy. She lacks professionalism, courtesy, and sympathy. She has NO business dealing with customer complaints. She had the audacity to leave a voice mail that stated that all my concerns were addressed when I emailed Guest Relations. It is obvious my concerns have been disregarded all along. This is evident due to the corporate executive aloof attitude regarding customer satisfaction and loyalty. Target has lost my business. No wonder Team Leaders do nothing to improve issues within their stores; corporate office does not care at all. Word of mouth advertising is a powerful thing. I will share my negative experience with all my family and friends.

Date of experience: September 30, 2016

Thumbnail of user mosesp11
Texas
3 reviews
49 helpful votes
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April 16th, 2017

I have been using their online portal to order organic fuel for the past two months, and the experience has been perfect so far. I will not be moving my business any time soon.

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2017

Thumbnail of user mij5
Nevada
1 review
2 helpful votes
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January 27th, 2015

Bought a piece of furniture but poor shipping and packing meant pieces were missing. The instructions had a number to call for replacement parts-why they don't use a website to do this is beyond me? So I called on Sat, no dice, only open Mon-Fri. Call Monday, offices are closed on Central Time. Called again, finally get a person, the guy asks me to repeatedly spell every part of my name and address. After 10 painful minutes getting my details, I get to the item number 'oh you need to call this number for that particular part'.
So I'm referred to Target online customer service, more waiting. It took 15 minutes for the rep to find the order number. Sorry, we don't have that part so your options are a refund or call this company for the part.
So here's the deal, all I needed was 6 cams and cam bolts to assemble the piece. Probably 25 cents of parts, it took almost one hour on the phone and 5 different reps. None of whom were able to secure the missing parts or were willing to achieve customer service and get those parts sent to me. All I got was scripted apologies and 'this is how I have to do this'.
So the upshot is I am returning a $450 piece of furniture, which will end up scrapped. Target has to pay UPS $75 in return shipping, all because a company policies and customer service can't get it together to send out 25 cents worth of bolts.

Tip for consumers:
Don't bother with customer service, just return items. It just not worth the hassle.

Service
Shipping
Returns
Quality

Date of experience: January 27, 2015

Thumbnail of user tabathae3
Virginia
10 reviews
34 helpful votes
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September 3rd, 2016

I had a not so great expierence with Target. We recently went on a camping trip and I purchased what I thought was a double sleeping bag. It was advertised as such, with pictures and everything, but when I received the sleeping bag it was just big enough for one person. I went back on the site and the sleeping bag was all of a sudden gone from the site. When emalied and asked for a review I wrote what I did here and was told that my review could not be published. I actually tried to post it about 5 different times and each time it said it was not accepted. I couldn't even take it back because it said that I needed the original packaging, but I had already disposed of it thinking this was what we wanted.

Date of experience: September 3, 2016

Thumbnail of user melodyb5
Ohio
13 reviews
11 helpful votes
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June 29th, 2015

I love Target's selection of housewares. A variety of styles and choices that are really appealing to me. This is where I usually shop for wedding gifts.

Date of experience: June 29, 2015

Thumbnail of user hh39
Maryland
6 reviews
17 helpful votes
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September 25th, 2016

Target's customer service sucks. I had an issue with an item that was sent to the wrong address. Instead of addressing the issue, the lady at customer service told me to keep tracking the package and that I would have to wait until the person returned it back to the sender. So basically, she was saying unless that person returned it, I couldn't do anything about my package and neither could they. But since the package hadn't even shipped at that point, she could have cancelled the order and not have it shipped out at all. I just don't understand the incompetency of their customer service.

Date of experience: September 25, 2016

Thumbnail of user dy282
California
5 reviews
8 helpful votes
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November 4th, 2012

This is our favorite retail store. We just used our red card to buy online through their site. The same good experience as we've gotten used to with Target. They're a great retailer.

Date of experience: November 4, 2012

Thumbnail of user isabellah2
Australia
4 reviews
1 helpful vote
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April 22nd, 2015

I always do my lauybuys for xmas online and have them delivered because it i much simplier for me, Target has always done a wonderful job at keeping me updated and informed about my laybuys and their deliveries.

Date of experience: April 22, 2015

Thumbnail of user jow13
Maryland
1 review
6 helpful votes
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October 3rd, 2014

HORRIBLE! I ordered a $11 book for a friend and never received a tracking number. They kept lying saying that I would get it, the post office has it, it will take an additional 10 days for the post office which is weird because the post office has NO record of it! I wish they would've just told me they LOST it and saved me a lot of time. They also issued me a refund in the form of a giftcard which is ok since it was $11 but had it been a larger amount i would've got my MONEY back. Safe to say I will NEVER order from them again!

Tip for consumers:
Don't use this site

Service
Value
Shipping
Returns
Quality

Date of experience: October 3, 2014

Thumbnail of user jamesb316
Canada
4 reviews
110 helpful votes
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January 17th, 2016

I ordered 3 gifts for my wife. They were supposed to be here on Jan 14rd or 15th. Now they won't be here until Jan 19th. Now my wife has nothing to birthday. Very disappointed. Would give 0 starts if I could.

Date of experience: January 17, 2016

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