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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
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Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user gingere2
Oregon
15 reviews
0 helpful votes
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May 1st, 2016

Target has a unique style of clothes, household items, shoes, cleaning supplies, photo center, has a lot of modernize items. Good check out Target, you will find something there that you like.

Date of experience: April 30, 2016

Thumbnail of user alicag
Florida
7 reviews
14 helpful votes
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December 6th, 2016

I love that they're so fashionable with not only the women's but also the kids clothes. They give you so many fashionable options and they're always the absolute cutest!

Date of experience: December 5, 2016

Thumbnail of user lindam307
Florida
8 reviews
0 helpful votes
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September 23rd, 2016

I love shopping here but some of the prices are steep. I wish they had more of a variety in their stores. I also wish we had one in citrus county. All we have here is a super walmart.

Date of experience: September 23, 2016

Thumbnail of user graciem3
Illinois
7 reviews
5 helpful votes
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March 28th, 2016

Awesome place for purchases. The customer service is awesome, the products are bountiful, and best of all it is a clean and well kept place. I love coming here.

Date of experience: March 27, 2016

Thumbnail of user sharonm228
Canada
3 reviews
1 helpful vote
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August 24th, 2017

When Target was in Canada (briefly), I walked in, saw a $75 non-designer purse, and walked out in less than a minute.

No wonder Target didn't last up here.

Date of experience: August 24, 2017

Thumbnail of user pauly51
Michigan
14 reviews
30 helpful votes
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October 4th, 2017

I lived across from the Mall of Monroe Monroe Michigan and we had a great Target but sadly Target went out of business in the Monroe, Michigan area.
But I will continue to shop at Target when I am in an area that has a Target Store

Date of experience: October 4, 2017

Thumbnail of user patriciac202
New Jersey
5 reviews
9 helpful votes
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September 20th, 2017

I used to shop at Target a lot. I don't have one near me. I sometimes shop online, but I find they are not the great value that they used to be. I would definitely go if I had one nearby.

Date of experience: September 20, 2017

Thumbnail of user nicolev121
Georgia
3 reviews
0 helpful votes
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February 29th, 2020

We have ordered a kid's Unicorn Rainbow bedding set (2 pieces set). Our daughter was extremely happy. Kids happy - we are happy. 100% cotton made me even more satisfied.

Date of experience: February 27, 2020

Thumbnail of user geraldineb181
Australia
4 reviews
1 helpful vote
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June 10th, 2022

Great! This is not my first time ordering - everything comes on time, well packaged, information on the movement of the order is tracked. I am satisfied, I recommend it.

Date of experience: June 10, 2022

Thumbnail of user jeanc41
Missouri
16 reviews
11 helpful votes
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November 7th, 2015

I have ordered merchandise online to be picked up at my local Target store. It was shipped promptly, and it was easy to pick up from the front of the store at customer service.

Date of experience: November 7, 2015

Thumbnail of user donnah50
Iowa
22 reviews
16 helpful votes
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June 30th, 2015

The Target.com site is easy to navigate and easy to order from. I have been completely pleased with every item I have ordered from this site. Deliveries are well packaged and arrive as scheduled.

Date of experience: June 30, 2015

Thumbnail of user kileyd1
Idaho
1 review
1 helpful vote
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January 1st, 2017

The target in Boise near the mall is usually my go to. I recieved a gift card for $25 to target for Christmas and went to use it tonight and got to the checkout stand to find that it had been "closed" whatever that may be? So they tell me, there's absolutely nothing they can do about it. I HAVE to call the number on the back. Mind you i'm done checking out, have my bags ready, and they want me to call a 1-800 number... alrighty then. So i call, wait for 26 minuets, listen to horrible elevator music, and a voice recording of someone saying "your call will be answered in the order it was recieved, just one more moment" and now i'm mad. I have been sitting here for 26 MINUETS!? And they continue to tell me there is nothing they can do in the store. I was patient at first but now i'm really upset. They acted like it was some sort of joke and they had no power at all. They were so rude and quick to dismiss me. I can honestly say i will NEVER shop with target again. I will tell everyone i know the same, and to especially not buy gift cards from them to gift other people because unlike any other gift card you have to "activate" it, to do that you have to call al 1-800 # and sit on the line for over 30 min and deal with rude, inconsiderate employees. Defiantly not happy, and WILL NOT be back.

Date of experience: January 1, 2017

Thumbnail of user benjaminh28
GB
3 reviews
15 helpful votes
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August 15th, 2015

I am okay with quality but shipping method of Target is not very much good. I am not satisfied with its shipping methods only. They must change their shipping system then they will rock.

Date of experience: August 15, 2015

Thumbnail of user beckyh408
New Mexico
1 review
0 helpful votes
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November 18th, 2022

I placed an online order and it showed I was getting $10 discount. I placed the order and when I received my credit card it showed that they came back and charged me for the $10 so I in fact did not get a discount on that order as they led me to believe. I called and they would not give me the discount on that order saying that the discount was for a future order, but THAT IS NOT WHAT THEY LEAD YOU TO BELIEVE WHEN YOU PLACE YOUR ORDER! They do not stand by what is right what they showed was going to happen. They deceptively do that so you have to buy something else. IT SHOULD NOT HAVE SHOWN AS A DISCOUNT ON MY ORDER AND THEN TAKE IT AWAY FROM ME LATER! BAD BUSINESS PRACTICE! YOU CAN'T TELL ME I'M THE ONLY ONE THAT HAS FALLEN FOR THIS!

Tip for consumers:
DO NOT BE DECEIVED BY THEIR "DISCOUNT"!!!!!!!!

Products used:
Legos

Service

Date of experience: November 18, 2022

Thumbnail of user roseleal
Tennessee
38 reviews
75 helpful votes
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January 30th, 2017

Either in store and online, their ad prices never match up with what's in the store and they always have an excuse. They are overpriced and shelves have very little variety.

Date of experience: January 30, 2017

Thumbnail of user elaineo3
Pennsylvania
2 reviews
19 helpful votes
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July 11th, 2016

Order was delivered on 7/8 according to tracking number. I called on the evening of 7/11 and there was no record of the order, however, it showed up the next day.

Tip for consumers:
Either go into the store and purchase the item or order online from another company.

Service
Shipping

Date of experience: July 11, 2016

Thumbnail of user scottm198
Illinois
5 reviews
1 helpful vote
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February 22nd, 2017

Always clean, friendly people, nice carts easy to push and light weight, and prices competitive. I always prefer target vs walmart, and always much cleaner

Date of experience: February 21, 2017

Thumbnail of user miked238
California
5 reviews
1 helpful vote
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February 15th, 2017

I prefer target over all of its competitors. The main reason is for the quality of the products it sell and the cleanliness of the store. Also they donate the profits back to the community.

Date of experience: February 14, 2017

Thumbnail of user todc9
Texas
1 review
3 helpful votes
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May 3rd, 2014

DON'T GET A RED DEBIT CARD.
I like target. It's one of my favorite stores, but the red card is a scam. It's marketed as a no fee debit card that comes right out of your account. What I assume with a debit card is that they check your balance then they authorize the transaction. If you have money or overdraft your approved otherwise your declined. Worst case you owe your back money for the overdraft protection. When you use your Target "debit" card you are writing a check. It will be presented to your bank several days later. If it doesn't clear Target will charge you $30 and your bank may charge you the same, but you have also just written a hot check and can be arrested and charged with a misdemeanor. And they could report you to the check systems as a hot check writer. What? They failed to mention this. The banks can't do this anymore without your permission on debit cards. Target can because they are not a bank. Yes it did happen to me, except the reporting part. Three red card transactions all less than 3$ they charged me $90. Oh but they ran the transactions again and they all cleared, so I didn't owe the 5$ just the 90$ fee. Shop target just stay away from the red card.

Date of experience: May 3, 2014

Thumbnail of user jeremiahs23
Michigan
6 reviews
7 helpful votes
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April 22nd, 2017

Not taking my daughter into a store where she'll be forced to use the bathroom with a man, that may or may not be a woman. Whatever makes people happy, but i'm not taking the risk with my child.

Date of experience: April 22, 2017

Thumbnail of user sues171
California
6 reviews
2 helpful votes
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September 7th, 2017

Very good customer service and the quality of goods. I bought shoes from it and did not match my size. Target just change the size smoothly and rapidly. Very good!

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2017

Thumbnail of user mprgans
Illinois
4 reviews
9 helpful votes
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September 25th, 2017

Shopping Target online or in the stores are solid experiences. Online a good selection, easy to navigate website, good deals, delivery is good, a solid company to do business with.

Date of experience: September 23, 2017

Thumbnail of user jackied108
Wisconsin
3 reviews
2 helpful votes
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June 13th, 2018

I have bought such from target, and never had a problem with returns. I just bought a Shark robot vacuum and I love it. Clothing and art supplies as well.

Date of experience: June 13, 2018

Thumbnail of user richardr2844
New York
4 reviews
0 helpful votes
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June 17th, 2022

Great store! Third order and everything is clear and fast. Received my order today and it is a gorgeous piece of art! A delight from the box to the stand!

Date of experience: June 17, 2022

Thumbnail of user dd796
Florida
1 review
0 helpful votes
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December 8th, 2022

They use shipit and deliver wrong product wo contacting customer for substitute

Target says not their issue and shipit says the same. Customer inconvenienced and they won't do anything about it. STAY AWAY FROM BOTH! Brendan the manager was extremely useless and took no responsibility. Blamed it all on shipit. WORST EXPERIENCE EVER
STAY AWAY FROM THEIR SERVICES!

Tip for consumers:
Go shop elsewhere!!!!!

Products used:
Worst place ever

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2022

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