Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.
Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members
I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.
I wish there were a more accurate rating system, while this store has always been great, they have certainly gone downhill. Will try Wally World from now on
Date of experience: December 3, 2015
Good products. It is worth getting a Target Red Card, since you get 5 percent off your entire purchase and their prices are usually lower to begin with.
Date of experience: November 13, 2014
I use the Target red card - linked to my debit bank account - and get 5% off everything. Plus free shipping for online items. Good prices. Great return policy.
Date of experience: November 21, 2015
Great quality brands for excellent prices and fantastic clearance sales- a busy mom of five's paradise. I can get anything from pots, panties or paper towels!
Date of experience: November 17, 2016
HORRIBLE, HORRIBLE, HORRIBLE stay away. I love go to Target, and I had the false expectation that their online services were equivalent. Boy was I wrong. I place one order, and a glitch, so they said, led to a duplicate order, when I called the next day they said it was too late to cancel the duplicate. These were sent as gifts to family in another state so it was embarrassing to have to ask them to return to the store the duplicates. A few days later I was charged again for the duplicate orders, Target said they do this once one you place the order and then as the items ship they show up as pending and then will drop off in a few days. So now I have been charged over $500 on my account as pending charges (money you can't access) for one $125 order. I have called several times on this and more recently the lady, Carol I was talking too, was rude, aggressive, and refused to transfer my call to a manager. Instead she hung up on me and I have to call back to request they pull up and listen to the recorded phone call. Unbelievable, I will never shop at target again. They have lost one of their biggest fans.
Tip for consumers:
STAY AWAY, and if you call to speak to customer service and a lady by the name of Carol answers, hang up and call again until someone else answers the phone.
Date of experience: September 1, 2014
Lets face facts the only reason most subject themselves to that type of over crowded shopping and the longest lines ever to check out is the money you will save. But the most irritating thing to me is obvious secret shoppers. They are a joke. Around every corner you turn. I can understand that Target is probably suffers contless inventory losses but true story: while I was brousing around the store and being watched by this one 50ish gentleman a lady and her kid were trying shoes on and I watched the women put the new shoes on the kid, she put a new pair on and both used pairs went into the box and they processed to walk around like no big deal. My daughter could not stand it one more time and walked right up to the lead cashier and told her, pointed out the mother and kid and was told sweetie unless we see them do it there is nothing we can do. I told the guy that was following me around and he says sorry lady I don't work for Target. I mean really. So do not wonder why your inventory loss is probably more than the 3% you allow each quarter. Being in retail management for over 20 years I don't miss a thing. This is sad when your employees are trained to ignore this type of blatant theft.
Date of experience: February 13, 2015
Will never take my kids to your stores ever again! Nor spend a dime in them! Since I don't know what freak will be lurking in the restroom. #Straightpride #1man1woman
Date of experience: April 22, 2016
Before I chose to use target for my baby registry I was told that anything bought on the registry could be returned in 60 days of purchase. I received a stroller at my baby shower that didn't hold the car seat I also received so one of the Items had to be exchanged in order for me to have a functioning set. When I went to the store to return either or both item I was told I would have to use my ID because the bar code that they pulled up from my baby registry wouldn't work. Plus I still had to get a target gift card even if I used my ID and the amount they would give me on the gift card was only 54% value of what was actually paid for the stroller.
When I went online to use the gift card I traded the car seat for, majority of the car seats that would fit my stroller wouldn't ship to my store, meaning I couldn't get it at all -_-. I don't even live in a small town, I live in the DFW metroplex area!
Tip for consumers:
Don't use target or target.com
Date of experience: May 8, 2017
Target.com not ready for primetime
I placed an order for four sticks of deodorant. Target.com was cheaper than Amazon by a few cents. I placed the order to pick up at my store. Target.com sent me an email saying that only one of the sticks was available at the store for pick up. When I got to the store all four were available. That perplexed the store employees so much that it took at least 45 minutes before they figured out that they could just cancel the online order and sell me the four sticks from the store. When I looked at my credit card bill there were two orders for the sticks still showing. A week later I called the store and they directed me to call Target.com. They stated the target.com with a separate company and they couldn't do anything for me. I called target.com and they told me that I had to deal with the store. It took me another 30 minutes to finally get target.com to reverse the charges to my credit card. Altogether I spent almost an hour and a half to buy four sticks of deodorant. Needless to say it would've been worth the extra pennies to buy from Amazon.com: they have their act together and target.com does not.
Date of experience: May 25, 2017
I have had a target card for over 20 years now and I absolutely love their department stores, that's about the only department store I shop at faithfully, but, I gotta say I'm real disappointed with their online store, for months I've been trying to get a log-in account created and it states it doesn't recognize me, I've tried every bit of info. About me to get an account started and I'm always denied, I've called customer service about the problem and they seem to try to assist me with this issue, so after talking with them I'll go back to the site like they instruct me too and it's the same ol story each time. It doesn't offer a place on the site to make a payment on your target card, unless that's somewhere in the site for only account users ( I wouldn't know cuz it won't let me register). So to say the least it's been real frustrating since I've been a card holder and regular customer for over 20 yrs. With the same name and info. And yet I don't exist to them online. I would recommend the department store to all but, I can't say that for the online site!
Date of experience: April 2, 2013
Not trustee it's been more than a month I placed an order online on Sammy dress.com not Target please don't get it confuse Target is the best company I have nothing to say wrong about Target. My Problem it's about SAMMYDRESS.COM that I placed an order and I never received it and they never answer my phone call shame on them I will call the news to tell my experience. About SAMMYDRESS.com not trustee this online company SAMMYDRESS.com
Tip for consumers:
No comment
Date of experience: March 23, 2015
Never shopping here again because of their restroom policies. I "identify" as an Ivanka Trump shopper, so I would hate to be in the wrong restroom -- I mean store.
Date of experience: April 26, 2017
I am very disappointed with the way that Target handles it's online sales notifications. Normally, from Amazon or any of other retail stores, when I place an order I receive a conformation that the order is being processed and that my order will be fulfilled.
When I order from Target, I receive a "Thank you for your Order," notice along with a message that I will receive an email conformation. However, Target does not send the conformation notice. Instead, Target waits until the order is ready for pick-up at the store before sending the confirmation notice.
If the order is late or not received from Target I have been calling my local store to check on the status of my order. However, my Local Target store does not answer their phones (at the Lodi CA store). Target is a great store, however, I find that without the store proving a confirmation notice, I am constantly wondering if the order was processed and if and when the items that I ordered will arrive.
I am limiting my on-line Target shopping at this time.
Date of experience: November 28, 2022
Fatass $#*! should focus her on her diet instead of others what do you mean i am not paying for my things i obviously am stupid as $#*! with caca attitude stop staring at me ugly $#*!
Date of experience: December 12, 2022
20 percent cupon if you buy today but when you go to buy at a later date out of stock then 2 days later on sale total ripoff never buy from them again
Date of experience: November 29, 2017
Buyers beware when you order online fromTarget and have it shipped to the store. No where in the initial e-mail confirming my online order did it state that there would be a deadline that I had to pick up my order. Then once my order was delivered to the store, the next e-mail just said to pick it up by a certain date (it did not state that it would be sent back if not picked up). Then the third e-mail said "last chance to pick up your order" and then the fourth e-mail stated that the item was sent back. Target gives you only two days to pick up your order. I was out of town and hoping to pick up the item when I returned, but it was sent back (this was a Christmas gift). So, now I'm without a gift and if I were to reorder the same item, it would be after Christmas before the item would get to the store. This is bad business on Target's part. They need to change their policy or make sure that when people order online and have it delivered to the store that they state on your order form that you only have two days to pick up your item. I am very disappointed in Target and will not order from them again!
Date of experience: December 20, 2016
Target.com tell us about the target we forsee in our future business. The target we are expecting to achieve at the same time and to also accept other challenge that might arises
Date of experience: July 17, 2019
I love target as a store, but hate the expensive prices for everything. I would say shop there if you want better quaility but not if you are going for cheap groceries.
Date of experience: March 15, 2017
I have been shopping on target website and I have no complaints. Gabriel Culiat believes it is easy to navigate and place orders. My items always arrive quickly and they always have the best prices.
Date of experience: October 20, 2022
Some things you can only get at a large department store and since there isn't a Walmart anywhere within reach of downtown Boston, I'm headed to Target.
Date of experience: March 22, 2019
I have been choosing to shop at Target over Walmart lately b/c it is generally more pleasant and provides higher customer service. I also have a long time Redcard account w/auto shipments. Last night I made a simple purchase and wanted to be in and out, as I am having a knee issue which makes prolonged standing painful. After standing in line once, the cashier made a simple mistake and overcharged me by about $10. She recognized this, but unlike when this happens at say the grocery store, she insisted I wait in another line for returns! After doing so, and explaining that I didn't see why I had to wait in 2 lines for their mistake, and explaining my medical challenge, the 2nd cashier made no eye contact, no real apology, and mindlessly mumbled have a nice night as I walked off. Ofcourse, they don't know me personally, however I am a customer, w/other shopping options, AND some concern could be shown for how I was inconvenienced, no? BTW, the last time I shopped here the absent minded cashier knocked over my glassware purchase, which unlike all my other glassware purchases, I had to then wrap myself, and overcharged me as well.
Again I choose Target, b/c I want better service than Walmart. What is going on here?
Date of experience: October 10, 2016
Target is not what it used to be-I prefer to go into the actual store and look at merchandise-the problem I have had online is often the things I want aren't available or sold out
Date of experience: June 14, 2017
They are PERFECT... lol I know I said in a review earlier I would not say that. But TARGET... or as my friends and I say TAR'JE... lol PERFECTION>. Nuthing but PERFECTION. I'd click on 10 STARS if I HAD to... I LOVE THEM AND THE "COLABS" they do with other main stream or high end DESIGNERS... no words. F'N AWESUM!
Date of experience: April 17, 2016
Very disappointed. I don't normally shop at Target but I saw online a white kitchen step pedal trash can exactly what I was looking for. When it was delivered, UPS stuck it in by back enclosed porch. All my deliveries I ever get are left on my front step on my welcome mat. The box was damaged a bit and I noticed the packing tape was short and not taped all the way around. When I opened it the trash can was upside down with no Styrofoam keeping it in place, plus there was no lid. I went to my local target store to see what they could do for me and I brought it in its delivery box. I told the girl I needed the top to it and wanted to keep it. She ignored me and took the barcode on my cellphone and scanned it for a refund. She wasn't listening to me. I showed her the receipt on the phone cause that's what they told me to do over the phone when I bring it in. A clerk there from return department walked over to the isle the trash cans were and there was my lid. It was missing the trash can. I had the trash can but the lid was at the store on the shelf, very strange. I told the lady at the return desk what happened she offered no apology or a possible explanation. I said I wanted to make a complaint. Anyway I got my lid and trash can and I love the trash can just not the UPS delivery of it or the customer service at the Enfield store.
Date of experience: July 8, 2020
So, I broke my watch. Ordered a smart watch from Target.com, since Target claims free 2-day shipping. I ordered on a Monday. E-mail confirmation stated it would be at my house by Thursday. Makes sense... ships Tuesday and comes Thursday. On Weds, I get an e-mail that my order is delayed. Ok, that's fine, sh*t happens. It shipped Thursday, so I assumed it should be at my house Saturday (2 days). I checked the tracking to make sure and it is scheduled to be delivered on TUESDAY, 8 DAYS after I made the order! That is NOT 2-day shipping! I specifically chose 2 day shipping so I wouldn't have to run too many errands on my busy weeknights. Now that it's being delivered next week, it's pointless because now I have the weekend convenience to go into the store buy one myself! But I can't because the delayed one is on its way! So now I'm just waiting stupidly. Please don't claim 2-day shipping if you can't adhere to it. Even if there is a delay BEFORE shipment, slap an expedited label on the shipment to adhere to the claim. I know sh*t happens, but I can't trust Target to deliver on time anymore. I even chatted with someone on Target.com to cancel the shipment, and they said it already shipped, giving gave me a vague answer as to why there was a delay.
Date of experience: October 17, 2019
Free two-day shipping for hundreds of thousands of items on orders of $35+ or free same-day store pick-up, plus free and easy returns. Save 5% every day with your Target REDcard.
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