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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Date of experience: 3/21/24
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Top Critical Review

“Customer service”

michelle r.
12/13/24

I placed a order for pick up at the inver grove heights, mn location. Upon calling and wantng to be connected to guest services on a question. After being connected to this department there was no answer, the phone would ring and ring and then it would disconnect. I tried several times during the day and no answer. Upon speaking to my daughter she stated that they never answer their phone and she has tried many times in the past year to check on things and always no answer. Whats up with the customer service at this store.

Date of experience: 12/13/24
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Reviews (1,739)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) love target (107) delivery date (12) target store (61)
Thumbnail of user kathleenm8
Colombia
6 reviews
10 helpful votes
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January 23rd, 2012

It´s so easy to buy but the order amount was charged twice and after 4 months later I could get my money back...

Date of experience: January 23, 2012

Thumbnail of user lourdesr28
Michigan
1 review
1 helpful vote
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April 15th, 2020

Target.com is not advanced enough to provide service during high-demand events. Very bad shipping process.

Date of experience: April 15, 2020

Thumbnail of user sandras195
Australia
6 reviews
7 helpful votes
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June 5th, 2017

Great, reasonably priced products especially the clothing line. So much to choose from and in mixed sizes.

Date of experience: June 4, 2017

Thumbnail of user janete18
Germany
4 reviews
15 helpful votes
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August 25th, 2016

I love this store--it has everything you need. Unfortunately, we are currently living abroad and I'm not able to shop there.

Date of experience: August 25, 2016

Thumbnail of user charlesj17
New York
100 reviews
130 helpful votes
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May 10th, 2015

Clean store. Aisles well laid out. Prices a little higher than another big chain, but not as crowded with plenty off aisle space.

Date of experience: May 10, 2015

Thumbnail of user jd238
Florida
6 reviews
2 helpful votes
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June 21st, 2017

Buying in target its a relaxing experience. Clean store wherever you shop, very organized, helpful staff, great prices and qualities

Date of experience: June 20, 2017

Thumbnail of user jeanniec11
North Carolina
2 reviews
8 helpful votes
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July 3rd, 2017

Crappy store I will never go there again! People get attacked in their bathrooms and they do not care

Date of experience: July 3, 2017

Thumbnail of user joannen
New York
76 reviews
293 helpful votes
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July 28th, 2011

Have ordered online. No issues, great prices, offers some better quality items than Walmart does in my opinion.

Date of experience: July 28, 2011

Thumbnail of user staceyt17
Texas
5 reviews
5 helpful votes
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July 10th, 2017

Very good experience shopping at Target but the price comparing is too difficult and time consuming.

Date of experience: July 10, 2017

Thumbnail of user cindyf7
Singapore
3 reviews
4 helpful votes
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October 31st, 2013

I often go to target, one store is near my home, very convenient for shopping and some different feeling from other traditional supermarket, good!

Date of experience: October 31, 2013

Thumbnail of user stevep1214
Illinois
1 review
0 helpful votes
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November 29th, 2021

Clean and Very Helpful employees. Thank you for a great shopping experience. I will return again soon.

Products used:
Batteries

Service
Value
Quality

Date of experience: November 28, 2021

Thumbnail of user jennifers126
Virginia
3 reviews
7 helpful votes
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April 17th, 2015

Target is all around great in terms of cleanliness, friendliness, prices and product availability. What more could you ask for?

Date of experience: April 17, 2015

Thumbnail of user anthonyb134
Canada
5 reviews
7 helpful votes
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October 13th, 2016

This is a very generic brand with not much to offer other than overpriced items and bland service usually

Date of experience: October 11, 2016

Thumbnail of user davidc577
California
3 reviews
1 helpful vote
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August 21st, 2017

Since everyone already know this business, the only thing I want to point out is they have a really great newsletter for subscribers.

Date of experience: August 21, 2017

Thumbnail of user rebeccaj10
California
2 reviews
2 helpful votes
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December 19th, 2012

Love Target! Never had a bad experience and always end up buying more than I intended to. Easy returns with no hassle!

Date of experience: December 19, 2012

Thumbnail of user zeidar
Texas
3 reviews
1 helpful vote
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April 20th, 2023

Target is out doing Walmart, Amazon and others in its great customer service plus discounts for using their store cards. They care!

Products used:
All products. Free shipping if you get store card

Service
Value
Shipping
Returns
Quality

Date of experience: April 19, 2023

Thumbnail of user veronical11
North Carolina
10 reviews
34 helpful votes
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February 3rd, 2015

No longer competitive with Walmart. Often treat their customers poorly if they have a complaint. Cashiers are usually friendly at least.

Date of experience: February 3, 2015

Thumbnail of user maggiev8
California
4 reviews
0 helpful votes
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October 19th, 2016

Target always has great prices on hygiene items. The deal they offer when buying two or more by getting $5-$10 back is awesome.

Date of experience: October 17, 2016

Thumbnail of user erinf15
California
21 reviews
81 helpful votes
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April 7th, 2015

Cute clothing lines, adorable decor, and now groceries all at great prices! Yay! They're even adding a Starbucks inside my local Target!

Date of experience: April 7, 2015

Thumbnail of user steveg106
New York
4 reviews
4 helpful votes
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April 23rd, 2016

Stores are great
Site not that good or user friendly
Plus for online buying you can find better prices

Date of experience: April 23, 2016

Thumbnail of user annetter30
Texas
1 review
1 helpful vote
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November 12th, 2017

Software inadequate on the site and customer service a joke. Will not order from target.com again. I'll stick to Amazon they do online ordering well!

Date of experience: November 12, 2017

Thumbnail of user rickr841
Brazil
1 review
1 helpful vote
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May 20th, 2022

I liked your collection they seem of good quality and very comfortable, in my opinion you did a great job, keep it up

Service
Value
Shipping
Returns
Quality

Date of experience: May 20, 2022

Thumbnail of user julianl17
Czechia
2 reviews
0 helpful votes
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January 18th, 2021

A great store pf home goods. After two purchases the overall experience is positive, I think I`ll order some more.

Date of experience: January 17, 2017

Thumbnail of user joano1
California
10 reviews
20 helpful votes
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January 6th, 2016

Found just what I needed at this site, and great prices. Picked up in the store without any problems. Will use it again!

Date of experience: January 5, 2016

Thumbnail of user sueh108
Georgia
4 reviews
0 helpful votes
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December 23rd, 2017

Since they cannot understand the difference between males a females and which bathroom is appropriate to use.

Date of experience: December 23, 2017

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