TargetReviews 1,747

After buying a Serta air bed at Target I set it up and found I was allergic to whatever it was made of. It had a very strong plastic/polymer/chemical odor and made me sick at my stomach. When I tried to return it I was told I couldn't get a refund or Target gift card in exchange, that the store policy on air beds is that after their boxes are opened the customer has to buy another air bed of equal or greater value. The only other suitable air beds were more expensive. I went around and around the issue with a Customer Service representative and manager - both very courteous - and, after standing my ground, was finally allowed to exchange the toxic air bed for a less expensive one with a gift card to cover the differences in price. Overall, my experiences at Target have been very positive, but customers should be aware of the outrageous return policy for at least this one item.

I ordered a bed frame online and was trying to find the shipping date. I couldn't get a shipping date until the order was processed. As soon as I saw the date was two weeks later, I cancelled the order within 2 minutes. I received a cancellation email indicating that nothing had been charged to my account and would not be charged since the order hadn't been shipped. Two days later, I see pending charges from Target on my bank account. Craig at the *******169 told me that a hold would drop off of my account in a couple of hours. He couldn't answer the reason for placing a hold on my account for a cancelled item, especially when a charge isn't supposed to be placed until the item is shipped. He suggested I contact my bank to free up the money. He kept repeating that nothing had actually been charged to my account, but spoke with a foreign accent and kept repeating that I should contact my bank to get the Target hold released. He didn't seem to understand that a hold on my bank account means I don't have the ability to use that money. I would never purchase another online item from Target. I couldn't get basic questions about shipping answered before check-out and placing a hold on my account for a cancellation is ridiculous. I gave him the option of fixing the problem or having me write this review. He chose the review.

Target is clean and good service, easy to find your things! Always like it!

The high rating is for my experiences shopping from their website. I've had great success ordering an air purifier and a window air conditioner online. As for the store, for years I have frequently shopped at one out of convenience. Most of the clerks who check me out are okay, but I've been overcharged at least once and let it go. I also don't like or understand the fact that they don't thank me for shopping there after I've checked out. I usually go ahead and say "thank you" anyway because it's such a habit.