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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Date of experience: 3/21/24
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Top Critical Review

“Customer service”

michelle r.
12/13/24

I placed a order for pick up at the inver grove heights, mn location. Upon calling and wantng to be connected to guest services on a question. After being connected to this department there was no answer, the phone would ring and ring and then it would disconnect. I tried several times during the day and no answer. Upon speaking to my daughter she stated that they never answer their phone and she has tried many times in the past year to check on things and always no answer. Whats up with the customer service at this store.

Date of experience: 12/13/24
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Reviews (1,739)

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) love target (107) delivery date (12) target store (61)
Thumbnail of user garyt52
California
10 reviews
17 helpful votes
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February 16th, 2016

$4.00 per item seems a bit high for a $7.99 cup and a $3.50 book... online exclusives will not ship to a store for free. Caveat emptor (Buyer beware)

Date of experience: February 16, 2016

Thumbnail of user chemae
Massachusetts
6 reviews
9 helpful votes
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January 15th, 2016

When walmart doesnt have something target does both have low prices but depends on the brands always compare the prices to each other before shopping

Date of experience: January 15, 2016

Thumbnail of user oliviah28
Tennessee
1 review
1 helpful vote
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January 15th, 2017

I seldom, well actually never, write reviews. I'm an incredibly busy person. But for some reason it felt like time, mainly because other businesses have made online shopping experiences so easy, when this one was not. I had a baby shower in two weeks, and ordering online is usually so much faster for me. However, I had never ordered from Target online, and it was on the registry. I ordered two items, and one said it would ship for free to the store, and I thought, why not? As soon as i paid for the order, I got an email stating that the store delivery date would be a full week later than what they had told before before I ordered it. Of course now it would arrive after the baby shower.
Needless to say, I immediately called and tried to cancel just the one item that would not be arriving on time. The told me they couldn't cancel it even though I had just placed it. I have had to cancel an order through Amazon and through Sierra trading post before, and they kindly helped me out immediately. This saved them money in the long run because I reward them by continuing to use them.
Anyway, they made no effort to help me change or cancel the order. I would have happily ordered some other things on the registry, but they are so greedy to not let you cancel, that they said you must wait for it to arrive, go pick it up, then return it. The person I spoke with also told me that my card wouldn't be charged until it arrived in the store, which is also not true. They charged my card the next day for the entire order.
Long story short, instead of buying alternative things through their store that will arrive on time, I ordered the same thing at Amazon and expect it to arrive without issues. Target, I'm shocked you've made it this far when other companies have such smoother and more easily correctable online service.

Date of experience: January 15, 2017

Thumbnail of user chrisj34
Michigan
27 reviews
58 helpful votes
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February 22nd, 2013

Do you trust Target.com? Have you ever read this New York Times article? http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html

Date of experience: February 22, 2013

Thumbnail of user tg129
Indiana
1 review
1 helpful vote
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May 22nd, 2020

Went to Target Liquor in Waconia, Asked the sales rep how much wine they had of the Roots Cab, she was so polite and professional and after scanning a bottle she told me they had 76 bottles (6.3 cases), I asked her if I could get 3 cases, I drove 40 miles to get there and like that (because of stay at home orders i want to limit visits), she was polite and said yes, she went into the back and out came another sales rep and she told me that she would only sell one case because she does not want to run out over the weekend, I said I understand, please is there any chance I could get 2 cases because I drove 40 miles because I live in central MN and not very polite she said NO and turned away, I said I would get one case, as I was completing the sale she told me I need to call in if I want more than a case and that's the only way it could work. Said ok, I left and went 11 more miles to the Chaska Target, when I went into the store I was greeted by wonderful customer service and I asked if I could get 2 cases of Roots Cab, she said with a nice smile sure and helped me box up 2 cases and was so caring and easy to work with... I guess my suggestion is to go 11 miles more for great customer service in Chaska. In today's world and understanding some people want to limit store visits, customer service is so important

Date of experience: May 22, 2020

Thumbnail of user daveh631
Illinois
3 reviews
4 helpful votes
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March 5th, 2022

I used to love Target. No more. I purchased smart TV on Target.com to pickup at my local store on Thursday night with the intention of picking it up on Friday. It showed as being in stock, and was on sale. Shortly after making the purchase, I received a message saying the TV was no longer available for store pickup, and that I should select one of the other available options. Those were:
*Pickup at another store - Which sent me back to my local store, indicating the TV was in stock.
*Shipping - Which said it would not ship to my address.
*Another Item - The EXACT SAME TV, but at FULL PRICE, not the sales price! (Note: This option becomes even more baffling as the situation plays out!)

I called the store manager to complain about my experience and ask for the smart TV at the sales price. She checked their inventory and explained the online inventory was in error and different from their store inventory. Unless I wanted to purchase the floor display model - I did not - she did not have the TV to sell me. She offered to see if it would come on the expected Friday or Saturday deliveries or to work with me on the price of a different TV. I said that we could see if it would arrive. As an aside, I was upset to learn that a store manager can't adjust the order to get an item in order when a customer has been mistreated. Ridiculous! Of course, the TV did not arrive with the deliveries on either day.

On Saturday, I called Target.com customer service. They were unable to locate the smart TV anywhere within the Target system in order to send it to me. So Target sold me a smart TV, but wouldn't actually allow me to purchase and take ownership of said TV. Thanks, Target! As I explained to both the store manager and the customer service representatives, I can't stand Walmart. However, within 2 minutes on their website - and no hassle whatsoever - I purchased the smart TV that I wanted, and they confirmed they are preparing to ship it to me. I hate that Target's comedy of errors in this situation has made Walmart look good. Sure, Target is sending me a small gift card for my inconvenience... but I can't use it toward the TV they sold to me, but won't actually allow me to have.

Date of experience: March 5, 2022

Thumbnail of user catherineh98
Singapore
2 reviews
0 helpful votes
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March 9th, 2018

My fav store to buy kids`s clothes. Wide varities and deals what makes me go always with target! My Target always perfect :)

Date of experience: March 9, 2018

Thumbnail of user katherinew99
Maryland
7 reviews
40 helpful votes
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September 23rd, 2019

F U TARGET!

DO NOT BUY OR SHOP AT TARGET! target.com cancels all customers orders for no reason, even if you select ship to store, order pickup, or ship to home, they still cancel your order for no dam reason. They love cancelling everyone's order for no reason. And my credit card info and address info is all correct and verified, and there is no reason for them to cancel my order when I select ship to store and order pickup or ship to my home address. Target does not care about it's customers or it's customer service. No wonder they have such rude mean nasty attitude employees working at their stores and at their online customer service dept. Target gonna go out of business for cancelling everyone's order for no reason. Nobody can order online from target because they cancel everyone's orders for no reason.

BY THE WAY, DO NOT BELIEVE ANY TARGET.COM REVIEWS YOU SEE ON ANY ITEM ON TARGET.COM BECAUSE THEY'RE ALL FAKE REVIEWS JUST WTITTEN BY TARGET EMPLOYEES!

Any reviews on target.com items are nothing but fake reviews by bots and target employees, not by actual people.

And target.com falsely advertises their clothing items and other items as "unavailable" that's a lie because there are no reviews of the items and no customer pictures of anyone owning item because nobody bought item and target post fake reviews of their items, reviews written by bots and target employees.

By the way, IGNORE ALL THE FAKE REVIEWS SAYING THEY LOVE TARGET BECAUSE THEY ARE ALL NOTHING BUT FAKE PHONY LYING REVIEWS JUST WRITTEN BY TARGET EMPLOYEES AND BOTS, NEVER BY REAL PEOPLE!

Date of experience: September 23, 2019

Thumbnail of user kenr57
Georgia
11 reviews
21 helpful votes
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December 22nd, 2016

They have a lot of products, probably not the SKU that Walmart does, but they have much friendlier employees and actually add cashiers, when needed, which Walmart does not.

Date of experience: December 22, 2016

Thumbnail of user vans33
Florida
7 reviews
2 helpful votes
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November 20th, 2016

Target could update their site a bit
And it would be better

But with such a good selection and great prices
I really still love it

Date of experience: November 20, 2016

Thumbnail of user simrahm
New Jersey
10 reviews
9 helpful votes
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March 29th, 2016

This was the first store that I visited when I came to the US. It has by far been the best place that I have come to.

Date of experience: March 28, 2016

Thumbnail of user ayrobad
Maryland
5 reviews
7 helpful votes
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December 27th, 2016

Customer and gift recipient loves this item it fits real and looks really pretty couldn't resist it got it for someone as birthday gift #tulip

Date of experience: December 27, 2016

Thumbnail of user heatherl174
Kansas
21 reviews
18 helpful votes
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July 30th, 2018

Love all their styles of clothes. But the are kind of pricy. Got a nice swimming suit there. The have a nice and clean store.

Date of experience: July 30, 2018

Thumbnail of user stevez11
Netherlands
5 reviews
54 helpful votes
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February 16th, 2016

Great service, Fast Shipping and great product. The Ventilator Remote is the perfect companion to the Ventilator and makes it much more versatile!

Date of experience: February 16, 2016

Thumbnail of user annap1028
Texas
3 reviews
1 helpful vote
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December 11th, 2021

Everytime I order I get my items. The items are well made and aren't broken when showing up at my house!

Service
Value
Shipping
Returns
Quality

Date of experience: December 10, 2021

Thumbnail of user jessicas33
California
1 review
2 helpful votes
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August 4th, 2013

Target.com is horrible.
1. Purchased an egiftcard on their site which didnt work. When I called they said the egiftcards could only be used online (not true), then they stated the ecard was canceled by the purchaser because it was stolen (not true), finally got the stupid giftcard to work by signing up for the target app and for their egiftcard program only to have the app crash every time I try to retrieve the giftcards.
2. Had my baby register on target.com. Did not have receipts with every gift purchased and was told at the store the items couldnt be returned at the store or online without the original receipt (not true). After HOURS calling their online customer service we found out all that needed to be done was to print out my original registry list.
3. Ordered items on their website. The post office couldnt deliver (I dont know why) and I was told I had to call target.com to get the items retrieved. Target.com refused to help and told me to call the USPS 1-800 number. They wouldnt call for me, tell me what I was suppose to tell USPS, or explain how this would help the situation since USPS would release the items to me without target.com's approval.
4. Emailed *******@target.com multiple times about all of these problem with no help. All they will do is reiterate your problem back to you without any solution. When I told them this didnt help and all they were doing was reiterating what I just told them, they stopped responding to my emails.

DONT USE TARGET.COM!

Date of experience: May 30, 2013

Thumbnail of user leslief529
Ohio
1 review
1 helpful vote
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November 22nd, 2022

Please please please come to piqua ohio target we Desperately need you we really only have walmart. And they suck miss target so much

Tip for consumers:
Target is just a great store love and miss them

Products used:
All

Service
Value
Quality

Date of experience: November 22, 2022

Thumbnail of user juliag319
Arizona
1 review
3 helpful votes
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October 23rd, 2021

I am a 67 year old resident of Prescott Valley. While riding a cart, (I cannot lift or push more than 10 lbs, but I walk just fine) and talking to a friend on my phone, shopping in the Prescott Target, I tried to maneuver the cart around a display, and it got hung up. A young female employee came to (I THOUGHT) assist me. As she worried about the display rather than me, I got myself untangled. As I rode off, she said, " Maybe you should get off your phone and use both hands and that wouldn't happen." I stopped, and asked her to repeat what she said. She did. I informed her that it is not her place to scold me for talking on the phone. My friend on the phone asked what was happening, and I told her an employee was "... $#*!ing at me about being on my phone." Twenty five minutes later I was approached by a "manager" named Mike. He told me that he understood there had been an "altercation" between me and an employee. I was accused of swearing at his employee and I was told to leave the store. Poor little thing... Had to actually do some work rearranging a display that got mussed, and someone hurt her little feelings, so she ran to a manager. So in this literal ghost town of a store, I left my cart and walked out. The manager's first mistake was thinking I am a little old lady he can push around. I pushed back with a tongue lashing he won't soon forget. But he thought he was a big man by throwing an elderly woman out of the store. Since this happened to me, I have met 3 other people who were abused by Target management in various ways, who told me they stopped shopping there. This entire situation should never have happened. Customer service is a thing of the past at Target. And soon, there will be no customers left to abuse, and another company who thinks the employee is always right, not the customer, will bite the dust.

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2021

Thumbnail of user tracye1
Kansas
68 reviews
176 helpful votes
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October 12th, 2011

Overall, I really like Target the store. It is where I prefer to do my home/book/cleaning/toy etc. shopping. The prices are reasonable and the selection quite large and diverse. The stores are well laid out, look good and you don't feel like your in a discount-building.

That being said, one thing the_stores_ need to fix is their supposed price matching. It is advertised in huge banners that they will match any ad price (and you have to bring the ad). Ok, bringing the ad is easy. I have_never_ had Target actually honor this policy. What it doesn't state is that the ad cannot have a quantity limit, date limit, be a 'special 'buy' -- there is always *something* that prevents them from actually matching a price. POOR service and misleading advertising especially when other stores WILL match the same ad.

The website is ok. Lots and lots of stuff but the search engine needs work. You get hundreds of results that don't match the search criteria. I especially hate having to search multiple areas for the same stuff: I shouldn't have to go search KIds and Games and Leisure and Clearance to find some puzzles!

But, the on line clearance items are amazing! WOW on the bargains.

I do like the wedding registry on Target.com but think that if I'm buying off the registry it should be sent to the bride/broom for free. I only buy items that are shipped free or I go to another store that ships wedding gifts without charging me. I also wish ALL the items in the registry were available for purchase through the website. If I/gift-givers don't have a Target in our town, I can't give those items. Frustrating.

Lots of good, some bad, hence the 3 out of 5.

Date of experience: October 12, 2011

Thumbnail of user bridgetb12
Florida
5 reviews
10 helpful votes
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May 5th, 2016

And on their website you can get great promotions and sales that often aren't available in store with in store pickup available.

Date of experience: May 4, 2016

Thumbnail of user donnal80
New Jersey
7 reviews
1 helpful vote
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April 23rd, 2016

Love the deals I get here. I love that I can use manufacture coupons with Target coupons, cartwheel and my card. I save alot here

Date of experience: April 22, 2016

Thumbnail of user stacyz2
California
2 reviews
3 helpful votes
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December 24th, 2015

I bought a pair of jeans for my bday. They told me it would arrive days before my bday. However it took an extra week ughh

Date of experience: December 24, 2015

Thumbnail of user kymberlyd
Maryland
2 reviews
0 helpful votes
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September 24th, 2015

Go in for one thing... end up spending $200 or more. ALWAYS! Never disappointed, LOVE how much Target's Corp. loves to help KIDS!

Date of experience: September 23, 2015

Thumbnail of user chardab
Georgia
10 reviews
0 helpful votes
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January 29th, 2015

Love my Red card and knowing that I am helping give back to my local school and getting the 5% off everything I purchase.

Date of experience: January 29, 2015

Thumbnail of user dellj8
Kentucky
1 review
1 helpful vote
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March 4th, 2022

On January 31 i purchased an iPad 10.2-inch Wi-Fi 64GB (2021 Model) – Space Gray for my mother. On, Thursday, February 3,2022, I received a package but to my surprise when I opened the package it did not contain a $349.79 iPad, but a $4.79 jar of Tostitos Medium Salsa Con Queso. I, immediately called Target customer care and their response is that since the deliver was successful there is nothing they can do and to reach out to the credit card company, after I had sent them pictures of the box and its contents. There also was no packing label in the box. I filed a formal complaint with Target. I did call the credit card company and they credited the account pending an investigation with Target. On 2-4-2022 I mailed a letter to the CEO and never heard anything from him. Somewhere around 2-8-2022 I received the refund from the credit card company. On 3-1-2022 I received a letter from the credit card company stating that because Target considers the delivery to be successful they would be charging me for the iPad (the jar of Tostitos). I called Target again on 3-1-2022 and was told by a rep that they would refund my money in 24 hours. On 3-3-2022 I receive an email stating that because the delivery was successful I would not be receiving a refund. I called Target to file a formal complaint and explained that I did receive a package, but it did not contain what I ordered and to voice my extreme disappointment that not even the CEO felt it necessary to give me a call back. I filed another complaint and on 3-4-2022 I received a letter from the Executive Team at Target saying that because the delivery was successful there was nothing that they could do and that in their minds the case is closed. Customer Service is not a hallmark at Target and they apparently learn it from their top executives. I've shopped at Target for over 30 years and will never step foot in another store or go to their website ever again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2022

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