• Bookmark

    Target

Target

Is this your business?
Write a Review

Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 4th among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 17.9%
Positive
5
Neutral
2
Negative
21
View ratings trends
68
See all photos
How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
See positive reviews
Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
See critical reviews

Reviews (1,739)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user spw
Florida
21 reviews
3 helpful votes
  • Send Message
July 9th, 2017

Always my favorite for shopping. They have anything and everything available. Fast and accurate ordering, shipping and quality. The actual stores are always so clean and not overcrowded like other department stores.

Date of experience: July 7, 2017

Thumbnail of user lynnej4
Pennsylvania
3 reviews
2 helpful votes
  • Send Message
December 20th, 2016

My order from Target was lost, which I found out 5 days before Christmas. Target said they would issue a refund in the form of a eGiftcard. I used PayPal, which I love, as my form of payment when I placed the order. I was told there was nothing that could be done other than giving me the eGiftcard. As wonderful as PayPal is, don't use it when ordering from Target online. You won't get your money back. You will be stuck with a Target gift card. Since I don't plan on shopping there again, I don't know what good a Target gift card is to me now. I have never had such an unpleasant online shopping experience.

Date of experience: December 20, 2016

Thumbnail of user caroljamesd
Oklahoma
5 reviews
6 helpful votes
  • Send Message
February 20th, 2017

Love the merchandise selection, quality and prices. They have such a great selection of makeup, perfume and hair products. So thankful we now have one to shop locally. I love to shop online too though.

Date of experience: February 20, 2017

Thumbnail of user bgw2
Oregon
5 reviews
2 helpful votes
  • Send Message
August 27th, 2017

I don't purchase as much from Target, but what I have ordered was shipped in a timely manner. I'm actually spoiled to Prime Membership. We have a local Target, but probably not as big as the Super Targets. I do have the option of returning things to the local Target, just in case things didn't work out.

Date of experience: August 27, 2017

Thumbnail of user alishac8
Alabama
8 reviews
3 helpful votes
  • Send Message
December 6th, 2016

I honestly have to say this review is not about product, but about the company. Getting into a political war when you are in retail, is just bad business and unprofessional. I will NOT shop with Target after their ugly 5 mins of fame. SORRY not SORRY!

Date of experience: December 6, 2016

Thumbnail of user richardb875
Pennsylvania
1 review
2 helpful votes
  • Send Message
November 23rd, 2018

I drove 60 miles for a tv that showed on their web site to be available ( in stock) but to my surprise when I arrived at the store they had none... whoever is responsible for their web site should be fired. This is target in selinsgrove pa... very disappointed!

Date of experience: November 23, 2018

Thumbnail of user jasminec451
Washington
3 reviews
3 helpful votes
  • Send Message
June 3rd, 2023

I'm doing my best to minimize my carbon footprint, so I decided to switch to compostable trash bags. Got the GoGreen ones from Target online. Honestly, the shortest product review ever: they're great, the ordering was simple, and they arrived in two days. Good job, GoGreen.

Products used:
GoGreen compostable trash bags

Service
Value
Shipping

Date of experience: June 2, 2023

Thumbnail of user betsyb39
Minnesota
5 reviews
2 helpful votes
  • Send Message
August 20th, 2018

I love Target! My biggest complaint about Target is that I spend way too much time there! I walk in for one thing and I end up spending a few hours and come out with a cart full of things (that I probably did not need). LOVE Target!

Date of experience: August 19, 2018

Thumbnail of user kimt10
California
9 reviews
29 helpful votes
  • Send Message
September 27th, 2012

I like to shop at Target too much. Is so much better than when I going to Walmart. Target have button and they are there to help in less than a minute and with a good attitude. Stores are clean and no long lines and messy and bad attitude workers like Walmart.

Target is my favorite.

Date of experience: September 27, 2012

Thumbnail of user michaele112
Texas
7 reviews
2 helpful votes
  • Send Message
May 22nd, 2017

Every time I go to Target I am impressed with the quality of the items, the cleanliness of the stores, and especially the superior service offered by all employees. I can never remember any employee without a "customer service priority." Everyone who works at the Target store I frequent should be commended. Shertz/Selma, TX.

Date of experience: May 22, 2017

Thumbnail of user davide1846
North Carolina
1 review
1 helpful vote
  • Send Message
December 29th, 2021

The only reason I went into Target was because my son had a $20 gift card. I bought him a movie that was $10 more than at Walmart/Amazon, which should have been $4 with gift card. 1-800 number said it was $20 with no transys and cashier said there was nothing on it. I ended up paying over price for a movie, not to disappoint my son. I called 1-800 number and spoke to someone I could barely understand, he forward me to fraud and all I heard was the sound of a hurricane for a minute. I went back to 1-800 number and my balance was zero all of a sudden. In my opinion is that Target is taking your money and not putting it on gift card and it's your job to prove you didn't use it.

Service
Value

Date of experience: December 29, 2021

Thumbnail of user javiera135
North Carolina
3 reviews
0 helpful votes
  • Send Message
October 29th, 2021
Verified purchase

Target takes 5 days to prepare and ship my order. Their policy says 3 days to prepare and send a product and I have been waiting for 5 business days for them to send it and they have not sent my product yet.
It is not the first time it has happened to me, it has already been 3 times and the two previous times they promised to give me a discount on my next purchase and I NEVER received this discount.

Service
Value
Shipping
Quality

Date of experience: October 29, 2021

Thumbnail of user denisep26
GB
10 reviews
30 helpful votes
  • Send Message
October 26th, 2015

I only recently decided to shop at the food store in Targets because I had been told the produce was expensive & not that good.

That information was so wrong. There is an extensive range of fresh fruit, better than any other stores I shopped in & the fresh meat & fish was of really good quality. I love to cook so I now adore this shop. The Chicken kievs are particularly nice.

Try the fruit & vegetables there is everything you need & its is on display looking so eatable.

Date of experience: October 26, 2015

Thumbnail of user artg60
California
1 review
0 helpful votes
  • Send Message
December 20th, 2021

Took a check for $1397. 00 to target to pay my account off. Ten days later they take $ 50.00 out of my account that I setup with auto pay. I called to find out what happened with the check of 1397 and I was told that they had trouble on there end and could not process the check. I asked what happened with the check? Was told that it was returned. I asked who did you send it to? The person that made it out. I asked who might that be? He said I don't know. I asked where is the check at? He said that it was destroyed. WHAT? I asked why didn't you inform me as to what was going on? He would not answer me. Call corporate office and was put on hold. No one ever answered. I will never shop or set foot in TARGET ever again.

Date of experience: December 20, 2021

Thumbnail of user sydneyp46
Georgia
4 reviews
4 helpful votes
  • Send Message
September 30th, 2019

They do not know how to do anything. I needed to delete my account because I realized I had two accounts open. So I wanted to use the email address from the original account on the second account because I no longer had access to the email address listed on the second account. Apparently they can't change your account settings via mobile phone number (so why do we even have it listed on there?), it can only be changed via email... which I no longer have access to. So there is no way for me to change my email settings on this account and the first person I spoke with didn't even understand my issue and made it so that I can't use the good email account with ANY target business. They were just all around trash and it is not the first time I've had an issue with them.

Date of experience: September 30, 2019

Thumbnail of user cindim9
Arizona
2 reviews
1 helpful vote
  • Send Message
August 18th, 2017

I bought pajamas and bathing suite for my grandkids several different times and the product they received was exactly as expected, was delivered on time and Target kept me posted all the way through the process. The best part is that if they didn't fit or the parents didn't like them they could be returned to the store. Of course they never did because the product was as good or better than the picture on the computer screen! Nice to have reliable, consistent service. Thank you Target!

Date of experience: August 17, 2017

Thumbnail of user randyb979
Pennsylvania
1 review
1 helpful vote
  • Send Message
March 7th, 2023

Don't fall for commercials that say you are protected against Fraudalent charges. I liked it better when Target cards were not credit cards, they were just Target purchases period. I allowed them to switch to the Mastercard and last summer, in a one week period I had 6 strange charges on my credit card for services coming out of Nevada I never requested. I informed Target of these criminal acts, all totalling almost 600 dollars, gave them written details and finally in Jan of this year, they only credited me back one of the six charges. Bad customer service. When I pay off all this, I will cancel my RedCard.

Products used:
All

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2023

Thumbnail of user tiannah
Australia
7 reviews
0 helpful votes
  • Send Message
January 18th, 2021

I love target clothing but there are a few problems that I have with the store. One the gap between children's and adults clothing sizes is too big. It is too hard to find clothing for teens as the kids clothing is too small and childish, but the adults clothing is too large. Also the swimwear from this store wears and tears very easily.

Date of experience: December 20, 2016

Thumbnail of user lm70
Wisconsin
17 reviews
27 helpful votes
  • Send Message
February 29th, 2016

I bought a big ticket item online from target, and was happy with the product and the service. They do have some really good sales, I used to buy a lot more from this store but have gotten to the point where I have to shop at a store that's going to give me the best price for a product, even if I have to travel for it and it is not at Target.

Date of experience: February 29, 2016

Thumbnail of user patriciad45
Oklahoma
3 reviews
0 helpful votes
  • Send Message
August 27th, 2015

I have made many purchases from this site and have never been disappointed. I recommend this site to my friends and, to anyone that asks for a good place to shop online. The merchandise is of good quality and, you can't beat the prices..

Date of experience: August 27, 2015

Thumbnail of user triciat7
New York
3 reviews
11 helpful votes
  • Send Message
July 26th, 2016

Disgusting that they think they need to make a Political Statement and contribute to the terrible idea that if a man thinks he is a woman then he can use the Women's bathroom. They are contributing the delinquency and destruction of our society. Horrible!

Date of experience: July 26, 2016

Thumbnail of user stephanyt
Arizona
21 reviews
18 helpful votes
  • Send Message
August 20th, 2016

I like going to Target to see what new things they have and with the little food place they have, I now get to enjoy some food while I am there as well. I love the way Target is organized, but prices are a little high.

Date of experience: August 18, 2016

Thumbnail of user cavinp
Pennsylvania
13 reviews
231 helpful votes
  • Send Message
February 1st, 2016

Other than the high prices, the stores are clean and the service is good. Just avoid Walmart and you'll stay sane, Target is worth paying a little more to shop at but if you need a lot of things, avoid Target because of the high prices.

Date of experience: February 1, 2016

Thumbnail of user carolm2520
Idaho
1 review
1 helpful vote
  • Send Message
May 14th, 2022

You people are disgusting skin bags. Why would you try and make boys girls and girls boys. Girls underwear for boys so they can tuck their privates in? Shirts with added pads for little boys so they look like they have breasts? My whole crew is done with you. I hope people wake up and bankrupt your nasty tails.

Date of experience: May 14, 2022

Thumbnail of user nicka84
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 6th, 2017

I just drive an hour to go to your cranberry pa store to purchase an item that I know was in stock sitter yi a manager confirming it for me. This was an item exclusive to your store and when I arrive I am told we don't have it from an employee. Then hear the same employee joke saying "how these purple are idiots and I just hide them or have friend but them and sell them online". That is scalping and according to your policies an offense resulting in termination. You should be ashamed and I understand that you probably don't even care about one person or that target is rated poorly across the internet, but maybe you should.

Date of experience: November 6, 2017

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Free two-day shipping for hundreds of thousands of items on orders of $35+ or free same-day store pick-up, plus free and easy returns. Save 5% every day with your Target REDcard.

How do I know I can trust these reviews about Target?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Target?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business