• Bookmark

    Target

Target

Is this your business?
Write a Review

Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
View ratings trends
68
See all photos
How would you rate Target?
Top Positive Review

“Target”

Dee C.
3/29/24

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Date of experience: 3/28/24
See positive reviews
Top Critical Review

“Reading that Target missed it's 'mark' on sales - not surprised”

Gin L.
11/20/24

I was an avid Target fan years ago when they sold brands that people actually liked and wanted to wear. Then for some reason, who ever they have as buyers lately, are totally missing the mark, esp on clothing. I never see anyone looking (or buying) their clothes these days. I only buy here for my 5% off w/Red card purchases on certain items. Have no idea if they can 'recoup' as they've been 'in the dumps' now for years imo.

Date of experience: 11/20/24
See critical reviews

Reviews (1,739)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) target store (61) love target (107) delivery date (12)
Thumbnail of user stephanieh41
Alabama
9 reviews
43 helpful votes
  • Send Message
February 3rd, 2015

Besides great fashion, home goods, and groceries, they have the best and easiest returns than any other store! You don't even have to have your receipt!

Date of experience: February 3, 2015

Thumbnail of user kelseyn48
Ohio
2 reviews
1 helpful vote
  • Send Message
December 17th, 2021

Has an excellent assortment of fridge/freezer items usually on sale. Other Targets in close vicinity do not have a variety of fridge/freezer items, if at all.

Tip for consumers:
Not all Targets have fridge/freezer items available.

Products used:
Fridge/Freezer items at the Medina store.

Date of experience: December 17, 2021

Thumbnail of user barbh21
Indiana
2 reviews
2 helpful votes
  • Send Message
April 28th, 2018

I will not return to Target until they stop letting men into ladies dressing rooms and restrooms. This is unforgivable, reprehensibe and uncivilized--and dangerous.

Date of experience: April 28, 2018

Thumbnail of user ronaldt44
Canada
1 review
0 helpful votes
  • Send Message
June 13th, 2017

I ordered a playstation for my son's birthday, order never arrived. Called target mabye 4 times, they told me they would investigate and refund me. I then was greeted by a email today stating that they cannot refund me. This is the worst customer service I've ever spoken to. This is so unacceptable and wrong on so many levels and I'm truly upset. Now I have $400 down the drain for an order I DID NOT RECIEVE. DONT ORDER FROM THESE PEOPLE, go with another retail store who cares about the company

Tip for consumers:
Just don't even use it

Service
Value
Shipping
Returns
Quality

Date of experience: June 13, 2017

Thumbnail of user justinc51
Texas
4 reviews
2 helpful votes
  • Send Message
June 3rd, 2015

I go to Hawaii on occasion so I ordered some sleeping bags and TWO tent from Target. Doing business was quick and easy. However shipping to my wife took nearly twice as long as claimed in ETA.

Date of experience: June 2, 2015

Thumbnail of user sheikhamirbinsultan
Mississippi
2 reviews
0 helpful votes
  • Send Message
August 22nd, 2022

Adam Rippetoe Adam. Securty, target, Talk to me or leave the store? Mckineny Texas

Body:

#Discrimaition,

And #bully behavior at Target, 121 W McKinney store. ( Texas, McKinney US)

#Adam Rippetoe has been reported many times to store manager Rob Scholer who is never available or returns calls. He has ignored on reports filed on July 14 3 times.

Agencies have been informed. Target has not taken any action.

I found out that the costumer service based out of Phillipines or South America forget to send the report filed. I check few days ago and they apologized. A case was filed with target and police department also. Adam hates people of color.

#targetmickinneysw.

Tip for consumers:
Be cautious from Adam Rippetoe, he is a racist who would insult you if you are a person of color. He may even. Ask you to leave the store

MANAGEMENT IS NOT DOING ANYTHING

Products used:
Coffee maker

Service
Value
Quality

Date of experience: August 22, 2022

Thumbnail of user robertm7896
Alaska
1 review
0 helpful votes
  • Send Message
March 31st, 2023

So I have a gift card from Target for $150 I received at a Christmas Gift Exchange at work. As I scratched off the part on the back of the card so I could use it I accidently scratched too hard and partially scratched off the pin number. Called Target and tried to explain what had happened, I was encouraged that they could access the card and see that it had of course not been used but then they said the only thing they could do was to replace the card...ok that will work even though it would delay the purchase I wanted to make I was ok with it. Then she told me the deal breaker "sir we can only process this replacement card if you can provide the reciept" I AGAIN explained how I aquired the card, you know AS A GIFT! There is NO reciept. "I'm sorry sir I cannot process the replacement without a reciept" So basically I just provided some Target employees a pretty nice lunch...ON ME! You're NOT welcome!

Date of experience: March 31, 2023

Thumbnail of user trarab
Georgia
1 review
0 helpful votes
  • Send Message
December 9th, 2021

I ordered some Air pods from Target.
When the item came to my residence the box was open by Federal Express and my items was stolen. When I called target to report the matter they sent an email days later and said they will not replace the item or refund my money back. I will never do business with AGAIN WITH TARGET! POOR CUSTOMER SERVICE THE PERSON WAS DRY NOT CONCERNED. I CALLED AND THE PERSON SAID I COULD ONLY EMAIL THE CORPORATE OFFICE AND I COULDN'T TALK TO ANYONE. SO IM SUPPOSED TO GO WITHOUT MY ITEM AND NO REFUND! IF I COULD RATE TARGET A ZERO I WOULD.

Service

Date of experience: December 9, 2021

Thumbnail of user cb136
California
5 reviews
12 helpful votes
  • Send Message
June 3rd, 2017

Target is a great way to shop online. The products are always high quality and good prices. The items ship quickly and without errors. I have had 100% great experiences with Target online.

Date of experience: June 3, 2017

Thumbnail of user akaiaj
New Mexico
1 review
1 helpful vote
  • Send Message
April 24th, 2014

I purchased an item, making sure it was going to send to my current address and when I went to track it a few days later, it had it going to an old address that isn't even on file anymore. I called customer service and all they could tell me was that they would give me a refund or I can call Fedex and have it re-routed. So of course I was pissed because I was going to have to pay extra shipping charges to have it re-routed, but I did not want to wait 7-10 days for my refund only to have to order it again. So I called Fedex and what do they tell me? I have to call Target because they cannot re-route the package for me! I absolutely hate Target now because of this horrible experience I have had with them. How can they ship it to the wrong address when my default address that I have on file is the current address? I specifically checked and double checked to make sure my order was correct before placing it. So none of this was consumer error. It was a system error that is now going to inconvenience me from getting my package on time and having to deal with a headache of simply just placing an online order. Not to mention not knowing if my registry items were sent to the right address! I HATE TARGET

Date of experience: April 24, 2014

Thumbnail of user josephb2107
New York
1 review
0 helpful votes
  • Send Message
February 4th, 2022

Call about a discount on a damaged item received to accommodate time taken off work. NO was the answer and to pick up the item I will need to be home. SO dissatisfied

Service
Value
Shipping
Returns
Quality

Date of experience: February 4, 2022

Thumbnail of user grovec1
Pennsylvania
5 reviews
1 helpful vote
  • Send Message
May 12th, 2021

It is nice and i would like to say my two fav shopping online or there is target and amazon they are very helpful but amazon is better go get an amazon account

Date of experience: May 11, 2021

Thumbnail of user melanier33
Virginia
11 reviews
6 helpful votes
  • Send Message
January 9th, 2017

Without a car carrying stuff home on the bus is a pain in the u know what! Target sells tons of stuff with free shipping - what a great deal. My back thanks you@@

Date of experience: January 9, 2017

Thumbnail of user gin1
New York
1 review
1 helpful vote
  • Send Message
July 16th, 2018

Target used to be a great place to shop. The prices used to be very competitive, not anymore. Too expensive for the quality. They changed the layout of the clothing & accessories departments and they are a disaster. Always a mess, and very unorganized. There are some handbags in the handbag section, then some in parts of the clothing section & then more back in the luggage section. Horrible when you are looking for something specific and don't have the time or desire to walk through every inch of the store like a scavenger hunt! And the children's clothes... hideous. That "Art School" label is awful. Really ugly & the fit is bizarre. Nothing good for young teens that do not fit in the junior clothing, everything is geared very young. And the cartwheel app is a pain to use. You can't get any wifi connection in most of the store so you can't even use it! It's a pain in the neck to have to scan all my own items anyway, just put the stuff on sale for everyone and stop wasting everyone's time.

Date of experience: July 16, 2018

Thumbnail of user dianeb113
Arizona
6 reviews
28 helpful votes
  • Send Message
February 7th, 2017

I can always find what I need at low prices and free shipping when I spend $25! How great is this? I don't have a vehicle so this is a wonderful way for me to shop.

Date of experience: February 7, 2017

Thumbnail of user aricj1
Illinois
6 reviews
4 helpful votes
  • Send Message
May 8th, 2017

Every once in a while they are out of stock on items I want, but for the most part they are good with stocking and usually have a good inventory of items. Pricing isn't too bad.

Date of experience: May 8, 2017

Thumbnail of user jamesg4160
Utah
1 review
0 helpful votes
  • Send Message
December 20th, 2022

Waited to pick up an oder at Walmart 5 hours after it was supposed to be ready. They never pulled it till the next day then get an email they sold the product to someone else.

Products used:
Target sucks balls

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2022

Thumbnail of user noelled1
Nevada
7 reviews
20 helpful votes
  • Send Message
July 14th, 2015

With the RedCard you get 5% off all purchases. Where there are markets you can actually go in and intend to just do some food shopping and leave with more food PLUS OTHER GOODS for the same price you would a more conventional supermarket.

Date of experience: July 14, 2015

Thumbnail of user estherg9
Illinois
13 reviews
8 helpful votes
  • Send Message
February 24th, 2015

I really like their prices, and that they price match. I have had the easiest time making a return. Super customer service, and great prices - you can't beat that!

Date of experience: February 24, 2015

Thumbnail of user jessicaw136
California
5 reviews
12 helpful votes
  • Send Message
March 24th, 2017

The food isn't of any higher quality than anywhere else and everything is expensive for no reason. The people are moderately nice and I guess the store is okay.

Date of experience: March 24, 2017

Thumbnail of user kristilthomson
Minnesota
1 review
1 helpful vote
  • Send Message
May 17th, 2023

Target brand is not comparable to other brands. Probably why you are now required to buy their brand only. That is all they carry in most items. Changed to Aldi, Cub, Lunds, Walmart.

Products used:
Groceries.

Service
Value
Returns
Quality

Date of experience: May 17, 2023

Thumbnail of user davids9102
New Jersey
1 review
0 helpful votes
  • Send Message
October 23rd, 2022

I purchased Cuisinart coffee grinder within 60 days ago and it stopped working. So i called the place that i purchased it from, Target. They are as difficult as can be with customer service. SAVE ALL YOUR RECEIPTS AS THEY WILL NOT HELP YOU IF YOU CANT FIND IT. So, one $60 purchase down the drain, BBY will always back up customers, and will shop for small appliances from them, from now on. Anybody in need in coffee grinder that does not work, wonder if they buy remanufactured items from vendors to save money. Good Luck

Tip for consumers:
dont shop there

Products used:
ALL

Service
Value
Returns
Quality

Date of experience: October 23, 2022

Thumbnail of user kw348
Virginia
2 reviews
0 helpful votes
  • Send Message
January 1st, 2020

I ordered a tv for store pick up within 2 hours on target.com. They instantly took my money out of my account. ONE hour later they said the item was unavailable for store pick up and tried to offer me to purchase a higher priced tv. NO I WILL NOT! I canceled my order. I was than told the release of my money will be off by Monday. I called target.com on just to find out they charged my card for the protection plan! So Target is going to bill me for an item that I don't even have! Are you for real?! I had to call 3 times to finally get a refund processed for that protection plans! When I ask about the refund for my tv, I was told I have to wait 14 business day. WHAT DO YOU MEAN! Target is stealing people's money for products they don't have to offer! This is the worst and they most unprofessional place I have ever made a purchase from and I will NEVER purchase from AGAIN! NEVER PURCHASE FROM THIS COMPANY IT IS A RIP OFF!

Date of experience: January 1, 2020

Thumbnail of user heatherc115
Pennsylvania
10 reviews
1 helpful vote
  • Send Message
September 28th, 2017

Better than most stores of its type, quite a lot of organic and natural products. My daughter has several skin issues and this has become her brick and mortar store of choice.

Date of experience: September 28, 2017

Thumbnail of user billiep4
Michigan
9 reviews
3 helpful votes
  • Send Message
September 13th, 2016

A store with food, clothing, home, electronics, and you name it. Very easy site to navigate and I have never had a problem with finding what I need to purchase and their gift registries rock!

Date of experience: September 12, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Free two-day shipping for hundreds of thousands of items on orders of $35+ or free same-day store pick-up, plus free and easy returns. Save 5% every day with your Target REDcard.

How do I know I can trust these reviews about Target?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Target?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business