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Target

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Overview

Target has a rating of 2.3 stars from 1,739 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 3rd among Department Store sites.

  • Service
    248
  • Value
    221
  • Shipping
    178
  • Returns
    165
  • Quality
    193
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
View ratings trends
68
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How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Date of experience: 3/21/24
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Top Critical Review

“Customer service”

michelle r.
12/13/24

I placed a order for pick up at the inver grove heights, mn location. Upon calling and wantng to be connected to guest services on a question. After being connected to this department there was no answer, the phone would ring and ring and then it would disconnect. I tried several times during the day and no answer. Upon speaking to my daughter she stated that they never answer their phone and she has tried many times in the past year to check on things and always no answer. Whats up with the customer service at this store.

Date of experience: 12/13/24
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Reviews (1,739)

Rating

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Reviews that mention popular keywords

customer service (272) gift card (86) credit card (47) love target (107) delivery date (12) target store (61)
Thumbnail of user sereneh2
Utah
1 review
0 helpful votes
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May 22nd, 2020

WORST REGISTRY EXPERIENCE OF MY LIFE! I am never purchasing anything from target again. I am still waiting for my "welcome kit" and it is the end of my pregnancy I am about to have my baby. I was on hold for two hours the other day trying to figure it out with them JUST TO GET HUNG UP ON WHILE ON HOLD! Everytime I try to get help I cannot reach anybody, get a response and waste SSOOOOOOO much time! The very few times I have been able to get ahold of anybody they say "Oh it should work?" They have pissed my friends and family off trying to purchase things off of my registry to get told "ThE aDdReSs Is InCoRrEcT" They have no right to say my address is wrong! How hard is it to put 4 freaking numbers on an address? "BuT tHe CoMpUtEr WoN't LeT uS sEnD iT" So be smarter than the computer? How are you all so incompetent? So now there is a ton of stuff I don't have that I need and my baby is going to be born any moment. They cancelled something I ordered didn't give me my money back and I am just DONE! Like at this point all I want is my freaking welcome kit but they can't get back to me on the phone or answer my emails? It has been months! Why is this so hard? So thank you for wasting all my time pissing me off and completely screwing me over. This review is going on every site, platform, social media possible and I WILL never shop at this trash place again. I would love to see y'all go out of business.

Date of experience: May 22, 2020

Thumbnail of user carmenv16
California
12 reviews
12 helpful votes
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January 4th, 2016

Love it. Smooth transaction and was able to find deals that are impossible to find in store due to availability

Date of experience: January 4, 2016

Thumbnail of user kimf21
Ohio
4 reviews
6 helpful votes
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December 1st, 2013

Love Target! They have the best prices. They have Black Friday lines down to a science. Not like Walmart's cluster on Black Friday!

Date of experience: December 1, 2013

Thumbnail of user garyd106
Pennsylvania
2 reviews
0 helpful votes
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December 20th, 2017

The company responds if you need customer service... If you have the Target red card, you receive free shipping and 5% as well.

Date of experience: December 19, 2017

Thumbnail of user cb98
Colorado
2 reviews
8 helpful votes
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November 3rd, 2015

Target is the one store that our family depends on to be able to buy everyday essentials. Compared to Walmart, Target is heaven!

Date of experience: November 3, 2015

Thumbnail of user nancyh99
New York
9 reviews
22 helpful votes
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April 22nd, 2016

I never had a problem with a return and I like the clothing line they have. Clothing holds up and lasts. I am always looking to see what they have.

Date of experience: April 22, 2016

Thumbnail of user dw721
New Jersey
1 review
1 helpful vote
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May 26th, 2023

This is unacceptable. Everybody should boycott this company is everything against families and indoctrination of children

Date of experience: May 26, 2023

Thumbnail of user donnak18
North Carolina
1 review
1 helpful vote
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December 25th, 2014

I ordered specific presents for my two grandchildren from Target.com online. I ordered them over a week before Christmas, and chose the shipping option that would enable them to be delivered by 12/22. When they didn't come by 12/22, I checked online and found a tracking number that said they were shipped and would be delivered between 12/23-12/24. I was worried when they did not arrive on 12/23. Today is 12/24. Because these are presents my grandchildren specifically asked for, and were expecting (they are 5 year old twins), we didn't go to church and waited at home expecting the package to be delivered. By 6pm when they had not arrived, I looked again at the tracking. It said that at 10:30am the package was transferred to the us post office for delivery. I called the post office. I was told, "sorry, but we get those on a pallet and they would not be sorted until the next business day which is 12/16, and then not delivered until the next business day which is Monday, 12/29. I will NEVER order from Target again. EVERY order I placed with Amazon.com was delivered exactly when they said it would be by the carrier they said it would be delivered by. This is deplorable, and VERY disappointing for my sweet Grandchildren that only asked for these simple toys for Christmas. Shame on you Target for these shipping practices. I just spoke with the UPS delivery person about this - he just delivered something to our house that was not Christmas related but ordered from Amazon.com 2 days ago, and he said it is up to the shipper to authorize those UPS boxes to be transferred to the post office, so it totally your fault, Target. You have lost my order business and I hope a lot more folks wise-up to your practices. You could learn from Amazon.com.

Tip for consumers:
I ordered specific presents for my two grandchildren from Target.com online. I ordered them over a week before Christmas, and chose the shipping option that would enable them to be delivered by 12/22. When they didn't come by 12/22, I checked online and found a tracking number that said they were shipped and would be delivered between 12/23-12/24. I was worried when they did not arrive on 12/23. Today is 12/24. Because these are presents my grandchildren specifically asked for, and were exp

Service
Shipping

Date of experience: December 24, 2014

Thumbnail of user meaghano90830
New York
1 review
0 helpful votes
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March 30th, 2023

Target is so amazing. My 4 year old got their favorite toys! Walmart didn't have my child's favorite toys.

Date of experience: March 29, 2023

Thumbnail of user roberts246
California
2 reviews
4 helpful votes
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May 14th, 2015

I worked at the checkout counter for a while, and it was a nice experience. The pay and work environment was fine.

Date of experience: May 14, 2015

Thumbnail of user ronaka1
Nepal
2 reviews
0 helpful votes
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August 10th, 2019

It is excellent i like to buy many baby products and you should try it to buy
It wont dissatisfied you by any means

Date of experience: August 8, 2019

Thumbnail of user gracec50
3 reviews
6 helpful votes
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October 3rd, 2015

When i got my order on time. I was amazed, because i was not expected this at all as other online services do not deliver order on time

Date of experience: October 3, 2015

Thumbnail of user lorib96
New Hampshire
9 reviews
2 helpful votes
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March 15th, 2017

I always have an Awesome Experience Shopping at Target! Styles are Awesome. Prices are Great too. I always find something there I really like there!

Date of experience: March 15, 2017

Thumbnail of user trudys4
Arizona
16 reviews
13 helpful votes
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November 1st, 2016

I like Target but they are much more expensive on most products than Walmart. Target is cleaner, but more expensive.

Date of experience: October 30, 2016

Thumbnail of user samuelw18
Texas
3 reviews
19 helpful votes
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September 10th, 2015

I found this site very useful and their support staff is very helpful i would recommend this site to everyone

Date of experience: September 9, 2015

Thumbnail of user debrah18
Oregon
18 reviews
40 helpful votes
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February 10th, 2015

I love the fast and free shipping. When discounted the prices are
Good. The returns are easy and the store is bright and clean.

Date of experience: February 10, 2015

Thumbnail of user juliaa46
China
1 review
0 helpful votes
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September 27th, 2017

Love it very much.
The service is very nice and patience. The people is friendly. And the item is good. Really love it. Will shop once again.

Date of experience: September 25, 2017

Thumbnail of user thomasj1669
Minnesota
1 review
1 helpful vote
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February 25th, 2023

Remove my my review and my name and email info from your or this website do not
Have this product any more

Tip for consumers:
remove my review from this site and email info

Products used:
remove my review and my name and email info

Date of experience: February 25, 2023

Thumbnail of user sarahg102
New York
5 reviews
56 helpful votes
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February 22nd, 2016

The prices are usually higher than the other sites, but the place is always clean and the workers are usually friendly

Date of experience: February 22, 2016

Thumbnail of user florenceb26
Texas
4 reviews
0 helpful votes
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April 6th, 2018

Love target there staff there products are great. Great selection, excellent quality. Good products and fast deliveries. Good prices..

Date of experience: April 4, 2018

Thumbnail of user jobins
India
2 reviews
1 helpful vote
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August 31st, 2019

It is very good and excellent site. Anyone using this site doesn't give up, I loves this site very very much

Date of experience: August 29, 2019

Thumbnail of user louisep42
Ohio
4 reviews
8 helpful votes
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July 21st, 2017

They are over price in every thing they have in there store. I don't shop there any more and will not shop any more there.

Date of experience: July 21, 2017

Thumbnail of user maryc710
New Jersey
1 review
2 helpful votes
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August 15th, 2018

The prices are reasonable. The style is great. The shipping is super fast. The customer service is amazing!

Date of experience: August 14, 2018

Thumbnail of user olivcharles
New York
3 reviews
5 helpful votes
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May 18th, 2023

I love it so much i go there every single day love it so much keep up to grate work love it so bad love it

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2023

Thumbnail of user kn19
Texas
26 reviews
115 helpful votes
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October 3rd, 2011

I've placed a few orders. My last experience went really well. The first two did not. I'd rather shop at our Super Target vs. on-line from now on.

Date of experience: October 3, 2011

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