Target

Ordered and received invoice via email. Total invoice shown was $80.65. Ordered 2 pairs of shoes and 4 six packs of Glucerna Hunger Shakes. Order arrived... shoes are fine, I receive 4 bottles of the Glucerna. $9.99 per bottle apparently. Only discount on invoice was free shipping credit and 5%REDCARD discount. Total amount I paid per their invoice was $39.96. I emailed sending a photo of what was sent in the box. I called-because I hate waiting the turnaround time for emails-all I wanted was the complete order filled. I wasn't given that option- or if I was, I couldn't understand it, so asked for refund. Was told I'd receive $40 something in 5-7 days. Was this ok? I asked if when I purchased items, if they had to wait 5-7 days for their money, would that be ok? For my trouble I would be emailed a $10 gift card. That evening, I get refund invoice showing they were only refunding $33 something. I called finally got a manager... now funnily enough, he told me I was given huge discounts on all the items, and lost the discounts when I returned the Glucerna--using the term returned very loosely since they didn't arrive. Worse yet, the total on their invoice with all the credits, actually came out a little less than a dollar MORE what my invoice showed I was being charged. I had no documentation showing a change in the invoice but I'm still getting $7 less than what I show I paid! Couldn't explain it to my satisfaction- couldn't have been shipping, because the ITEM HADN'T EVER BEEN SHIPPED! First and last experience with Target.com. Had I ordered 1-16 oz Pepsi, would they have put in one bottle? Or one six pack? Where do they get these people?

I recently moved to San Diego from out of state and couldn't find Goodlife cat food anywhere but Target online said they had it. I promptly signed up for an automatic subscription online and was relieved I wouldn't have to go on a wild goose chase for my fur baby's food anymore. Nope. Target delivered Purina dog food instead (how does that even happen?), which seemed silly but no big deal. I figured Target would have someone pick-up the food and deliver mine withing 24-48 hours to make up for the mistake. Wrong again! The customer service agent was not at all nice to me on the phone, borderline straight up rude, and she said Target basically couldn't do anything about the mistake except pick the food up within 5-7 business days and my best choice was to exchange it at my local Target, yadda yadda. What? This was YOUR mistake Target and the whole reason I set up a subscription was to avoid a field trip to Target because I don't have any locations near me. I had to choose one of those options and couldn't just get a refund because I had their dog food. Oh please. I explained that this was not fair as Target should expedite me the food I ordered to make up for their mistake and she avoided the whole thing by suddenly saying "Woops! Looks like we're out of stock on that food here. There's nothing we can do. Have a nice day" and hanging up. Again, what?! That's literally impossible unless they are discontinuing the product, as said to me by a Target employee when I finally went to the store because my poor cat was about to be completely out of food. Which they weren't, she checked the system. She said there was no flagging of that product at all and operations should be normal. So the agent lied to me. Lovely. I'm blown away by the irresponsibility of this company, such a large and popular company. I'm not shopping there again.