Tarte

I have ordered so many products from tarte in the hope that the products would work on my skin tone. They are definitely not inclusive to all skintones. As proven by there holiday release of 2023. None of the face palettes out of the three worked for my skintone. I will not purchase anything else from this brand, it's obvious to me they don't care about people with darker skin complexions. New Year, not giving my money to companies that are known for these types of practices. Will shop with more inclusive brands from this day forward.

I would have given no star if I could. I purchased a very expensive bamboo foundation brush. The entire hair piece cane out of its bed. You can tell there is not much glue to keep It down. Customer service said we are sorry but you need to take it to where you bought it. A joke

I wish I had read the reviews. I just ordered something for my daughter for Christmas. You can not get anyone by phone. Not even a choice to talk to someone. Answering machine. I've left 2 messages and emailed 3 or 4 times. No response. Stay away from this company.

I ordered some items on 5/25/17 and the order shipped the following day. It took over a month of waiting for me to learn through my own investigation that I had messed up my zip code by one freaking number. I email them to ask if I could have it resent and they responded that the items were now out of stock. I don't understand how a company would receive a returned package and not contact the customer to explain the situation. They just put the items back into inventory and never contacted me. Their apology was the most generic bull$#*! ever. I love the products but I'll be buying from Sephora or ulta from now on, kiss my $#*!!

My daughter and I both placed separate orders on the same day. When hers arrived, mine had not even been processed. I followed up with Tarte and received a processed email then. 3 days later my order still hasn't been shipped according to their website. I called the customer service line and both the phone agent and supervisor were very difficult and uncaring. They stated they were too busy to update the website on order status! They claimed that my order is expected to deliver next day. As much as I like Tarte products, there are SO many other brands available that provide much better customer service, promotions,... I will take my business elsewhere if this is a reflection of how Tarte takes care of their customers!

Don't bother with express shipping they have it as an option on their website but they don't provide the service they just take your money for it and your order sits in the warehouse for 4 to 5 days! If that doesn't sound like a scam I don't know what does? I called twice as I needed this order fast hence paying express shipping there is nothing they can do their processing time is up to 3 business days and mind you my order is sitting at 4 days in the warehouse as of now! This company is not reliable & your better off spending your hard earned coin somewhere else! I leave out of state tomorrow & all that makeup will be sitting in 100 degree weather melting!

I placed an order for a special makeup kit that was final sale, once ordered it advised me shipping might be longer than expected. This was fine as it's a xmas gift and it is currently June. After not receiving package after a week I checked the status and the shipping co DHL cited "insufficient address" turns out the zip was off by two numbers and it was currently being shipped back to Tarte (no notification to me). Customer Service along with a manager told me 5 out of 6 of my products were out of stock and they can only give me a full refund and 70% off code. As a previous e-commerce employee, I don't understand why they do not have the ability to notify their warehouse to send my package to the correct address - but, alas, they say they cannot do it. This was my first or second time shopping with Tarte for xmas gifts for my daughter and I will not be giving them my business after this occurrence.

I keep getting emails offering me 15% off a specific product. Each attempt to use it says in my cart that specific item is excluded from coupons. I have talked to Customerservice twice. Once I was told they would get back to me by email soon. The second time no response at all. In the meantime I have received two more emails with codes off for the specific product I have already had trouble with that once again don't work. There's lots of other products out there sold by companies that actually care about the customer. I don't need Tarte.

I have a good collection of Tarte products and so far I would recommend them all.
I've had a damaged item and they sent a refund when I sent photo evidence.
The delivery time is quite long as the are based in the US.
The main problem I have is the misleading information in the loyalty program.
It seems that we pay for otherwise free items due to customs rules. The deluxe samples are not always available. The website is prone to crashes when your ready to checkout the basket is gone. Then appears 5 days later.

Heard a lot of great things about Tarte products, so I decided to order from them for the first time during their big sale. First off, it said my order didn't go through and that my card was declined. I look my bank account and they charged me twice! Then when I finally received my package, one of the items was missing. I called Tarte Customer Service and they said they would send me the missing product free of charge AND with overnight shipping. I received an email saying my package had shipped but of course it did not come on the scheduled delivery date. So I called FedEx and they told me that Tarte didn't even ship out my package! Beyond frustrated with this company, will not be ordering from them again!

Great products but the worst customer service on the planet. I honestly cant believe they dont give a damn about their good customers. They really dont want to help even though ive spent hundreds. Really put off buying again!

Ordered on 11-27-18, it is now 12-11-18. I still don't have my order. It may arrive today but, who knows? I never ordered anything that has taken this long. It took over a week to just process. Next time I'll skip the sale and just go the 30 miles to Ulta and pay full price.

I wish I had looked at the low ratings here first. I ordered shape tape corrector
Peach and a shaper sponge - a very simple order on Aug 16. Today, Aug 28,2 weeks later, I'm still waiting. When I contacted the company today I was told to wait another 3 days. And then "they will help me find a quick solution to my problem". My request for cancellation and reimbursement was denied.

I will not need this product anymore if and when it arrives. I need it now.

I made a few purchases during the birthday sale last week about 2 days apart. As of today it has been one week and I never received confirmation of an order. I also have not received any of the items. I emailed their people and they had me answer all of these questions and I haven't heard back yet. I am talking over $100 worth of product and I can't even get a confirmation email. I am very unhappy with this. Even more so, if they come back and tell me the order never went through. I have the proof that I was charged.

Anyways, if they say it did not go through I will say fine, don't bother just give me a refund. Even if it does go through I am not planning on buying again. I am really disappointed in their slow shipping and non-existent communication. I will be more than happy to start investing in other cruelty free brands. Especially when Wet N Wild is much cheaper and has similar products.

My order did take 2 weeks to arrive but its coming from America to Australia, very pleased with everything, and all on sale, plus free postage. Very happy with the way it arrived, with tissue paper lots of

Ordered my items on May 1st. Been more than a month and have contacted tarte's customer service regarding the item, they just brushed the issue aside saying either to wait, or contact the courier. Contacted the courier which told me that tarte has to issue an investigation in order to know the status of the item. But till now, there is no update with regards to the items.
Never supporting tarte ever. Very bad service.

I purchased a foundation that ended up not working for me. I sent the item back, following Tarte's instructions. I never received a refund. When I emailed asking about it, I received BS responses telling me to contact my bank. Irritating, fake cheerful, crap replies, and they kept my money. I'll never order from them again!

Ordered 5 days ago. The amount was deducted on my paypal account however the one written on my main account said that it was cancelled. Sent an email but got no reply. I dont know why they charge it right away but they'll just cancel it.

Never gonna try them again. EVER

So today I ordered some Tarte products because they were having a promo in which you paid 35 dollars for 4 products. When I was checking out and clicked the button tu submit my purchase the website showed a sign which said that I had to check my billing data or credit card info cause it was wrong. I double checked and, again, I clicked the button to finalize my purchase, however, the Tarte website kept showing that sign. I decided to check my Bank account and with surprise I found out that they had charged me twice!. I never got a confirmation order number and when I look up my Tarte account it says that I haven´t ordered anything yet. Awful experience... Now I am trying to contact the Tarte Team, but this situation is very disgusting for being my first purchase. Never buying again in this store!

I just needed to vent that their shipment sucks! I ordered at the end of November and it says I will not get my order until January! I only ordered 2 small items. They've done this before and by the time I got my order, my lipsticks were melted. And then it took forever and a day to get a replacement on that. Never order from these guys directly, no matter how tempting the discounts are. So not worth it... They must be shipping on a snail, that is blind.

I dont write negative reviews about something unless I am SO ridiculously pissed with that thing! So ordered 1 eyeshadow palette and 1 eyeliner from tarte official website and paid through paypal. I live in sydney so I knew it will take a while to come, so was waiting patiently. So after 15 days I got the delivery box which was pretty big and packaging was nice too. I was so happy opening it as its my first online purchase from an USA website and it came earlier than i expected. But i was utterly disappointed after opening it when i saw My Amazonian clay waterproof liner was missing and there was just the eyeshadow palette. I know its not too expensive thing but i am totally disappointed with their service and never again buying from them

All of Tarte's products have quite good quality, however, only a few products truly blow it out of the park - namely Tarte Shape Tape and the Toasted Eyeshadow palette. In general, all of their products are easy to use and very pigmented. Shipping costs a flat rate of $10, and takes about 2-3 weeks to arrive. I've never tried contacting their customer service before, but I've heard they are really good!

I've been excited to try tarte. Hear so many good things. Finally ordered. Everything is SOOOO SMALL... looks bigger in the pictures online. Also I got a travel size foundation which I knew was going to be small. But when I squeezed it to get some out literally less then half of the container was empty and just air. Like I understand needing a tiny bit of space to get the product out. But there was only like 1/4 of the bottle full of foundation. IF THAT. They are ripping people off. Very disappointed. Will not order again. Just because of that.