Tarte

I love the tarte lip quencher balm and lights camera mascara however there is not much in either. When you spend 22.00$ for a lip balm it should last longer than a month. Not even using it everyday

So i loved makeup for about 5 years now and im amazed with this brand! Like they have so many amazing things from skincare to beauty etc. i love this brand' 10/10 would recommend!

I am so upset with this company! The way they did their birthday beauty deals was absolute bait-and-switch. My item (clay play sculpting palette) went oos as i tried to order... hours later it's back in stock, but now at the full price of $46, instead of $18. They should have disclosed that they were only willing to sell a certain number at that price. It worked on me initially as i did place an order anyway. When I saw the price change back to $46 and immediately was back in stock i knew what they did, so i called this morning. I wanted to see if it could be added to my order at the discount price (that i should have been able to order in the first place)... was told sorry, no. Really? Why? I called back right away and said, "you know what, just cancel the order", which they were totally cool with, like yeah, whatever, don't care is the tone. They would rather lose my order and all future business over a discount palette that I should have been able to purchase? Stories like mine are all over social media. This was my very first and last order with tarte. I really did want to get the other items i ordered, but if that's how they treat people, heck no! There are too many alternatives that will go out of their way to make customers happy- folks, this is not one of them I promise you! Bye tarte, our affair was short and not so sweet?

TARTE IS A SCAM. AS SOON AS I REACHED "soulmate" STATUS SOMEHOW MAGICALLY MY CARD ON FILE WAS INCORRECT AND NOW I CAN NO LONGER CHECKOUT. THEY TOLD ME IT WAS MY BILLING INFORMATION OR MY WEB BROWSER. I USED 3 WEBBROWSERS SAFARI, CHROME AND FIREFOX. THEIR CUSTOMER SERVICE PROCEEDS TO BLAME ME FOR NOT BEING ABLE YO CHECKOUT. THEN THEY GAVE ME A $50 GIFT CARD WHICH I STILL CANNOT CHECKOUT WITH. THEY SAID THEY CAN MAKE ME A NEW ACCOUNT BUT APPARENTLY "CANNOT REPLACE MY SOULMATE STATUS" THEY ARE A SCAM AND CRAP FOR CUSTOMER SERVICE. Sucks because their products were decent. DONT SHOP HERE.

Won't answer calls, won't return emails, won't pick up on the chat function. If I could give negative stars, I would. Their products may be good but their business model is terrible.

Okay so i sorta liked the foundation but it wasn't my shade so i returned it and i got feir beige which was still too light for me but i didnt feel like returning it again. But then a week later i recieved another one and i didnt order another one so i basically just got it for free like hell yeah!

Billing phone replace by PayPal country code (space) number is invalid to check out
Unable to edit to match their format without space. So fed up and gave up buying anything

I spent 350 dollars on tarte products, until now not only have i not received my items, the customer service sucks and was not helpful at all. They packed my items into 2 separate parcel and has provided incomplete address, one of the parcel reached me but was only part of it. I am returning the parcel back to them and wondering where the other parcel has went. I provided all the info but all they can tell me is the same old $#*! like when we get back the goods we provide refund. I DONT EVEN KNOW WHERE THE $#*!ING PARCEL IS?! And on top, after countless times of telling them, they still reply the same old anwer. Makes me wonder if the people working there are $#*!ed or something? I need to lodge a complaint or consumer forum. PLS DONT BUY STUFF FROM THEM, ABSOLUTELY HORRIBLE.

No one is ever available on the Live Chat function, I have never gotten a rep on the phone before spending over 2 hours on hold, and its taken WEEKS to email me back-this is BEFORE Covid-19 delays. Shame on me for giving them another chance.

I (first time) ordered makeup from Tarte during the birth sale on 10/18/17 and I received my package on 10/24/17, two times were missing from the box, but the packaged slip says quantity ordered/shipped is 5 (#5 is the free sample). I emailed *******@tartecomsmetics.com and I was asked to send a picture of the items I received and the packaged slip. I was like for real, this seems like a fraud, because the packaged slip literally typed 5 items quantity ordered and shipped, but the box only contains 2 items. Whats there for me to proof, it seems like a setup? I am thinking that they already knew what is what and try to fake not be able to find whats going on. What the hell! This is very frustrating, I am a nursing student and a mother of two, so I am very busy, I dont have all time to keep emailing/replying them back without helping (such as reimburse me or send the missing items to me. I am hoping that I will get reimburse because I dont want anything from them anymore). Regardless how the result is going to be, this is will be my first and last order from Tarte.

My question is why a well-known cosmetics company like Tarte would do this to small person like me and other people. I searched for similar complaints on online, and I found similar encounters like mine, during this so-call birthday sale. This is not an easy mistake to make, its more like intentional. They cannot compensate for their mistakes.

I ordered from their website for the first time and the package was delivered ripped and opened. And there was dirt inside it. I called and emailed them. The best they could do was to email with me back with a STANDARD email saying you accept returns. And when I called them I could barely hear what the woman was saying because there was so much background noise, her voice was loud but NOT clear. I had to ask her to repeat what she said multiple times.
I WILL NEVER ORDER FROM TARTE WEBSITE AGAIN.

My item delivery was failed, and the mailing company said they have returned it to Tarte, and I still havent got any reply about whether they will refund me or not, I paid a lot for this, and there is delivery problem that I didnt get anything, so im paying for nothing, Tarte has better refund me for this

I recently purchased a 7 piece set for AUD $84. The order arrived minus the foundation, my main reason for making the purchase. Tarte did not notify me that they were sending me an incomplete order. If they had, I would have requested to cancel it. Now to fix the problem, I've been given a promo code which a, can't be used to buy the missing item, and b, offers less discount than what is currently offered on the website! $12 does not come close to being adequate to repurchase what I ordered.

After having to deal with your appalling customer service I definitely will not have a "gorgeous day". If you really want to call yourself "customer service" then actually provide the service rather than continually causing disappointment in a loyal customer.

I have read countless posts online about customers receiving incorrect orders and Tarte refusing to resend the correct item. CLEARLY there is a problem that you need to sort out. The fact that this has been occurring for more than 2 years, and twice personally, makes me wonder if this is just an extremely unethical business tactic, as there is no way that a company could accidentally send the wrong order with this frequency. Promoting specials that you cannot fulfil and then refusing to fix it for the customer is no way any business should be run.

I have been very flexible as to the solutions I was willing to accept, including waiting for the item to come back into stock, or as an alternative, a concealer in the same colour which is in stock, but you have not been willing to help me.

Disappointing Tarte!

Placed an order about a month ago (thankfully the value wasn't significant, only 30 EUR) and what happened was the following: filled out all fields regarding shipping, etc. input my debit card details for payment, clicked complete/place order and I got a message along the lines of: your cart was empty. However, I checked my bank account that same moment and noticed that they had taken the money from my bank account. No order was registered on my account, didn't receive a confirmation email. Nothing! I contacted their customer service through online chat and email and they told me that I will receive my refund within 5-7 business days. I STILL HAVE NOT. I asked them why they were taking so long and they told me to check with my bank because they were probably taking too long to process it. There is nothing to process meaning that a refund was never made. I don't think I'm getting anything back from them. They don't even deserve 1 star... It was going to be my first time trying out their products... No, thanks. I will never order anything again.

This is the worst mascara I have ever used. Do not waste your money. You have to use other mascaras over it because it is so bad and does not go on well.

Guys be carful they stole my money, I ordered from them online unfortunately, they didn't my money from my account and sent me a confirmation email for my order then one hr later they send me email said they cancelled my order.
But the money got deducted already and didn't refund it, i'v Been contacting them so many times through emails, calls, sometimes they reply sometimes they ignore, till now didn't get my money back and they stopped answering my emails, it's 500$
When I started reading reviews I saw so many comments of people having same problem that they took there money and never get it back
I'm so upset I even wrote them a comment and sent them to there instagram but they didn't answer what kind of company is this, it's been more than 15 days now and still didn't get my money back and I don't think I will, the problem that i'm Not in USA and can't reach to there office

Great customer service. I let tarte customer service know what happen and they replaced my missing item right away and they even gave me more samples and a finishing spray for my inconvenience.

I placed my order in May, it's now the middle of June. This order was a bit pricey, over $490.00 and change worth of cosmetics for my 3 nieces that I was giving them as gifts. I spent 3 hours putting it together and come to find out tonight (after wondering where the heck my order was as I'm going to see them in a week) they cancelled it without notice. YET, they have not contacted PayPal to cancel it. And lets be very clear, I'm not worried about PayPal, that's really not an issue. The issue is, that they had the audacity to cancel an order without any kind of communication, any kind of consideration or respect for a customer. I now have to go to Nordstroms, (of whom would NEVER do what they did) and put together new gifts.

I own a business, and if I conducted business practices like this, I wouldn't have one. Furthermore, Tarte, your products are for kids. I don't use your childish line but it's sad that your business practices resemble that of a child. I hope others will walk away from your company. I hope that in a sea of gorgeous products and solid business's that people understand there is no need to continue on and be treated like this, simply turn around and walk away. I am going to post several reviews about this and when I'm done, I will never have to think about your company again.

I ordered hauls from 29September2016, they have deduct my money but since them they didnt give me any tracking number, i did email them thousand time but they didnt even reply. BH Cosmetics have better service then they did! U SUCK TARTE! PRICEY BUT YOUR SERVICE ARE BY FAR WAY WORST THAN I COULD IMAGINE IT WOULD BE!

It is such a shame to give this review as I absolutely love Tarte products but sadly they cancelled one of my online orders by accident without telling me about it and the first I knew about it was when my items hadn't arrived in the post. Additionally when I finally received an order the items were badly damaged. The moisturiser that I ordered split open and the entire contents leaked out over all of my other products (although some items salvageable from the damage) but sadly after contacting customer services on 3 separate ocassions in order to resolve my complaint (ie: replacing the damaged item) they have simply ignored all of my complaints and attempts to contact them. It is such a shame as I absolutely love Tarte products and wanted to switch to this brand but based on the damaged items and cancelled orders and terrible customer services I have no confidence left in this company. Had they at least done the right thing and replaced the damaged item I could have considered using them again but to pay for something that was damaged and unusable and then to ignore all of my attempts to contact them regarding this is absolutely terrible customer service. I will sadly never ever use them again!

I ordered my tarte products from the birthday sale and got it two weeks later, my pallete was cracked when I opened the box otherwise the product is great.

I ordered the birthday surprise set and after two weeks of waiting called Tarte. I had an expected date and then the following day it said no scheduled delivery. After calling and live texting I got three different reasons why I never got my order. FEDEX tracking said it was damaged in some other state, the person on the phone said it was FEDEX that cancelled it because my shipping and billing address were different. Then I said this is because of FEDEX and then changed it and said it was Tarte and that the addresses have to be the same. I asked why is there an option to put in a different address and not state this? Then on the live text convo tell me the reason because I have been given multiple. They said it was delivered and I was not there. I said FEDEX said it was damaged in another state and never made it to mine. Nothing adds up and I was told I can have a refund. How is that going out of your way for your mistake? I had to call to fix it and was told the wrong amount twice after telling them what was taken out of my account. All they had to say is sorry.

11/30/2020 Tried placing an order but kept getting this message Your order could not be submitted. Please double check your billing address, credit card number and CVV carefully so we can get you your order asap! Thank you for your patience! Called customer service followed all their advice and still nothing worked all cards have been charged? What is going on here. Keep saying something is wrong with my information I keep telling them all my cards work and no where near their limits. 15 different cards and had two other people try with there information and address and guess what they also were not able to make a purchase. Tartecosmetics you really need to get this fixed! Happly went to other places and made purchases on each card over 700 each and guess what none of those sales went to you and none were declined hmmmmmmm? They also shipped my items from a previouse sale in a flimsy box that had items missing from a previous order my two year old could pack better. Pictures submitted still waiting on refund?