TaxACT

I've been using this site to file my tax returns for six years and it keeps getting easier and easier to use Granted my taxes are pretty simple to begin with, but with TaxAct, I am able to reliably file both my federal and state taxes in under 30 minutes for just $18. There are no hidden charges and the interface is super easy to use.

Among the features I really like:
- automatic importing of information from your previous return, which basically fills out 90% of the return for you
- system of automated checks, flags, and alerts to catch any possible errors
- comparison of this year's returns with previous year's returns
- ability to print or save your forms via PDF
- ability to immediately file forms and pay taxes electronically

One thing to watch out for -- TaxAct partners with third parties to offer certain services, such as paying your taxes via credit card. If you choose to use those services, there are usually steep transaction costs which are not disclosed by either TaxAct or the partner. I find this borderline unethical, but believe it to be more the responsibility of the third party.

Overall, I've been very happy with TaxAct and will continue to use them in the future. I've actually seen the interface and features get better every year, and I would recommend it to anyone looking for a convenient affordable online service to file their taxes.

I have been using Tax Act since 2015, with no problems whatsoever. I previously used another tax online program that ripped me off, but TAX ACT is legit. This morning I spoke with Jasmine and Julie re concerns I had, and Jasmine had the patience of a Saint, and Julie (tax expert that Jasmine asked if I didn't mind talking to) was outstanding. Don't fall for those other online tax frauds.I highly recommend TAX ACT.

Customer service for TaxAct is horrible! They told me I was accepted for a call back because the hood and my wait time was an hour and ten minutes before I could speak to a representative, I waited two hours and twenty minutes for this so call accepted call back and never received anything. I definitely won't be going through TaxAct for next years tax returns. Everything is just horrible, I can't recover my account from last year because I have a different number so I can't recover my account and instead of sending a reset or verification code to my email they send it to my old number. ‍ And it doesn't give you the option to pick which one you would like to send it to. It's such a hassle it's ridiculous. I'm sure they have long hold/ wait times because that's what people are calling about and they probably don't know how to handle the situation so they refer you to IRS.GOV, which I did to save myself sometime instead of holding for an hour or waiting two hours for a phone call that never comes.

I've used TaxACT for over 10 years. 10 years ago I would have rated them five stars and now I would give them at two. Their customer service and availability has really gone downhill. Before you would always be able to get somebody on the phone or email now you have to jump through hoops just to be able to send in an email rather than being online or on hold or disconnected. They dance around and refuse to address glitches within their program that you can show exist, and their assistance with individual state tax returns, Utah in particular are not complete enough where you have to do manual entries and they are not carried over for you. In addition they had glitches in their social security benefit non-refundable credit that they refuse to it acknowledge even though the person I spoke with on the phone was curious why it seemed to work for another state. Another reason is I had done a debit for my state but then I got an email from TaxACT stating that I was going to mail in a check. I thought I'd messed up so I went ahead and mailed and a check and in addition to that had a debit taken out by the state. I filed an email right away to TaxACT and 6 days later they email me back and say that their email is no longer valid rather than address the issue.

What I do like is that I'm comfortable with the program and I'm wondering how long I'm going to decide that being comfortable is not good enough.

I've used TurboTax for all returns in the past, but due to the number of ad and addons, I switched to TaxAct. This is the second year in a row where I have learned my federal return was rejected due to an issue with my PIN. There isn't a place to add the 6 digit PIN, only a place to create the 5 digit PIN. I am paying penalties for late returns because this software can't submit a return in the correct format. I've tried resubmitting with last year's AGI and the return is still rejected. JUST SAY NO to TaxAct. You will pay through the nose in the end.

I used TurboTax and TaxAct to compare and see what my full refund would be. TaxAct said I did not qualify for any of the child tax act credit even though I had a child in mid 2021 and the stimulus as well. TaxAct is a waste of time and money they WILL NOT get you your best refund.

I will never do this with tax act again. First I never received my federal, which was apparently supposed to come on a serve card. Which off the bat is stupid, they charge extra to put it in your bank account. Even if you are a day late they take $100 from your taxes! Then I tried to get ahold of a human that can help me, they did nothing but send me on a goose chase calling 5 different numbers back to back. Just for someone to tell me to sign up yet ANOTHER separate account. When I was done it did not tell me how much money was on the card so I had no idea if i was even getting my taxes. Now I can't get into a single one of those accounts and I can't get ahold of a human at all. The robot told me I have no money on my card when I should have $190 and let's not forget they already took $100 dollars of my $#*!ing money. DO NOT WASTE YOUR TIME AND MONEY WITH THESE PEOPLE. They are very unprofessional, it is NOT simple at all.

Used to be free... last year it was about $20 to file state... this year they wanted $39.95 but dunned my credit card for $56+... won't be using them again... will go to a reputable company

Tax ACT. COM - I have been trying to use taxact.com to start my tax returns I used them in 2006 and 2007. In 2006 I used the free service. In 2007 I paid extra to have the availability to recall and import 2007 tax information and now for 2008 I can not get into my account. I have been filing the assistance need request and following the information while on the phone with the tech support and still I can not get the inforamtion or availability I paid for already in Jan. 2008. I have sent the request for the past two weeks and can not get a response from the owners of the site Tax act. Com I would advise to use the free service but not the paid service because you do not get the support and service promised after they receive your money. That part of the company is a fraud. The company is good with free only to set the consumer up for fraudualant guarentee in order to recieve a higher payment.

Very disappointed consumer DE mccutcheon

Do not use tax act to prepare your financial returns. They mislead self employed customers into believing that they have the capability to handle their financial reporting and then after you finish your tax return; tell you that you can't e-file because they don't have the necessary forms to complete the job if you have taken any distributions from a retirement account etc. So imagine, you've taken your time to prepare your return, paid the bill and realize there is nothing you can do with it if you print the return because the necessary tax forms never come in according to their timeline and they just keep saying they will get the forms any day; which never comes! Weeks later; you are struck with an incomplete return that you can not file because even the printed version requires you to have the appropriate retirement form prepared properly by a tax expert; TaxAct denies you a refund and you are left in a lurch to pay another tax preparation company to prepare the return. May I suggest TurboTax; no problems there! I have learned my lesson; I am done with TaxAct!

Amazingly terrible. I cannot even login to create a new account to move over my data that I paid to archive. Tried to call them and entered the vortex of self help steps that lead to no where

It shouldn't take much to log into an account on the road and download software, but TaxAct wouldn't let me do it. They couldn't correct the problems they had with my account and apparently didn't have my security questions synched withmy account. They didn't care that I was a customer for well over a decade,

I use CD's to load at home, but couldn't use them on tablet. So nothing better to do but flame at them for incompentency.

It now costs almost $100 to do a simple a simple short form! What a rip off! It use to be a good deal and I gladly paid a small fee too e-file. Not anymore! Never again! Buyer beware!

I paid for federal and state tax return prep. TaxAct informed me that my returns were not eligible for e-filing. This has never happened to me before. So I printed and mailed my federal tax return before the April filing deadline (it's now May). However, when I went to print my state tax return, Tax Act has a notice that the forms for filing are not available to print yet. So I cannot file yet. It is now May 19, which is four days after the tax filing deadline for my state. I check the online account regularly, but the forms are still not available. I prepared my return with plenty of time to file and already paid for my state taxes to be prepared-- but they're not done and I cannot print them. Can I get ahold of anyone to fix this? Nope! No email, no chat "after hours" (5 pm local). Paid for a service I have not received which could result in negative tax consequences for me. I've been using Tax Act for close to ten years- maybe more-- but I think this will be the last time. I'm a tax lawyer and I hate it when tax preparers pull this crap. Definitely not the first I've seen but the first time this particular service has done this to me.

When starting my taxes, it said federal would be free and state would be $17. After completing everything, it changed its mind, and it wanted me to pay $100.

I have used TaxAct products since 1999. A couple years ago, after my Windows PC died, I went to an Apple with Mac OS and had to do tax returns online. It was just as easy to navigate between windows and easy to understand along the way as the software products I had downloaded in previous years.
Help pages helped with passages from latest "J. K. Lasser" tax prep guide as well as well written passages from the IRS own tax prep guide. Importing previous tax returns was a simple process that quickly updated current forms.
Costs were just as reasonable as working on Desktop, about $20 for complete 1040+ state and e-file federal form(s) on a Windows Desktop and about $18 to complete federal 1040 + state AND e-file of 1040, all in a secure online account accessible by most updated browsers.
One feature I like is the program's testing of a completed tax return prior to printing/ e-file to ensure no "red flags" will cause the IRS to question accuracy of the forms submitted. Any "red" or "yellow" lights in the testing mode indicate the user needs to make the appropriate adjustments in easy reach back to the forms in doubt.
A subsidiary of Second Story Software, TaxAct.com is affiliated with the IRS "Free File" program which make e-filing federal 1040s a snap. All in all TaxAct.com has been a very good choice for our family and our small business tax returns.

Much health and happiness to you and yours.
L. Nowak
Boulder, Co.

Just tried first and last time.
Contact number is worthless. Can't reach a human.
Online pages freeze up.
Info entered will not transfer to next page.

TaxAct user for many years, the desktop software was 'formerly' fairly priced and worked perfectly.
This year however (tax year end 12. 31. 17), the company under new leadership, has become a 100% disaster.
The software would not work on two different computers, both meeting the technology requirements including Internet Explorer 11. (This browser is REQUIRED for a desktop application.)
The technology Customer Support is useless and frustrating.
The product pricing has increased remarkably, even charging on a per-form-basis ($21 extra for Sch C)... unbelievable.
The Customer Support can't even deliver on such a simply and reasonable request to "provide a receipt/paid invoice for eFiling fees, which were paid to TaxAct." No receipt, complete incompetence.
Unless you want to endure constant buggy software which fails with multiple script errors, avoid TaxAct.
After many years, I am done with this vendor, and the person wholly responsible is the Sanjay Baskaran. Blucora Inc needs to fire him.
It really doesn't get any worse than this, stay away!

03/15/2020 at 08:44:04 PM I finished filling out my small business return on TaxAct Online for Federal, and North Carolina Returns. They charged me $159.90. I followed their step by step directions, answered their step by step questions and they totally misled me to fill out the wrong forms. I e-filed using TaxAct thinking it was complete and correct because I am paying them to do this. However Federal rejected my return and state rejected my return because Federal did.

TaxAct does not have the proper forms, did not provide me the correct help and now I have to manually fill out the correct forms to mail in to amend my return. The proper form I was supposed to use was 1120S which TaxAct never provided or could be found when I tried to amend my return using TaxAct.

I did send an email to customer support on 3/15/20 and they never replied back. I also called on 3/16/20 at 7:30 pm and the customer service rep could not help me saying she had to transfer me to technical support, however I was THEN put on hold for another 15 minutes!

They did call me back and say that they are providing me a full refund. I won't know for sure until another 10 days when it is processed.

Have use tax act every year and never had a problem with the software I've never had a problem with paying their fees or fees are minimal. This year it wasn't TaxACT its Republic Bank & Trust that screwed me that's who handles Tax Act direct deposits. First they screwed up my direct deposit then they mailed my check to the wrong address then they made me wait 6 business days while I had to stop payment on the check then they tried to direct deposit my check again into a different account which was wrong now my check is lost in the mail. It's been 22 days and I still haven't received my refund. When you call Republic Bank and Trust their phone system gives you the run-around so long you could you get fed up and want to hang out but you just have to hang in there. However when you do get someone on the phone they're rude and unwilling to help. Late trying to blame all of the problems with the bad deposits and lost check on me when it was clearly their fault they mailed it to an address that I haven't had in 20 years. I never used Tax Act again simply because they use Republic Bank and Trust I used TurboTax next year. Tax Act software did a good job Republic Bank & Trust is the one that really screwed me no refund today day 23

Unaware, TaxAct Online had downgraded me from Premium filing (1040 with capital gains) to a simpler Plus filing (1040 with Schedule A and associated forms) for tax year 2016. I had been using TaxAct Online for at least 10 years. However, this year, TaxAct Online deleted my repeat-customer-guaranteed and locked-in $26.95 filing fee for Premium filing and charged me $40 for a simpler Plus filing. I had previously paid $16.95 or less for its Plus filing before using only once its Premium filing. I immediately telephoned TaxAct Online and reported the pricing discrepancy; the customer service representative lowered the Plus filing fee to $35, still above $16.95. After a day, I received a customer service representative emailed response; she lowered the Plus filing fee to $26.95, the previously guaranteed and lock-in Premium filing fee though I was using a simpler and less expensive Plus filing service. Since the higher pricing snafu is TaxAct Online mistake, "No, Thank you, TaxAct". Via an online search, I found many inexpensive filing services or free filing services with ads. One online filing service have no ads and offered everything that I needed at $0 cost. The only disadvantage at this competitor's filing service is that this year's tax data and info is not transferable to next year's filing. However, after completing TaxAct Online data input this year but surprised by TaxAct high regular pricing for a simple product, re-entering data on a competitor's online filing service is no biggie. Until TaxAct Online gets its act together, I would, and recommend that you, avoid TaxAct Online.

For several years I used TaxAct. With the exception of one year, when the IRS got paid but TaxAct failed to actually file my return (fortunately I wasn't penalized since they already had the money!) there weren't any real problems with filing except that my once-free Federal return was no longer free because I am self employed and filing a 1040 with Schedule C.

In the beginning it WAS free for the Federal (I only paid for my state tax return) and then in 2015 I was charged for the Federal as well. Seems unless you have the easiest of tax returns it isn't "free" anymore. Unfortunately it wasn't until after I filled everything out that they decided to tell me this! I paid it because it was easier to do so and still pretty reasonably priced.

Last year it was even more $$ but Turbo Tax was twice the amount so I went with TaxAct again. This year I got on and was informed that the price to file as self employed had doubled. It would've cost me almost $80 to file my taxes. That did it. I don't know why I didn't think to google "Free Tax" the past 2 years but this time "FreeTaxUSA" came up and it really IS free for Federal taxes and have a reasonable State tax filing fee (like TaxAct used to!) so it's "Goodbye TaxAct!".

Greed is bad. FreeTaxUSA actually has a better website and used the information FROM TaxAct from last year's return to make filing my return even easier. Why pay more when you don't have to?

I have been using TaxAct for several years with no problems until trying to file a 2016 income tax return. I needed to claim a relatively obscure deduction and had to write something on the top of Schedule C. This meant I had to print off the forms which in itself wasn't a problem but resulting in meant being able to e-file the NY State tax return as I was manually filing the Federal. However TaxACT kept saying the NY return had to be e-filed, but wouldn't let me do it, as I wasn't e-filing the Federal tax return. When I did finally get a chance to print the NY return, which cost an extra
$ 25.00, it had written all over it, DO NOT FILE. Apparently the printed forms had not been approved by the NY Taxation Dept. I had paid $ 25 to print something that I could not use. This also stopped me e-filing the NJ Tax return.

They need to have a facility where words can be added to the top of schedule C, and also allow E-filing of State returns irrespective of whether the Federal return is filed manually.

I had to go and find printed forms on the internet that I could fill in and then post. What a nightmare. I will not be using TaxAct in future. I had pre-paid for the 2016 year, and also paid the $ 25 to print off something that was useless. What a big waste of money.