TaxACT

This is a rip-off. You have to go thru the entire process before you find out that you have to pay $50 for a simple return only because you have dividend income of less than $1k.

My original return was rejected by the IRS. Had to fill in 3 boxes to get it right, yet they charged me 80 dollars to refile it. It cost me an additional 20 dollars to file the same state return. There was nothing prior to me clicking submit return that would have indicated this.

I am profesional taxpreparer since 2000, and taxact is worse and worse, their enginiers control the software, even 2 updates everyday, software shutdown, i lost clients, they make the software for stupid enginiers not for prefessional taxprepares, i want to switch

No chance of getting last year's AGI with these clowns. Once requested they will send you to a dozen different products for 2023 and will not take you to your original request...ever. Thank goodness for H&R Block seamless system. Taxact sucks

Taxact works with Republic bank they make a mistake with my addess and have to reissue my refund check from 2022 and I am waiting for them to reissue with the mentioned Republic Bank aka republic Hell. Not professionals, outstanding negligence and good for " nothing" dont waste yoyr money! Choose a better business to deal with.

What is "2020 Tax Return Online All Inclusive" for $134.95? I started with deluxe! Now being charged for something I cannot even find on Google! It is nowhere located in their product offerings... A Google search returns nothing... I was expecting to pay the deluxe charge and when I was done, actually I could get by with the free since I don't need many forms. All Inclusive? WTH?

We have two small partnerships associated with our business. Unfortunately one download of TaxAct is good for only one partnership return. There is no way to create multiple returns, except to buy another copy, which I did but... the program does not allow two versions on one computer. A return that would have taken me two hours to complete by hand has sucked up my entire day and now I have to find another computer to start over. Also, customer service wait time has run from 4 hours yesterday (with never a call back) and over one hour wait today for call one which said I would be fine to download another copy and another over one hour for call two which said I'd need to use a second computer. I'm looking for something else next year.

It's rejected 5 times asking for security proof which I provided correctly, each time, even had my Daughter try and still rejected. They didn't mind charging me $43 though. Should not charge till it's accepted.

2012 Software made calculation errors (adding when should have subtracted, failed to copy numbers from one form to another). After they finally fixed it, I e-filed my return -- and then received a "late filing" penalty from the state because they didn't receive one of the forms even though I had a confirmation from TaxAct that they were sent. TaxAct said, "our accuracy guarantee covers only bad calculations, not e-file problems" and then stopped returning my phone calls. Use other software or even paper and a calculator -- this company is a joke!

I was trying to print review copies and then final copies of e-filed s corp returns. I kept getting a script error so I called for help. I was told to change a setting in my internet options and told that would take care of it. He then hung up. I finished doing what he said which wiped out my desktop. Folders with hundreds of pictures, worksheets, letters are now gone. I have checked the hard drive to see if they were moved or something but they are gone and I am MAD! Do not use this software!

TaxAct switched the type of tax preparation plan I was using through them because I sold my home. There was absolutely no difference nor any screens asking me about my home sale yet they charged me for the more expensive product. I called customer service three times and reps were unable to help. One rep kept yawning and talked a mile a minute. Warning, TaxAct will try to sell other products to you at the end and you need to be careful what you click on because they will switch the phrasing as you click through saying "no thanks." Stay away from TaxAct.

I have repeatedly emailed TaxAct, called, and not one response! This has to be the worst customer service I've experienced! I'm 64 years old and have never had this kind of experience. I am so regretting not using Turbo Tax! I spent $160 on our taxes and no customer support! It is non-existent! Walk away and use another company!

Taxact site said free i have no state income tax. Got thru return but instead of printing return said i had to pay 46.50 and it could be more. Might have paid if was 30 same a TurboTax but not liking the bait and switch. Really sucks!

I did my mother's taxes and paid $106.64 to do it on 3/13/22. My mother mentioned to me today, 6/10/22, that she never received her refund so I logged in to see what was wrong. You could see in the account where I was charged for the submission but numerous sections in her account were blank, as though because of an error. Her account said we'd never printed the return (she has a copy that I printed through the site) and that the return was never submitted, even though I was billed, submitted, and printed the return after submission. I've used the site for years without issue, but this will be the last time as the fees have gotten absolutely outrageous and now my mother's taxes are late.

The service stated it would charge 44.95, when I received my taxes they charged almost double the price 77.15 with no explanation, I am trying to contact their customer service to correct this, but by reading these reviews I am not going to hold my breath. My suggestion, do your home work on available deductions and do your taxes on the IRS website, its free. I am starting to see these online tax companies are praying on people that need help with their taxes to gain a profit, knowing the IRS offers free services.

I have been using taxact for years. What once cost me $17 when I 1st started with them, this year cost me $74 to file. Nothing has changed in what I claim in filing. No new forms. A lot of the cost came up at the end and I had to choose whether to file or start over with another program. I decided to just file. I wish that I went elsewhere rather than feed the greed of this company. I am disappointed in this company that I once really liked. This will be it for me. I plan to go elsewhere next year. My father-in law filed his taxes online this year for $18. I recommend that anyone looking to file with taxact to search out other options 1st. If you do use taxact, be prepared for additional charges at the very end. Greed and deception. Short term thinking and short term business practices. Someone at the top is apparently looking to line their pockets quickly. I'm sorry that I contributed. I will know better next year.

IRS advertised as free file on their website. Federal was free but state was not! Their website is frustrating and difficult to navigate but I settled with them instead of TurboTax because i thought they were not going to charge. If you're going to pay ridiculous prices to do your own taxes and get ripped off anyway pick a different site!

Their customer service is awful. I'm trying to get a copy of my return, for some reason their internet validation doesn't work and has locked me out for a week apparently. It's the end of the year, I need my return for benefit purposes and now my tax preparer won't let me access my account (which I've had with them for nearly 20 years). Suffice to say, I'll never use TaxAct again as I'm switching tax preparers starting now. I will also be filing a compliant form ******* with IRS as not only are they unwilling to get me into my account, but they are also refusing to provide a copy of my return. I can only imagine what would happen if I get audited, I'll tell the IRS, nope, can't access my information. Thanks TaxAct for nothing.

This site tries to hook you by making you do a lot of work, and then offering to do it properly for money. Only after giving your information for an hour do they inform you that your filing will in fact not be free. So you can pay up or will have wasted your time. It's a scam.

They will switch the price at the very end after you have spent hours inputting info. They will steal your money and authorize payment for additional services you did not agree to once they have your credit card or account info. Avoid this site - please do not let them steal from you, too! There are way too many legitimate, ethical competitors out there.

Been waiting for my refund since beginning of April! Can't find out any information the only thing I received is a email. Saying they receive it. Can't have them done can't get any information from IRS! Never again I will I use them! Stuck in limbo!

I have used TaxAct for the last 6 years to file my returns, but NONE of my data is available. My old account just disappeared.

The website is usually not working properly which made completing my business and personal returns this year quite challenging.

THEN to top it all off, my business return would not efile and I got no explanation as to why AND I was charged twice. The phone number listed on my credit card bill is no longer in service. The new number they give is listed so quickly I had to call twice to write it down. AND they are closed on Saturday...

Not to mention I can't get a status of my personal return...

Could not get any worse than this.

I just had the worst support experience with TaxAct (actually with any company I have ever worked with).

I was trying to log back into my account and getting an ERROR CODE 022 on the taxact.com login page. I use a password manager so I know my credentials were good. I clicked the helpful chat icon at the bottom of the page to receive support.

I explained my problem. I was tersely told that there was a "connection issue" and that support cannot help me any further. I pressed anyway and asked what I was supposed to do to access my account, flabbergasted.

I was then insulted and told to go to a library!

Great! Thanks TaxAct. Now I have to throw away the couple of hours I spent yesterday on my return. Why? Firstly, because I cannot access my account and their support is worse than not helpful. Secondly, because if they think they are EVER getting my business, then picture a snowball in Hades.

Unbelievable.