TeamViewer

Nearly Impossible to reach for service and cancellation. Sneaky cancellation policy and harassing "retention specialist" was not a good combo for a service business.

I joined TeamViewer just over 1 year ago. I paid the annual fee by Paypal and within a couple of months TeamViewer were threatening legal action saying I had not paid my subscription. They finally sorted it out on there end and I was up and running and all was sweet although no apology from them, disgraceful service.
To my surprise they took $578 charged to Paypal on the 27th July, 2019, no bill sent prior they just took the money. Now this evening I set up my new computer and after 2 hours of trying to set up the TeamViewer I realise under the account setting again the funds have not been allocated to my account and the system is wanting me to pay again for a new subscription which has already been paid.
I can no longer use the TeamViewer probably because the system is wanting me to pay again.
They have sent an automated email, advising they have received my 2 emails sent and that's it so far.
I wonder how many other people have this problem? I really needed to use the TeamVeiwer this evening to submit a quote which I can kiss goodbye. Thanks TeamViewer. Last year it was legal action for a paid account and now I've really been let down bady. What a terrible company.

Sammy and Ronnie got access to my Computer to give me a refund. Instead they took money from my Paypal account and a credit card. They are a SCAM and will do anything to get control of your Computer!

Started using TeamViewer as a personal user to simply help family and friends remotely with computer problems. Always the same 4 computers and sometimes weeks apart. Well TeamViewer started to send me messages stating that I was suspected of using it for commercial purposes, which I ignored since I wasn't using it for commercial purposes. This message popped up every time I used the program, which, mind you, was still about 2-3 times a month. Then suddenly they revoked my access and I couldn't use it at all. I contacted their customer service through chat and told them the situation. I was told it was nearly impossible to restore access once it has been terminated. The rep asked me what I used it for and I explained and he said he would try to restore my access. He subsequently informed me he could restore my access for a $75 a month plan. I reiterated that I barely used it and he had the logs and my user history to verify that fact, but he still insisted I had to pay at least $75 per month to have my access restored. I told him where he could shove it, and have been using Chrome Remote Desktop without issue for over 4 years now.

This tool is great, TeamViewer enable me to easily access my computer from anywhere and it works very well on my android phone

I love TeamViewer and used it for years to manage my own computers and my families as the families "free help desk". So naturally when the need arose at work I pushed for purchase of TeamViewer corporate. The cost was about $3k for 3 seats ( free version is unlimited). What I didn't realize was the pay version is more restricted than the free version. The verbiage is confusing and I thought I thought the 3 seat limit was accounts but its per connection. So if I connect to 3 machines on my account I have maxed out the limit and anyone else that tries to use it will get an error or if I try to connect to a 4th device I get an error. The pay version also does not support the free cell phone applications ( you must pay for this) and wreaks havoc on my personal account. I have two separate accounts, the one that has my grandma's laptop and the one that has the $10k servers for work. Because I use the same computer for both accounts I get those annoying "Commercial Use Suspected" warnings and eventually it goes into Restricted mode where I can only connect for a few minutes EVEN with the account I paid nearly $3k. What does TeamViewer support say? First of all they are super slow to respond, you will be luck to get a response within a few days, then they want the logs and that takes another 2 weeks to review for some reason. After that they said my use case was unique and not worth solving and I should just use two computers. REALLY? I should use two separate computers because your software that I paid a small can't have a flag added that separates the commercial from personal accounts?

Poor service and dissatisfied with the product as it did not improve the performance or anything that helped my device

After 3 years of constant technical and accounting problems for our small non-profit group, I cancelled my TeamViewer account. Ken Burger *******882, Murfreesboro, Tennessee

This service is awful the cancellation policy is garbage they make it impossible to end your subscription.

Would give 0 stars if possible. Have been a customer for more than 5 years, paying yearly business subscriptions. Have not received invoice for one of the subscriptions, no communication, no reminders. When tried to use that subscription (on pc not often used), could not use the software, it requested the invoice nr to make the payment. Tried to find the invoice nr, no emails, checked spam folders. Nothing. Received a very nasty and rude letter from a debt collector company in Germany, threatening, accusing, insisting we will pay. Added 100Euros to the costs. Phoned their customer support, asked invoice nr. Said it was emailed. Asked for proof that it was emailed. Still have not received any proof or any invoice. Want to cancel, cannot because I do not have the invoice nr. Customer service staff very rude, multiple times disconnected phone during conversation, had to phone back again and again. Have been reading many reviews on all kinds of social media channels, seems there is a very big problem with Teamviewer, my guess they are in big financial trouble. Trying to cancel my subscriptions, must do it with a ticket, customer service said she will open a ticket and forward the proof of the invoice and reminders sent. It has been days. Still waiting.
Read some comments people have been trying for years to unsubscribe, others give 364 days notice (only need 28), yet Teamviewer still deducted the yearly sub.
Stay clear from this one, there is clearly something very wrong
Update: managed to get into the portal (finally), cannot cancel here. Phoned customer service again. Requested again the proof that I was emailed the invoice and the reminders. Received a partial spreadsheet as proof, no SMTP time/date stamp.
Anyone can create a spreadsheet.
Been told you cannot cancel via portal (as per their FB instructions) must be done via written email (by a digital company)
Have now emailed and cancelled all the subscriptions. Waiting for a reply
Some comments said they tried for 3 years to unsubscribe

Hello, I'm using this app since years, and it WAS fantastic because it let me to help my tech-limited parents and my old mother and father from my house, in the best scenario 90 Km so far from my home, in the worst one 9300 Km so far.

Now, can you image which kind of problems you can have with old people making trouble on PC and you're not living close to them? And now, when I had any trouble I must also had to think to contact the Teamviewer Support to let them to investigate and, just in case, unlock my account?

And you'll explain also why, to an 81's old man, he must wait maybe 2/3 days that the Teamviewer Support will fix this issue to let me to fix my father's PC to let him to watch a movie or listen his favourite music?

I'm sorry, but if you had this greatest idea to try to get more money to survive, with me you're completely wrong!

There are tons of app doing the same teamviewer job without giving any problems, for free, or spending a lot of less money than a Teamviewer yearly subscription, and that's what I did.

You're NO MORE BELIEVABLE and I can NOT let ANYONE to make me so many troubles for free, especially where all the IPs I got access didn't point to any Industry, but just private houses.

So, ALL Teamviewer had been UNISTALLED from ALL PCs and phones, from any opening web page asking me a feedback I wrote just tons of swears, I installed (the payed version) another app

So, who want to continue this app, GOOD LUCK!

For a large company the customer service is appalling. We now use one of the many competitor's at least cost and better service.

I urge everyone seeing this to not buy of thus company. They sponsor thieves and fans will not stop until they stop sponsoring Manchester United. ENOUGH IS ENOUGH

This product absolutely sucks. It is not at all secure and support is not existant. $#*!ES. My machine hot hacked from using this piece of Horse $#*!! $#*! YOU TEAM VIEWER $#*!S

If you buy TeamViewer, here is what will most probably happen:
TeamViewer will

(1) hook you on their recurring payment scheme. About 1000 USD per year. Then

(2) ask everyone you are using TeamViewer with to also pay pay pay. Otherwise you cannot work with that other person and TeamViewer is useless for that collaboration. Again the price is 1000 USD each, RECURRENT PAYMENTS.

(3) Until you cannot use it with anyone. And then one day,...

(4) Kaboom! They just charged you 1000 USD that you cannot get back! Yes, it is that recurrent payment that you realize you had agreed to one year ago and did not notice or forgot about. Of course they did not remind when the time approached. Why should they? They already hooked you with a binding contract and you cannot get your money back anyways.

(5) They will ignore your request in email, even if it is time of a global pandemic.

(6) You will feel very bad, because Zoom, Webex, and many other software same features and are faster than TeamViewer, and most cost much much less, like 200 USD or even free.

So it is up to you whether you want this experience or not,

#teamviewer #remoteaccess #software #videoconference #badexperience #customerexperience

They sign you up on an auto renew policy. They become highly offended when you ask that they cancel your subscription before it does get renewed. They want you to pay every year whether or not you have a use for the product. You need a good team of lawyers to get them to not auto renew your subscription. Avoid them at all cost.

There are no ways to cancel the order and the software didn't even work.
Do not buy this software, there are better alternatives.

Given money to the Glazers at Manchester United. We don't want Team Viewer to sponsor United. Product is awful and I would rather use anything else.

A perfect app for me to manage my devices. As fore me - no need to purchase it, as a regular user I get all the functions via free version.

This software is awesome. Sometimes i stop to think how this work. I use teamviewer for maintain my worker. This a great discover.

TERRIBLE CUSTOMER SERVICE! THIS COMPANY IS A SCAM AND REFUSE TO ISSUE REFUNDS!

I received an email last night telling me they have charged my credit card $500 for the next year. I logged into my Teamviewer account and couldn't find anywhere to cancel it. I only found a "delete account" button so I used it, All it did was delete my account which I still have to pay for because Teamviewer apparently doesn't issue refunds and now I can't even log back into my account because I deleted it! What kind of company doesn't issue refunds?

I liked their product but not for $500 a year! I barely use it. Their customer service is very concerning. When I called in to cancel I was on hold for over 30 minutes as I was caller #10. The first customer service guy told me I had to write a letter stating that I wanted to cancel my account. Why do I have to write a letter when I just sat on hold for over half an hour? After I requested a refund and was denied I told him I would contact the BBB so he transferred me to another customer service person who told me the exact same thing but was able to cancel my account for me over the phone. I asked her how do I access my account now that I've deleted the account and they won't issue me a refund and she said she would transfer me to support. I'm now sitting on hold again as Caller #10!

I will NEVER recommend Teamviewer to anyone again. This is by far one of the worst customer service experiences I've ever encountered. Bad enough that i'm actually writing this review.

Horrible company that people use to scam people stay away from this disgusting company never using again

Terrible software, made my PC run slowly and made it lag a lot. Definitely recommend avoiding and using other software.