TeamViewer

Teamviewer in previous years sent reminders 90 days in advance that the license was coming up for renewal, however this year Teamviewer conveniently failed to send me a renewal email and so the license automatically renewal, and the first I knew of it happening was when I received the invoice

Poor behaviour from a predatory organisation, no wonder the ratings are so low. There are many other alternatives for remote desktop support such as teams, which is free with your O365 subscription

I would not consider Teamviewer for any purpose or tool, submit you license cancellations and start using Microsoft Teams. It's a much better tool for remote support in the enterprise.

If I could give half a star that would have been too much still.

Contacted them -- which was extremely difficult -- about a scam I got involved in. Scammers used TeamViewer
ID 878-308-016 to load it on my PC. I contacted TeamViewer about it and got into an online chat and was told I would need to file a scam ticket. Easier said than done. Information required was impossible to locate to file the ticket and no one is available to help you. They will blow their horn about being so concerned about fraud but it simply is not true. If it were true, they should have made filing a fraud ticket easier and had help available to do so. This company is a scam and you should think twice about getting involved with it. There is no customer service except to make sales. Beware

They will sell you a premium license for lots of money but wont allow you to create a package that is customized for the price of that license. How do I know? My boss insists that our current licensing does that. Team viewer responds by saying that we have to buy another license to be able to do that.

I've been using this service a while and really glad that I found them once. Their service helps me to work on my home computer while I'm gone and it's funny but I can help my mom with her computer thanks to them

Their site claims they use state-of-the-art security to protect the customers, but don't believe it. I attempted to download Office 365, was sent to a fake site, and the fake site used TeamViewer to access my computer. This site is used by hackers. Use at your own risk.

I went to the Teamviewer website to go and pay for my annual subscription. I saw that there was a new significantly lower pricing (old: $625) (new: $495.98). So, I thought oh, same account, same machine, they can transfer the license. I bought the license under the same account number, and email, and activated the license on the same machine).

Yesterday, I receive an email telling me that my card did not work for them to charge me an additional almost $700. I call and am told by a salesperson who proceeds to try to get me to think that I am getting a deal. He says that they set the price for their shareholders, etc, etc, etc... and that somehow I should think it fair that a current customer shouldn't automatically receive the lower price? That they'll forward to me the discount next year? Yeah, I think not.

Yeah, don't ever buy anything from this company. I have found another company that I will happily use in a year.

Whoever is in charge of development at Team Viewer has made it nearly impossible to support my end users. Version differences that are not forward or backward compatible block you from supporting end users. Then there is the limited licenses for support teams. Under the license that we have, we are only allowed three primary support licenses. So if you support someone on your work desktop and then get a call at home and are need to support someone from your home laptop, you have to remove the license from your work desktop computer first. They are making it far too difficult to support end users and are driving my company to look at other options. They started out as a good product, but now are making it very frustrating to support end users. We are reviewing other options.

With them claiming business use when you try to use it, it has shortened the time you are able to access the remote computer to around one minute. I use it to play a game and help out my parents remotely when they are having trouble, but will be switching to chrome as soon as possible.
In my opinion it is now a waste of time as it never use to be like this. And yes i have also tried sending in the PDF form to say its not for commercial use.

They require a 28 written notice of cancellation prior to a forced auto-renewal. I don't need their software, but because I missed the single reminder email in my junk folder, I'm forced to pay over $1000 for a service I don't need.

I got mail related my teamviewer account, and they asks me to pay ( usind debt collector) for service which already inactive. Very ridiculous action from teamviewer, especially when they already disabled my account.

I was using it from my personal laptop to another personal laptop, they all of a sudden detected my IP as commercial and disconnected me to make me pay for their product. This is bull$#*!! Other issues with them, I was losing connection frequently when I was using it. I am going to switch to other alternatives.

Our TeamViewer contract was with a former employee who no longer worked for the company. We did not get the reminders about cancelling our renewing our contract until it was past the 28 day period. We only found out about it once the bill went to collections. I tried to talk to costumer service about our situation and that the employee who signed up for the program was no longer with us so we did not receive notification about renewal (this took place 2 week past the renewal date). My phone call was met with poor customer service and we were forced to pay for an entire year of a service we do not use. I offered to pay for the 2 weeks we "had the program", but no, they are making us pay for the entire year. Any company that makes you jump through hoops to cancel a subscription is shady. I do not recommend.

I had the same experience as many other reviews here.
Cancelled the service months before renewal due, then on the day renewal was due they send an invoice claiming the service must be cancelled 28days before, but only by a support ticket. Going by their response and discussions with Australian support this company needs to be reported as a scam.

Buyer beware! When purchasing a license for TeamViewer they auto renew your service. If you do not cancel before the renewal date. They tell you they send a auto renewal email to cancel the service if you need to. My service renewed in Jan 2021. They said they sent me a renewal letter in Nov 2020. I have yet to find the email. I saw the charge on my credit card. Called the company to cancel. Well, I can't. I can only cancel for 2022. I have filed a complaint with the BBB. So has many others. DO NOT USE THIS COMPANY. Find another service that will work with you.

I tried the free version of team viewer to access my work computer from home. Seemed to work find for one day and after that would not let me sign in to my work computer. Could not get it to work so took it off my computer. Anybody know of a better FREE system.

As per FL statutes, they are supposed to send reminders about automatic renewals. They don't, thus violating FL Statutes. Their software is also garbage, requiring host and terminal computers to always have the same version in order for the connection to be made. This wouldn't be a hassle if they weren't constantly updating their versions. I am not always able to access the terminal computers to update them... which makes using teamviewer useless.

I have been waiting for over an hour to ask a simple question as to why my account was reactivated when payment take. Also to find out why they do not have a more reactive communication when there is a delay in payment especially due to COVID? Obviously they do not understand the importance of this type of communication in times like these!

TeamViewer has very poor customer service and product performance. It's impossible to speak to TeamViewer, contact tech support and cancel their service. Once you've signed up it's impossible to cancel. During these difficult economic times TeamViewer is unwilling to refund annual fee for service we have never used and have repeatedly asked to cancel.

This company is a ripoff and I would never recommend them to anyone. They are only out for the money and have no integrity. A bad company indeed! There are many other platforms out there that are free that work just as good and Zoom is one of them. Don' t waste your money on TeamViewer!

I used the free version of TV for at least and a year and was enthralled with how easy it was to use across my various PCs and remote servers. Enthralled, until in a fit of insanity I purchased the $1k license. Thinking the free was so good, the purchased version must be even better. Boy was I wrong. There were so many login requirements and half the time I couldn't get anything to work. Finally, I gave up and wrote off my $1k. Never pay for TV, if they start to ban you just delete the software.

No matter how many times I've tried, they keep blocking me because THEY believe I am doing remote support as a business. They are wrong and they are horrible people. They won't listen. I moved to FL and have been trying to help my mother in law, brother, and a few friends with helpful support.

These horrible people don't want to listen. Yet show NO PROOF EVER of me using this software for profit.

Total scam do not use this company.
We paid a annual Subscription and we decided not to continue and they charged us for another year subscription and we never authorised and there is no way speaking to this people they are complete useless and they referred our details to the collection agency do not use this company they are very very bad

TV has offered a free use account for years. They still do. When trying to use it, you are told you are using for commercial purposes which is not true and it is disabled. They advise an option to restore the free account but once the option is taken, there is no action on their part. They are doing this to all Free accounts with no warning, explanation, or correction. There is no response from TV on the issue. Strongly advise using a competive product.