TeamViewer

This company is criminal. No customer service. Product does not work. All they care about is getting your credit card and making it impossible to cancel service.

Downloaded and paid for a commercial licence but it never changes from "free". Customer service and help is non-existent. Please avoid this software and company.

It is very difficult to work, i had a call with the client and it was very difficult for me to explain the new interface to the customer. Addiosionally when i was given the id from the customer the Teamviewer demanded log in, thus an already frustraded customer had to wait for me to log in. Finally i asked him to switch to anydesk which did the job in the end.

Worst Support and License trap
Worst company I have ever purchased any license from. When you buy a license €400+ euro it will be set to auto renew. As a company i have tones of subscriptions. All sending mail about upcoming renewal. I did not get any and after chasing 3 times they do not provide proof they did send (mail-log). I contacted them on the day license was renewed and invoice sent to be paid within 14 days. I asked them to cancel the license, but they keep referring to small text in terms and condition. I would never recommend this company to anyone as for me the support and service you get, is as important as the product it self and their business model is to trap you and later point to small letters, even if what I said make sense. They say they cant change it. Really?
Its not even paid and i contact them the day the invoice was sent. If they cant change it I would suggest they update their license control software to include a deactivate button. I am quite sure that button will work if not paid!(magically)

Yes, they suck as product. Yes, they have the absolute worst costumer service (and no support on their lower plans, even though you pay $217.80 AUD per year). Yes, they make it impossible for you to cancel. BUT EVEN AFTER CONFIRMING CANCELLATION and sending emails saying that my account would be terminated and no longer billed, I was still debited $1089 for 5 licences!
I've tried calling the head office in Adelaide and was told by staff - that it was a terrible service and they got lots of complaints but theres nothing they can do about it - i needed to open a ticket to their terrible support team (which you can not even do on the base $217.80 p/a account! She needed to open the ticket for me!).
I've been working in IT for 30 years and dealt with many many many IT companies. NONE are as blatantly thieves as TeamViewer. Obviously they have managed to get away with this sort of operation in Germany, but the ACCC needs to ban this company from operating in Australia.

BS Garbage support, non existent, paid $700 a year for 2 years, now they forget I'm a member, I use this service when I need it, if you deny me access, your service is worthless, WTF scam someone else $#*!s

I used team viewer for a year based on a subscription that cost me £228.96. I used it for approximately 6-8 months and never used it again. I saw on my credit card statement that £228.96 was deducted from my account by team viewer on an investigation. I was told I subscribed to their service a year ago.
I told them a year was a long time ago, and I don't need this service anymore. I only realized this when I saw my credit card statement. Team Viewer told me they sent me an email reminder 28 days before my subscription ended, which I have yet to receive. They see I last used their service a while ago, and my request is sensible.
They are very adamant and refused to refund me for a service I will not use. Teamviewer as an organisation is uncooperative and inflexible. They have abysmal customer service policies and lack concern for customer satisfaction.
I would not recommend anyone use them there are better alternatives out there.
I am still working on getting my refund i cant believe i am actually going through all this

After installing Teamviewer, on a Windows 10 computer, and started, it would only run for maybe around 5 seconds and close! I uninstalled it and reinstalled it and it always does the same thing!

I was given the link to Teamviewer by TP-Link to help troubleshoot my Wi-Fi device so I tried to get technical support from Teamviewer but they refused. I was told basically that they only provide support for paid customers. Since TP- Link did not make Teamviewer, why should I expect TP-Link to support another company's software?

TeamViewer: Falsely Accused of Commercial Use

I have been using TeamViewer for personal use for several years. I have always been satisfied with the service, until recently. I was recently notified by TeamViewer that my account had been limited because they suspected that I was using it for commercial use.

I contacted TeamViewer customer support several times to try to resolve the issue, but I was unable to get in touch with anyone. I am disappointed that TeamViewer has limited my account without providing any clear explanation or a way to appeal the decision.

I am also concerned about the fact that TeamViewer has been unable to provide me with any clear guidance on what constitutes commercial use. This makes it difficult for users to know if they are using the service in compliance with the terms of service.

I would not recommend TeamViewer for personal use. The company has unclear policies and procedures for personal use, and they do not provide a clear way for users to appeal decisions about personal use. If you are looking for a reliable remote access solution for personal use, I would recommend using a different product.

On the way to the airport I subscribed to TeamViewer which I had previously used for free. The website was difficult to use and I ended up accidentally subscribing for a year. I was then in SE Asia for 3 months in remote locations doing nonprofit work and out of touch. Only when I returned home did I realize I had subscribed at a cost of almost $500. I am 80 years old and not very good with computer stuff. I called the company and the rep said it had been 3 months so no cancellation. He would not elevate my request to anyone else, saying he was the "supervisor." Very unsympathetic, argumentative, and unwilling to even consider my plight. I have been unable to get the software to work well after trying, along with my computer consultant, for several years. I now see many other bad reviews, but too late. I thought I had a good reason for my "delay," but he couldn't have cared less. This software may be great for some folks but for me it's been terrible, and instead of a company being kind and supportive to my needs they have been unsupportive, even nasty. I would recommend that anyone think twice about using them and considering competitors instead.

Has a good UI and simple, not recommended for the bad connections. On the other hand, I know some similar programs that can work over a bad connection

Major league scam artists. Offered a refund, then tried to remove money from my business account, and threatened to take all the money out and shut my computer down if I did not buy four $500 gift cards from best buy and give them the serial #'s. STAY AWAY FROM THEM.

This ast Sunday I had a small problem with my laptop Thinkpad T410. It maybe a little old but has never given me any problem. The problem was I had a search banner that wouldnt close out so having heard about Teamviewer I thought I 'd give it a try. What a bad ideal I let teamviewer do a remote install an hour later they had totally locked up my laptop top the point that all the windows 7 hp was totally wiped out! Mad me! UMMMM so I go to the local geeks they hook it up and came back $450.00 aint happening! Thank god my oldest son is a gammer! He and his bf took out the hard dive and put it in a syfy rigged older comp tower and three hours later he gives it back check this out Dad! His words this aint T410 anymore!

After 3 weeks of waiting, I finally received an email from Teamviewer telling me that I was approved to use their services for PERSONAL use.
However, I have tried several times and it does not work.
I am now using ANYDESK and I am very satisfied with the service. Bye Teamviewer.

The product was ok but customer service is the worst. Stay clear and avoid this company. If you purchase anything they auto charge you for renewal and to speak to someone is the worst customer service i have dealt with in 26 years as a professional. DO NOT PAY FOR THIS SERVICE GO TO SOMEONE WHO APPRECIATES YOUR BUSINESS!

TeamViewer automatically renewed our subscription for the following year AND doubled what we had been paying. I cancelled our subscription (& removed the software) but they still insist that I need to pay them for the full year amount!

I am now getting letters from a collection agency.

I WILL NOT PAY TEAMVIEWER

Splashtop is a very good alternative to TV and costs $100/year - vs TV exorbitant cost

If you call for an estimate, they will give you an invoice and threaten to have your company go into collections. DO NOT GET INVOLVED. They have sneaky and impractical business practices. They can bite me. AND NOBODY WILL CALL YOU BACK. I'm making a report with the Better Business Bureau.

Do not purchase a team viewer license ever. They apply unethical and boarder line illegal practices in their contracts. I tried to cancel my subscription recently after being auto charged $550 for a year subscription. I started the process of cancelling days after they charged my card. I spent hours online, on their website chat support, and on my account trying to find a way to cancel and request a refund for the year of service I was unknowing charged for (they don't give any warning an auto charge is coming). After 4 weeks of getting the run around from customer service they final said okay we will cancel your subscription for next year (11 months from now) but we will not give you a refund period. Not even a proration refund on the year! They expect to keep the $550 for the entire year of service even though I am not and have not used the product for months! I am fighting this charge with my bank now but this is completely unethical and boarder line illegal in my opinion. Besides all of this the reason I am dropping the service is it rarely works. I have old computers in another state I want to log into and every couple of months they push some update that causes me to not be able to access the older computers without driving over or hiring someone to go there and manually update then. Defeats the whole damn purpose of having remote access if I constantly have to go there and manually update the computers! 1 star only because 0 stars not an option.

I used the free version of Team Viewer but ultimately needed to purchase the paid version. Happened to be out of town, and my account was flagged as "commercial". So, being between the proverbial "rock and a hard place", I purchased an annual license. Coming to the end of the year, I found another program that met my needs for 10% of the price. But found out that Team Viewer had "automatically" charged me for a second year. When I contacted them, the emailed back that I had failed to cancel a month before the contract ended, and so was out the money.:>( "Read the fine print", they said! So... I would say that Team Viewer is a good program, but has more features than I need, and costs more than I can afford. Getting in touch with them by phone is unreasonably difficult if not well nigh impossible. SO WATCH OUT!
If someone from Team Viewer would happen to read this, my name is Jim Siegrist. And I will be very glad to add to this review that you do offer refunds in situations such as mine, if you would offer to refund.

This product crashes all the time, and I tried to cancel now for two years, customer support needs to be fired all of them. Please don't buy this product, worse customer and product exp's in 30 yrs

I had to use this program for an urgent need and I was not impressed at all with how it worked out. Unfortunately I will not be able to use this program unless they sort out their dealings.

Have used this software periodically. Mainly when I am out of town to connect to my home computer. Yes I am using as a free customer. The amount of usage I have with the product does not warrant me purchasing a yearly plan. I only use it for personal use only. After I installed a new version of the program something went wrong. I am getting a "Trial Period Expired" message. I did call these people. The person on the phone was a bit short and rude with me because I wasn't a paying customer. I filled out a request online to have the problem fixed. It's now been 4 days and have yet to get any response. I am now filling out a request daily to have this fixed.

Since this, I made it my daily job to find another option. For those of you who are also in need try Anydesk. They also have a free version. Anydesk is simple to use and install. It also has a manual in pdf format you can download that explains everything you need to know about the application.

I'm getting tired of these software companies who, even if you purchase their product, give sorry support or even no support at all. Most only allow you to email them with your problem and then take 2+ days or more to get back to you. Pathetic.

TeamViewer requires very expensive fees and costs $599 for every year. And when I was looking for an alternative, I found "hideasoft remote desktop", which costs $50 for a lifetime and is more powerful than TeamViewer. It can connect up to 1000 terminals and can support video conferencing. I think this is the only real alternative to TeamViewer.
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