TeamViewerReviews 168

Contacted them -- which was extremely difficult -- about a scam I got involved in. Scammers used TeamViewer
ID 878-308-016 to load it on my PC. I contacted TeamViewer about it and got into an online chat and was told I would need to file a scam ticket. Easier said than done. Information required was impossible to locate to file the ticket and no one is available to help you. They will blow their horn about being so concerned about fraud but it simply is not true. If it were true, they should have made filing a fraud ticket easier and had help available to do so. This company is a scam and you should think twice about getting involved with it. There is no customer service except to make sales. Beware

I do not recommend this company please stay away from them if you can. I reached out to them several times about a pro rated refund because our policy auto renewed during the Coronvirus shutdowns. They refused any refund and said that it clearly states in their cancellation policy they don't do refunds. I think it is unethical for a business like this to not work with a small business likes ours to help us in a time of a global pandemic when cash flow is critical. We will never do business with this company again because of this and the poor customer service I received as well. The company blocked my email after the 4th request I sent that went unanswered looking to get answers. Horrible business practice I'm very disgusted.

As per FL statutes, they are supposed to send reminders about automatic renewals. They don't, thus violating FL Statutes. Their software is also garbage, requiring host and terminal computers to always have the same version in order for the connection to be made. This wouldn't be a hassle if they weren't constantly updating their versions. I am not always able to access the terminal computers to update them... which makes using teamviewer useless.

If you buy TeamViewer, here is what will most probably happen:
TeamViewer will

(1) hook you on their recurring payment scheme. About 1000 USD per year. Then

(2) ask everyone you are using TeamViewer with to also pay pay pay. Otherwise you cannot work with that other person and TeamViewer is useless for that collaboration. Again the price is 1000 USD each, RECURRENT PAYMENTS.

(3) Until you cannot use it with anyone. And then one day,...

(4) Kaboom! They just charged you 1000 USD that you cannot get back! Yes, it is that recurrent payment that you realize you had agreed to one year ago and did not notice or forgot about. Of course they did not remind when the time approached. Why should they? They already hooked you with a binding contract and you cannot get your money back anyways.

(5) They will ignore your request in email, even if it is time of a global pandemic.

(6) You will feel very bad, because Zoom, Webex, and many other software same features and are faster than TeamViewer, and most cost much much less, like 200 USD or even free.

So it is up to you whether you want this experience or not,

#teamviewer #remoteaccess #software #videoconference #badexperience #customerexperience

I have used Teamviewer for free to support computers of family and friends (my dad and one disabled friend principally) so I know the product very well. It's good.
However, I own a small retail business with two stores, and I need to connect to the servers and cash registers in both stores, and my accountant needs to connect to my home computer and my servers once a week or so. This would cost be $200 a month for Teamviewer - $2400 per year(!), a nontrivial percentage of my net. I pay less from Comcast for network service. I get the same ability, with no loss in features or solidness as far as I can see, with Splashtop for $60/year.

Team viewer requires a 1 year subscription which I am ok with, however, they should be willing to make a short term exception due to the pandemic. This would allow for small business to keep their employees employed during this time of crisis. But Team viewer does not care and rather than being ok with having the boost of revenue for a few months they are choosing to gouge and still require that someone pay thousands more than needed by having everyone continue to sign a year long contract.

I tried Teamviewer when my husband had to be near the hospital while receiving chemo and radiation, I needed to log into my office computer and print documents to my portable printer. It did not work, tech support said that it was not an option, they charged me over 500.00. They said I would be refunded, I never did get a refund, then all of the sudden a year later, they hit my bank acct for almost 600.00. They claim I did not cancel within 25 days of the renewal. I never used it. They will not give me my money back, because I cant prove I cancelled.

I only use my laptop teamviewer to connect ot my other computers at my other houses or at my friends houses and lately i am always having trouble with your software for no reason and this is getting ridiculous and out of hand. I havent even ever had the damn computer ever connected to a corporate network and i dont have any computers or devices on a corporate network to connect to so i dont understand why i keep having these problems. If this doesnt stop im going to stop using teamviewer because it has become nothing but $#*! that you people can use to try and con people out of their money. If this happens again on any of my devices for no reason then im taking all my devices and all my friends and families devices with me because this is bull$#*! and im sick of filling out this damn form all the time for you people to sit on your asses and do nothing