TeamViewer

I needed to cancel my account, figuring I had about a month before renewal, as I hadn't gotten the standard notices yet. I have just become disabled and am unable to work (self-employed), and therefore unable to use the software. Got charged for another year just the other day. Explained my situation, they would not budge. I changed my email in my TV account as that is the only thing I've used for years. Apparently I needed to change it in the customer portal as well (unbeknownst to me), as that is the email they use to send out reminders. Therefore I never got any. They don't care. The $650 is more important to them than a disabled person I guess. It's all black and white to them, no grey.

So now I'm stuck with a bill I will struggle to pay since I am ordered by my doctor to stop working.

Anyone looking for a simple free replacement should check out dwservice.

Very disgusted with this company and will never ever recommend them again.

Be advised company has a 28 day cancellation policy they strictly enforce! They state they mail you reminders but I didn't receive either of the two they stated then sent. Oddly (LOL), I did receive confirmation that my credit card was charged after I attempted to cancel the subscription prior to renewal. I was advised they will pursue collection actions if I dispute the charge with my credit card company.

Never liked the software. Clients found it hard to use and glitches.
The worst thing is cancelling. We only had 20 nodes left and I tried to cancel 2 times and thought it took and when I didn't get any confirmation, I emailed them. 10 days later I got a reason how sorry they were they couldn't cancel my subscription that expired now in12 days but hers a few bucks off. I was livid, so I am disputing the charge with my credit card company. Don't fall for the annual auto renew scam. Run away. I love Dualmon and ConnectWise.

TeamViewer is a good option while working like a team or from a distance. It provides basic function of screen sharing and data transfer from one place to the other place. You may share data from PC, Laptop or a smartphone, it equally works on these all devices. While transfering big files, it shows some difficulty and u may only work with internet connectivity.

Yearly subscription, must be cancelled 28 days before renewal date. No courtesy warning email, that your subscription is about to be renewed. When contacting the help desk to discuss our business circumstances, they don't talk you, they just send you a copy paste email with standard referral to T&C... No thanks, do yourself a favour and use other more flexible programs, as TeamViewer doesn't give a $#*!...

A TeamViewer subscriber for 4 years. Cancelled two weeks before renewal date and was told I'd have to pay for another YEAR. This is not a cheap product. The initial email from 2019 says 28 days notice required to cancel renewal. Never been mentioned since. NO renewal notice, no invoice, nothing. I specifically forbade them to charge my credit card but they went ahead and charged it anyway. I am disputing the charge with my credit card company and expect to succeed but they say the will send it to debt collection. Horrible business practice.

I use TeamViewer 2 or 3 times a year to help my mom who lives out of state. It was very helpful as she is 87 years old. Recently they blocked up because they said we were using it for commercial use, which is ludicrous. I'm fine with it not being free, but don't state that it is, if it isn't. That's called a scam.

Our remote team of editors consistently had issues with Teamviewer. It's an inferior product that we stopped using. When we tried to cancel we were told we had to notify them 28 days ahead of the renewal date. This is a completely ridiculous and unethical policy. This company knows they're selling a garbage product that customers will want to cancel, so they've put in this shady policy to trap them and make it difficult to cancel so they can keep their money. STAY AWAY from Teamviewer.

Customers are unable to cancel their subscriptions in the Customer Portal. Licenses renew automatically for a year. Cancellations require one month's written notice. Prices are much higher than competitors in the market.

Please make sure to cancel renewal any product when you buy it because you will be automatically renewed for double the price with no option to negotiate or change your licenses. Absolute Garbage company and waste of time to even call them. There many Better companies that they do not live from scamming customers.

During the pandemic I've used Team Viewer to help an elderly friend get onto Zoom meetings from his laptop. He was isolated and needed help as tech stuff makes him anxious. Team Viewer dropped a bomb on us without warning last weekend, essentially accusing me of using their service for commercial purposes and demanding a very high monthly license fee. I tried to resolve the situation and jumped through their various hoops (affidavit, etc) but received no response. Luckily I was able to sign up for Any Desk, which is also free, and I'm able to help my friend again. So, Team Viewer, another customer relationship down the drain.

I've used TV for years now to move files. Suddenly it's decided my activity is business related. Yes! I'm guilty! I moved a couple of work files last week. But... it's quite alarming that TV monitors what's being shared evidently.

Unauthorised renew my license. When contact them do not allow cancellation.

They automatic set your account to renew without permission.

Cancellation only through ticketing system and slow response.

Worse company in remote support.

Very very sneaky company operations. Just stay away. Do not rely only on teamviewer. There are so many alternative for remote control PC programs whether free or paid. Just please please avoid teamviewer. Terrible interface, slow and no support ever. You will get reply after 11 days response if you are lucky enough for that month.

Team viewer requires a 1 year subscription which I am ok with, however, they should be willing to make a short term exception due to the pandemic. This would allow for small business to keep their employees employed during this time of crisis. But Team viewer does not care and rather than being ok with having the boost of revenue for a few months they are choosing to gouge and still require that someone pay thousands more than needed by having everyone continue to sign a year long contract.

Very bad experience. I paid around $700 for nothing because TeamViewer refused to refund me even it was before the new services started. I wasn't allowed to cancel another year's subscription. TeamViewer is so bad. It is contrary to Australia's consumer's protection policy.

Expensive for what you get and beware of "small print" cancellation policies. Seriously, get with you with a 28 day notice to cancel? Better and less shady options out there so recommend staying away from this company.

I purchased teamviewer as a once of payment.
Now teamviewer want me to purchase it again.
This would not happen if Teamviewer was an Australian Company.
I do not trust them so why let them onto your computer.
The share price has dived since they decided to charge again for a product that you have already paid for. I think teamviewer is going bellie up and this is a last attempt not to go BANKRUPT.

Totally appalled with their level of customer service. I was automatically billed again because they claim that I have already agreed to it when I signed up. However, no notification was sent before they deducted the amount from the credit card.
When I emailed them about this matter, they repeatedly insisted that they will not refund. Finally they said they will close the case since it's been resolved. When I emailed back and told them it's not resolved yet because I demand for a full refund, they rudely replied case is CLOSED!
What kind of insolence reply is this?

Good luck trying to remove auto-renewal of your subscription. If you ever reach support, they will mumble crap about their agreement. I'm stuck with a $588 bill for a service I do not want. The past year, their service was intermittent and support was non existent.
I submitted my cancellation demand, per their instructions with no means of acknowledge receipt of my cancellation demand. Company is a fraud and I have reported to the Texas Attorney Generals office.

I would like to contrast all others in stating that I have had an EXCELLENT experience with Team Viewer. I have had on brief interaction with tech support, well because I know how to utilize the software. Simply put, the easiest platform to roll out to users that are not so tech savvy. I strongly advise if not a huge company it works great. Would not know how the platform operates on a corporate level, but would assume it would meet all stakeholders interests

Lovely freeware software. Its extremely useful when you want to explain something to a friend, fix a problem on a remote computer... etc. Its beats most of the commercial products out there and has portable version as well.

TeamViewer works really well for me! I've been using TeamViewer for nearly five years, and I find it very user friendly, highly functional, and low footprint on my desktop. If all else fails, I'll read the manual (as with any software tool), and I don't have to do that much with TeamViewer; it's quite intuitive and easy to navigate.