Ted Baker

I preset a bag to my bf on Christmas, so he use this bag just twice and on second time and the fastener to which the handle was attached just broke in half.
And other issues I contacted customer service 9 days ago already about other order they are still don't respond.

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.

I purchased 3 items online on 8/11/2022 and paid for next day delivery. 2 items were cancelled by Ted Baker by the same evening, with 1 item due for delivery. This item did not arrive. I have emailed customer service everyday for 10 days now asking for a refund. Ted Baker do respond, but so far keep blaming the carrier Evri. I have tried to explain my transaction was with Ted Baker not Evri but they say there is nothing they can do! I have seen lots of reviews with similar issues, the chat agent told me the website stock is about a day behind when you order, so on some occasions orders are cancelled.
I'm having to dispute the transaction through my bank now.
I would suggest if you like Ted Baker clothing go to the shop if absolutely possible the experience I've had online is really poor.
I can only see this getting worse as Christmas approaches.

Bought shoes in June. Wore them for 2 months and they have completely fallen apart. When I contacted the shop for refund they said the shoes look quite worn so they can't do anything about it. Basically admitted it's fine for their "made in china" crap sold for 85 quid a pair to fall apart. Stay away!

Customer service representative@ US ted baker ( *******681 was terribly disappointing. Not knowledgeable and didn't know how to help (or speak well with a customer). She just kept repeating the same sentence and it was obvious that she had no clue about her work. Also tried hard to speak with a British accent. I wanted to cancel my order and she said she is unable to cancel or give any information on my order. I just need to wait around, weeks, months ( or longer) until it gets delivered. So strange. Love the brand but probably the last time I am shopping with them.

I bought something online came damaged wrong size I'm trying to get hold of them. Nobody answers. The phone. Emails are not replied. This is a horrible online service for Canadian buyers. You can return to their store because it's purchased online and Canadian buyers cannot return at the store. That's horrible.

Honestly my 2 year can be better help cx service will lie and do whatever to get you off the phone! Don't buy refund take nearly 2 month! Truly walmart clothes better then this designer and am from uk

I have only shopped with TB online on a couple of occasions and am disappointed with the service. It indicates on their website that standard delivery is within 3-5 days - I've been waiting 10 days and still no sign of my item. I've asked to cancel the order but they've advised it has been dispatched but they cannot advise when it will actually arrive. Having read other reviews this isn't an isolated incident and apparently their online service is usually this bad with some items never being received - would avoid ordering online if you can - awful service

Last time (about 6 months ago), I ordered about 3-4 pairs of shoes. Was excited them. They came and realized the shoes were at least half to a whole size bigger. I tried to make a return, but their online return process didn't work. So be warned. You need to order what what want and need the first time, since they don't have a return process (even though it looks like they do). Now I know to order one size smaller than what I normally wear in the US (I usually wear US 9, so I will need to order a US 8 from Ted Baker).

I am so disappointed with TB online service. I bought a dress and a T-shirt but only received the dress. I tried calling several times, sent email several times re my missing T-shirt. No one ever responds to the calls, either on hold forever or it just hangs up automatically. Online enquire states it will be answered within 72 hours but over a week later, no one had reached out. Physical stores don't want anything to do with online purchases. I am beyond disappointed and will never buy any TB products again, which is unfortunate as I really like their designs and have many of their clothes.

Bought a couple of dresses during a sale event. 3 business days after the purchase they were not shipped yet. Speaking to customer service on the phone seemed that they were very disorganized, and not up to the challenge of fulfilling orders on a timely basis. I cancelled the order. Bought the same 2 dresses and paid $30 additional, to receive them in 2 days. It's been now 5 days, and still no shipping confirmation. Will see if and when I receive these items. Spoke with them on the phone, and they refunded the $30. They told me they are not 'Amazon' as an excuse for the incompetence. I shop a lot on line and this has been an exception to how companies handle online sales. Buy at your own risk.

The worst kind of online shopping experience so far. I have ordered a dress. This dress never came and after 1 month of no news I called to ask them about the dress they said that there was a shipping problem. They advised me to reorder the dress, however the dress was no longer in stock online. This has been such a waste of my time. DO not recommend for international shipping.

Very poor service. Bought a bag with gift message so price would not show (they say they know I ordered as a gift). It cme with a dispatch notice, no message and the price showing. Asked what they could do as I don't live near a TN shop. Absolutely nothing but they would pass on feedback to the warehouse. Wow, that will help me. First and last time and now this will be returned and I'll buy from another site with better service.

Ordered 3 items, 2 arrived, contacted them who said that they had sent all 3 and royal mail confirmed. Package did arrive but with only 2 items. Customer service extremely unhelpful.
Will never order again from them

I cannot believe such a reputable brand has such a horrendous online experience. I called TB store on 5th ave and the manager told me she herself has had issues and suggested to clients to call their credit card companies and file formal complaints. 4 months and still waiting for a refund for a returned coat. Who is running the online business?

Being an avid online shopper, I have come across many vendors' customer service departments. To date, there has been none less helpful than the customer service provided by Ted Baker.

From curt, blase attitude towards my concerns about not having heard from the company for nearly a month regarding a $700+ refund they owe me to quoting policies and not being able to point me to where the policy actually is... the customer service I received from Asha at Ted Baker was truly terrible. I will never shop here again.

Very pleased with their service, had a my daughter s wallet from John Lewis and my daughter she just kept in side the wardrobe hardly used but she felt it is bit faulty, So we took it back to Ted-baker s shop and explain it all, I couldn't believe it they didn't say anything, told us to choose any other wallet happy to exchange or refund. This is you call a best customer service. Their staff inside the store or online very polite kind and helpful, so definitely recommend Ted-baker. Beautiful people from their hearts.

I love Ted Baker clothes and will continue to buy them in their stand alone stores (who knows how long brick and mortar will last) and department stores, but NEVER again ONLINE. Their customer service is sooo poor. I received one of many packages and in one, the shorts I bought were not included. I went back and forth with Leon a few times and was then dropped. Not sure if it was a problem with the factory and someone forgot to included them or if it was taken out of the package in transit (box was taped when received), but they should have some type of insurance for this type of situation. Anyway, a huge headache for $94. I called my credit card company to dispute. This is what I should have done in the first place. I didn't realize that Ted Baker would give me such a hard time and then stop following up. I never write reviews, but I am just so surprised and disappointed with how this company has handled this situation.

I recently brought a makeup bag and pencil case from Ted Baker.
The delivery time was really quick and they arrived in a big, pastel coloured, pretty box with a pretend stamp, writing and printed wax seal. The box is now siting on a shelf in my wardrobe.

The products are pretty as always from Ted Baker, although expensive for what they are (makeup bag £29.99 and pencil case £22).

Overall it was a good purchase with a quick delivery time.

The confirmation e-mails all have a customer service help button yielding a noreply e-mail address. Calling their customer support phone number gets a message that they're not answering their phones - try e-mailing. E-mailing *******@tedbaker.us quickly yields an autoreply, but nobody ever contacts me (it's been 5 working days, now). The online returns portal fails login, using the information provided to me in the order confirmation, and their policy doesn't allow the return to be made at a brick and mortar location where I'd be able to to speak directly with a human being. They take your money with ease but have no intention of allowing returns. Ted Baker is unethical. I'd rather have spent the half-grand on a British Airways ticket to London to piss on Ted's doorstep; Ted is a waste of Oxygen.

Very bad customer support from the agent called Alexandra that was very unhelpful and terminated the phone call and refused to contact me with the supervisor.
I am getting very frustrated that I need my money back for my lost item.

I was a bit fan of the brand, I own quite of collection but recent purchases had totally changed my mind about the brand. Last Christmas I bought a purse for my mum and wallet for my boyfriend. My mum's wallet fell apart after less than 2 months of using and my boyfriend's wallet in less than 3. Since I bought my boyfriend's wallet through non TB online store I made complaint to that store and got 50% of the amount paid refunded so that was good. However my mum's purse I bought trough TD site and they just refuse to take any responsibility of what happened. They wanted me to ship it back on my cost and then they will investigate and decide if my complaint is legit. I sent them pictures where is shows that the purse was just poorly made - either they didn't use enough glue or the glue was faulty. I spent a lot of money on that purse and on top of that they wanted me to pay for international shipping. I have asked what will happen when they decide against my complaint, didn't get the answer. Never buying any TD again.

UPDATE: 7/5/20 After I finally connected with customer service, they tracked down the items & sent pictures of them to me. (Nisha was knowledgable, effective, and helpful.) I eventually received the 2 items back in the mail with a letter from Ted Baker. 1 item was indeed "unsaleable." It had make-up on it that I had somehow missed. That was indeed my fault. The other item looked absolutely fine - brand new and saleable. I asked my entire family to look at the item and check it in case I was overlooking something. No one could figure out what was wrong with it. I mailed the second item back to Ted Baker a week ago, and I am still waiting to hear from them.

Ted Baker could improve by revisiting their return policies & protocols at the corporate level. Ted Baker needs to send an E-mail and alert customers right away if they're not getting credit for a return. Waiting for the customers to contact them, then making their own customer service track down everything that's happened with a given order, and randomly sending things back in the mail a month later is a bad corporate policy. It's reactive, not proactive. The problem with Ted Baker is not who is manning the phones at customer service (and in fact, you can't get anyone on the phone - just Email). The actual people working there are fine. This is a corporate structural problem, and they need to re-do their guidelines.