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  • TeenSafe

TeenSafe

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Overview

TeenSafe has a rating of 2.1 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeenSafe most frequently mention customer service, free trial, and credit card problems. TeenSafe ranks 114th among Parenting sites.

  • Service
    6
  • Value
    7
  • Shipping
    2
  • Returns
    5
  • Quality
    9
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How would you rate TeenSafe?
Top Positive Review

“I work with several parents who use this website to...”

Christopher J.
9/8/14

I work with several parents who use this website to monitor their children's smart phone behavior. They love the functionality and all report it provides exactly what they promise. Sounds like a solid monthly investment for parents concerned about their children's online/cellular activities.

Top Critical Review

“Terrible customer service”

Tracy S.
12/3/16

Its like your bothering them, horrible attitudes long wait times and for me 4 hours later nothing is fixed. I can check on a computer through the website what my child is doing but was never able to get the app to work...

Reviews (131)

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customer service (25)
Thumbnail of user shelbys27
1 review
0 helpful votes
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October 21st, 2017

I like the fact that I can review my daughter's text-- including her deleted texts. That is incredibly helpful.

However, the fact that they don't allow images to be displayed drives me CRAZY. The explanation they give on their site is weak. "Maintain consumer confidence and protect kids and families." What? That is why I have this app-- to try to protect my child. There could potentially be VERY inappropriate videos, images, etc that my daughter could be exposed to. I am very happy with the ability to monitor texts but I'm starting to wonder if $14.95/month is steep if I can't get a full picture of what she's involved in and exposed to.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Shelby,
We share your frustration on not being able to help parents with the important service of monitoring photos. Each state has differing laws regarding storing and sharing potentially illegal photos of minors. We recommend parents review the laws in their state and talk to their teens and tweens as the kids may be placing themselves in legal jeopardy for keeping and sending inappropriate photos. Unfortunately, these laws can also apply to TeenSafe. We understand how challenging it is to be parents in this digital era and appreciate your being a digital safety savvy parent. Best, the TeenSafe team

Thumbnail of user ericp100
2 reviews
2 helpful votes
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August 27th, 2017

TeenSafe just gets parents. TeenSafe Control has been a godsend. The app works! I brick my kids phones for bedtime and when they are out of line. No point in grounding them these days. You must call the customer service person I spoke with as I did get stuck on installing the thing, but in the end it was so worth it. I love the pause button and really dont know I did it before without it. I cant recommend this app enough.

Thumbnail of user marcelad
5 reviews
13 helpful votes
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May 2nd, 2014

Fantastic tool for managing teenage use of cell phones and social media. I was super impressed with the system and the different features. Although my son is not yet a teenager, I'm glad to know there are tool that will help when the time comes and he is entrusted with so much power in the form of a smart phone. Phenomenal tool, highly recommend it.

Thumbnail of user roseg29
1 review
9 helpful votes
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October 19th, 2015

I have had this tool for about 3 months now and so thankful because it helps me sleep at nights. The fact that I have a way to know who my children interact with and keeping an open line communication about this has helped us a lot as a family. The app is easy to use and would recommend to other parents.

Thumbnail of user marisolf1
1 review
4 helpful votes
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October 6th, 2016

My sister asked me why I wanted to spy on my child... and I answered pretty straight forward: "Dawn is my child and I am a responsible parent who wants to make sure her daughter doesn't get in trouble or posts indecent pics on social media." I was a kid too and know how vulnerable and how much peer pressure there is to do things (sometimes not the right things) just to please others. Well as a parent, I decided to take a stand and guide and protect my daughter if a situation like this arises.

Thumbnail of user rosemaryd13
1 review
0 helpful votes
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November 22nd, 2016

I have a "never met a stranger" bubbly tween. Want her to interact with her friends on her iPhone but also want to monitor and protect her as she's still a bit naive. She understands why we're using TeenSafe so our family is all in! Thank you! Not sleepless in St. Louis.

Thumbnail of user nicholef4
1 review
1 helpful vote
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December 5th, 2015

As a parent of two, my main concern is the safety of my children … all the time! But I also don't want them to think that I'm stalking them. So right away, after setting up my Teensafe free trial account, I talked to both of my children about what the service is and what it can do.

We agreed that I would stay out of their text messages, but that for their own safety I want to be able to track their location. And after using teensafe for over a week now, I have to say it works like a charm! I am able to see both of my teens' smartphone locations at any time, which gives me a lot of peace of mind (especially on days when I can't pick them up from training … or on weekends when they are out with friends).

Thumbnail of user maribethb
1 review
2 helpful votes
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February 20th, 2018

The Florida school shooting has me thinking of how difficult it is to raise kids and keep them safe nowadays. I am a proactive parent and with a tool like TeenSafe I can monitor a bit more my child and who she hangs out with and what other kids are saying. It's a way to be part of her world from the outside and know when to act.

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Thumbnail of user arans
1 review
3 helpful votes
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August 8th, 2016

My main concern is the environment around my children and even sometimes the people they may hang out with. I don't monitor them to snoop, but to make sure they are safe. Every parent should be aware that the dangers today are even bigger in this digital world we live in.

Thumbnail of user chantellh
1 review
1 helpful vote
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January 11th, 2016

I have been having issues with my son as he is leaving the house on school days to meet with other friends (which I am not very fond of), and not doing his homework. He used to tell me that he was home while I was working, but I did not truly believe him. I decided to sign up for Teensafe so I could keep track and know his location when I am not around. By using this system I know now where my son is at all times. At first I had to ground him for lying. I told him other people were telling me he was not home (neighbors and friends), so he would not know I was using this App. It is a tough situation to handle, but at least Teensafe is a tool that can help me keep track of his whereabouts.

Thumbnail of user isabellas17
3 reviews
0 helpful votes
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July 18th, 2017

What can I say, been using it for 3 months now and have a great experience with this app. Am not a computer literate, but this app has helped me to keep my kid safe in this crazy modern world full of weirdos. With this app, I can track every step he takes and allows me to pause his phone and even lock it. I recommend this app to every parent looking forward to keeping their kids safe. TeenSafe is a great solution! Thanks for you great help TeenSafe.

Thumbnail of user amberl40
1 review
2 helpful votes
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December 14th, 2015

For many of us parents who work (sometimes even night shifts like I do), it is such a relief to be able to monitor your children when you are unable to be around at all times. One of my daughter's friend had some pictures floating around on the web which I thought were inappropriate and would not like to see my daughter having pictures like that posted on different sites. This is why I think we need to make sure that we keep a close eye on what they do. Teensafe is now monitoring Instagram and this is such a relief since most of those pictures are posted on sites like this. The only thing I think it lacks is the fact that they cannot monitor facebook, but I was told that it is because of facebook's internal policies.

Thumbnail of user tiffanyb56
1 review
2 helpful votes
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September 13th, 2016

Teensafe came out with the Teensafe Manage App which allows you to pause your child's phone and lock it. They are only allowed to make phone call at that point. I used to have all sorts of fights with my daughter while she was driving as she checked her phone at the same time. I am afraid she can get into an accident and hurt herself as well as others. With this app I can control her not using her phone while driving.

Thumbnail of user nelsone6
1 review
0 helpful votes
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November 21st, 2017

Having new technology around this day and age can certainly help with parenting. My folks had it tough with me, but I am relying on apps and tools like Teensafe to help me get by day by day with my teenage daughter. I understand it is not a perfect tool as I would love for it to have the ability to monitor Facebook, but it certainly has so many other features that keep me posted and alert on my daughter's life.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Greetings Nelson,

Great, responsibility and anxiety come with smartphones for parents and children. We’re happy that TeenSafe is helping you during these “tough times” as a digital parent. Best, the TeenSafe team

Thumbnail of user traciak
1 review
3 helpful votes
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February 22nd, 2017

These people have scammed me - continue to bill me after cancellation through the use of identity fraud - customer service won't help - online messages are rejected. BEWARE! And it never worked. One star is way to many. Looking to put together a class action suit.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Tracia,

We’re sorry you had a problem. We understand from customer service that your issue has been resolved in less than 24 hours. We’ve had more than a million sign-ups for our service with a usual number of misunderstandings that we attempt to resolve quickly. Our team works very hard to provide timely and accurate resolutions. Best, the TeenSafe team

Thumbnail of user crystalb87
1 review
1 helpful vote
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November 24th, 2017

It never worked right off the bat. Before even logging in to my daughters phone it just kept giving me an error message. So Im being charged for absolutely nothing. When I call the help number no one ever answered. Ever. When sending email, again, I just got anerror message that it could not be sent. I suppose I will have to cancel my credit card to get them to stop charging me for their scam. Its a waste of time and money

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Greetings Crystal,

Are you sure you’re a customer of TeenSafe.com and not confusing us with another app? Are you calling (800)245-8598 or emailing support@teensafe.com. Our customer support team took the day off for Thanksgiving which is standard in the industry. But our U.S.-based team answers every call and we take customer support very seriously. We have millions of parents who have used our services so we are by no means a scam. Please call the number we listed above and they will resolve your issue if you are our customer. And after you call will you please respond back to this review? Best, the TeenSafe team

Thumbnail of user elizabethp268
2 reviews
6 helpful votes
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March 4th, 2019

Teen Safe has merged into KidBridge. Teen Safe worked pretty well when monitoring my daughter (who is now 19). When I logged in, to monitor my 15 year-old son, the first thing they did was inform him that his phone was being monitored. Very PC company that doesn't want to infringe on your children's rights. Immediately cancelled. Avoid avoid avoid.

Thumbnail of user enzoa8
1 review
17 helpful votes
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February 10th, 2016

My child downloaded the KIK app which I know is monitored by Teensafe, but I did not agree with that. I started doing some research on this app and found even more information than what I was looking for. Teensafe came out with this Apps list which we need to keep an eye on in case our children do not manage it well. I signed up for Teensafe a month ago and have a lot of expectations that this will be the tool that will help me in checking up on my kids. So far so good. I encourage all parents to read http://www.teensafe.com/blog/new-year-new-apps-block-teensafe-2016-app-blacklist/

Thumbnail of user cybills
1 review
9 helpful votes
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March 14th, 2016

Our Society is full of people who has a different life story. Some of us may have had a very privileged life surrounded by loving parents and good friends. Others may have had troubled lives and become a burden to people who are around them. This is the case at my daughter's school where there are children of all walks of life and most of them have so much anger inside that they just treat others very disrespectful. There is some bullying going on at that school and as parents we need to make sure that our children are prepared for this and know how to handle. That is what I do with my daughter and in order to help her, I help myself by signing up for Apps like Teensafe that keep me in the loop of what is going on. It's a tool that helps us identify when our children are in trouble and know how and when to take action.

Thumbnail of user genog1
1 review
1 helpful vote
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October 4th, 2017

They charged my credit card for just to trying. Never used any services, because it required downloading the software on the phone. But they still charged me for a month. I would not recommend this to anyone.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Sorry you were charged if you didn't actually use or download our software. If you send me your email I will check into this for you. Please send to ruth.doering@teensafe.com.

Thumbnail of user samanthar43
1 review
7 helpful votes
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March 10th, 2016

I love the fact that I can monitor my 3 teenagers and it only costs me $14.95. It is not expensive and I have the ability to check on them whenever I want. The support team helped me setup and showed me how I could monitor the 3 devices on the same account. Even though we live in a pretty decent neighborhood, I still worry for my kids and want to make sure they are ok.

Thumbnail of user barretth10
1 review
3 helpful votes
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February 23rd, 2018

If your child has an iPhone, do not waste your money on this! I called their customer support for assistance with the issue and Zhazha sent me an email that "had instructions to fix the problem" and all it was, was a link to their help page (which had no instructions on how to correct the issue). Apparently, Apple iCloud views this site a security breach of some sorts and will lock out your child's iCloud account. Do not... I repeat, Do not waste your time or money on this service. The only positive outcome is I was able to receive a refund.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Barrett,

We totally understand your frustration in dealing with the Apple iCloud account lockout issue. We have resources working on this issue but as you can tell Apple is not making it easy for our industry. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.

While detecting the precise cause is difficult the issue is industry-wide and affects all monitoring services.

Again, we do understand your frustration and we continue to try and find a workaround to fix the issue. Best, the TeenSafe team

Thumbnail of user jacquelinek16
1 review
6 helpful votes
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January 11th, 2017

This site has you put in a credit card I didn't get to process the info or use the service and it billed my credit card it sucks getting your card info to steal your acct info by charging you up front its a scam rate this place a big fat zero. Never give your numbers for a free trial because they try to bill you regardless if you cancel or not I didn't' even use the service that is for this or any other so called free trial once they have your info that's it.

Tip for consumers:
Don't use it

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

Sorry you are having an issue. Hopefully this is resolved by now. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com. Many businesses use the practice of securing a free trial with a credit card. Best, the TeenSafe team

Thumbnail of user armandod8
2 reviews
5 helpful votes
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June 16th, 2017

This product and service are worthless, which, I know, is simply re-iterating what the last 6 or seven reviews have said. They are all correct. You will get locked out every other day and their solution is to either speak with Apple (because it is apparently not Teen Safe's fault) or walk through the process of un-installing every device you have on the account and then re-installing it. I have done this process 3 times, only to have it work for 2 days and then get locked out again.
Do not bother with this service until they are able to figure out what the real issue is. It will just cause you frustration and wasted time and you will still get charged for it.

I have since cancelled my account and will be looking for another option. 1-star rating is actually too high.

Thumbnail of user ruthd30
Ruth D. – TeenSafe Rep

We understand that you are frustrated. We also appreciate the time and effort you spent in efforts to resolve and are also frustrated that our iOS service has been affected. Our team is working long hours to resolve this industry-wide issue affecting the successful monitoring of iPhones. We do not have this issue with Android.

Since early March we have been reporting several instances of Apple locking iCloud accounts. Apple locks iCloud accounts with no patterned or reason. They can lock instantly, or on one of several locking cycles which range from seconds to days. This is an industry-wide issue affecting everyone.

Apple followed the threats by hackers to wipe millions of iCloud accounts and the CIA documents publication by WiliLeaks about critical iOS vulnerabilities. These security measures provoked repeat Apple iCloud account locks of the majority of iOS devices users.

Please know that our team is working hard to resolve and is confident in finding a fix shortly.

Thumbnail of user jeffd49
1 review
10 helpful votes
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August 20th, 2015

This service is a complete scam. We wasted so much time trying to get current information that just wouldnt download. Dont waste your time, money, energy or effort on this. This was by far the most frustrating program we bought and got barely any information that we needed.

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TeenSafe created the first parental iPhone monitoring solution and is the iOS and Android service of choice amongst families, with over one million sign-ups to date. TeenSafe? ۪s secure technology provides parents with the tools to safeguard their childr...

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Ruth D.

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