We tried the free trial but it is extremely limited so we opted to pay the full price for the app the second day.
Then we found out it won't block any apps our daughter downloaded or show us her web history because her phone has an updated version of Android. They were unwilling to refund our payment even though we did not get the services they advertise for their app.
If you have an ancient phone, this app might work for you, but if you are using a relatively new device, look elsewhere.
I am a 16 yr old girl that has teen safe on my phone. It is literally the worst thing in my opinion. My dad has taken the App Store off of my iPhone because he doesn't trust me what so ever. They say they are doing this to keep me safe but honestly that's not how it feels. I feel like I can't do anything and all the restrictions are just like a challenge for me to see what loopholes I can make. If you put this on your teens phone they are probably gonna think you don't trust them
This has been more of a pain in the a$$ than anything I have ever tried. Every time I log on I have to change my son's apple id password. It is a long process and definitely not worth it. It does not monitor internet use at all. Text messages do not update frequently enough.
I did not complete the set up, so therefore did not receive any service, never dreamed they would charge for doing nothing! That's bad enough, however you can only cancel by request. I have been trying to contact for months with no response. Now I must cancel my credit card so as to not be charged anymore. There are better apps out there. You can use iCloud alone for many of the services they offer without the poor customer service.
This app is worthless. Please do not waste your money. The data retrieval for an apple phone has almost a 24 hour delay. The phone call log has been inaccurate and the customer service just makes excuses and runs you around in circles.
We are sorry that your experience with TeenSafe did not meet your expectations. Our team works very hard to deliver tools that parents can use to monitor their teen's and tween's smartphone use. Our iOS service is directly affected by how Apple manages iCloud updates. Our Android version updates the data every 15 minutes. The team continues to improve the software like the Scheduling feature we just announced for the TeenSafe Control App where parents can block apps and texting when their driving, studying etc. Again, we are concerned about customer issues and work diligently to resolve.
I only wanted to use free trial to see how it all works. I had lost my ph, tee safe gave me wrong location in which I ended up going to the persons house. It could of got ugly, but I walked away. It's been four months and every month I have tried to cancel my subscription, but can't sign in. Every moth I get charged $15.38. Unsure what to do
I have had this tool for about 3 months now and so thankful because it helps me sleep at nights. The fact that I have a way to know who my children interact with and keeping an open line communication about this has helped us a lot as a family. The app is easy to use and would recommend to other parents.
Teensafe scam me out of my money and fails to grant me access to my target phone. I contact the support team but no assistance was rendered don't buy this run very far away from this. I used Solutionhackedteam Phone Spy app instead and I'm very happy I was given access to my wife's phone with just her phone number without touching the phone
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Teensafe is not working as claimed all advertised features doesn't work as claimed. Don't waste your money on Teensafe instead use Solutionhackedteam Phone Spy app and have access to your target device with just the phone numbers only without you touching it
Solutionhackedteam phone spy app is the best to use
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You only get all of the updates from your kid's iphone at night, when its charging, and there is nothing else going on. THis is entirely useless for what parents need it for. We need to know information now. If I had 24 hrs where I could trust my kid, I would not be using software like this at all.
Chris,
We understand this issue for you. Android and Apple’s operating systems are very different. TeenSafe on Android updates all the time. There are limitations from Apple’s iOS that we wish weren’t there. The monitoring still helps parents with insights to manage through the digital safety minefields. Best, the TeenSafe team
TeenSafe just gets parents. TeenSafe Control has been a godsend. The app works! I brick my kids phones for bedtime and when they are out of line. No point in grounding them these days. You must call the customer service person I spoke with as I did get stuck on installing the thing, but in the end it was so worth it. I love the pause button and really dont know I did it before without it. I cant recommend this app enough.
Fantastic tool for managing teenage use of cell phones and social media. I was super impressed with the system and the different features. Although my son is not yet a teenager, I'm glad to know there are tool that will help when the time comes and he is entrusted with so much power in the form of a smart phone. Phenomenal tool, highly recommend it.
The service just does not work well for Apple products. It simply does not work as advertised at this point. I was very hopeful that this service would be a solution to keeping a protective eye on my kids. After numerous updates and time spent with customer support, I requested a refund for 1-month of the service and was denied. It really is unfortunate because I wanted to use the service long term, but now will start searching for an alternative solution. Sorry Teen-Safe, you're just not ready for prime time yet.
We just issued an updated version with new features. We’re sorry you had issues getting it running. When Apple issues operating system or iCloud updates our team works very hard to update our software as soon as possible. There are times when this takes longer than we like and the software doesn’t work as designed. We currently have many parents successfully using our iPhone version of both TeenSafe Monitor and TeenSafe Control. In our Terms of Use it states that any use of a full access paid account by a user, no full or partial refund will be issued. I encourage you to contact them again if you indeed did not get the data from your child’s phone. Best, the TeenSafe team
As a parent of two, my main concern is the safety of my children … all the time! But I also don't want them to think that I'm stalking them. So right away, after setting up my Teensafe free trial account, I talked to both of my children about what the service is and what it can do.
We agreed that I would stay out of their text messages, but that for their own safety I want to be able to track their location. And after using teensafe for over a week now, I have to say it works like a charm! I am able to see both of my teens' smartphone locations at any time, which gives me a lot of peace of mind (especially on days when I can't pick them up from training … or on weekends when they are out with friends).
My sister asked me why I wanted to spy on my child... and I answered pretty straight forward: "Dawn is my child and I am a responsible parent who wants to make sure her daughter doesn't get in trouble or posts indecent pics on social media." I was a kid too and know how vulnerable and how much peer pressure there is to do things (sometimes not the right things) just to please others. Well as a parent, I decided to take a stand and guide and protect my daughter if a situation like this arises.
I have a "never met a stranger" bubbly tween. Want her to interact with her friends on her iPhone but also want to monitor and protect her as she's still a bit naive. She understands why we're using TeenSafe so our family is all in! Thank you! Not sleepless in St. Louis.
Company says free trial but then charges you immediately. They were not able to pull up my child's data due to glitches on their end. Site won't let you log in without disabling security on the Apple account. Said they are trying to work on the issue. Then they expect you to pay without providing you with any information. Asked to speak with a supervisor. Says it takes two days for them to return call.
Very sorry that you are having these issues. I spoke with our customer support team and they need your email to look at your account and see what is happening. If you send me your email ruth.doering@teensafe.com they will contact you, if they haven’t already.
1) The only way you would not have received the 7-day trial is if you upgraded to a full access paid account or if you used a pre-paid credit card for payment.
2) As for the second issue, Apple changed the two-factor authentication again this week and it takes us a couple of days to figure out the changes and upgrade our software. The team let us know it will be resolved today.
Our customer support team works very hard and am sorry your experience was frustrating. But contact us and we will resolve.
The Florida school shooting has me thinking of how difficult it is to raise kids and keep them safe nowadays. I am a proactive parent and with a tool like TeenSafe I can monitor a bit more my child and who she hangs out with and what other kids are saying. It's a way to be part of her world from the outside and know when to act.
I have been having issues with my son as he is leaving the house on school days to meet with other friends (which I am not very fond of), and not doing his homework. He used to tell me that he was home while I was working, but I did not truly believe him. I decided to sign up for Teensafe so I could keep track and know his location when I am not around. By using this system I know now where my son is at all times. At first I had to ground him for lying. I told him other people were telling me he was not home (neighbors and friends), so he would not know I was using this App. It is a tough situation to handle, but at least Teensafe is a tool that can help me keep track of his whereabouts.
My main concern is the environment around my children and even sometimes the people they may hang out with. I don't monitor them to snoop, but to make sure they are safe. Every parent should be aware that the dangers today are even bigger in this digital world we live in.
Overview
The company has garnered a mixed reputation, with some customers appreciating the initial functionality of its monitoring service, particularly for its intended use in ensuring children's safety. However, numerous reviews highlight significant issues, including technical malfunctions, lack of compatibility with newer devices, and ineffective customer support. Many users express frustration over unresponsive service and difficulties in obtaining refunds, leading to sentiments of distrust. Overall, while the concept appeals to concerned parents, the execution and customer service experience appear to fall short, prompting many to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Amy, we are very sorry this was a frustrating experience for you. Technologically, what we offer is very complex and at times less than perfect. We’ve logged millions of successful transactions over the years and our software is highly functional but not always.
We are well aware of the Apple iCloud account lockouts. Rest assured, we have a full team of development resources working on this issue.
It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.
While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services. We are working hard to evaluate potential solutions and will keep you updated.
I’m not sure if you are using TeenSafe Monitor or the TeenSafe Control App but we do monitor internet history. And with TeenSafe Control you can schedule internet access or pause internet use at any time with one-click. And depending on if you have an iPhone or Android, text messages are retrieved based on when we can access the information from these operating systems, not something we can control.
Again, sorry for the difficulty but please call our support team (800)245-8598 or email support@teensafe.com to resolve these issues. Best, the TeenSafe team