Shipping said 10-15 days it took 3 weeks. No inside packaging at all, just thrown in an envelope without even washing instructions. Not of the best quality either. I ordered 2 of the leslie jordan masks and it will be my only order.
I absolutely love my new bitcoin face mask! This is a very high quality product, but more importantly, the customer service I experienced was amazing. I would enthusiastically recommend these folks to anyone. Thank you so much!
Ordered 3 men's size shirts in various sizes for my friends and me for a special event. We are all shaped differently so I expected at least one shirt would fit well. None of them did. Even the tall skinny guy thought it was a bit tight. I (overweight woman) ordered 2 sizes bigger and it fit like sausage casing. Suggest you order way larger than normal. The design was great though.
I've bought from TeePublic a few times now. Every purchase has been a tremendous experience! Timeliness, customer service, precision in the art they sell, it's all masterclass. I would recommend TeePublic to anyone!
The t-shirts have always been phenomenal (ordered from them on multiple occasions, with different sizes and styles, and I have been satisfied each time). This last time I wanted to get some cool, woke-printed masks, and even though the order was swiftly delivered, the more expensive, layered masks ruin anyone's ability to take delight in the designs because of the creases. This is very important: if you order the layered, "more protective" mask, you will lose any/all semblance of the message/art/design that you're really paying for. (See attached pics.)
That said, I contacted support, was immediately allayed in my frustration, and was sent out 4 new masks on the "regular" model, free of charge (and didn't have to return the less-than-stellar first batch).
Long story short, this is an amazing company with phenomenal customer service and I highly recommend them.
From ease of ordering to picking the correct size this company is awesome! They have a great, large selection of quality products. Their helpful " tips " and accurate sizing made this purchase easy. I received the 4 tee-shirts fast and they all fit, not to mention they're just what I was looking for. Quality products at reasonable prices. So glad I stumbled across this site. Will definitely be ordering more items and recommending you give them a try. My daughter was jelly! Wore my new palm tree baseball tee and she was like... Where'd you get that cute tee? Kerry R. OHIO
I customer service was exceptional is assisting with completing a partially shipped order. Great quality product. While no company gets everything right all the time it's refreshing to know, help is there when you need it. And this organization will help you resolve your concerns. We will order again soon.
Got great customer support *******@TeePublic after I inadvertently cut the elastic on my Eagles mask despite carefully opening the package.
I let them know merely as a courtesy so that folks in "shipping" could take preventative measures so as to not have other customers do the same thing.
I did not ask for anything.
Nonetheless, they proactively sent me a free replacement!
The quality of the products is great. They are very well done. We like everything we bought for Christmas. One shirt didn't fit because I ordered a size too small. TeePublic took care of it no problem with no additional charge for my error. They were super responsive. Great customer service! My family really liked their gifts. You can find really fun and beautiful things from the large number of designers available.
I was looking for a specific t-shirt design that seemed to only be on TeePublic, so I put in my order. I'm never sure about sizes, as every place seems to be slightly different. The site boasted an excellent return policy, though.
I got my purchase delivered, and sure enough, it was slightly too small. I contacted customer support and I was quickly greeted with a polite and easy exchange with absolutely zero hassle! I haven't had such a high level of customer service before. The shirt itself is of good quality, there are many more unique designs I want to get and TeePublic were exceptionally easy to deal with, so I have no problem giving them a 5 star review.
It feels good to support independent artists and getting things you can't get anywhere else. I had a problem with my order but it was immediately remedied. Customer for life! Thanks for the great service and products.
I almost never write reviews... good or bad... this company impressed me so much by the way they handled my request for a size exchange that I had to testify! They made it so easy, were prompt in replying and addressing the issue no questions asked. When I asked about returning the ill fitting Ts, they said, " that's ok... give them away" which allowed me to bless others in need. Extraordinary! Worthy of praise and a great review... way to go TeePublic!
I'm a huge fan of this company. They have hundreds if not thousands of great designs. I use them for Marvel stuff and I order from them all the time. Plenty of rare and unique designs, especially for secondary characters you will not find anywhere else. I only had two minor issues with them, years apart, and both times the customer service was outstanding and they got back to me quickly and fixed everything.
Pro-Tip: I recommend selecting the "Heavyweight T-shirts". They are a few dollars more, but in my opinion the quality is way better.
I bought some shirts on a sale and they arrived in a reasonable amount of time (I say that because if you are the type who expects free 2 day shipping then you would not consider 1-2 weeks wait to be reasonable), but a few of the shirts were smaller than expected. I should have done more due diligence to verify sizing but they were super cool about it and automatically sent me the requested size up. The rep. Even made recommendations that were helpful. All in all this company has me singing their praises and I will be a repeat customer for sure. Thanks peeps! <3
My daughter found a beautiful iPhone case created by one of TeePublic's artists and sent me a link so I could get purchase it for her as a Christmas gift. I hit the link and purchased the case. I don't know whether she sent me the wrong link or I didn't vet it properly, but when the case came it was for a different phone from hers.
Having not dealt with TeePublic before, I sent them an email through their contract form. I didn't know what to expect as many of their products are original creations and not some mass-produced item that can be easily recycled to someone else.
Within fifteen minutes, Vanessa in customer service go back to me and said they would send the proper case right out and that we didn't have to bother sending the right one back. Just donate it somewhere, pay it forward.
This was a delightful surprise and I am thrilled with the way they handled this. We're very happy customers and devoted fans.
Steven W., Nashville, TN
I wanted to give my 11 yr old daughter and her friends a custom t-shirt for a holiday party, when i first received the shirts they were smaller than expected. With one simple email explaining the situation TeePublic offered to send me larger ones with no fuss. Had an overall fantastic experience dealing with this company and the selection of shirt options was fantastic!
I don't write many reviews, but just HAD to share the great experience we had buying two recent Birthday gifts.
The artists did such a great job on the childlike "I Turned Three in Quarantine" and the retro "I Turned 21 in Quarantine" designs. Each one was high quality cotton: one toddler large perfect to size, and one mens long sleeve.
Printing was not thick and rubbery like an iron-on, but solid and washed well inside out.
Shipping was prompt even in the midst of Pandemic, and customer service was sweet.
So glad we got these, they will be tucked away as keepsakes and added light to an otherwise dark time.
I
I was attracted to TeePublic by the awesome artist designs and treated the whole family to t-shirts that we loved. Unfortunately, the images got sticky and began to flake off and fade after the first few washes (regular wash, regular detergent, warm/ cool water, hung to dry). We've been wearing these shirts for less than a year and they're more faded than second hand shirts I've owned for 6-8 years! Sadly, I don't think I'll buy from Tee Public again. Love the designs, I just wish they were printed to last.
Got two fabulous T-shirt last year so I thought that I would treat myself and twin sister. Arrived promptly but very disappointed as quality not as good and same size too small for me. Emailed customer services who were amazing and have already received larger size T-shirt free of charge. Brilliant website; wonderful choice, wonderful prices superb customer services. I shall definitely buy again and won't hesitate to recommend TeePublic.
Tee public shipped my order of 13 magnets within 2 days. At some point the USPS destroyed my package and 3 of the items inside and said sorry not our problem. Although no fault of Teepublic... they immediately sent replacements to me, no questions asked. Great quality great service. I will be buying from them again.
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 7th among T Shirts sites.
Hi Cynthia,
I am so sorry for the delays you've experienced. As you can imagine, carriers are a bit overwhelmed at this time with fewer workers but an unprecedented increase in packages. We want everyone to be completely satisfied. I know it's a hassle but please send us an email via our contact page at teepublic.com/contact and mention this Sitejabber review. Once we hear from you, a representative will respond in kind with assistance. We can absolutely get this corrected for you.
Take care,
Stephen
TeePublic Customer Service