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TeePublic

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Georgia
1 review
0 helpful votes
Follow Eric K.
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Above and beyond
January 1, 2021

I purchased 5 shirts and a decal from TeePublic for Christmas. The were shipped in a timely manner and I was please with what I bought. However, I made a mistake on the sizing. There is a chart, use it. I will say the shirts run a tad small. I contacted them about my mistake and lets just say, their response in taking care of a problem I caused was more than I could have ever expected. I will but from them again in the future.

Date of experience: December 31, 2020
North Carolina
3 reviews
12 helpful votes
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Ordered Nov 3rd, emailed them twice Dec 3rd Dec 20th... opening a paypal dispute today.

Id understand if they where out of something, or just behind with to many sales but this refusing to talk to me thing is unacceptable.

Date of experience: December 31, 2014
Florida
1 review
2 helpful votes
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So far, NOT HAPPY!
July 7, 2022

So, I bought two shirts and they just showed up. The first one was awesome and looked just like I ordered. Then there's the second one; wrong color, horrible decal, looks nothing like the shirt I ordered. There is a discolored rectangular pattern in the middle of the shirt from where they pressed on the design.
Their page says, "Don't love it? We'll fix it. For free.
TeePublic GuaranTee "
Then when you search how to return, which takes a while to find, it says that it is a special made order just for me, and a return is not possible. It's an XL Caddyshack shirt, not something unique or individual. I have sent a request so we will see. I will update and change my rating if warranted.

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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Go For It!
September 21, 2020

I really cannot understand the negative reviews about TeePublic. First, your purchase supports an artist. The pandemic has really ruined a lot of businesses and this is a chance to support others as they rebuild. The quality of the shirts are unrivaled. The designs are so custom that they make great gifts. Finally, the sizing is on you. Do the work with the sizing chart, and if you guess wrong let them know, and they will make it right. So, just go for it.

Date of experience: September 20, 2020
Oregon
2 reviews
0 helpful votes
Follow Tim K.
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I really like the idea of supporting indie artists in a more direct fashion. However, shopping for apparel online is always weird because you don't get to see the product or try it on first. I ordered a hoodie in my usual size and the fit was much too small for me when it arrived so I had to submit the dreaded return request. The reps at TeePublic responded and resolved my return request in a couple of hours with no grief, easy peasy. I will definitely continue to shop at TeePublic! This place is dope.

Date of experience: October 30, 2020
Texas
1 review
0 helpful votes
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I bought my boyfriend 3 shirts for his birthday. They came in the mail and the print was perfect and exactly like the pictures. The material was incredibly soft just like the description said. However, the XL was much shorter and smaller than I expected. He's normally an XL, he's 6' and the shirt was really short on him and didn't fit his broad shoulders. I contacted customer service for an exchange and they said they would send me XXL and even let me keep the other shirts! I am very pleased with both the products and customer service I received. I will definitely be purchasing from them again in the future.

Date of experience: September 2, 2020
New York
1 review
0 helpful votes
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Highly recommended order from Teepublic, I ordered youth small t shirt for my daughter and unfortunately too small her, I emailed customer service and they response immediately, we be able to get exchange and they ask me to keep or donate the t shirt! I will definitely will order from them again! Great customer service!

Date of experience: July 5, 2021
Lithuania
2 reviews
2 helpful votes
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Order was resent
July 8, 2020

I made an order and after ~2 weeks I wrote to support, that my tshirts did not arrive. Few days later they responded to me and sent another ones. 2 days passed and I received tshirts from first order. I am feeling a bit bad, since they initiated another sending of other tshirts to me.

Date of experience: July 8, 2020
Florida
1 review
3 helpful votes
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Customer service is above any expectations. I placed two orders 10 min apart. I asked to put two items in the same package which they usually don't do. It saved me almost $7, but the most important that customer service indeed above and beyond. I received reply email in 10? Min. Multiple emails as well updating on the progress of my order.

6 STARS. HIGHLY RECOMMEND THIS COMPANY!

Date of experience: May 19, 2020
Canada
1 review
0 helpful votes
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I ordered a T-Shirt from TeePublic. Unfortunately, a small portion of the image fell off the shirt after wearing it for a day. I took a picture of the problem, sent it to TeePublic and their response was to immediately send another T-Shirt to me free of charge! Now, that's excellent follow-up service.

Date of experience: August 30, 2021
Australia
1 review
8 helpful votes
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I ordered a laptop Case for my E Sports mad daughter. In my mind American goods are synonymous with quality. This was a disappointment. The picture was wrinkly and the padding was inconsistent with thumb size bits missing. Far too expensive for the quality.

Date of experience: July 31, 2018
California
1 review
1 helpful vote
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Update: Finally got my shirt. Not only was my "ice gray" shirt the wrong color (cream!) it was also a different brand (and therefore different in the sizing... 4 inches smaller at the widest spot than indicated on their website). Emailed them, got a response a few days later. Was told the color was right (seriously, how the hell does gray=cream?) but also told I did not order from blue box tees but teehappy instead (same company, different names!). Was told they would replace it, but considering the color would still be wrong, and the size is already a 2X (and largest I can order), I won't be getting my shirt! Don't waste your money.

Date of experience: January 6, 2015
Australia
1 review
0 helpful votes
Follow John H.
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I bought a T shirt that was too small and wished to return it. Instead I was told that I could keep the original and they would send another shirt as well. My emails were also answered immediately and they even provided a name.

Date of experience: January 15, 2021
Canada
1 review
0 helpful votes
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I had a small inquiry, that i submitted through the contact us page. I recieved confirmation of my e-mail in 2 mins, and a resolution to my question in 20 I'm absolutely astonished by the phenomenonal customer service! I will be placing many more orders with teepublic in the future!

Date of experience: October 28, 2020
California
1 review
1 helpful vote
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I ordered on May 8,2020 & have not received my order $130 down the drain. I have tracked my order & it says it's made it to post office. So I go to post office & show them my tracking # & they said they have no such package with that tracking #. It shows that it was supposed to arrive on June 6,2020 but I feel this company just took my cash & ran. Such a scam... Company should be sure down. Very disappointed with these scammers. Never again. I hope they are satisfied & they know way they can stick my money. Up their $#*!...

Date of experience: June 11, 2020
Wisconsin
1 review
0 helpful votes
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Amazing customer service!
September 24, 2020

I had accidentally ordered the incorrect size and so emailed asking to process an exchange. Not only did they reply in less than 12 hours, they sent me the correct size and allowed us to keep the incorrect one! So very kind and generous!

Date of experience: September 24, 2020
Italy
1 review
0 helpful votes
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Great experience
June 26, 2020

I made on order to get 6 shirts but chose the wrong size - my fault -, so I asked a size exhange: they've sent me 6 new items without claiming back the wrong sized ones, encouraging me to donate or reuse them. Great customer service, great supply. And great t-shirts too.

Date of experience: June 26, 2020
Washington
1 review
0 helpful votes
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Best Customer Service!
December 12, 2020

I ordered a hoodie for my cousin and I needed it by the 20th. However I forgot to read the fact that it was shipping in business days and that it would not be here by the 20th. I needed the gift urgently so I contacted them to see if I could do anything about it. They communicated with me and at the end helped me cancel my order and refund my money. They were extremely nice and understanding. They also replied surprisingly fast. Faster than many other companies. Overall I had a great experience!

Date of experience: December 11, 2020
Canada
1 review
1 helpful vote
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Placed my order on December 12th because the site said delivery would still be possible to my region before Christmas. We had our Christmas celebration December 27th and it still had not arrived. It is now January 4th and still nothing. I contacted them for an update and received an automated reply only. The tracking number provided has had the same status for weeks "on its way". I understand shipping can be slow at this time of year but you should not guarantee something if you cannot provide it. And when tracking info doesn't change for weeks it is somewhat concerning and i'm worried that I will never see this order at all. To frustrate me even more I kept getting spam from them to get me to buy more things when I still haven't received my first order. Not likely to order from here in the future.

Date of experience: January 4, 2022
Georgia
1 review
1 helpful vote
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Placed my order 12/19/14... 3 T's and a poster. Should have known better. Ordered before in November '13 with a guaranteed Christmas delivery. Order arrived after. Latest wasn't to be a Christmas gift so the 30 day delivery turn around didn't bother me so much. Well, here it is 5/29/15 and all I've received to date is the poster, and very little else as far as communication. Tickets opened and closed without explanation. Latest from them telling me my order was in the "cancelled" pile and I should have gotten a refund. My reply came back as undeliverable, and now their help link is disabled.

Date of experience: May 29, 2015

Overview

TeePublic has a rating of 3.2 stars from 2,314 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 6th among T Shirts sites.

service
896
value
868
shipping
859
returns
688
quality
829
This company does not typically respond to reviews
+476