• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user michaelg2085
Nevada
1 review
0 helpful votes
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May 14th, 2020

I fully understand and even expected some delivery delay due to COVID 19 crisis...
But tomorrow will be a month... I still have not heard anything.
Initially I was told it might take two weeks tops...
They could have at least sent me an email...
I really dont even want it now... I would prefer my money back...
I cant even get ahold of anyone...

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any inconvenience caused by the delay! We have sent a Private Message so that we may further assist with the status of your order. Thank you.

Thumbnail of user emmas62
GB
1 review
12 helpful votes
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January 1st, 2016

Ordered a shirt for Christmas in November which was promised for the 15th of December. There tracking system is completely broken and my shirt never arrived and after waiting ages for a reply they finally told me It was "lost in transit", I agreed to get another one printed out but after being told It'll take another month, I got annoyed and asked for a refund but they said no! So annoyed, never doing business here again!

Tip for consumers:
Don't go here!

Service
Value
Shipping
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Quality
Thumbnail of user jessicap126
Washington
1 review
2 helpful votes
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January 23rd, 2017

I ordered a "long flowy" women's tshirt, which arrive looking like something that would fit a 5'2" 250 lb person. Nothing wrong with that shape, if it is what is displayed on your website, but the website picture and the actual product were MILES apart. I requested a return/refund and they made me jump through all kinds of hoops, measuring, etc. only to give me a partial refund. In other words, the product they sent me didn't match their image and they made me pay for part of it. Stay away from this company. Not worth the hassle!

Thumbnail of user codyn15
Canada
1 review
0 helpful votes
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September 7th, 2017

Still havent got my orders... i know some stuff is going on state side right now, but my stuff was sent out before any hurricane hit the mainland... kinda bummed ive been waiting so long. First order placed Aug 1, second order placed Aug 7. A month for 2 shirts? I just got a pair of shorts from Germany and it came in 2 days. I know you gotta costum print them, but damn.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any delay! If your orders have not arrived by the delivery date that was originally advised, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user josephv37
Ohio
1 review
0 helpful votes
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February 28th, 2018

I wrote a review 2 times yesterday explaining my disappointment with my thin blue line tee that had tear in the seam. How cumbersome and difficult it was to return (hard to take the photo demonstrating the tear. And after 2 attempts to write a send a review... i finally asked my wife to sew it for me. Oh yeah delivery was slow in today's market and price high. I feel it was for a good cause. This is my 2nd time ordering from tee spring and I believe it will be my last.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any inconvenience, a photo of the damaged item is required to proceed with a resolution. For additional assistance, please reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user garyw561
West Virginia
1 review
0 helpful votes
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May 16th, 2020

Ordered a Tee shirt on April 4th 2020 as of May 16th 2020 still have not received the shirt.
Emails keep saying shipped, REALLY from where, could have walked it across the country by now.
Do not order from these people. They will not answer your replies.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any frustration caused by the delay! We have sent a Private Message so that we may further assist with your order. Thank you.

Thumbnail of user me14315
Oregon
1 review
0 helpful votes
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March 22nd, 2018

My colleagues and I ordered custom designed shirts through TeeSpring and we were not disappointed. They produced a quality product with quality graphics on shirts that were true to size. The shirts also arrived on time and the customer service was great. I would highly recommend TeeSpring!

Thumbnail of user jenniferb1441
Ohio
1 review
2 helpful votes
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April 30th, 2020

I received an email that my order had shipped on 4/9/2020 and I still have not received it! I have emailed numerous times and no response. I received and email saying my order would arrive 4/16-4/20 total lie! Almost a whole with no response and no delivery! I mean it is just 1 tee shirt this should not take this long! I will never recommend them or order from here again!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for the delay! In response to COVID-19, and to adhere to distancing guidelines, we have modified our print and fulfillment process to limit the number of team members in the building at one time. We are still working as quickly as possible to print all requested items and respond to all inquires though! We have sent a Private Message to further assist. Thank you.

Thumbnail of user kathyt75
New York
1 review
0 helpful votes
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August 21st, 2017

Eclipse today, shirt not coming for two days despite alleged "guarantee" of arrival by Eclipse = false & deceptive advertising; bait & switch. A refund in its entirety would be nice.

Mr. Mathew Tyler, future President of the USA
www.TylerPresident.com
Sustainabile: Women's rights ratified + Veterans adequately taken care of + Citizen dividends just for being a U.S. Citizen + Free modernized education + Free modernized healthcare.
"Tell your friends about me."

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration, if your item has not arrived by the estimated delivery date shown in your order confirmation email, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user wendyb88
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2017

I loved the shirt! It came a day early. Great quality. Was looking forward to it being my new fishing shirt. But... My daughters puppy ate it before it even got out of package. It is unrecognizable as a shirt! So sad

Thumbnail of user robynb41
Utah
2 reviews
0 helpful votes
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January 6th, 2018

This company is really a great company. I have never had a problem when ordering. I had to order a new item because the other item was too small and they got right on it for me. Great customer service for sure.

Thumbnail of user lorim137
Virginia
1 review
0 helpful votes
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April 15th, 2018

I ordered 2 tshirts, both size 2x for a fundraising campaign for thataylaa. For someone who needs a 2x size there is no way I can wear either shirt due to their length being so short. They actually are above my belly button! Size fits, length horrible. 1st teespring order, disappointed in product and ship time... obviously my last. Will donate via PayPal next time instead.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your shirt did not fit as expected and we're always happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user kaitlynl11
Louisiana
1 review
0 helpful votes
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March 15th, 2018

My experiences with Teespring have been positive. Their customer service is friendly and responsive, and the products always arrive on time and are beautiful. I've gotten lots of complements on the products I use from Teespring and I would definitely recommend them!

Thumbnail of user petera123
Germany
1 review
0 helpful votes
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August 7th, 2017

Selection, ordering process, price, product quality the everything is basically completely appropriate. But my main problem is the shipping. Why do the deliveries always stay in the transit department of DHL in Frankfurt for weeks? Are the shipping papers so poorly printed? I do not understand that. There are certainly dozens of t-shirts shipped to Europe / Germany. It should be possible to make a problem-free shipping possible.
In the penultimate order, the original T shirt was lost at DHL. I have easily got a replacement tshirt. Thanks again, to the Suppport department of Teespring. With my current order, the package is now again more than a week in Frankfurt. I'm curious how it goes.

Greetings from the Black Forest

Peter Altnow

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinw46
Montana
8 reviews
30 helpful votes
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October 24th, 2017

I received a wrong shirt with a wrong print. No phone number for this "company." Reviews section on Facebook disabled by TeeSApring, which should've been a red flag. I'd recommend avoiding TeeSpring.

Update: I have been communicating with TeeSpring about this one t-shirt for 6 days. It takes on average 24 hours for a single email/response cycle and still no phone contact. There is still no update on when a correct t-shirt will be shipped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that you have received an incorrect item and we would be happy to offer a resolution right away! We offer Customer Support directly through our site, please reach out to us through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user candicet15
Canada
1 review
0 helpful votes
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May 6th, 2018

The items were as expected was not dissapointed at all with the products I have got so far which is backpack and t-shirt still waiting on pencil case delivery for other items were very fast just in time for bday party

Thumbnail of user derrickk15
Florida
1 review
1 helpful vote
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August 14th, 2017
• Updated review

Thank you for the reply. It still doesn't change the fact that what is listed on the website is misleading. If you clearly stated the shipping like you did in the reply to my review, there would be no problem, but it is not clearly stated and gives the impression if ordering more than one item you get the reduced shipping.

Don't believe the shipping charges
August 14th, 2017
• Previous review

They will mislead you on the shipping charges. They state $3.99 for the first shirt and $2.00 for each additional one. I ordered 2 shirts at the same time and was charged $3.99 for each.

Thumbnail of user graemes10
Portugal
1 review
0 helpful votes
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August 25th, 2017

Would not recommend took n Attleboro 8 week to deliver with a reprint in the middle followed by an additional customs charge of £11.52 - which teespring were not helpful or concerned about - would not recommend using teespring to my worst emery

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for the delay in receiving your order and we are glad to hear that your reprint has arrived. For customers who order internationally, you may be required to pay additional fees for delivery, such as customs charges. We do not have a way to anticipate or avoid these fees and are sorry for any inconvenience this may have caused.

Thumbnail of user julies222
GB
2 reviews
0 helpful votes
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September 25th, 2017

I ordered a sweatshirt from this company but was sadly sent the wrong one. After sending an email their customer support team sent back a speedy response and have sorted the issue within a matter of hours. I really couldn't fault them at all thanks to a lady named Jennefer

Thumbnail of user heatherb216
Pennsylvania
1 review
1 helpful vote
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April 2nd, 2018

Hanes teeshirts with a high price tag. I appreciate that the shirts raise awareness but I would have been happy if a portion of the sales went to research funding. I feel that there was definitely enough profit to be made.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any confusion, Teespring is a user generated platform that allows anyone to design and sell products online. It is at the seller's discretion if they choose to donate a portion or all of their profit to charity. For any additional assistance, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user nd69
Indiana
1 review
3 helpful votes
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March 27th, 2018

Terribly quality printing. Lines are fuzzy and not crisp, design is crooked.

Terrible quality shirt. The shirt is so rough, I wont even use it as a rag for my car.

Dont use their fit finder... it recommended a size 2 sizes too big for me and when I tried it on, I was swimming in it.

Buyer beware... all sales are final. But they dont make this known or have a link on their site explaining this... instead youll have to dig 20 minutes to figure out youre screwed.

I would NEVER recommend anything from this site to anyone.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that you were not happy with the item that you received and we are always happy to offer a resolution! Please contact our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user morgaineb
Canada
1 review
0 helpful votes
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February 1st, 2018

They were very nice and were super helpful when I contacted them about having a size too large. Their chart is helpful but wasn't on the dot with what size I should have bought. They were kind enough to give me store credit so that I was able to buy the shirts I wanted in a smaller size.

Thumbnail of user daveh69
Florida
9 reviews
25 helpful votes
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May 23rd, 2014

I haven't used this site to create a Tshirt design, but I have purchased one through them. I got it in a reasonable amount of time from when the cut off time for printing was and the quality was very nice.

Thumbnail of user samj855
California
1 review
0 helpful votes
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January 6th, 2023

Spring spent most of 2022 not paying its creators or vendors (see here https://www.businessinsider.com/how-merchandise-startup-springs-rebrand-went-wrong-2022-8 and here https://www.businessinsider.com/merch-company-spring-has-laid-off-staff-creator-economy-2022-7)

They've cut most of their staff and have no customer service to speak of. If you work with them, don't expect to get paid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are incredibly sorry for the trouble you've encountered on our platform! We appreciate your feedback as we are always trying to improve. We are aware of the pain points we've been struggling with - and while we have no excuse for the problems you've encountered, we do appreciate your patience and understanding through all of this.
We are doing everything we can to make sure all issues are resolved and do not continue to occur. Please reach out to creatorhelp@spri.ng in regards to your payouts so we can get those taken care of for you. We apologize again for the trouble!

Thumbnail of user lisag162
Ohio
1 review
2 helpful votes
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October 6th, 2016

I bought a tshirt and when it arrived the lettering was horrible. It looked like it had been washed 10 times. I emailed them and they immediately apologized and told me to send pics. I sent 6 pics and have not heard anything from them. I actually have sent the pics on four different occasions... NOTHING. Now I'm stuck with a $30 shirt in a bag. I'm very disappointed.

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From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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