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Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.
This company responds to reviews on average within 12 hours
I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!
Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace
I ordered a t-shirt for my fiancees birthday two months ago and still did not receive it. Sent alot of emails with standard replies stating to check post office. Post office searched and they never received it. Now I was totally ripped off. Never Ever buy or deal with this company. No real customer support. No phone numbers. Just Bull$#*!. Do not buy anything.
The small color dots in the ads are not adequate to describe the shirts. Especially not when using a mobile phone. I have been disappointed with some colors and have just not ordered some shirts because of this issue!
We're sorry for any frustration, you are welcome to review the photos of the items directly on our site. When hovering over the image of the item, an enlarged view will be shown to the right side of the photo. We hope this helps!
The quality of the tee shirts and hoodies was fine. Print job was really awful. Customer service was terrible; repeatedly requested pictures and "Ship To" confirmation. A endless circle of frustration. Horrible experience.
Tip for consumers:
Don't
Products used:
None
We're sorry that the items were printed differently than expected and we're always happy to offer a resolution! Our Support Team has sent a private message to further assist. Thank you!
I bought a shirt for my brother as a gift. It came from the UK and arrived quickly. My brother said the graphics are beautiful, the quality is good, and size fit.
Dealing with teespring has been a pleasure
I purchased a coffee cup from this company they took the money out of pay pal immediately did not process my order! No order number no email!
I have sent them three emails and have three cases unresolved no response! I have to go through pay pal and get my money back that way!
Never buy from this company!
We apologize for any inconvenience and we will be happy to review the status of the order! We have sent a private message to further assist. Thank you.
Do not buy from this company they are the worst I brought a hoodie and the paint was faded off and the hoodie was a cheap material then I emailed them 7 different times and no one responded back to me do not waste your hard earned money on this company.
We sincerely apologize that your hoodie was not printed correctly and appreciate you reaching out to our Customer Support Team! The replacement order is currently in Production and will be shipping soon, thank you for your patience! If you have any additional inquiries, please respond the most recent email from our Team or reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.
I wish there was an option for 0 for service. It's horrendous. Ordered my items at the beginning of November and I STILL haven't received them, even though they were due for delivery between 21st & 23rd December. It's disgusting that it's still not here and has honestly ruined Christmas due to it being a personal Christmas present. I'm extremely unhappy and pissed off. I will NEVER be using them again. £85 for some $#*! service. Couldn't be more unhappy.
Shipping was terrible! I had 2 items, after they were picked up by DHL they sat there for a week before they went out for delivery... My order was for my sons birthday and were ordered in plenty of time, but because they sat at DHL they arrived days After his birthday... wont order again!
We are very sorry to hear that your items were delayed in transit after being shipped. If the items arrived after the estimated delivery date, we would be more than happy to assist you further, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.
Well I was told a replacement would be sent to me as you can see in the email below.
But not only did it never show up, it has been deleted from my order history at teespring.com
Charming!
Teespring S. Wrote: -------------------------
Hi Jame,
Thank you for your response! I have submitted your replacement order 1d81cee8332aead2 and the Black Tee, in size Large, will be delivered by April 16,2020. Please let me know if you have any other questions.
Have a great day!
Cindy
James M. Wrote: -------------------------
LARGE please!
And can you print it on a BLACK Tee?
What I thought was blue looks more like purple.
Teespring S. Wrote: -------------------------
Hi James,
We're sorry to hear that an incorrect size was requested on your order! We are happy to offer a courtesy reprint and the original item would not need to be returned. What size would you like to request for the replacement?
Looking forward to assisting you further,
Teespring Support
We're sorry for any confusion! While only our Sellers have accounts on our site, please visit our "TRACK MY ORDER" page, order 1d81cee8332aead2 is showing as delivered. Per the tracking information on the courtesy replacement order, the US Postal Service marked the package as "delivered in or at the mailbox at 11:33am on April 11,2020." A Private Message has been sent to provide additional delivery information. Thank you.
I bought a shirt over a year ago, it was very nice, good quality, very soft comfortable t-shirt. 5 stars.
So I bought another shirt a month ago and somehow I got a Small when I ordered a Large, it looks like all their shirts default to small and you have to change it (I thought I did this but I maybe my screen refreshed). This is the stupidest thing I have ever seen, I order a LOT of t-shirts and I have never seen this. Every online store that I order from always forces you to choose a size with the words; "Choose a size" in the box. Why in the world would you have this default to the most unpopular shirt size in the world is another stupidity! I mean every time I see a cool shirt, or hoodie, or jersey on sale online it's because they only have it in "Small" or sometimes XXXLarge because nobody wants that size dude it don't fit. And at "check out" and even on the order receipt it just has an "S", totally not going to catch that right, why not write out the word LARGE so people can catch it? Anyway, I emailed them three times to which they completely ignored. So good product, bad order process, horrible customer service or should I say; THERE IS NO CUSTOMER SERVICE! However I did get an email from them today saying; Supporting local businesses during these challenging times #LoveYourLocal Nah! #2WeeksUnPaidWorkFurlough Order Number: *******f7fd8636a92
I ordered a shirt on 4/19/15 and as of 6/5/15, no shirt. Teespring doesn't even respond to my requests for information. I guess I just got a $25 shopping lesson instead of a shirt.
The shirt finally arrived 3 months after it was ordered.
I ordered a shirt by clicking though what I wanted and didn't realize the design I ended up with was a knock-off of the design I actually wanted. There are numerous designs that are stolen almost directly from other sites, and I'm certain that they weren't used with permission. I realized my mistake minutes after ordering and emailed the company and they told me that it was already printed and I can just exchange it after it arrived. Would not suggest this company to anyone, ever.
We apologize for any confusion during the process of placing your order and we are happy to accept a return of your item. Teespring is a platform where anyone can sell an original design, so it is very possible that the creator of the artwork is also offering their design for sale through other sites. If you have any additional questions, please reach out to our Customer Support Team through http://answers.teespring.com/customer/portal/articles/1726001 Have a great day!
My first teespring order was fine. My second has been a nightmare. Customer service told me it was actually from teespringvip.com, so they couldn't help me? The vip people refused to ship, refused to refund, ignored the paypal claim, and now their site won't paint due to "failure to comply with terms and conditions". Stay far away, no matter how cute the slogans!
We sincerely apologize for any confusion, Teespring.com is not affiliated with "teespringvip.com." We are sorry to hear that you have had this experience and hope that you may consider amending your review, as it does not appear that this order took place on our site.
Dont buy anything from there. They printed shirts poorly and it came in different brands and they admitted it was their fault then changed their mind and said their production team said otherwise. I sent the shirts back and still haven't received a refund.
We sincerely apologize for the frustration and we're happy to review the status of your refund! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
Placed order within minutes the back sent a fraud alert because the company had charged my credit card 6 times. (once for each shirt) so looked at my bank and sure enough my card had been charged. So i looked back at my order and noticed that each item has an additional $ 4.99 shipping charge. I rad the site it said 2.00$ per shirt for shipping. It felt shady to me at this point. I canceled all the orders as none are more than 20 minutes past the time i ordered them. I emailed them and have not been refunded and now i have to go down to the bank to unlock the fraud alert on my credit card. Waiting for refund it took all of 2 minutes to charge me why cant i get a refund as fast? Waste of time now i have to bank and stand around there too! Dont use this company waste of time and money!
We apologize for any confusion. On our checkout page, you would only have to put in your financial information once, but items ordered from separate campaigns are considered to be individual orders. Once a campaign ends, our Production Department assigns the campaign to the printing facility which best suits the needs of the design. Due to each campaign ending at different times and orders shipping from different printing facilities, we are unable to offer combined shipping. However, if you are ordering multiple items from the exact same campaign, we’ll be happy to combine the shipping for you. If you are in need of further assistance, please reach out to our Customer Support Team directly through the following site:
http://teespring.force.com/NewCase?l=en_US
Sincerely,
Teespring Support
I ordered a long sleeve t-shirt for a Christmas present for my husband. It arrived in time, no issues. I paid $29.99 for the shirt and $8.99 for shipping. The quality of the shirt is low. All cotton and thin. I ordered a size L it runs small so an XL is needed. I've contacted them numerous times to return the item. All I've gotten is one computer automated response with a case #. I continue to contact them and no response. Very frustrating. $38.00 for a poor quality shirt is not a pleasing gift to give.
Hey Angela,
I'm so sorry to hear your item did not fit as expected and that you're still waiting on a response from us. We are experiencing delays due to the holiday rush, but I've sent you a direct message this way I can get this resolved for you.
Sincerely,
Saverio
A special order product I received was not working properly so I started a claim - the item was supposed to have been replaced after another run was produced - unfortunately, the replacement never came, and by the time I remembered I was supposed to get a replacement I emailed again, and got no response... I stared a second claim and Ruel took great care of me... sadly, the item I wanted was out of production! I was able to order anything else off the site at the same price, but I was disappointed my first claim fell thru the cracks.
First my order did not show up. I contacted teespring and they acted like it must have gone to the wrong address.
So then they acted like they are doing me a favor and said I guess we will print you another one at NO CHARGe and we send it to you... I'm like I know you will because those things are expensive anyway and it wasn't my fault.
So several weeks later it finally shows up.
I watched it yesterday and most of the black lettering has faded away in one wash. I am so disappointed. I bought this shirt because it says happiness is being a Grammy and was looking forward to wearing it a lot
So disappointed
They promised that my order was shipped with a trackable number but it was not trackable. My order was lost and it takes the support a long time to answer my emails. They dont answer my questions but make up excuses. My order has been lost and they have my money and they haven't done anything about a refund. They seem to be ignoring me completely. I won't be ordering from them again
We're sorry to hear that your order did not arrive on time and our Customer Support Team is always happy to offer a resolution! We have sent a Private Message to further assist.
I have ordered many shirts from Tee Spring for myself and family. The shirt itself is great quality, but for the price you pay for the shirt and shipping, you would think that they would add a little something on the front of the tee. Almost all my tees from Tee Spring have nothing on the front. Looks like a plain tee shirt with not message. Their shirts have so much to say on the back. I think something simple on the front left breast wood be perfect.
We're sorry for any confusion, all of the designs shown on Teespring are created by individuals and not directly by Teespring. There are many designs offered that include artwork on both sides of the garment, you are welcome to use the search feature to locate designs in which you are interested and browse through the options. Thank you for your business and have a great day!
I had a few issues we ith my order being delayed. No fault of teesprings when I reached out to the team Ruel was very helpful he kept in contact with me until my order arrived. He also helped my fiance with her order
Absolute worst quality of print on a tshirt. What was received was nothing to what was online... 100% satisfaction is bs from this company no one from the company has responded at all had to contact bank for chargeback. DO NOT purchase from them!
Super disappointed, got a hoodie took longer than expected but that's not my complaint, after 2 washes in cold water and hang dried, the lettering started to peel quite badly, now I am left with a grungi looking hoodie, I expected more for an almost $50 hoodie. It is not allowing me to post a pic or I would
Tip for consumers:
I should have read reviews before purchasing...lesson learned
Products used:
A hoodie from Teespring
We are so sorry to hear this happened! Our Fan Experience Team is always happy to help provide a resolution. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!
The T-shirt quality is medium, you can buy the same quality with 5-10$ at Ebay or Aliexpress. Ok I understand that we are paying here for design this is acceptable. I think that postage cost for EU ( no registred packet) for every separate T-shirt is too hight - 11,49 euros. My T-shirt had not any plastic packaging, it was just put into DHL postage bag. So having such low quality postage service and not having an option to pay one postage for 2 T-shirts, my shopping experience at teespring.com was not so good.
We apologize for any frustration. After a campaign ends, our Production Department assigns the order to one of our printing facilities, based on the needs of the particular design. Due to each order potentially being shipped from different printing facilities, we are unable to offer combined shipping. If you are ordering items from the EXACT same campaign, we would be more than happy to combine shipping. For any other questions, please contact our Customer Support team through http://teespring.force.com/NewCase?l=en_US. Thank you.
I ordered my tee because I love the logo. I am size 16/18. I'm 5'3", 175 lbs. I ordered a 2X as I don't like my tees too tight. This 2X was way too big. The sleeves came down past my elbows. It was so long that it came to my knees. I sent a message to TeeSpring who responded that same day. Customer Service informed me that they would send out another in a smaller size (I ended up with size L-slightly snug-lol) That's not the ONLY thing! I don't need to return the 2X. To me, that's great customer service. As far as the shirt, it isn't the best quality. The material is on the thin side. For $30, I'd expect something better. But, like I said earlier, I love the logo! Rad Tech Strong
I ordered two items but never received them. I wanted a reimbursement. Then they asked if I wanted the items and my correct address, which they already had. No, I had asked for reimbursement and again gave my address. Then they asked again my correct address. I repeated that I wanted my money back. Then nothing. No answer to emails, just nothing. So this "company" is a fraud. Do not trust them, they are after your money and you'll never receive anything.
Update: after many weeks of silence I received an email that my money would be reimbursed. And yes, on 6 August my money was there! So I withdraw my opinion that they are a fraud. They are just highly inefficient. Considering that I ordered on 6 April with a delivery date of 4-10 May, got info of alleged shipping on 21 April, then emails telling me to wait until 24 June, then no answers at all anymore, this came as a surprise to me. The reason for the delay: they were so busy. Yeah, I can imagine...
Tip for consumers:
Don't!
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We are sorry to hear that your order has not yet arrived! Our Customer Support Team has sent a Private Message to assist and we look forward to resolving this for you soon. Thank you.