• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user gigii1
New York
1 review
1 helpful vote
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November 25th, 2017

I ordered my own design on a shirt and I was so disappointed. The shirt material felt so cheap and the print looked extremely cheap. The design was printed on crooked and the customer service is horrible. I didn't even bother contacting them again since they don't do refunds. Stay away.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any confusion, if your item was not printed as designed, we are always happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user danielm380
AE
1 review
0 helpful votes
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September 29th, 2017

Am impressed by the support team. I have been having trouble with my order due to wrong a address that I submitted.
But the Support team have been relentless in the pursuit to get another product for me.
Kudos.

Thumbnail of user nicolej59
Australia
1 review
0 helpful votes
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September 21st, 2017

I want to thank Teespring for their fabulous customer service. I'm an Australian customer and had to wait for a while due to shipping for a tank top I'd ordered. When it arrived the print on the front was incorrect and so I contacted Teespring customer service straight away. Within 15 minutes a customer service representative had contacted me and resolved the issue - offering me a free reprint. I cannot fault their customer service and the quality of the product (despite the mis-print) was great too!

Thumbnail of user tonib330
Ohio
1 review
0 helpful votes
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October 11th, 2021

My son spent over $40 on a hoodie that is literally disintegrating. He wore it once, I washed it (hand washed with cold) and it has no less that 15 holes in it. Its like water causes it to disintegrate. I feel awful for my teenager who spent his hard earned money on something that is literally disappearing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're so sorry to hear this happened! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Thumbnail of user jeannetteb14
Washington
1 review
0 helpful votes
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February 1st, 2018

I received 3 garments with print quality that was amazingly poor. After washing the pieces once it looks as if the printing has started washing off. The sharpness of the printing qualify is also not acceptable and the colors are sad and faded. Placement of the printing on the hooded sweatshirt was bad as well... they placed it so high that the only time you will see it is when the hood is up on my head. The SMELL of the garments when they arrived was the worst! I couldn't get them in to the washing machine quick enough! Very regretful that I purchased them... and sad that the event I am attending made this as the only option to get event apparel. I won't be wearing these pieces for sure.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you were not satisfied with the quality of your items and we are always happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user jennys119
Ohio
1 review
0 helpful votes
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March 6th, 2018

I'm so glad I found teespring, I love their products, love these shirts, the quality is excellent, I can't wait until I purchase my next order. I talk about these exciting shirts to all of my family and friends

Thumbnail of user annettel20
Virginia
1 review
1 helpful vote
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July 12th, 2016

I was so excited to order this shirt for my husband for Father's Day. However, the excitement turned to frustration and hostility. Teespring promised shipping withing 6 business days. After checking my "tracking number" repeatedly and seeing it continued in the printing phase I contacted customer service. I was assured it would be here by Father's Day. I continued to contact the "customer service" person, but she quit responding. So, then I did a live chat and was informed that the company had a problem with inventory and that I would receive the shirt by 6/26. The date came and went and still no shirt. Finally, 5 weeks after I ordered, the shirt arrived and it is HUGE. The size descriptions and pictures are ridiculously inaccurate. What is really funny is that just last week I received a 2nd shirt! I truly wonder if this "company" is a front for some type of criminal activity. I wish there was a minus star rating I could give them.

Thumbnail of user lianb1
GB
1 review
0 helpful votes
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January 8th, 2018

I ordered product for a Christmas present the printed colours were different from what I ordered was meant to have yellow and white writing instead we just got white writing didn't mention how much delivery was going to cost until after I paid for it and then delivery took a while the expected delivery date window changed from original one not overly happy with that

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any delay and that your item was not printed correctly! We would be happy to assist you, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user chrisg224
New Mexico
1 review
1 helpful vote
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April 3rd, 2018

I dont know how but there was a mix up with the size of the shirt I ordered, but i contacted Teespring and they sent me the correct one right away. Best experience with a company that had a mix up sent to me. I have already recommended Teespring to family and friends.

Thumbnail of user tarac112
Kentucky
1 review
0 helpful votes
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December 5th, 2019

I pre-ordered 3 of The Limited Edition talking Lucas the spider. When they finally arrived two of the three where busted. I reached out to the company and they told me that is February when a new batch was released they would send me two replacement free of charge. The Replacements never came. When I reached out to the company again they told me there was nothing they would do to help me. They would not send me The Replacements or issue a refund. So now I have two busted toys that I spent way too much on. I would not do business with them again.

Thumbnail of user karenb387
Louisiana
1 review
1 helpful vote
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March 19th, 2018

So many compliments on my "Lucky to be called GiGi" shirt from Teespring. It was my 3 or 4th shirt I have ordered and I love each and every one. And so does people who see it. The shirt is of a great quality and the size is true to size and does not shrink when washed. Now I do not dry all the way I hang it a little damp.

Service
Value
Shipping
Quality
Thumbnail of user vanessal154
California
1 review
20 helpful votes
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May 14th, 2020

I placed an order April 16th it's been more than a month now and I still haven't received it. I was provided with a tracking number that doesn't even exist and I can't track my order. I have messaged them twice and I haven't gotten a response. There's no number there's no customer service. All the bad reviews are true I wish I would of read the reviews so I wouldn't have placed my order. Worst way to loose my money. STAY AWAY!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion, it's not a scam, just a delay in transit! The tracking number shown in your screenshot is valid. We will be happy to send a Private Message with the correct site to track the shipment as well as further assist with your order. Thank you.

Thumbnail of user tonih31
Georgia
1 review
1 helpful vote
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August 3rd, 2017

I have order from this company many times. Only once did I have an issue on a printing scale. I contacted the company told thrm what was the issue, sent pictures and they fixed it right away by replacing the item. The correspondence with them was very quick and sincere. I will continue to order from Teespring in the future.

Thumbnail of user timothyw47
Kentucky
1 review
0 helpful votes
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October 24th, 2017

Ordered a backpack back in the middle of September. I never received it. Tracking showed shipped to DHL e-commerece center. Stayed that way until after the expected arrival date. No show. I email customer service for a refund. They said they would reprint the order and reship. Saw another tracking email... SAME EXACT THING. Shows enroute to DHL e-commerce center. Today is the expected day. STILL NOTHING. Will be asking for refund again. Lets see what they say.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are truly sorry to hear that your items have been lost in transit and we are happy to offer a resolution. Please contact our Customer Support Team though http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user claudec34
New Jersey
1 review
0 helpful votes
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January 20th, 2019

I usually don't leave feedback, but I received my hoodie JDJoyride with very light stain. I contacted company by email and got responds back right away, asking to wash hoodie and see if it will go away. Stain was still there after washing, no question ask, they replace by new one!

Great communication with Nancy! Thank you very much to replacing my hoodie!

Thumbnail of user jidyl
Arizona
1 review
1 helpful vote
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May 21st, 2018

I wanted to buy 2 shirts. I submitted my order and immediately received an email saying my order did not complete and that I should resubmit. The result was a duplicate order, billed for both. I sent an email to teespring that was never replied to. So far, I have 3 of the 4 shirts I payed for, only wanted 2, and have not heard back from teespring other than the satisfaction survey.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any frustration with your order and we're happy to help! We have sent a Private Message to further assist. Thank you.

Thumbnail of user anonymousa1405
Maine
1 review
1 helpful vote
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April 15th, 2022

They have zero customer support and have employees with IQs of a dog given how poorly they respond to my emails. I asked about a listing and they provide copy and pasted answers completely NOT answering my question. If you ever need to reach them, email them 100 times until a human reviews your complaint. They are A RIP OFF.

Tip for consumers:
DO NOT USE THIS SITE. Cheap company and lousy customer service.

Products used:
From seller's perspective, sellng items, not buying

Service
Value
Shipping
Returns
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. Please know that we are doing everything we can to improve the overall experience on our platform and the issues you've highlighted are at the forefront of our minds. Our support teams are almost always available via email at creatorhelp@spri.ng. We're here to help as best we can, so please send us a message!

Thumbnail of user williamm382
Georgia
1 review
0 helpful votes
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February 26th, 2018

I was stunned when I saw the mug. The design is only printed on one side, so that if you are right-handed (like 90% of people are), you cannot see the design when you use the mug. What were they thinking? The design should either be on both sides of the mug, on the 'right-handed' side, or they should explicitly state that this is a 'left-handed' mug.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you were not satisfied with your mug and we're happy to offer a resolution! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user laural632
Pennsylvania
1 review
1 helpful vote
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January 4th, 2020

I have never had such amazing customer service with an online company. EVER! Thank you so much for the quick delivery, quick response with questions and amazing product. I will definitely be a returning customer! (The contact I had with Teespring was Ruel- so professional and quick to respond to emails. Thank you!)

Thumbnail of user sandraj65
s J.
Colorado
1 review
0 helpful votes
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August 30th, 2017

My debit card number was promptly used to try to take $200+ from my bank account after I used teespring. Teespring was the vendor listed on the charge. They offered zero help other than multiple emails stating they are sorry my experience was unsatisfactory. My bank had to reverse the charge.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any confusion, if there are additional charges from Teespring that you did not authorize, we are always happy to offer a resolution right away. Typically, we can refund the orders immediately after being notified, however, if you have proceeded with opening a dispute with your financial institution, we will now work directly with your bank to have the issue resolved. For additional inquiries, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user maxl114
California
1 review
0 helpful votes
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August 26th, 2020

My friends and I ordered some shirts from them, and the quality for all the shirts was terrible. The prints were flakey and cracked when I got them, with my shirt missing a whole chunk out of the print, and didn't even last a round in the washing machine. It's just really disappointing to see this, especially when I rely on them for my merch store.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your items were damaged! Our Support Team has sent a Private message and we look forward to assisting you further. Thank you.

Thumbnail of user lindas1247
Colorado
1 review
3 helpful votes
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July 12th, 2019

Poor quality shirts; contacted them and they finally said to send back. I did. Months went by. Finally they asked for proof of mailing so I sent that. More time goes by. Finally filed dispute with Paypal and then they said they can't refund me because there is a dispute. What a joke! If you refund me the dispute goes away. Duh.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any frustration! As advised, we are unable to proceed with an immediate refund after a dispute is opened with PayPal, we would need to wait until the dispute is resolved or closed to proceed with a refund, per PayPal's guidelines. For further assistance, please reply to the most recent email from our Team or reach out to us again directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user alicial34
New Zealand
1 review
0 helpful votes
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June 28th, 2017

Thanks very much for the beautiful hoodies, my kids really love them and will get lots of wear out of them. Thanks also for ensuring that they arrived in New Zealand in a timely manner, it was kind of you to trace them for me. Kind regards, Alicia

Thumbnail of user colleenc52
Washington
1 review
0 helpful votes
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May 24th, 2017

Teespring.com has a super selection of products. The quality of the tee shirt I just received (to replace another purchased elsewhere) is very high: the shirt fabric is a heavier weight and the colors more vivid.

Thumbnail of user frankw95
GB
1 review
0 helpful votes
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September 4th, 2017

Just wanted to write a quick review as Teespring have been fantastic. Ordering process was simple, quick and easy. Kept me in the loop the whole way through the process to delivery. Would recommend them to anyone oh and the teeshirt was even better than expected. Really happy.

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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