• Teespring

Teespring

Write a Review

Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
See all photos
How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user neild50
GB
1 review
0 helpful votes
  • Send Message
February 5th, 2018

Its a shame that one of their manufacturing partners were recently bought out so no sports tees available but the general tees and hoodies especially the ones found at www.teespring.com/stores/GamersUnite are amazing designs and the rush shipping is a must. Had all mine within 36hrs of ordering.

Thumbnail of user patp48
Ireland
2 reviews
0 helpful votes
  • Send Message
July 17th, 2017

The cotton is low quality.
The cut and shape is awful.
It's a tube knit body, there is no side seam and taper,
The print is slightly off centre.
The cut for the arms is too straight.
Have a look at a guality T shirt and don't waste your print process on low quality cheap garments.
People are not stupid!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that you were not happy with the quality of your item and we are happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user elizabethm277
New Jersey
1 review
0 helpful votes
  • Send Message
March 31st, 2018

This is my first time purchasing anything from this website. I get kinda worried about ordering things from sites that I'm not familiar with but I'm very happy with the product. I saw this picture of a onesie and I thought it will be a perfect gift for my niece. I loved the product, it was just like the picture, the print was good and it arrived on time.

Thumbnail of user christopherm163
California
2 reviews
0 helpful votes
  • Send Message
March 1st, 2018

I have no idea where my order is. I ordered Feb 2, supposedly it was in San Francisco on Feb 5. I received review email weeks ago. I will never use website again. Where is my shirt?! *******@gmail.com

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for reaching out to our Customer Support Team as well and we're sorry to see that your original order was lost in transit! Your replacement order has been shipped and will be arriving soon. For additional inquiries, please reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user alisonp65
Georgia
1 review
4 helpful votes
  • Send Message
March 28th, 2019

I recently ordered from their website and after I confirmed my order it took me directly back to their home page, with no confirmation of my order or anything. When I emailed the support, because I was unable to find a phone number to call, the lady (Nancy) was still saying it was my fault that I hadn't received a confirmation email. I was clearly getting her emails so why in the world did I not receive a confirmation? I emailed her repeatedly, asking for some sort of statement that I could send in to my management team and she is yet to send me that. Its a crappy run business that doesn't put their customers first. All I was asking for was some sort of statement letting my management know how much my order was and what I ordered exactly... she won't provide me with this still! How hard is it to send me something with my total on it? I asked to cancel my order since no one will tell me my total, and she(Nancy) refused to cancel my order and refund us.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you did not receive your order confirmation emails! We have sent a Private Message to further assist and appreciate your patience.

Thumbnail of user fletchh1
Sweden
1 review
0 helpful votes
  • Send Message
February 16th, 2018

I didnt care that much about long shipping times or even that i had to pay like 20$ extra on shipping charges on already expensive items. BUT when the product wasnt even well printed i was verry disapointed. The prints looked like they made a first pass on painting but then forgot the second coat. The white print on black shirts came out looking half transparent and patchy. Both on custom shirts and ones in their standard shop but the custom one was way worse.

Tip for consumers:
use another service

Value
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you were not happy with the quality of the items that you have received and we are always happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user robinl335
Texas
1 review
0 helpful votes
  • Send Message
May 30th, 2020

This was my first time ordering from this company, and it will most certainly be my last time. I ordered my husband's birthday gift on May 7, it said order printing for 3 weeks. I finally got an email saying my order will arrive today, May 30. We were so excited because my husband would be off work today to receive it. I went to go check tracking again and it says there's been a delay and it will be another 24-48 hours. That will pretty much be June, and it was ordered at the beginning of May. Almost a month for 1 measles tshirt? Wow... We had a family business for over 71 years. If we did this to our customers, we wouldn't have made it to 71 years! And we had a phone number! Why would teespring not have a phone number? Makes one wonder..

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any inconvenience, our Team can be reached through the Contact Form on our site as well as our live chat, available Monday - Friday, 9am - 5pm, EST. We have sent a Private Message to assist with reviewing the current status of the shipment. Thank you!

Thumbnail of user natashah32
Canada
1 review
0 helpful votes
  • Send Message
June 15th, 2017

My order had to be redelivered resulting in a delay. Customer service response to my emails was extremely fast and they even refunded my shipping costs. They are friendly, approachable and professional.

Thumbnail of user ashleyd139
Louisiana
1 review
0 helpful votes
  • Send Message
March 8th, 2018

I ordered a couple items, i ordered 10 mugs with my logo colors are exactly as the showed placement of the logo is perfect our mugs came to us in all one piece thanks to teespring making sure they would not shift in shipping. We also ordered tee shirts and hoodies with our logo we are currently waiting on also awaiting a tote bag that is currently being shipped to us at the moment we are hopping it is is just as nice as our mugs we bought

Thumbnail of user karenr1084
South Carolina
1 review
1 helpful vote
  • Send Message
July 11th, 2020
• Updated review

I did hear back from Teespring and I was able to pick another style shirt to replace the one I wasn't satisfied with. I didn't get a refund but rather a replacement. I'm hoping the new shirt fits better. The person I emailed with was very nice.

No customer support
July 3rd, 2020
• Previous review

I ordered a t-shirt and was disappointed with the quality and sizing of the shirt. I'd like to return it and get a refund but I'm not able to get in touch with anybody and my emails have gone unanswered.

Thumbnail of user joyb52
Virginia
1 review
0 helpful votes
  • Send Message
February 7th, 2018

When I saw the shirt I had to get it, I was a little hesitant because it was an add from Facebook... BUT to my surprise the $#*!s was awesome! My dad loved it (it was a bit larger then I had imagined but my mom did tell me 2x so not the companys fault) lol but regardless of size was vary pleased with the whole experience and will definitely order again from this company!

Thumbnail of user willb69
California
1 review
0 helpful votes
  • Send Message
August 18th, 2017

White lives do matter but it is not a cause it is a piece of Nazi propaganda to undermine BLM which is an actual cause. When white people start being profiled by police and being shot when unarmed on a regular basis then it would be a cause however that is not what is happening. SHAME.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration, Teespring does not support or allow hate speech on our platform. Our policies and terms of service are available at https://teespring.com/en/policies/acceptable-use. Thank you.

Thumbnail of user christinee114
North Carolina
1 review
0 helpful votes
  • Send Message
December 31st, 2019

I spent hours creating products and ordered samples which never arrived. I emailed seller support (they have no phone number or chat for sellers) and no one responded. After 9 days I emailed again. Nothing. The only way you can change the photo or price is by emailing them and they don't respond. A friend ordered a hoodie and it never arrived. I tried to use their chat function but they said they couldn't give me any info on orders and to email seller support. Worst experience EVER. I switched to Printify and they were on it! I am sorry I wasted so much time uploading graphics on Teespring.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Hey Christine,

I'm sorry to hear your experience with us did not meet the high expectations we strive to set. I've sent you a direct message in hopes to obtain more information on your experience to help improve the support we provide.

Sincerely,

Saverio

Thumbnail of user tomk137
New York
1 review
0 helpful votes
  • Send Message
September 19th, 2017

I was impressed by TeeSpring- overall I had an ideal transaction.

In particular I had VERY prompt customer service. It was extremely helpful and professional, as well. I definitely recommend buying from TeeSpring.

Thumbnail of user mc541
California
1 review
3 helpful votes
  • Send Message
January 3rd, 2019

This is the worst product I've ever received. The quality of the print is blurry and pixelated. You may think the quality of my photo is bad, but it's not. It's literally the print on the shirt. Grey faded lines around all of the details, boxy, and just terrible to look at. Couldn't be more disappointed.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're so sorry to see that your item was not printed correctly and we are happy to offer a resolution right away! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US for assistance. Thank you!

Thumbnail of user morganl43
GB
1 review
0 helpful votes
  • Send Message
January 1st, 2019

Excellent service and I'm really pleased with the quality and print of the T-shirt. The T-shirt arrived within a few days, but i had ordered the wrong size, and within the next day TeeSpring got back to me.

Thumbnail of user patl164
California
1 review
2 helpful votes
  • Send Message
February 7th, 2020

I received a package that I hadn't ordered and couldn't figure out who had sent it. I checked with this company because of a previous order that I couldn't remember what it was. Long story short they researched my request and provided me info from my original order and confirmed the mystery package wasn't from them. They were very helpful, professional and went above and beyond todays business practices for most companies, I will be a return customer and recommend them to others.

Thumbnail of user aliciam28
Michigan
1 review
6 helpful votes
  • Send Message
August 5th, 2015

From the time i order just getting email after. Email... each saying different things. One says my order placed and shipped one saying can't fill. One saying should be shipped in so many days... the next order has been canceled. They suck!

Thumbnail of user ss203
GB
1 review
7 helpful votes
  • Send Message
July 21st, 2016

Never recieved my shirt. Contacted customer service (who to their credit have so far been very polite), who said it got lost in transit and my options were to take a free store credit for a free shirt of the same price, give or take 5 dollars, or to get a reprint of the same shirt. I asked for the reprint, and they said that the original size I'd ordered wasn't available and I could have one a size smaller. Bearing in mind I've read a ton of reviews that the sizes are made too small anyway, this is not good enough. I've never used the site before and so will be very unlikely to use a free store credit - I should be being offered a refund when the product I ordered never arrived and they cannot supply me with another one. Will never be using teespring again and I advise you to do the same. Not happy.

Thumbnail of user brittanye5
Oregon
1 review
1 helpful vote
  • Send Message
April 21st, 2017

I ordered a t-shirt on April 1st. Their website promised I'd have the shirt by Earth Day... that's tomorrow. I did not receive a conformation for my order until several days after I placed my order. That conformation emails says my order should arrive at the latest by April 15th. On April 16th I emailed their customer service to see why my order still had not even shipped. Their customer service is just an automated response that sounds good. They emailed back saying that they're sorry it's late but it is because they are making sure my product is "perfect" but it should arrive soon. On April 20th, my order's status still had not changed so I emailed again. I got the exact same email so I don't believe anyone is actually looking into my order at all.

I really believe that this whole things is a scam to steal your money and you never get your product. From reading the other reviews, it seems that even if you do get what you ordered, it's horrible quality. I'd avoid them at all cost.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion over the delivery time frame for your order and have sent a Private Message to further assist.

Thumbnail of user floyds29
Oklahoma
1 review
0 helpful votes
  • Send Message
October 1st, 2017

Ordered a Chris Ramsey hoodie for my grandson.He was really excited to get it.
It cost $45.99 plus $3.99 for shipping. Was so disappointed. This was a $10 hanes sweatshirt with two little iron on decals on it. Thgey would probably come off after the first wash. Altho the site says 30 guarantee they would not refund my money. Only
Give a credit but they had nothing to order.Do not order from this site.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any confusion, we utilize Screen Printing and Digital Printing (also called Direct To Garment or DTG) to produce our custom made items. Per the photos you have provided, the custom Hoodie was printed as requested and as shown on our site, however, we are happy to offer a courtesy store credit for the amount of your item. Please reply to the most recent email from our Customer Support Team to proceed. Thank you.

Thumbnail of user kathleend316
Massachusetts
1 review
1 helpful vote
  • Send Message
March 21st, 2020

I had ordered a shirt. Right thing wasn't written on the shirt. E-mailed the company right away. Within hours they responded back. Got the problem solved quickly. I know I will order other items from this company.

Thumbnail of user lindas259
Missouri
1 review
6 helpful votes
  • Send Message
March 29th, 2016

I ordered a shirt and was told it would be here in 3-4 weeks. This shirt is a gift to someone. They said it would arrive by a certain day, well that day is here and still no shirt. I had to chat with a rep from that company and I was told there is mot ETA on that campaign. When I asked about a refund, no I can not get one because that campaign has closed. I then asked for a number to contact a manager and of course they have no call center. This sounds like I got scammed. The only refund I am able to get is my shipping cost, but it has to be 5 or more days late. I will never do business with this company again, Please be aware before you do business with them! I wish I would have read reviews before I did business with them.

Thumbnail of user zaynsp
Michigan
1 review
0 helpful votes
  • Send Message
August 17th, 2020

I ordered a shirt that came damaged, when i messaged them about it (with pictures) they wouldn't let me get a refund, instead they reordered the shirt for me. Like i don't want another possibly damaged shirt i just want my $30 back lol

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any miscommunication and we will make sure that you receive an appropriate resolution! Our Team has sent a Private Message to help sort this out. Thanks for your patience!

Thumbnail of user ameliab12
Idaho
1 review
0 helpful votes
  • Send Message
April 6th, 2018

After writing a bad review on the shirts I received the company reached out to me and sent out new shirts while allowing me to keep the old ones free of charge. I LOVE the new shirts! Thank you so much Teesprings! I will be doing business with you again and recommend you to everyone I know.
Thank you again!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your item printed differently than expected and we are always happy to help! Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

How do I know I can trust these reviews about Teespring?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Teespring?