• Teespring

Teespring

Write a Review

Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 453rd among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
See all photos
How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user marym647
Colorado
1 review
1 helpful vote
  • Send Message
April 11th, 2018

I've never ordered from Teespring but had a great experience and my order was received quickly. The product is of good quality, the size was slight larger than I thought it would be but I'm happy with it. I was more so moved with this particular shirt because it had my sister's name in the list of those who had passed away. I don't know how they got her name but it was a beautiful way to honor her. Thank you for the good work. I would and will order again from them... Mary M.

Service
Value
Shipping
Quality
Thumbnail of user janetb615
California
1 review
4 helpful votes
  • Send Message
June 12th, 2020

Thieves and scammers. Zero customer service. Take your money and you never receive your Order. They blame it on co-vid. Hmmm I've received all of my Amazon, EBay and Facebook marketplace orders. I also believe they write good reviews about themselves to counter all of the bad reviews. When you open a case they send you a useless form email that leads nowhere. Don't waste your time and money

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for the frustration! We are not trying to blame anything on COVID-19, but we were forced to close down our main facility due to the restrictions. Arrangements were then made to continue printing requested items at our location in the UK. This has of course caused some very long delivery delays, which have never been typical of our our order process. Our Support Team has been working around the clock to answer all inquires about the delayed packages and we're sorry that this was not resolved for you sooner. We have sent a private message to assist. Thank you.

Thumbnail of user joycem85
Washington
1 review
1 helpful vote
  • Send Message
August 7th, 2017

It has been 2 months, and I am still trying to get my money back. I ordered 4 T-shirts, same design, different sizes. Of the 4,3 had problems with the printing [off-horizontal, off center]. The quality of the shirt itself was flimsy--I would never have purchased it if I had seen it in a store.
I explained the problem to "customer service." It took many emails before I could even get the address to which to send the shirts back, and I still haven't gotten a refund. Now I have to provide documentation to my credit card company. It has cost me over $20 so far, just to see the shirts, and hours of frustration.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any frustration and we would be happy to further assist you regarding your orders! Please contact our Customer Support Team at http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user rodv2
Texas
1 review
0 helpful votes
  • Send Message
May 15th, 2017

I was looking forward to receiving my order from Teespring, it was for my wife for Mothers Day. It came in time. The problem I had was that I don't believe the sizing is correct. I ordered a Medium Fitted T-shirt, size 6-8, but it came looking tiny. My wife is a 6, and I've never had a problem ordering her shirts except this time.
When I requested a return/exchange, they'd need the shirt returned and they'll send a new one. Who knows how long that'll take, like a month? Not sure if it's worth doing it, my wife was very disappointed. I'd be careful with this company. Think I wasted $30

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that your item did not fit as expected. We are happy to offer a replacement item in a larger size, however, if the item ordered is what was received, we would require a return of the item before sending a reprint at no additional cost. Please follow up with our Customer Support team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user alexeyf4
Israel
1 review
0 helpful votes
  • Send Message
August 10th, 2023

I have ordered two samples of my design. For three months, I have been unable to receive the order. The order has been reprinted three times! 3! Support cannot explain why their orders are getting lost in transit. When asked what will change after another reprint attempt, the support also does not respond. This is definitely a scam, as the orders have not actually been shipped. I do not recommend it to anyone.

Tip for consumers:
terrible service

Products used:
tees

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're terribly sorry to hear you have not received any of your orders. Our fan experience team is always happy to assist. Can you please contact us via email at fanhelp@spri.ng with your order info so we can investigate the shipping delay and provide a resolution that works best for you?
We look forward to resolving this for you soon!

Thumbnail of user leannek11
Canada
1 review
1 helpful vote
  • Send Message
March 31st, 2018

At first I was unimpressed as my order was shipped incorrectly (missing one of two items). However, the customer service department got back to me regarding this issue promptly and immediately took steps to rectify the situation for me in a very friendly and conciliatory way. I was very impressed with that; I would buy from this website again, knowing that.

Thumbnail of user stephaniem1358
Wisconsin
1 review
2 helpful votes
  • Send Message
July 31st, 2020

Hoodie I received from Teespring had a vague yellowish in color almost nonexistent printed logo on the front. I am shocked as a paying customer at the quality I received. I can't believe they charged $50 for this! Very disappointed... I better get my money back this company is not recommended ever.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that your hoodie was not printed as expected and we are happy to offer a resolution! Our Team has sent a Private Message so that we can help.

Thumbnail of user heliop1
Brazil
1 review
0 helpful votes
  • Send Message
August 23rd, 2017

I love "funny" tee shirts, have a stack of them. But my last attempt to buy one from TeeSpring got me very frustrated. A girl from the staff that I questioned simply answered that the shirt I wanted "was in a campaign that didn't include Brasil, South America ". That's discrimination! (lol)

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion, all of our products are available for shipping to Brazil. Please reach out to us again directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user jetsonj
New Jersey
1 review
0 helpful votes
  • Send Message
May 9th, 2017

My first short from these pros. And I'm glad at how good it turned out. Looked clean and crisp upon arrival and was. The shirt was really comfortable for me, sensitive skin. It felt natural. The service was good, even down to the tracking email. I can easily see myself getting more shirts from them for various occasions.

Thumbnail of user kims238
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 19th, 2017

Ordered online and the 7 tees arrived with the lettering so small that it is unreadable and then repeated three times on the back of the shirt... I can't believe that someone won't look at the order and email or call us and confirm what was typed on the online order...$75+ worth of shirts going to the Goodwill store - unusable... received an email from customer service offering to re-do and give us a discount - No... just spreading the word that this is not the company to deal with!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry that your items did not print as intended and have sent you a private message in hopes that we can further assist.

Thumbnail of user lynnem34
Illinois
1 review
0 helpful votes
  • Send Message
September 11th, 2017

I emailed on a Sunday night with a question about my order, and within 20 minutes I had an answer that was more helpful than I could have hoped for! The customer service rep took care of my issue right away, and she was just as responsive when I sent her multiple replies with questions. Great customer service!

Thumbnail of user victoriab83
GB
1 review
0 helpful votes
  • Send Message
July 28th, 2017

I ordered a mug with 'end him rightly' written on the side with a graphic, the product arrived in immaculate condition with a lovely colour to it, the graphic isn't as focussed as I'd like, but for such a detailed graphic it's fine. Shipping was slightly longer than estimated, but being from a different country it's expected. All in all it's a good service with a lot of personalisation and choice.

Tip for consumers:
Double check your specifications on orders before the campaign to fund the product ends.

Service
Value
Shipping
Quality
Thumbnail of user jackw139
Texas
1 review
1 helpful vote
  • Send Message
July 10th, 2017

Very cool website, but the material/quality of the t-shirt is poor. It's 100% cotton, and I'm pretty sure it will shrink after the first time I wash it. So, not sure how long it will hold up. Would be willing to pay more for a better quality/brand/material t-shirt. Need to have it as an option.

Thumbnail of user ej69
Texas
1 review
0 helpful votes
  • Send Message
November 10th, 2019

My case was handled by Ruel, who was extremely helpful, thoughtful, and professional. I accidentally added 2 extra items to my cart during a late night impulse buy, and since everything is made to order I figured I would be out $40. Instead, I was very kindly granted store credit equal to the cost of the extra items. I'll definitely be doing business with them again!

Thumbnail of user mousyl
Texas
51 reviews
42 helpful votes
  • Send Message
December 25th, 2020

I recently started selling merchandise from teespring for my YouTube storefront. I ordered samples of a variety of my products. Most of them were great quality especially the sweatshirt, but the mug print was off and left a big blank space on the mug that was out of place. They refunded my money and I took that product off my storefront, but it leads me to not trust designs if I don't get a sample to see for myself what it looks like.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyk28
Oregon
1 review
0 helpful votes
  • Send Message
August 6th, 2017

I am looking at the reviews here and am frankly wondering if they are even reviewing the same site! I have purchased 7 from them now, all different, women and men, and every single order was PERFECT. Shipped fast, quality was perfect on each and every order. Yes. They can be a bit expensive, but the price has never been an issue because the quality is so high. If you don't like the price, move to another vendor. I will continue to order here and have had great response and ship time from the vendor.

Thumbnail of user danav25
Illinois
1 review
1 helpful vote
  • Send Message
May 27th, 2018

The quality of your prints is such that I am content knowing that in time they will fade. But for the present, up until October, they should do quite well. A friendly suggestion, not criticism by any means. Vets do not necessarily like skulls, even if the skull is colored like Old Glory. Unless the vet is angry; I. E. a vet with a past. Love your tees and your product. Thanks much.

Thumbnail of user marissae1
New Hampshire
1 review
1 helpful vote
  • Send Message
October 13th, 2016

My friend got me a t shirt for a birthday gift. It was a women's medium but fit like an extra small. I had to re gift it to a friend that would fit her. Months later I came across another shirt I found on a Facebook blog. I wanted to give them one more chance. I ordered a woman's large. Three weeks went by so not too bad when it came to waiting, however it fit me like a small rather than large. I'm upset that I wasted over $35 for a t shirt that won't fit me ever. I commented on their Facebook blog and they not only deleted my comment but blocked me from liking their page. I didn't even try calling them, because of the lack of customer service.

Thumbnail of user brentonk5
Wisconsin
1 review
0 helpful votes
  • Send Message
February 12th, 2021

I had ordered a pretty cool looking plumbing T-shirt off their website. The shipping was pretty quick. When I received the T-shirt I was pretty disappointed. The print was ok but what got me the most was the fact it was printed on a Hanes T-shirt. The kind you find in a multi pack at Walmart for like $10. Very thin and very cheap. On their website you can clearly see that they claim to use very high quality tees. Not my idea of a high quality tee. I had emailed them a couple days ago with my concerns and have yet to hear back. Not impressed. Buy off Amazon. No hassle returning it if it's a crap tee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that you were not happy with your Tee! If you are still in need of a resolution, please reach out to us again directly through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Thumbnail of user meechc
Florida
1 review
0 helpful votes
  • Send Message
March 6th, 2021

Their sites runs slow at times. But if you click a link a few times, trying to get the site to load, they will block you! Wow! Thanks for blocking my ip whole I'm trying to conduct business on your garbage slow site!

Also you can't order multiple samples in the same cart. You have to place a separate order and shipping for each design. This is pathetic. Who just orders one shirt and sample at a time? You would think they would be smart enough to allow one sample of each shirt.

Thumbnail of user georginat6
GB
1 review
0 helpful votes
  • Send Message
May 11th, 2017

I bought two signs "Teen with Autism on board" for my cars. The sticky side on the back and picture on front. When you stick it on the windscreen, you could only see the sign from inside the car. The whole point of having this sign is people from outside can see during an emergency.
Useless product, want my £10 back and would never recommend this company to anyone. I gave one star because I had to, otherwise, my review would not be accepted. I actually do not want to give any star!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any confusion, we do not currently offer car decals or stickers with clear backgrounds. We do, however, have stickers available, and these items are described as such on our site. If you would like to return your item, please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user lukez16
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 17th, 2021

Spring has the worst quality print on demand shirts in the entire market. Look up a video of how well different print on demand shirts hold up to being washed. Your shirt will be trash within weeks. It makes me so mad to see them as the majority merch provider for people on YouTube. I'll keep spreading the word to never use Spring.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're so sorry to hear you are not happy with the quality of our T-shirts! We are more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Thumbnail of user dylant59
California
1 review
13 helpful votes
  • Send Message
August 11th, 2020

I ordered 5 shirts from them, all the same design, and they all have issues regarding the print quality. The prints were flakey and cracked when I got them with one missing a whole chunk out of the print, I don't think these things will last one round in the washing machine. It's just really disappointing to see especially when I rely on them for my merch store.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your items were not printed as expected and our Team is always happy to offer a resolution! We have sent a Private Message so that we can help. Thank you!

Thumbnail of user toms248
Virginia
1 review
3 helpful votes
  • Send Message
July 21st, 2016

Ordered quite a few shirts from them over the course of the years. Fabric is always kind of cheap but logos are funny or relevant so I kept ordering. Had a misprint/bad print and received the worst customer service ever. Its a 6 dollar t shirt but they wanted me to take pictures and e mail and wait for approval to receive another shirt. Come on its a 6 dollar shirt and I have to wait weeks for a replacement. Times must be tough. Last order from them ever

Thumbnail of user jenniferd150
Tennessee
1 review
2 helpful votes
  • Send Message
November 15th, 2016

I ordered a shirt online - design looked ready to go - for a friend as a gift. Two weeks later and it hasn't even shipped yet! The order tracking site says it's "printing." Why are you advertising a shirt that's not printed yet? The shirt will not be here in time for my friend who is LEAVING TOWN. (The shirt was a going away present.) I am seriously annoyed.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

How do I know I can trust these reviews about Teespring?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Teespring?