• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 453rd among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

Rating

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user samanthah81
Tennessee
1 review
1 helpful vote
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August 10th, 2017

Tried to purchase shirts from them twice, both times my orders were cancelled I was not notified and I am still waiting for a refund from one of the orders. Ridiculous! You are better off making the shirts yourself!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that there was an issue processing your orders and we are happy to help! If you are in need of a refund, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user kamelab
North Carolina
1 review
0 helpful votes
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May 12th, 2017

I'm sure this review will never make it anywhere but this company uses deception to sell their overpriced stuff. They make fake Facebook accounts using famous people and making false claims. You would think that it was a charity you are supporting because of how ridiculously high they are but naw, just them making money off of suckers that fall for it. Not sure why you think I would give you a good review. You suck!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion, Teespring is a platform where anyone can sell an original design and choose their selling price. We are unable to control advertisements that are being run outside of our site, these ads are created by the individual seller that has submitted their design. Again, we're sorry for any confusion, if you have any other questions, please contact our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user suzys8
Nevada
1 review
0 helpful votes
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July 23rd, 2017

I purchased and adorable oversized tee and unfortunately it was a little too oversized. The return process was so easy and painless. They really do their best to make the customer happy. I will definitely order Tees from them in the future! Great quality item also.

Thumbnail of user melissah130
South Africa
1 review
1 helpful vote
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September 12th, 2017

It's been more than 2 weeks and I still haven't received my payout. US$$321.24 of which I requested a payout 17 days ago. The only explanation I get doesn't make sense and after asking them to review it, days ago, still now answer. I get the feeling they don't have the cash flow... Don't waste your time, money and energy trying to sell on Teespring.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration, as previously advised regarding this particular account, due to multiple violations of our policies, we are not able to proceed with your request for a payout. For further assistance, please email our Trust and Safety Team directly. Their email address is Ipescalations@teespring.com. Thank you.

Thumbnail of user nancyb259
Pennsylvania
1 review
0 helpful votes
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December 24th, 2017

I ordered a sweatshirt for my son that after following the size chart came in too small. I emailed Teespring and they immediately printed us a new one in a size larger free of charge. Very happy with their quick service and response to my email.

Thumbnail of user dustinr17
Maryland
1 review
1 helpful vote
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December 17th, 2017

I had no true issue with teespring itself. My issue was with there shipping partner DHL. I know shipping is not a teespring issue but it is there choice of shipping companies they use. Shipping took forever and i kept receiving emails says there was going to be delays. After two delays my package still arrived four days later then the delayed delivery date. Spending a few extra dollars for UPS or FEDEX would give them the top rating. Snail mail would be better than DHL!

Thumbnail of user psklobo
Washington
1 review
1 helpful vote
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July 10th, 2023

Poor quality print? Too bad! I received a shirt printed by Teespring that was itchy with a blurry print job. Even after sending photos that clearly showed the blurry print, they couldn't see the issue with it and refused to refund me. I had bought 5 shirts... What a waste of $100!

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback. We truly apologize for any hassle this may have caused. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to resolve this for you soon.

Thumbnail of user denav9
Wisconsin
1 review
0 helpful votes
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April 2nd, 2021

I ordered two sweatshirts, both of which feel nice and seem like good quality material. The poor quality is with the design printing on the sweatshirts, which looked a little bit flakey but I didn't want to make a big deal out of a few imperfections. However, after washing them once inside out and on delicate and hanging them up to air dry, the designs look awful and are only going to get worse. Really disappointed because I was so excited to get them and the design was the reason why.

Value
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your sweatshirt was damaged in the wash! Our Team is always happy to help, please reach out to us through http://teespring.force.com/NewCase?l=en_US for further assistance. Thank you.

Thumbnail of user lesleyb18
Missouri
1 review
0 helpful votes
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December 21st, 2016

Shipping took forever, then got the wrong item. No customer service number to contact them. Everything is in email and takes two days for a response just to get some lame question that takes two more days for them to respond again. Absolutely worst company! I will never buy anything from them again!
I encourage you to find the same shirt from a better run company.
Bottom line I ordered in November for a Christmas gift and will not have it.

Thumbnail of user emmyh3
Connecticut
1 review
1 helpful vote
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May 18th, 2017

As a bar manager, you shop around. I was referred to your site by a patron- loved what you had to offer and spent about an hour creating my order. Before submitting, I came here.
Can't risk my order showing up late or even worse, never showing up.
Disappointed.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're truly sorry to hear that and apologize for any confusion regarding delays. Once a campaign ends, production then begins and the printing process takes about a week. Then, we start shipping - this can take anywhere from 4 to 7 business days depending on where you are within the US. We use this process because every product is made-to-order. Unfortunately, there are occasional instances where packages that we ship out get misrouted in the mail and do not reach their destination. We are always happy to make things right and offer a resolution when this occurs. We hope that we may be able to gain your trust on a future order!

Thumbnail of user jeffa83
Virginia
1 review
0 helpful votes
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September 25th, 2017

Since I have found teespring, which was just this Spring of 2017, I cannot quit looking at the designs they have. I have found so many I want, & the prices are great! They also have been awesome with their guarantee policy, & quick response in communication when I had a problem! I can't wait to place my next order!

Thumbnail of user garyg112
South Carolina
2 reviews
0 helpful votes
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September 5th, 2017

I have launched four campaigns with your company following the directions precisely on the website. I have yet to make any money. The concept is great, but so far it has not worked for me. I thought this would be a great way to help pay for my son's college education, but to this point its been a fruitless pursuit.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Congratulations on launching your campaigns! We have created a resource filled with information on achieving your goals with Teespring and hope that you find it helpful. Please visit the following site: ttp :// community. Teespring. Com/training-center Good luck with your campaigns and have a great day!

Thumbnail of user barbaral131
Ohio
1 review
0 helpful votes
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January 24th, 2018

The print on the tee shirt did not hold up after a couple of washings. Also, the canvas I ordered by the date given was not received before Christmas. I am upset that I have to pay ANY shipping charges on the canvas at all! After registering a complaint it still took weeks to get here. One very disappointed granddaughter!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for the frustration! Your replacement canvas was marked as delivered on January 19,2018, and your replacement Tee will be delivered February 7-10,2018. As previously advised, the shipping cost on your Canvas order has been refunded. If you have any additional inquiries, please reach out to our Customer Support Team again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user curtiss177
Tennessee
1 review
3 helpful votes
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January 28th, 2020

I've spent $1,000's with them but they have NO customer service. Not BAD customer service, but none. None of my chats or emails have been responded to. I'm still waiting for some shirts ordered in September. It STILL says being shipped. It's the end of January now. I feel robbed. I need to spend my money with another printing service.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your order was delayed in transit and we're happy to offer a resolution! We have sent a Private Message to further assist and look forward to resolving this for you soon. Thank you.

Thumbnail of user shawnahb1
New York
1 review
0 helpful votes
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March 2nd, 2020

I ordered two shirts I created in the site. They came to me printed crooked and off center and out of place from my design. I had reached out for a refund as these were business shirts I needed for an event and they took their time to contact me back. I was asked to take various pictures proving the $#*! job they did. Once I did that, they ghosted me. Haven't been able to receive a refund let alone a response after 3 more emails attempting to get them to acknowledge the fact that I was left hanging. This company is a scam and fraud. They do not care about you and are out for your money. The shirts also had stains and stunk really bad of vinegar. Not sure what they use to print but got I had to get them out of my house. On top of all of that, I had ordered the highest quality of shirt to only receive some fluted baggy shirt thats size was inconsistent from top to bottom. This company simply sucks and they dont care. Do not buy!

Tip for consumers:
Don’t use teespring.

Products used:
I will never order from these thiefs ever again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any inconvenience and thank you for reaching out to our Customer Support Team as well! If you have any additional questions regarding the items or the full refund that was issued for the order, please reply to our most recent email or reach out to us again directly through our Contact form at http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user alanr56
Canada
1 review
0 helpful votes
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June 6th, 2017

My original order from Teespring had a couple of issues. I emailed my concerns to them and received a very prompt response from them. Francis quickly apologized and had me send photos the shirts. Again, a quick response and apology, followed by an immediate reorder. The replacements arrived without delay and are exactly what I wanted, very unique shirts with good quality, backed with excellent customer service.

Thumbnail of user chrissyp44
Missouri
2 reviews
2 helpful votes
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October 11th, 2022

My items I purchased were lost due to technical err. I filed a claim with my banking institution. Spring tried to strong arm me by saying they could only resolve the issue if I closed my case against them. False, my banking institution WAS able to get my full refund but Spring waited until the deadline with my claim before refunding my money. When they should have refunded it when I first opened the case! Very disappointed! I actually give them 0 stars

Products used:
None. Order was lost due to technical err

Service
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are incredibly sorry for the trouble you've encountered on our platform! We appreciate your feedback as we are always trying to improve. We are aware of any inconvenience this may have caused - and while we have no excuse for the problems you've encountered, we do appreciate your patience and understanding through all of this. Please do not hesitate to reach out ot our experience team through http://teespring.force.com/NewCase?l=en_US or through Live Chat should you have any other questions or concerns. Thank you!

Thumbnail of user briang94
Mississippi
1 review
2 helpful votes
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August 31st, 2016

Every time I tried to order a shirt they sent me a description of my order with the wrong color. Three times in a row. At first I thought I made the mistake. But not three times. Ended up cancelling every time. Can't get customer service. Tried calling. Was referred back to website. Tried chat room. Was told chat was cancelled because no one was available. It's almost like this business was set up to aggravate people. Not worth the hassle

Thumbnail of user johnp5299
Maine
2 reviews
4 helpful votes
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June 3rd, 2022

I opened a creator store yesterday and ordered a few things to show on my channel. The next day my store was closed with no reason given. I purchased the logo i was using from a reputable website. The chat is no help and if you call them you just get email addresses and then they never bother to respond. How they are even in business is beyond me.

Tip for consumers:
Do not use tee spring

Products used:
none they cancelled my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.

Thumbnail of user karins11
Canada
2 reviews
1 helpful vote
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January 8th, 2018

Great quality shirt, went thru the wash with no problems. I wash in cold water. Watch the sizing charts tho. I'm in Canada and i ordered shirts 2 sizes bigger than i would get at the store in Canada, based on teeSpring's sizing charts online. Consequently they fit well but would have been too small, using regular s, m, l, xl sizing I was used to in the stores in Canada..

Tip for consumers:
Check your sizing carefully.
Also, some of the shirts have the saying ON THE BACK, so look for that if it matters.

Value
Shipping
Quality
Thumbnail of user ingridz
Australia
1 review
5 helpful votes
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August 21st, 2016

When my t-shirt arrived (good quality, good print), it had a hole! My enquiries to the Customer Service section were answered promptly initially and they asked for photos. Which I sent, not once, three times, only to never hear from them again. So they must think that it is reasonable for me to accept a $40 t-shirt with a hole it it!

Thumbnail of user harryc64
New Hampshire
1 review
6 helpful votes
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January 6th, 2017

I originally ordered a David Ortiz retirement shirt from Teespring and paid with a Visa card. I was satisfied with my purchase. Suddenly 2 months after my order, I noticed increasingly more expensive random purchases deducted from my account by Teespring without any authorization by me. I quickly called Teespring but their phone is just a sham to get you to give up in frustration and try to email any complaints. They responded to my email complaint by asking me to send back products at my own expense. I then called Visa and they were very helpful. They cancelled my card and sent me a new one. A week later, additional purchases appeared on the new card. I again called Visa and they explained that some fraudulent companies have a method of "rolling over" an old card purchase unto a new card. Unbelievable! Today I had to entirely cancel my account with Visa and apply for a new account. Don't say I didn't warn you.

Thumbnail of user anettyc
GB
1 review
14 helpful votes
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July 1st, 2020

I ordered from teespring in May. Once the order was flagged as shipped I was given a tracking number but it doesn't correspond with any orders out for delivery with the carrier. I have emailed the support team twice over 2 weeks and only received an automated response. I paid over £50 for a hoodie that I haven't received and can't track and I cant get any kind of customer support. Its outrageous.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for the delay in receiving your hoodie and appreciate your patience! Our Customer Support Team has sent a Private Message to further assist. Thank you.

Thumbnail of user carolynm698
Virginia
1 review
0 helpful votes
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June 25th, 2020
• Updated review

After my previous review, Teespring not only refunded my money promptly, but ordered and shipped out a new one. The reorder came in a timely manner. My daughter loves it, but I think the quality is just ok. It has held up in the wash. Then today the original sweatshirt came. It shipped from the UK (other sweatshirt came from stateside) with a postage date of 4/30. The sweatshirt material is different than the other one, but I think the screen printing looks more vibrant. When I went back to the original tracking information and it still shows that it's in transit. Now we have both sweatshirts and my daughter is happy.

Order Not Received and No Customer Service Reply
June 1st, 2020
• Previous review

I ordered a sweatshirt on April 18,2020. Received rather prompt notification that the order had shipped with an expected delivery date of May 15 - 18,2020. The FAQs said to contact customer service if we did not receive the order during the expected time frame. I sent an email on May 20,2020 and have not received a response. Tracking info has been the same since May 15th. I understand that there are delays due to the global pandemic, but I think 12 days is sufficient time to wait for a reply. In contrast, I contacted 5 Below customer service on a Saturday morning a few weeks ago because they didn't ship my entire order. I had a resolution in 4 hours. I cannot comment on quality of product. I will gladly update this review upon receipt of my order and if I receive a reply to my customer service inquiry from May 20.

Thumbnail of user ernestk19
Pennsylvania
1 review
0 helpful votes
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October 21st, 2017

Got the survey before the product. Now Im forced to write a stupid review of 100 characters like Im in elementary school. Still not enough, this is a real pain in the $#*!, I hope I hit my quota soon.not yet. This tells stinks. There should be a character counter too cause I think Im over 100.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration, any survey sent is voluntary and we always appreciate a moment of your time to help us improve our products and services. If your item has not arrived by the estimated delivery date, please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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